Epic Sports
Reviews and Complaints

I was a new customer to Epic Sports. I was searching for a crew neck sweatshirt with a front pouch pocket for my son. Epic had the item, and at a great price. The item that I wanted was also on Amazon for nearly double the price. I actually ended up ordering two of the sweatshirts because the price was so good. I am hoping the royal blue will come back in stock. I'd like to purchase a couple of these for my track coach, daughter. She's not a fan of hoodies, but loves the pocket. These work great!

I love shopping for soccer balls and accessories for my Operation Christmas Child shoe boxes. The prices are fantastic, and quality is always good. The product descriptions, reviews, and availability info on the website are very helpful. Online ordering is fast and convenient.
Shipping costs are very reasonable, shipping is fast, and I always get exactly what I'd ordered. You just can't beat Epic Sports. I highly recommend them to other Operation Christmas Child shoebox packers who are in my facebook groups.

I have NO complaints. The products I bought were spot on! Excellent quality. Reasonably priced. Accurately sized, as described. Excellent company to order from. When I placed my order, there was 1 item that was out of stock. The company promptly, notified me (within 24hrs), giving me enough time to make a decision on whether or not to wait for backorder or cancel and find something else. Considering it was for Xmas, and already December, it could have left me scrambling for a gift at the last minute. But, thanks to their consideration, I didn't have that problem. I'll be ordering from this company again! Thanks!

The belts arrived in a timely manner.
I Ordered 2 float belts for use in deep water aerobics training classes.
The bendable shape is more comfortable & functional than the bulky foam belts more widely available.
These are difficult to find & I'm glad you carry them.
They are good quality vinyl coated foam.
The strap system is not made from elastic & may prove to be better than elastic as the elastic straps stretch out quickly in pool water chemicals.
The plastic buckle is not of the best quality and is difficult to line up to close properly & the plastic tabs are difficult to press when opening.
Other than that criticism of the buckle?. The process has been a great success.

My family of 27 celebrated my 80th birthday in Pigeon Forge, TN. I have three grown children. They and their spouses and their children and their spouse or significant others, plus two great grandchildren and my brother wore the shirts I ordered from Epic Sports. The shirts were of good quality and very inexpensive. I ordered three different colors, one for each of my children's extended family. The cost made it affordable and my family enjoyed wearing them. The Nanapalooza was a great success and these shirts were a hit and made it possible to identify each of my children's family in all our pictures.

I would definitely recommend Epic Sports for their service and the quality of their merchandise.

I had a TERRIBLE experience with this company. While I understand my end of things: it was a last minute order, it still makes no sense that over a week after my order & paying expedited shipping my order STILL hasn't arrived.

The initial order was placed Friday before last. The order was cancelled without any acknowledgement due to one size being out, and we didn't realize until Tuesday, when the order should have arrived. We quickly made another order, and selected the option for Next Day air to have it come in Thursday. I know those are estimated dates, and considered letting them know we needed them for that's Saturday to see if it could be expedited, but the next day I got a tracking number from them so I assumed all was good.

Thursday came and there was no tracking update. I was concerned but would still have time if they came in Friday morning. But then Friday morning I got another tracking number stating they still hasn't shipped.

I called and waited for an hour to talk to someone. The hold music states several times that "if you don't want to wait, you can chat with an agent in our website", but I tried he chat for several hours before calling and even while waiting and didn't get a response until several hours after I had hung up the phone.

I finally got through and no one qualified anything about the call, then the agent tried again to say the order was on hold for a size being out. When I pushed back I was placed back on hold then told that they just didn't go out because they processed the shipment too late on Thursday. I asked about the Wednesday tracking number & couldn't get a clear answer. I asked to cancel the order as the shirts needed to be done for Saturday morning and they wouldn't be here in time. I was told they were on the truck already so they couldn't stop it but I could return it when they came in & they would refund almost everything. I argued that had it not been for that first tracking number on Wednesday I would have called a lot sooner to cancel and that we shouldn't have to pay shipping at all but they were insistent that it was already out of their hands and they couldn't get the package back.

Except that the package didn't move all weekend. Saturday I got another tracking number and an email stating a partial order was shipped. That number was voided later that afternoon. Then today (Monday) I had ANOTHER tracking number come through. At least this time it says more than "shipping label created". But I'm angry that I was lied to on Friday & that the agents wouldn't listen to me & were rude when I was expressing that their policy was inconsiderate to the situation.

At the time of writing I have been on hold for another hour waiting to speak to someone about this. If you can find your item anywhere else I seriously recommend going elsewhere. I truly don't know how they have as many positive reviews as they do.

