Menu
For Business Write a review File a complaint
Credit Karma Customer Service Phone, Email, Contacts

Credit Karma
Reviews and Complaints

www.creditkarma.com

Learn how the rating is calculated

2.6 53 Reviews 75 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Credit Karma Reviews 128

ComplaintsBoard
D
9:17 am EST
Verified customer This review was posted by a verified customer. Learn more

Credit Karma I was in a lot of debt and feeling lost about what to do with my life until I came across these credit specialists (

I was in a lot of debt and feeling lost about what to do with my life until I came across these credit specialists (METRONET CREDIT SOLUTION) online. I read some great reviews about their credit repair services on various blogs. After discussing it with my spouse, I decided to reach out to them for help. They promised to fix my credit within 7 days, but it actually took 9 days. However, they were able to remove all the negative items from my credit report, such as late payments, inquiries, collections, judgments, garnishments, and credit card debts. They also managed to increase my credit score from a poor score to *** and 812. Thanks to their assistance, I have been approved for car loans and home loans with low interest rates. If you want to get your credit fixed quickly, I recommend contacting them at METRONETCREDITSOLUTION @ GMAIL . COM or calling ***.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
E
12:00 am EDT

Credit Karma Mixed Reviews Reflecting Customer Experiences

As an expert in the category of Credit Karma, I've delved into various customer reviews to provide you with a comprehensive meta-review. Credit Karma, Inc. has garnered a mix of feedback from users. Some customers express dissatisfaction with issues related to frozen accounts, unresponsive customer service, and challenges with account verification. On the other hand, there are positive aspects highlighted, such as the ability to track credit history and net worth. It's evident that while some users appreciate the service, others have faced significant hurdles, leading to frustration and disappointment. When considering Credit Karma, it's essential to weigh these contrasting experiences to make an informed decision that aligns with your financial needs and expectations.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
E
12:00 am EST

Credit Karma Mixed Reviews Reflecting Customer Experiences

As an expert in the category of Credit Karma, I've delved into various customer reviews to provide you with a comprehensive meta-review. Credit Karma, Inc. seems to evoke mixed sentiments among its users. While some customers appreciate the free credit scores and insights provided, others express dissatisfaction with inaccuracies in credit scores, poor customer service, and issues with account security. It's evident that Credit Karma's transition under Intuit has led to changes that have not been well-received by all users. The platform's shift from Mint has left some feeling disappointed, especially with the loss of certain features and the focus on credit card offers. Overall, it appears that Credit Karma's recent changes have polarized its user base, with some finding value in its services while others feel let down by the alterations. When considering Credit Karma for your financial needs, it's essential to weigh these varied experiences to make an informed decision.

Read full review of Credit Karma
Hide full review
  1. Pros
    1. Free credit scores and reports
    2. User-friendly financial tools
    3. Personalized credit card offers
    4. Educational resources on credit
    5. No subscription fees required
  1. Cons
    1. Limited financial products scope
    2. Potential data privacy concerns
    3. Ad-driven revenue model bias
    4. No direct credit repair services
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Credit Karma Got back my lost bitcoin

I decided to buy a house here in Denmark, we agreed to do the transaction via bitcoin. The home owner sent me the wrong wallet address which I made a payment of $485,000 worth of Bitcoin to, we later realized the mistake after the payment had been made. All my friends told me to forget about the money and that it can't be recovered again, I refused to accept that and went into a thorough search online to see if anything can be done about it. Luckily for me i saw reviews about this recovery expert, i contacted him on BACKEND RECOVER at RESCUETEAM dot com, explained what happened to him, sent him the wallet address and the hash, i can happily tell the whole world today that he has recovered my lost Bitcoin back to my Blockchain and Trustwallet account. I have not met someone as sincere as him before

Read full review of Credit Karma
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Credit Karma Recover your lost Bitcoin

I recently decided to buy a house here in Australia, we agreed to do the transaction via bitcoin. The home owner sent me the wrong wallet address which i made a payment of $485,000 worth of Bitcoin to, we later realized the mistake after the payment have been made. All my friends told me to forget about the money that it cant be recovered again, i refused to accept that and went into a thorough search online to see if anything can be done about it. Luckily for me i saw reviews about this recovery expert, i contacted him on Hackingprofessional3 At g m a i l dot com, explained what happened to him, sent him the wallet address and the hash, i can happily tell the whole world today that he has recovered my lost Bitcoin back to my Blockchain and Trustwallet account. I have not met someone as sincere as him before

