Menu
For Business Write a review File a complaint
CB Credit and Debt Services Equifax Information Services recurring, inaccurate info in my credit report
Equifax Information Services

Equifax Information Services review: recurring, inaccurate info in my credit report 13

K
Author of the review
12:33 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Thru the years, I've had the BIG headache of Misreporting by Equifax. Showing incorrect, inaccurate, info on my report that ALWAYS, belongs to other debtors.

But I get rejected on credit applications, and have to run to creditors to get the correct info, and clear this info on file.

MY CREDIT IS EXCELLENT: I have no problems w/TRANS UNION-EXPERIAN. It's always EQUIFAX, and they have a million excuses for inaccurate info: blame the creditor, even if, info already clarified, shows up in your credit file three months later!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

13 comments
Add a comment
D
D
DEBRA JOHNSON
Jun 27, 2007 12:00 am EDT

I wanted to share my most recent unbelievable experience with Equifax. My last name is Johnson, so I have had many erroneous items on my credit report over the past 10 years.

Somehow Equifax has decided that I am a junior! Now in their tiny minds - I am J M Johnson JR. I was never a junior until they made me one. This was discovered while my wife and I were purchasing a car recently. The credit manager said " you have a judgment against you" and my response was "that is incorrect, and because I have such a common name that it is not unusual to find this type information on my credit report". I was disappointed to find out that Mr J M Johnson Jr has a judgment for $110.00 that was on MY credit report! I had to contact Equifax.

After many calls and being on hold forever I was told to send in copies of my passport and drivers license, which I did. Now they are in the investigation phase! What is there to investigate?

Guess what happened next? Now they need my social security card ( that I have had for 40 years) and a bill that has my home address on it. I have no choice - I must send in the required info to fix a problem that they created!

We need a new system - or better yet we need to file suit against them. Honestly, they are as screwed up as our medical system.

C
C
cynthia kirkpatrick
Jul 24, 2008 8:27 pm EDT

Withdrew money from my checking acct. without my permission, 24.95. Had to close acct. and open new one. Beware people!

S
S
Scat
Oct 30, 2008 9:10 pm EDT

One thing that people are not understanding about Equifax, they are a CRA. They do not request your info from the various accounts that you hold. It is the various companies job to report to Equifax, that is what makes up your credit file is what companies report to them. You people act like Equifax is just making up things to put in your credit file, and that is not the case. Example :If whatever company you hold an account with reports that you have a negative account with them, then that is what is on your credit file. It is those account issuers jobs to say what goes on or comes off your credit file, not Equifax's. As far as any charges you may be issued, when you signed up for a certain product that may have been a free trial, it is your responsibility to cancel before you are charged to cancel not Equifax. My suggestion is read all the print in terms of use before you decide to purchase their products.

S
S
Scat
Oct 30, 2008 9:14 pm EDT

One thing that people are not understanding about Equifax, they are a CRA. They do not request your info from the various accounts that you hold. It is the various companies job to report to Equifax, that is what makes up your credit file is what companies report to them. You people act like Equifax is just making up things to put in your credit file, and that is not the case. Example :If whatever company you hold an account with reports that you have a negative account with them, then that is what is on your credit file. It is those account issuers jobs to say what goes on or comes off your credit file, not Equifax's. As far as any charges you may be issued, when you signed up for a certain product that may have been a free trial, it is your responsibility to cancel before you are charged to cancel not Equifax. My suggestion is read all the print in terms of use before you decide to purchase their products. Also if whatever company signs you up to receive a product for free for a year or two, and you call to sign up, it will auto renew you for whatever year it is up. So if you do not want to be charged, it is also you responsibility to check on that.

L
L
lisa williamson
Delmar, US
Mar 10, 2009 2:04 pm EDT

I closed my Equifax account in December 2017. Since then, Equifax has continued to debit my checking account every month. I have made no less than ten phone calls to resolve this issue. Every time I call, I am told that this will be resolved, the amount of the debit will be credited back to my account, and I will not see a future charge. My account is not being credited back and I have spoken to at least two supervisors at Equifax. I just had to fax them three months worth of checking account statements for them to "review". I am at my wits end and considering closing out my checking account to avoid this from happening again. However, I have my mortgage also being debited from that account and am reluctant to do so.

C
C
Crumpycus
Renton, US
Jul 30, 2009 1:34 pm EDT

The point is Equifax doesn't want to help you correct errors w/o charge. ### Equifax asks for your info more than what CIA asks a recruiter. Who the hell it thinks it is?
Go bankcrupt Equifax.