"I ordered jerseys for my 9U football team with vinyl printing. We received our jerseys with a note inside that stated that that the vinyl can peel and how to reattach. Game day comes and I have 5 kids with their names peeling off of the jersey THE VERY FIRST TIME THEY PUT THEM ON! More parents have called and said the names have peeled. I called customer service and I am appalled by the customer service. After waiting on hold for 40 minutes I finally get a representative and I tell him about my concerns and how the vinyl peeled and that there is NOTHING stated on the website about the vinyl peeling. He then stated "Well there is nothing written about the vinyl having a warranty so you cant assume that there is a warranty" I then said "Well your website doesn't state that there isn't a warranty either so that is not a valid response" He proceeds to tell me that its cheap vinyl printing and that it is MY fault that I should have called as asked for clarification on the vinyl before I purchased. WHAT?!?!?! I then ask to speak to a supervisor and then things got worse! After waiting for another 10 minutes the supervisor stated all the same generic excuses that the rep stated and proceeded to tell me that I am the ONLY complaint he has ever had on this issues. And that "We send the paper under the assumption that the vinyl will peel and that if its cared for then it wont have issues..." MY KIDS WORE THE JERSEY FOR THE VERY FIRST TIME AND IT WAS PEELING! He then stated that all I have to do is iron them back on and I asked him "We are on the football field getting ready to start our game, I cant take an iron onto the football field!" The supervisor then came up with another excuse "Well the heat from the shipping box could make the vinyl peel and we cant warranty it for the life of the item because that would be unreasonable" OMG! Again, my kids put the jersey on for the first time and it was peeling! The supervisor proceeded to laugh at me. Yep you read that right, HE LAUGHED AT ME! Then when I called him out on it he stated that its because he doesn't appreciate my "tone". Of course I am frustrated and have a "tone"... you are being rude! I asked him all I am asking is that you make it right and He asked me "Well how do we make it right?" I said "I just want a refund for the letters that are peeling off the jerseys" and he immediately and arrogantly stated "I am declining your request" and continued to be rude argue with me. I worked in the customer service industry for years and this is not how you treat or keep customers! Clearly they are not a company that cares about their customers. If you order from them then you are just another number. If you order is right, then great but if there is ever a problem then DONT WASTE YOUR TIME TRYING TO GET IT FIXED because THEY DONT CARE and they will do NOTHING to fix it!

EPIC SPORTS: PLEASE BE TRANSPARENT WITH YOUR CUSTOMERS! IF YOUR "CHEAP VINYL" HAS A TENDACY TO PEEL THEN STATE THIS CLEARLY ON YOUR WEBSITE SO THAT CUSTOMERS CAN MAKE INFORMED PURCHASED AND BE CONFIDENT IN WHAT THEY ARE BUYING! IT IS NOT GOOD BUSINESS PRACTICES TO BLINDSIDE PEOPLE WHO MAKE A PURCHASE ONLY TO FIND THAT WHAT THEY BOUGHT IS NOT WHAT THEY BELIEVED THEY WERE PURCHASING. THIS IS NOT HOW YOU RUN A BUSINESS!

I purchased a shirt and it is the wrong size. I 've been trying to see is I can return it or exchange it. without speaking with a human explanation is impossible. Product was good, I need and exchange or refund. This is the most exasperating company I've ever encountered. I've since ordered two shirts in the correct size. I can't use the shirt they sent because it hangs on me like a blanket.

Conrad Cardinal

order #7168523 sent to 84722

[protected]

I thought I found a great place to buy sports clothing, but then they sent me two items in my order that were clearly the wrong size, and they refused to exchange or refund one of the items because they claimed it was the right size - Adult Medium, though it looked more like a child's small (clearly mismarked). When I pointed that out, they gave me a boilerplate response about sizing and charts. I had to pay for their mistake, which is not terrible, I suppose. It was their attitude with regard to their own mistake that made not want to shop there again. And, as if to add insult to injury, I have unsubscribed from their mailing list seven times, and I still keep getting their promotional emails.

I order Cancer Awareness Socks on September 5, 2022. They stated that they had an abundance of them, and I trusted that, so I ordered $130 worth of socks. The socks were delivered on September 13, 2022 and immediately I noticed that the larger socks (25 Pairs) didn't match the medium socks (6 pairs). Indeed the larger socks were incorrect and I attempted to contact EPIC via phone. To my surprise, you cannot actually talk to anyone. You must file a claim via email which I did the same day. After a week of back and forth via email, I finally get a return slip and to my surprise they will not send the correct socks but rather charge me a restocking fee for accepting the incorrect socks they sent me and I would have to reorder the socks again. EPIC sent me the wrong socks, and now trying to make me pay to receive them back. It is now to late to start this process of ordering the socks over and I will be damned if I pay for the restocking of the incorrect socks they sent me. So my football team will have on mismatched Cancer Awareness Socks for the month of October, but EPIC will never receive another order from my organization. Just Poor Customer Service period.

