EmmaGown
Reviews and Complaints

from them. I ordered a wedding dress from EmmaGown and paid for 4x expedited shipping, but it still didn't arrive in time for my big day. When I tried to contact customer service, they were unresponsive and unhelpful. What's worse is that there is no refund policy, so I'm stuck with a dress I can't wear and a huge hole in my wallet. I wouldn't recommend EmmaGown to anyone. All the reviews I've seen online are negative and the company has an average rating of only 1 star. It's a complete scam, so don't waste your time or money on them.

I'm really not impressed with EmmaGown at all. Like, seriously, don't waste your time or money. I ordered a dress from them and let me just say, it was an absolute nightmare. The quality was terrible and the stitching was just all over the place. I mean, have you seen the jagged cut edges on the lace? Yikes.

I tried to reach out to customer service to see if they could do anything about it, but nope. Nothing. Nada. They didn't even offer any kind of compensation or anything. What kind of customer service is that? Honestly, it's just bad form.

And to top it all off, the delivery took forever. Like, come on, it shouldn't take that long to ship a dress. Seriously, save yourself the headache and shop somewhere else.

i was super excited to find emmagwon.com for my upcoming wedding. i picked out a dress and was promised that it would be made and delivered on time fo the big day. unfortunately, when the day came around, the dress never showed up. i tried contacting customer service but was met with no response. after several attempts, they finally responded and promised a refund. however, it's now been 10 weeks and still no refund. i'm extremely frustrated and disappointed with my experience with emmagwon.com. i wouldn't recommend this website to anyone. the lack of communication and missing refund is unacceptable.

i was really hoping for a better experience with emmagwon.com and the dress i ordered. it's a huge bummer that they let me down on such an important day. i've had to scramble to figure out a replacement dress and it's caused me a lot of unnecessary stress. i hope others are able to learn from my experience and avoid using this website for their wedding dress needs.

overall, my experience with emmagwon.com was less than desirable. i would have appreciated more communication throughout the process and definitely a faster refund process. i hope they can improve their services for future customers as no one deserves to go through what i did.

EmmaGown, in my opinion, is definitely not a company that I would recommend. Personally, I had a bad experience with them, and to be honest, I wouldn't want anybody to go through the same thing I did. They took my hard-earned money and didn't send me what I paid for. When I tried to contact their customer service, they were not helpful at all. They wouldn't even give me my money back, and now it's been half a year and I still haven't received anything. In my opinion, EmmaGown is a dishonest company that steals money from their customers.

It's important to check reviews on companies before making a purchase, and if I had known about the negative experiences that others had, I wouldn't have gone through with it. I would advise everyone to really look into EmmaGown before buying anything from them. They're not worth the risk.

I've since escalated the matter and hope to receive my refund soon, but honestly, I don't think it's going to happen. EmmaGown has been a complete waste of my time and money. It's so frustrating to deal with a company that doesn't seem to care about their customers. I just hope this review can help others avoid getting scammed by them, too.

I wouldn't recommend purchasing from EmmaGown. The sizing is off and the return policy is quite tricky. According to their policy, the garment must have its original tags, but the dress I received didn't come with any tags. It was quite inconvenient for me when it came to returning the item. I attempted to return it multiple times, but each time the company offered me a small percentage refund and let me keep the dress. It was a rather frustrating process, but I decided to go ahead with their offer just to finalize the transaction.

Unfortunately, it's been months now and I still haven't received my refund. Despite the numerous emails I've sent, I haven't received a response from EmmaGown in recent times. It's quite disappointing to have received such poor customer service. I strongly advise against buying anything from this company as it can be a real hassle to return items and receive a refund. This has been my experience with EmmaGown and I wouldn't wish the same inconvenience on anyone else. I hope you find this review helpful.