Read full review of Credit Karma
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Credit Karma Recovery

I was in desperate need of dealing with credit karma's spend account. As of February 6,2022 my account was frozen due to my mothers income taxes been deposited into my into my account. I provided all the documents requested, and once I did that they completely disabled and deactivated my account. I got nowhere with customer service and they don't let you speak to anyone else. I became worried because my income taxes were scheduled to be deposited next week into the same account as well. I called the MVB bank affiliated with them but they were no help either. I had bills to pay and a family to support so I researched on google for help. I Want to thank you "[protected]@ Webname. Com" for everything you have done for me and my mom. You don't know how happy my mom was when she got the news that you have successfully recovered her income taxes from karma. I will keep recommending you.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

Credit Karma A Must Read!

Since I reached adulthood my credit has been poor due to having a serious medical condition and being raised in a struggling family without proper medical insurance. Even though I've worked hard my whole life I could never get a handle on my credit situation and never had the opportunity to prove my credit worthiness. Desperate to have good credit I've been taken by scams promising to clean my credit up and after thousands of dollars I never see change. Reluctantly I made a reach to youdoneedgreatcredit (at) g. M. a. I. l (dot) com to help me as i had no other option with their promise to clean my credit up and they did just that! In just a couple of days they proved they stand by their word! I wish i found them earlier. They are professionals and are relentless to get things straightened out. I highly recommend them to anyone who does not have the time or wherewithal to stay with a very tedious process.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Credit Karma Finally, there is a totally free credit monitoring

Finally, there is a totally free credit monitoring agency which allows you to access your credit scores anytime and instantly. They make their money through advertising and offer tempting products ranging from low interest car and house loans to low interest rates on credit cards, some with an introductory rate of 0% interest for a year. Yes, you can migrate your other cards to this no interest 1 year card.
-You can consolidate all your cards on this site so that you can see balances, graphs, and other useful information.
-There are so many features to this free service that I cannot begin to tell you all of them. I urge you to at least visit the site and play around.

GREAT ARTICLE ABOUT IT
http://finance.fortune.cnn.com/2012/01/03/the-end-of-paid-credit-report-monitoring/

Video For Phone App:
http://lifehacker.com/***/credit-karma-for-android-monitors-your-credit-for-free-shows-you-reports-anytime-anywhere

Have fun.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Credit Karma Credit Karma is Great!

Truth is Credit Karma has helped me balanced my credit by keeping me alert to make my on time payments and by alert me of any due bills I might have that's upcoming.When I started this journey with Credit Karma my credit was in a very bad place and was terrible! My score then was in the 300 range very very poor. Credit Karma helped me to get rid of my negative debt and resolve with many creditors any outstanding balances. I love Credit Karma for helping me maintain all my good statue's I worked on to keep all my asset's in great shape. For the record I've been approved for many credits cards through the Credit Karma App saying my approval odds are good or great for certain cards and loans but Credit Karma bases your score of what you could be approved for and doesn't guarantee that a bank will approve you because there are certain credentials you have to have to get that credit or loan. These words are my words that I say and I stand behind Credit Karma 150%

Read full review of Credit Karma
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Credit Karma FREE CREDIT REPORT SITE - No Cost

A friend recommended this site. At first I was skeptical. I signed up and had to admit that my friend was right. The site has allowed me to view my TransUnion and Equifax credit reports at no cost! Registration was easy and I was able to view my accounts and my credit score. The only negative is that the information listed is not as detailed as an actual credit report and Experian Credit Reporting is not listed on the site. Also, the site had links for consumers to view loan offers and the site seems to make money if a consumer is approved for one of the loan products. Seems like this could be a conflict of interest but the site does list a disclaimer that they receive money from loan companies listed in the links on the site. All in all I have found that the site is a good option to view a FREE copy of my TransUnion and Equifax credit reports. Also, I listed a link where consumers can receive a free copy of their credit report as authorized by federal law: www.annualcreditreport.com. Hope that helps everyone!