T
T
teptom5147
Phoenix, US
Aug 02, 2009 9:51 am EDT

equifax has allowed my 9 year old sons credit to be stolen, and to allow a stolen ssn to be used to help iielga aliens remain and have credit. they wont let you egt a credit report for a child under 13 from thier online site, but they will lwt a stolen ssn be reported as delinquent. my son is 9 years old, and i obtained his credit report online by fudging the dob. it doesnt matter, because your ssn is the key information that guide the credit reporting agencies.they hap hazzardly take bugos, stolen info and its touted as fack. they run clickety clack thru peoples credit no matter who reports, correct or incorrect, and it is me, or in this case my son who lose. if i want it fixed, i have to tell them. what the f? they have my name listes as 8 different variations, and its all from public databases(ie, phite pages, whowhere and the like) since when is a people finder page an authority or government agency? how is thier info fact. that info comes from phone companiesd, voter registraion, etc. they have allowedmy sons identity to be stolen and have not done anything about it. do not trust them and complain everywhere-congrsssman, reps, friends. its not a fair credit reporting act if the credit report company is stacking the deck against you.

L
L
lisa33e
US
Dec 07, 2010 5:51 pm EST

yes please stay away from them.There customer service is HORRIBLE.
They don't really speak english and if you try to cancel they give you the run around.By the time you do get somewhere you have a terrible headache.I don't trust them they were trying to get extra information too.As if they need more.

F
F
Filipina U. Ah-Hing
AS
Jan 04, 2011 12:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

On October 2017, I request a credit report for $1.00 on special but, for the month of November & December I was charged for $14.95 each. Please, I need to stop these charges from my account & get my refund back. Do not charge from any further.
Thank you for your cooperation and understanding.
You can send a reply on my email address.
Sincerely,
F.U. Ah-Hing

B
B
brackenrsb
Charlotte, US
Aug 19, 2012 10:48 pm EDT

1.cannot contact them by phone because after multipe attempts it is clear that Equifax phone tree is convoluted and circular, and contradicts mailed unsolicited credit check solicitation, and seems to purposely thwart phone contact.
2. cannot contact them thru website because of "server problem" on their end, very ill defined, which loops client (me) back to their starting page after (I completed) pages of dispute info requested by their site.
3. credit report full of inaccurate information

M
M
Mildred Owens
windsor mill, US
Jul 06, 2013 8:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I did not renew my payment with equifax and they sent me letters to renew and refused and told their rep why I refused and when I got my credit card bill they had gone ahead and billed me anyway. You can't even contact a liver representative to get anything done. I have called and called. Because my complaint number for disputes they dealt with was no longer good. The checked disputes for me and my credit rating went down by all 3 credit bureaus including equifax who checked the disputes and most should not have even been on my credit because they didn't belong to me. I can't get anyone to respond to deal with this. If you have suggestions let me know.

M
M
Mildred Owens
windsor mill, US
Jul 06, 2013 8:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You all charged my credit card for money I did not approve for you to get. Why would I continue paying you all since you messed up my credit with all 3 credit reporters after you checked out my disputes even you and all the others used this as inquiries to drop my credit from 296 to 260 and less for some of you. I never want to deal with you all again and I want you to stop billing my credit card for something that I did not approve for you to do. I am very upset about how you diminished my credit when I disputed things that many didn't even belong to me. I will never deal with you all again. You are worst than scammers or flem flammers!

M
M
McCafferty
Mount Joy, US
Jan 30, 2014 5:03 pm EST

Went on scoresense.com went to file dispute with Equifax. Couldn't file dispute.help!