Emmagowns - What to say about them? They magically appeared on my social media feed as I was browsing through for possible prom dresses. They looked promising and affordable, so I decided to give them a shot. After receiving my order, I was super disappointed - the gown looked nothing like the pictures that were advertised on their website. The dress' color was mismatched and the material felt like some cheap synthetic fiber. I was expecting elegance, but all I got was a piece of cloth that looked better suited for a Halloween costume.

So, I decided to return the dress and get my money back, but boy was it a challenge. Getting in touch with the customer service was a nightmare. They had really long response times, and whenever they did get back to me, it was almost never helpful.

After rounds of annoying back-and-forth emails and a rising frustration level, they finally agreed to give me a refund. And, even then, it took them nearly two months to process my refund, which was maddening.

In conclusion, I'd suggest that you stay away from EmmaGowns altogether. Their so-called 'quality' products are nothing more than cheap imitations that they sell for a high price under the guise of being high-quality. It's a total scam, and chances are you will not get what you paid for. So, save yourself the trouble and shop somewhere else.

I'm really disappointed with EmmaGown. I was excited to order my wedding dress from them and paid extra to have it shipped faster. But boy oh boy, was I let down. I got it way too late for my wedding day and when I finally got to see it, the quality was just terrible. I couldn't even wear it, it was that bad. I ended up having to scramble to find another dress and let me tell you, that was not fun.

When I tried to return the dress, the company didn't make it easy on me at all. I had to negotiate a partial refund (which I still haven't received yet, by the way). It's been a really stressful and upsetting experience. Honestly, I would not recommend shopping at EmmaGown to anyone. Save yourself the hassle and go somewhere else.

Honestly, let me tell you all my story about this website called EmmaGown (emmagown.com). I was looking for a perfect dress and jacket for my daughter's wedding, and I stumbled upon this site. My first impression of the website was good, but unfortunately, my experience with them was not up to the mark.

I paid extra money for a jacket that was customised to my measurements, but when the order arrived, the jacket was way too big and too long. It was a huge disappointment for me, especially since I had paid extra for custom fitting. The dress, on the other hand, was perfect and fit me like a glove.

I contacted the customer support team to report the issue with the jacket. They suggested that I accept a $17 refund, which is a ridiculous amount considering the amount I had paid for the jacket. I tried to negotiate with them and requested that they either provide me with another jacket made to my measurements or offer me a 50% refund. But they seemed to be unbothered, and simply blocked my emails.

The returns policy and customer satisfaction statements on their website are just false promises. In the end, I was left with a very expensive dress and no jacket. And to make matters worse, I had to spend extra money to find another jacket.

To sum it up, I would advise you not to buy anything from EmmaGown. Their customer service is terrible, and they don't care about their customers at all. Please, do yourself a favour and stay away from this website.

So I had an experience with Emma Gown, and let me tell you, it left me feeling pretty bummed out. I wanted to look my best for my son's wedding, so I decided to get a gown made to measure. You know, go all out and treat myself a little bit. Well, that didn't quite work out the way I had planned.

The sizing was way off, like, comically large. It felt like it was made for someone three times my size. I knew I had to return it and try to get a smaller size, but man, it was like pulling teeth to get a response. When I did, it was basically like "yeah, we can exchange it, but it'll take forever and cost you a bunch of money". Not super helpful.

I get that they're a small operation and everything is custom-made, but come on. I just wanted a dress that fit. In the end, I had to spend even more money to get the thing altered here in Australia. It ended up being a whole ordeal that I really could have done without.

Honestly, I don't think I'd recommend Emma Gown to anyone. The sizing was terrible, the communication was lacking, and the return process was a nightmare. I appreciate that they offered to make me another dress at a discount, but at that point, I was just over the whole thing. Maybe others have had better experiences, but for me, it was a big ol' disappointment.

This website is a big no-no! They’re terrible at sending you what you want in the right size or color. Their communication skills are nearly non-existent and they're just overall hard to deal with. Save yourself the headache and go somewhere else. Trust me, don't even bother.