Read full review of Credit Karma
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Credit Karma I used to have no problem using Credit Karma for tax filing

I used to have no problem using Credit Karma for tax filing. I did it for three years consecutively with absolutely no problems, it's what I was recommending to people. This year their taxes are done through Cashapp. I have not yet been able to do my taxes because It claims my social security number doesn't match my cashapp account. Cashapp's help desk has been completley unhelpful. There is no way to see your own social security number to see if you maybe inputted it incorrectly. They took a simple process and made it complicated probably to make money.

Read full review of Credit Karma and 4 comments
Hide full review
4 comments
Add a comment
T
T
T. Watsica
Verified customer This complaint was posted by a verified customer. Learn more

Do not open an acct with this company. They will never close the acct. They scam people.

C
C
C. Cummings
Verified customer This complaint was posted by a verified customer. Learn more

I feel like my account is being held hostage Im unable to access my account due to change in phone number. I followed the steps to get this resolved and update my personal information. I was asked for my drivers license and social security card I uploaded and sent this information to them. Afterwards I was able to chat with *** and she confirmed receiving this information and gave me a link that was supposed to help me access my account. That didnt work. I have been at this for 9 hours and to no avail. My old number was deleted off the account and I was asked to verify with my email address never got the code in my email so I could access my account. Then I received another email asking me to upload my personal information once more now Im feeling like Im being scammed and I in turn emailed them back refusing to resubmit my personal information again. Their response was they couldnt help me! I feel like my information has been hijacked and I did everything asked of me. I am not comfortable with resending my information because they already have it. I would never recommend anyone use this service. There is no one to talk to and their systems doesnt seem to work. This is very upsetting to me I have been trying to have this changed for YEARS! Now Im considering consulting with a lawyer. I dont want them having my information anymore and yet there is nothing I can do about it.This isnt right and I feel its a violation

C
C
C. Okuneva
Verified customer This complaint was posted by a verified customer. Learn more

Biggest joke company Ive dealt with. Do not use credit karma! They lock you out of your account without notification and it is impossible to reach anybody that can figure out anything. They deal in emails only and just string you along and lie about helping you. What kind of company cant handle business/figure out complaints over the phone? A scam company. False advertising and terrible customer service. Would give them -10 stars if I could.

D
D
D. Ritchie
Verified customer This complaint was posted by a verified customer. Learn more

Credit Karma sent me two emails stating that my spend and savings accounts were closed. I contact their customer service multiple times. Through their useless chat and their barely useful phone support. They have stated that I should receive an email asking for documentation to verify my identity. In which I never received such an email asking for any sort of documents. After about 8 days they notify me that my accounts were closed. Of course with no explanation. They will spout about closing accounts for any reason. Which is fine but they could have at least gave me the option to pull my money out before they did that. After about the 4th time I called the customer support representative finally sent me the email I was supposed to get when my accounts were locked. But at that time the accounts were closed already. And since they locked my accounts and would not let me switch my linked account my money is completely gone since they are sending it to an old account that I had closed years ago. Overall it was my fault if I would of known they were not BBB credited I would of never had an account with them in the first place. And I will completely request that my credit karma account as a whole gets deleted once I get my money.

ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Credit Karma I've been with Credit Karma for a couple of years now

I've been with Credit Karma for a couple of years now. According to this company, my score is 700s with Equifax, and high 600s with TransUnion. So i was "pre-approved for a Discover credit card. In large text they told me, "don't worry about the hassle of thinking if you're pre-approved, we've done the work for you. " So, upon their statement, I applied for the card. In the very fine print, what they don't tell you is they are affiliated with Discover. Not only did I get a hard inquiry, I also did not get approved. Had it not been for the misleading information of Credit Karma, I would have never signed up. I would have went to another site and applied for a credit card that I know I can get.

Read full review of Credit Karma and 4 comments
Hide full review
4 comments
Add a comment
K
K
K. Koss
Verified customer This complaint was posted by a verified customer. Learn more

They locked my account from me because of a tax return! They locked it 5 days AFTER the return was in the account. The only answer I received was wait for an email. Absurd service. This was my only form of cash and they blocked me from Using it!