  1. Equifax Information Services Contacts

  2. Equifax Information Services phone numbers
    138 332
    138 332
    Click up if you have successfully reached Equifax Information Services by calling 138 332 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling 138 332 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling 138 332 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling 138 332 phone number
    Australia
    +1 (800) 209-3247
    +1 (800) 209-3247
    Click up if you have successfully reached Equifax Information Services by calling +1 (800) 209-3247 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +1 (800) 209-3247 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +1 (800) 209-3247 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +1 (800) 209-3247 phone number
    India
    +1 (866) 640-2273
    +1 (866) 640-2273
    Click up if you have successfully reached Equifax Information Services by calling +1 (866) 640-2273 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +1 (866) 640-2273 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +1 (866) 640-2273 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +1 (866) 640-2273 phone number
    For Existing Customers
    +1 (888) 548-7878
    +1 (888) 548-7878
    Click up if you have successfully reached Equifax Information Services by calling +1 (888) 548-7878 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +1 (888) 548-7878 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +1 (888) 548-7878 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +1 (888) 548-7878 phone number
    For Existing TrustedID Customers
    +1 (877) 742-1415
    +1 (877) 742-1415
    Click up if you have successfully reached Equifax Information Services by calling +1 (877) 742-1415 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +1 (877) 742-1415 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +1 (877) 742-1415 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +1 (877) 742-1415 phone number
    Online Enrollment
    +1 (800) 685-1111
    +1 (800) 685-1111
    Click up if you have successfully reached Equifax Information Services by calling +1 (800) 685-1111 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +1 (800) 685-1111 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +1 (800) 685-1111 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +1 (800) 685-1111 phone number
    Credit Report CS
    +1 (888) 298-0045
    +1 (888) 298-0045
    Click up if you have successfully reached Equifax Information Services by calling +1 (888) 298-0045 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +1 (888) 298-0045 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +1 (888) 298-0045 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +1 (888) 298-0045 phone number
    Credit Report CS
    +1 (866) 349-5191
    +1 (866) 349-5191
    Click up if you have successfully reached Equifax Information Services by calling +1 (866) 349-5191 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +1 (866) 349-5191 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +1 (866) 349-5191 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +1 (866) 349-5191 phone number
    An Automated Service
    +44 333 321 4043
    +44 333 321 4043
    Click up if you have successfully reached Equifax Information Services by calling +44 333 321 4043 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +44 333 321 4043 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +44 333 321 4043 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +44 333 321 4043 phone number
    United Kingdom
    +64 800 698 332
    +64 800 698 332
    Click up if you have successfully reached Equifax Information Services by calling +64 800 698 332 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +64 800 698 332 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +64 800 698 332 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +64 800 698 332 phone number
    New Zealand
    +351 210 302 633
    +351 210 302 633
    Click up if you have successfully reached Equifax Information Services by calling +351 210 302 633 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +351 210 302 633 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +351 210 302 633 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +351 210 302 633 phone number
    Portugal
    +7 495 646 0430
    +7 495 646 0430
    Click up if you have successfully reached Equifax Information Services by calling +7 495 646 0430 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +7 495 646 0430 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +7 495 646 0430 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +7 495 646 0430 phone number
    Russia
    +54 115 352 1700
    +54 115 352 1700
    Click up if you have successfully reached Equifax Information Services by calling +54 115 352 1700 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +54 115 352 1700 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +54 115 352 1700 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +54 115 352 1700 phone number
    Argentina
    +56 600 378 4329
    +56 600 378 4329
    Click up if you have successfully reached Equifax Information Services by calling +56 600 378 4329 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +56 600 378 4329 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +56 600 378 4329 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +56 600 378 4329 phone number
    Chile
    +506 22 956 855
    +506 22 956 855
    Click up if you have successfully reached Equifax Information Services by calling +506 22 956 855 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +506 22 956 855 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +506 22 956 855 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +506 22 956 855 phone number
    Costa Rica
    +593 26 020 082
    +593 26 020 082
    Click up if you have successfully reached Equifax Information Services by calling +593 26 020 082 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +593 26 020 082 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +593 26 020 082 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +593 26 020 082 phone number
    Ecuador
    +503 22 083 501
    +503 22 083 501
    Click up if you have successfully reached Equifax Information Services by calling +503 22 083 501 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +503 22 083 501 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +503 22 083 501 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +503 22 083 501 phone number
    El Salvador
    +504 22 397 686
    +504 22 397 686
    Click up if you have successfully reached Equifax Information Services by calling +504 22 397 686 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +504 22 397 686 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +504 22 397 686 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +504 22 397 686 phone number
    Honduras
    +595 214 399 000
    +595 214 399 000
    Click up if you have successfully reached Equifax Information Services by calling +595 214 399 000 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +595 214 399 000 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +595 214 399 000 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +595 214 399 000 phone number
    Paraguay
    +51 14 150 333
    +51 14 150 333
    Click up if you have successfully reached Equifax Information Services by calling +51 14 150 333 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +51 14 150 333 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +51 14 150 333 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +51 14 150 333 phone number
    Peru
    +598 26 281 515
    +598 26 281 515
    Click up if you have successfully reached Equifax Information Services by calling +598 26 281 515 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +598 26 281 515 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +598 26 281 515 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +598 26 281 515 phone number
    Uruguay
    +1 (800) 465-7166
    +1 (800) 465-7166
    Click up if you have successfully reached Equifax Information Services by calling +1 (800) 465-7166 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +1 (800) 465-7166 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +1 (800) 465-7166 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +1 (800) 465-7166 phone number
    Support
    +1 (800) 871-3250
    +1 (800) 871-3250
    Click up if you have successfully reached Equifax Information Services by calling +1 (800) 871-3250 phone number 0 0 users reported that they have successfully reached Equifax Information Services by calling +1 (800) 871-3250 phone number Click down if you have unsuccessfully reached Equifax Information Services by calling +1 (800) 871-3250 phone number 0 0 users reported that they have UNsuccessfully reached Equifax Information Services by calling +1 (800) 871-3250 phone number
    More phone numbers
  3. Equifax Information Services emails
  4. Equifax Information Services address
    P.O. Box 740256, Atlanta, Georgia, 30348, United States
  5. Equifax Information Services social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Equifax Information Services Category
Equifax Information Services is ranked 3 among 59 companies in the Credit and Debt Services category