I ordered a baseball glove, on august 17 and it was suppose to deliver on august 26. August 28th I tried to get I touch with epic sports and they didn’t have a person answering the phone, only a robot that asked the order number. All that would give is the same info I knew from tracking. I wanted to talk to a person about it. Two days later I called the post office in Kansas and they said ti call epic. So I called again. After being in hold for 45 minutes I reached a person in sales. Asked them to get me to a person who would be able to tell me about my shipment. He sent me to the same robot that asked for order number and again sent me to tracking information I already knew. I then decided to go to there “live” chat system in their site. It is not a live person at first took about 25 minutes to get to a live person. This person couldn’t help, I asked them to call the post office and gave them the number. He didn’t do anything. I finally had to ask for refund through an email and that appears to be granted based on return email. I was hoping epic sports would have apologized for inconvenience and sent out my order over night to get it to me. They stand on the post office lost the package. Do not order from here if you enjoy talking to a person to communicate, and do not expect business professionalism from any of there sales group or “live” chat.

Purchased 2 large items, a Chalk Line Marker and a large steel base cart. The shipping went up to $77.87 when the two items were ordered. Both are very heavy.

Epic sports did not have the Base Cart in stock and refunded the cart charge but still kept $77.87 for shipping. About a $40.00 profit just for saying they do not have an item ordered. Genius way to screw people out of money actually! I would never recommend them!

When I received the jerseys they looked great but there were little bugs look like spiders or mites maybe all over them gross.. I cried a God they're not bed bugs

Order #: xxxxxxx purchased 51 pairs of the Champro Youth Scorpion Football Shoulder Pads. Upon taking inventory we removed the tags and the plastic and noticed that the padding was too thin and the overall Shoulder pad was going to be a safety risk if we used them. We made our decision to purchase on the reviews on Epic sports but we quickly could see that they were not informative and must have reviewed a different product. I boxed up the pads in 4 boxes and took them to UPS to ship back and they said the price was $420.00 We are a nonprofit and can afford to lose $420 because of a product that could get our youth sport football players hurt. We have 14 teams in our league. I have bought Thousands of dollars of equipment and also has the other teams in the league because I have always promoted Epic sports. I have over 100 kids that are waiting on this return to find out if we can play the season because of a return situation. The kids never tried them on just the board members removed the tag and the plastic to take inventory.

DO NOT BUY ANYTHING AT THIS FRUDULANT DROP SHIPPING COMPANY

General manager was very rude - did absolutely nothing to help me. Then, I guessed google me and thought I was a 25 year old that makes cookies for a living. Little did he know I own an insurance company. That’s the kind of management that’s running this place. The fact they have thousands of repeat 1 star review, over the same issues, shows how awful of a management team they have. I rather spend triple than ever shop at this crap hole again. They even know me since my shirts had stains from their warehouse, that I could go wash it! What company tells you to go wash clothes they sent you dirty? This place is trash, just like their management.

I did not receive my order after 6 weeks, but received an email explaining my order was returned and I was charged a $40. restocking fee and a partial refund. They have not responded to my inquiries. I've left multiple messages and emailed customer service - nothing. I will not do business with them again. My order number is 5907959 and it was paid in full. Tracking said it was shipped though delayed by COVID. After 6 weeks I recieved an email that said a return authorization was issues. I responded to the email, but Epic did not respond to me. I had explained that I wanted the order and did not request an RMA. A few days later I received a credit minus a $40. re-stocking fee. I tried to contact them, but they have not responded. This has been over a week and I am very disappointed.

I had my order everything ready to go. We sold our house and moved the old house is being renovated and is now sold. My order had the updated information and new address. However as it prompted me to sign in to my account in order to see what additional savings I could get I proceeded to login at which time I can only assume that the email address shipping and all contact info was converted to the address that happened to be on my login. So I have no idea who could have taken the order? Contract workers and neighborhood vandals. I need to get the order completed as I almost lost my job over the mishap. I am being accused of canceling the order and keeping the funds for the shirts. I have put in a review request for UPS however if it was left in front of a vacant house that would have had contractors in and out with various other project materials? Really impossible to find what has happened to my order. I contacted the investor and they had no answer for me other than to not be sending items to the old address. If it was delivered they said that it should be rerouted to the new address which would be great but I don't believe that is procedures for ups delivery. If I would have continued as a guesr check out like I was doing it wouldn't have been an issue. If I had personally input my new shipping address and contact info that should take priority over any other system autofill due to signing in to an account.