V
V
V. Skiles
Verified customer This complaint was posted by a verified customer. Learn more

I signed up for CK on the promise they'd deliver my tax return to me more quickly if I had it deposited to my fancy new CK account. It was a blatant lie. It's a bait and switch. They'll receive your refund into your new account, sure, but then you don't have immediate access to it. They don't tell you that. So yes, I got my return more quickly, but I'm not allowed to use it. My only option is to transfer a maximum of $1000 a time into my bank account every day for the next 9 days. I called several different times and of course, predictably, was connected to a non-english speaking call center employee who was not at all helpful for a couple minutes before hanging up on me. The words don't exist to describe how livid I am. I should have know, considering their association with Quickbooks, another horrendously operated organization. 0/10 would not recommend having anything to do with this pile of garbage.

R
R
R. Muller
Verified customer This complaint was posted by a verified customer. Learn more

This company has done the same thing to me and other persons in this review board. They lock me out of the spending account with my tax return, after requesting my documents they have done nothing. all they are doing is avoiding me feels like they are trying to steal the money plain, and simple. Turbo Tax recommends this scammers in their services, and not disclose charges made or the fact that they are trying to keep your tax refunds scammers keep away.

T
T
T. Wyman
Verified customer This complaint was posted by a verified customer. Learn more

Impossible to teach. My info was associated with an entirely DIDNT person. WORST BUSINESS TO TRY TO CONTACT. Impossible

ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Credit Karma I'm st*** right in the middle of a mess

I'm st*** right in the middle of a mess. CK used to be an amazing resource, been a member for years. But I have not been able to log into my account for about six months now and it's starting to get both very annoying and concerning at this point. No matter if I change my password I keep getting this idiotic message after my login attempt has failed: "Oops, something went wrong while trying to perform your request. Try again later. We appreciate your feedback." I do try again later, and same thing! I've messaged them before about this many months ago and the issue wasn't resolved then either. So today I thought I'd give it another go. Changed the password and even used another browser to attempt login. Nope, FAIL again. I feel like they have stolen my information at this point. I've been receiving many fake phishing emails from Paypal and Amazon lately and it's starting to make me wonder "Just who is Credit Karma? And what are they doing with my personal info?" My credit has been getting slammed to the ground lately too and I have no idea why? I have not missed one single payment within about 8 years (with exception of this current Corona bs, but those missed payments were approved -yet I still got slammed with derogatory marks). Maybe I will just say F my credit score because it isn't doing me a d*** bit of good anyway! Cheers from Pittsburgh

Read full review of Credit Karma and 4 comments
Hide full review
4 comments
Add a comment
G
G
G. Schulist
Verified customer This complaint was posted by a verified customer. Learn more

Fraud! Credit karma is withholding, my income taxes from the state and federal. I have spent over five hours trying to get my refund put in my bank. Ive called and got nowhere. I have tried for hours trying to get my income taxes put in my bank this is the most craziest thing I have ever heard of thank you, TurboTax for totally *** me over! *** you credit karma Im never using you again! Shame on you for scamming every *** in *** and making *** waste our time trying to get a refund which is our money our money not yours ours we worked for it. Its our money shame on you for *** us over.

L
L
L. Bechtelar
Verified customer This complaint was posted by a verified customer. Learn more

BUYER BEWARE! Credit Karma started allowing Turbotax to scam their customers by providing a link from their site to this scam company. CK used to provide free tax filing, which I've used for many years, but now they have joined (for a kickback) with Turbotax WITHOUT TELLING YOU THERE'S A CHARGE BEFORE YOU START! After 1-2 HOURS of YOU entering YOUR information, if you want them to file for you it will cost $100+! This exorbitant fee is more than most CPAs will charge when THEY do your taxes! I contacted CK to complain and they basically said that I needed to contact Turbotax to complain as they're not associated with them. I beg your pardon, but since they prove the link from their site, THEY ARE associated with them! They will not help, nor will they give a warning to their customers about this excessive charge! I'm done with them!

M
M
M. Hane
Verified customer This complaint was posted by a verified customer. Learn more

markets this company for getting your tax refund up to week faster. Don't use them! My refund arrived, and they won't let me transfer the full amount to my checking account due to a daily limit. It will take me 7 days to get my money out of this account! How is this getting my refund earlier?