We placed an order about 3 weeks ago and have had nothing but issues since. I logged in to check on our order since we had not received it yet and I noticed the order was on hold. One of the items that we had ordered was out of stock (although it was in stock at the time the order was placed). I attempted to reach out to customer service as the only option available was the remove the item and have everything else shipped. I called multiple times and was just directed to use the chat feature. I tried chatting with agents multiple times, but just kept getting automated responses with instructions on how to remove the item. We did not want to remove the item all together as the item in question was the main item that we were wanting to begin. All we wanted to do was switch the item for another color was was still in stock. I logged back in today to attempt yet again to get help with this and noticed that the order was modified and the item was removed and everything else was shipped. There was a note on the order that said...Per customer email removed OOS item from order and submitted credit. I never requested this. There was now a customer representative's name and number on the new order so I called him and he said that there was nothing he could do. We would have to just order the item again and now pay shipping which is absurd. On our original order we spent over 100.00 so that we got a 10.00 credit which basically gave us free shipping. I should not have to pay new shipping charges to get this item that we originally paid for and did not have any extra shipping charges. This is by far the worst customer service I have ever dealt with and will not buy anything from this company again.

Worst customer service ever! their sizing chart is incorrect for their softball helmets and run small...Wanted to exchange it for a larger one and would not send me a prepaid shipping label and also wanted to charge me a restocking fee...Would not recommend this company to anyone! i asked to speak to a person in management and girl questioned why i need to speak to someone and manager finally gets on and is absolutely rude and not helpful at all!

Epic Sports, Inc.
9750 E 53rd St N
Bel Aire, KS 67226
1-888-269-2440

Purchased a hoodie on 11/6/2019, it was delivered on 11/14/2019. I came dirty with black spots on it. I called the Epic sports customer service line and all Jordan and Case could tell me is that I should put it through the washer. I did try to wipe it before I called and it didn't work. They would not issue a replacement for my item. Please think twice before purchasing from the company with no customer service. Se attached photos of hoodie they 1st stated they couldn't see any spots and then re-tracked with it you need to just wash it.
Order# 4466251

Ordered some shirts on 9/18/19. Got an urgent email to respond it was on hold bc the shirts were on backorder. We emailed back and canceled the order. They ended up shipping the items and now want us to foot the bill for a restock fee up to 50% of the order and return shipping. This is a bunch of bs. It is all documented in emails. We then asked to speak to a manager, he hung up on us when we told him it was their fault.

I ordered dimple balls for the softball season. After discovering it would be almost 30 days before I would receive the order I advised the agent I wanted to cancel my order. She told that wouldn't be a problem but I would be charged a restocking fee and my shipping charges wouldn't be refunded. Ridiculous, it was over 4 weeks from shipping and I'm being charged restocking and shipping, nothing had yet happened with my order. Bad customer service, I will no longer be a repeat customer.

Terrible customer service. Website sizing charts do not match actual garment sizes. Unwilling to accept responsibility for misinformation and/or errors. Small savings on cost of items is not worth the poor customer service. Couldn't fulfill my order b/c of their inventory error. After the Christmas and New Year holiday, told me I missed the return window by a few days. Completely unwilling to make any attempt to resolve issues they created. DO NOT purchase from this company. Small savings in cost not worth the terrible customer service.

DO NOT ORDER FROM THEM!
I ordered a Christmas gift for my daughter 3 weeks ago. My email said should arrive by 12/21. Well today is 12/20 and I have never received an email with a tracking number that it has shipped. So I emailed them this morning. This afternoon I got a call that the item is on back order and has been for some time. I'm guessing if I had not emailed them I would have never known and would be waiting until who knows when for my package to arrive. If it's been on back order how did they expect to get it to me by tomorrow? The rude lady I spoke with said it wasn't their problem it was their manufacturers who just informed them today of the backorder. Seriously? So they left me in a bind with 5 days until Christmas to locate the impossible. I asked for a refund and will never bother ordering from them again. Terrible incompetent company! I'm beyond irritated. There's no excuse for how they handled my order, which if their website was up to date would have never been placed to begin with. No apologies either! I wish I had read all their negative reviews online before I ordered. Please save yourself the run around and skip their site...DO NOT ORDER FROM THEM!

Customer service is AWFUL!
"Made a purchase for our school. The item was a closeout, so was not returnable. However, the item was far different than pictured. When I called to talk, the service rep was short with me. I asked to speak to someone in charge, and before he put me on hold, he said he'd transfer me but it wouldn't make any difference. Then I was left on hold for about 20 minutes. I finally hung up, and am now writing this review."