D
D
D. O'Conner
Verified customer This complaint was posted by a verified customer. Learn more

This company was ok for a while, then all the sudden they turn into the biggest fraudsters I've dealt with in a while.. out of the blue I get an email from CreditKarma stating my accounts were closed and I wasn't able to open another. I talk to "customer service" and they must be from a different country as I asked "why were my accounts closed without being informed" and I get the response "you want to know why your account is close" so I reask the question and I have to explain to the agent on the other end what closed means. Then I get asked to take a screenshot of the email so they can understand what I'm talking about. I wonder why this company is still in business? I asked to speak with a supervisor or a member of management but that didn't happen. So my biggest concern is these people from some other country, having access to our social security numbers, credit reports. Why is this? Is something wrong with keeping our information in the united states? Needless to say I closed out all accounts with them and strongly advise everyone else to do the same.. talk about a terrible company.

ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Credit Karma I initially started using credit Karma for improving my credit score

I initially started using credit Karma for improving my credit score. I'm satisfied with that aspect. Then, upon advise by numerous urging on my account site, credit Karma began advising me to apply to certain credit cards with an" Outstanding " ability to get approved. They stated it would raise my credit score by raising the limits of my credit. I applied and received one through credit karma site and another through Apple directly. Received. I then got numerous statements on my credit Karma account stating that opening the new cards would LOWER my credit score for usually 3 months since they were both Hard Inquiries. They again started urging me to b apply for additional cards of which I had " Outstanding " approval. This was in direct conflict that getting additional cards would further raise my score. I understand marketing and that getting approval couldvresult in additional monies/revenue to Credit Karma. This is a falsely made statement. In trying to contact credit Karma either by phone or email there is a screening process for emails and as far as calling them, they have camouflaged their number by once called, they state that number no longer in use and directed me to their screening website. Back to the beginning and dishonest conflicting statements. Who sponsors ( credit Karma " since there's an apparent conflict and misleading business practices while being " shielded "? Please help to rectify these practices. Thank you.

Read full review of Credit Karma and 4 comments
Hide full review
4 comments
Add a comment
L
L
L. Schneider
Verified customer This complaint was posted by a verified customer. Learn more

Most of my experience with Credit Karma has been simply as a credit monitoring service and has been positive. I have also used their free tax filing service for several years and was quite satisfied, until this year. While nothing in my very simple taxes has changed, when I try to file in the exact same manner as previous years, AFTER the process (and a couple hours), I'm told it will cost $168 to file. NOTHING is mentioned anywhere beforehand or during the indicate the service is no longer free. A wasted night of a bait and switch that really changed my opinion of Credit Karma. And their customer service, which initially responded to me saying they still had a version that was free, has stopped responding when I asked for guidance to the free version. I liked Credit Karma, but I guess I'll be trying some other actual free service this year.

D
D
D. Glover
Verified customer This complaint was posted by a verified customer. Learn more

I logged in and saw a karma guarantee offer. That means if I apply for that card and Im declined credit karma gives me $50. I have an 815 credit score so I didnt expect to get declined but I did. It was for the Citi custom cash card. I got a denial email and letter stating I was declined for too many recent applications. I applied straight through the credit karma link. I never recieved my $50 or email to claim my $50 and credit karma denies I applied and was declined through them even though I have screen shots and denials letters. If youre not gonna honor the karma guarantee then dont offer it you crooks.

A
A
A. Bahringer
Verified customer This complaint was posted by a verified customer. Learn more

credit karma lies about the points they will add to your credit score if you have a item removed i had a item removed and they were suppose to have given me 23 points to my credit score instead they only gave me 3 thats false advertising and i will report this to the BBB I GIVE CREDIT KARMA NO STARS FOR LYING

R
R
R. Hansen
Verified customer This complaint was posted by a verified customer. Learn more

Do NOT use the credit Karma quick pay option on Turbo Tax! This is a slimey company. They send you a Debit card if you choose a refund involving them, That is where the fun starts. First you have to download their APP, then activate the card. This can be easily accomplished by spending hours trying to get through their automated phone message system to finally be connected to a "customer service representative". This is routed to *** where English is not the primary or secondary language. Also besides the language barrier you can barely here them over the boiler room noise of hundreds of other people doing the same battle as you, trying to get YOUR money off these people. I was instructed to link a bank account so that I could transfer money from the card into my bank account. Always a warm fuzzy feeling providing my bank account information to a company that is running out of ***. But since my refund was *** bucks, they limit you to *** transfer per day. YOUR MONEY! For your "protection". *** told me to take the card to my Bank to get all the money at once. Wrong! denied! Then another rep told me to get the 500 (daily LIMIT) dollar cash from an ATM, Wrong! denied! On day two I did get the first *** dollars transferred in my bank. I will have to do this 4 more times over 5 days in order to claw my money away from these people. At a minimum because they can take up to 3 days to transfer. Meanwhile they are collecting interest millions from millions of people. I used Turbo Tax for 20 years. This will be my last. Any company that aligns themselves with a *** like Credit Karma will not have my business. To the people in the *** scam center, who gave me the run around, false information, hung up on me, or just repeated your script then disconnected, I hope Karma comes for you. #dropTurbotax#CreditKarmaScam#PakistanScratchThatItch

ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Credit Karma I very rarely opened up my Credit Karma app to review my credit status because I know where I stand and not really

I very rarely opened up my Credit Karma app to review my credit status because I know where I stand and not really worried about it. This past weekend the wife and I were talking about our finances and we both tried to open our accounts. The wife had no issues on her app. I tried and unfortunately I set up the 2 factor authorization for added security (Remember this when reading below - Added Security). about 3 months ago I ended up changing jobs and unfortunately the work cell I used for 8 years was handed in and no longer able to use the cell number. I totally forgot about this when changing to a new cell phone. So I tried to get on to *** and unfortunately was unable because the 2 factor was connected to my old phone number and no way to get the sign on security code number. I search the *** website up and down and back and forth and to me surprise there was not one phone number to call. I went through the step by step instructions and answered all the questions asked on their website. No this gets a bit funny, when you select the option that you no longer have your old phone number they provide a link to the next step and the instruction tell you to sign on to your account to change your phone number. LOL! Great, I can't get on my account because I don't have the phone that will get the security code to actually sign on to my account. LOL! So I go back to the question and answer section and after several tries with different answers I get to an area where I can email my issue with . Ok perfect, I received an email back from *** saying that they received my request and will be getting in touch with me via email.Well the email comes and in the email they instruct me to upload a photo of two proofs of identification. I figured a copy of my drivers license and a copy of a utility *** will work just fine. NOPE, got an email back stating that you have to send a photo of your actual utility *** not a copy from a copy machine. I sent an email back and explained I do not get paper bills mailed to me because I'm saving trees (so they say). They advised I would have to send another type of identification and provided a list which had SS card, Passport, Birth Certificate. By this time I'm questioning, who is it that I'm sending this info to and how do I know this information is being protected from the outside? I don't know this person and I certainly do not know where they are or if they even work for . I didn't receive any credentials from this person telling me who they are, just a title at the end of each email "Credit Karma Member Support". I sent an email back stating that I am not comfortable sending any more information until I can speak with a manager or someone higher up the ladder at . I received an email back stating this (exact words): "We don't currently offer phone support, but I'm happy to help you using email". "We send a verification code to your phone to help verify your identity. You will need a valid *** phone number to receive the code". "We only ask for your phone number to help verify your identity. For security purposes, there can only be one Credit Karma Tax account associated with a given phone number". No s...t Sherlock, I already know this because I couldn't get signed in to begin with. "If you'd like to cancel online, you can log in to your account and click or tap the Cancel account button". LMAO! Wait, What? What in the heck am I dealing with here? I can not sign on to my account because my phone number changed. What the heck don't you get here?This whole email transaction did not sit well with me at all and finally told whoever this was I was emailing with to cancel my account immediately. I did receive an email back stating that they did cancel my account, but how do I know this? What happened to all the info they had about me? Was I really emailing someone at Credit Karma? Have I just been set up to be thoroughly violated by someone from the dark underground? In today's world there is no protection or security or privacy against fraud. This right here is proof of that. Security would have been having multiple ways to replace a phone number with a new number during the time you set up the 2 factor authentication. Several companies I deal with that I have 2 factor authentication they ask for a second email address that a verification code can be sent to and several security questions as well. Some even ask for a 4 to 6 digit security code when setting up the 2 factor in the event your phone number changes. I would expect these options and more from a company like Credit Karma that has some really serious information about you. Unfortunately they do not and need to step up their game 10 fold.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Credit Karma I can understand that they need sales to operate, but this year when I went to file my taxes through them, they kept

I can understand that they need sales to operate, but this year when I went to file my taxes through them, they kept redirecting me to the page where you give permission for them to sell all of your tax information to marketers. And right on that page it says that it's illegal for them to force you to give that information away in exchange for them doing your taxes! But there's no way to file without doing it, apparently. I did the support chat thing, but they finally told me they would email me instead. Then they emailed me and told me that I should just consent to give away my information. I complained back to them, but never heard back from them. They probably figure that the government is too busy to do anything about it right now. Uncool.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Credit Karma Most of my experience with Credit Karma has been simply as a credit monitoring service and has been positive

Most of my experience with Credit Karma has been simply as a credit monitoring service and has been positive. I have also used their free tax filing service for several years and was quite satisfied, until this year. While nothing in my very simple taxes has changed, when I try to file in the exact same manner as previous years, AFTER the process (and a couple hours), I'm told it will cost $168 to file. NOTHING is mentioned anywhere beforehand or during the indicate the service is no longer free. A wasted night of a bait and switch that really changed my opinion of Credit Karma. And their customer service, which initially responded to me saying they still had a version that was free, has stopped responding when I asked for guidance to the free version. I liked Credit Karma, but I guess I'll be trying some other actual free service this year.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Credit Karma Beware of applying for an UPGRADE card on credit karma because it actually a loan listed under credit card option and

Beware of applying for an UPGRADE card on credit karma because it actually a loan listed under credit card option and the payoff is 36 months which make the payment outrageous. I thought this was a credit card since it also has the word *** listed on the front of the card. Now thanks to credit karma misrepresentation of the credit type I have a monthly payment that I cant afford. UPGRADE will not reset the payment terms to go beyond 36 months repayment options until the loan is closer to being paid off. I would not have accepted and used this credit it I clearly understood it as a Loan not a credit card. This is really serious and can ruin your credit not help it.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

Credit Karma Putting a value on my home of $411,000 is totally wrong

Putting a value on my home of $411,000 is totally wrong. My home is a free standing 2 bed 2 bath 2 car garage large 14X20 deck overlooking a pond with complete privacy. The exact home built at the same time as mine was on the market last month for $700,000. They received multiple offers the same day as the house was listed for well over $800,000. Mind you that their hose in on a Main Street with plenty traffic. No deck and plenty steps to the main entrance whereas mine has no steps a greatly desired featured in this mostly adult community. I would suggest a reappraisal of my home and an equity of over $400,000 at the very least. I hate to think that because I am not selecting a credit card and you not getting a commission from it has nothing to do with my rating which also should be greatly increased. Every *** I get is paid on the same day received and it has been my lifetime promise to myself to maintain the highest level of confidence of my 90 year old reputation. Please correct these items soon as I would like to go to my demise in better standing which will be real soon. Thank you for your impending consideration I remain. *** Korean War vet and still working to maintain my dexterity.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Credit Karma Here's a quick hint on how to avoid scams, DON'T SHARE YOUR PERSONAL INFORMATION WITH ANYONE

Here's a quick hint on how to avoid scams, DON'T SHARE YOUR PERSONAL INFORMATION WITH ANYONE. few years ago i was a victim and i almost lost over $4000 but thanks to Credit Tycoon, i was able to recover all my lost funds within 5 days. I recommend anyone who is a victim should contact. XPRESS.CREDIT.TYCOON @ GMAIL. COM

Read full review of Credit Karma
Hide full review

Credit Karma Complaints 75

ComplaintsBoard
J
9:09 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Credit Karma Complaints Department, I am writing to express my dissatisfaction with a recent interaction I had with one of your customer service agents. During my attempt to inquire about the status of my active dispute, I found the agent's demeanor to be quite discourteous and dismissive. The conversation left me feeling that my concerns were not...

Read full review of Credit Karma
ComplaintsBoard
H
5:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Credit Karma Started off as a great tool

I have been using Credit Karma for about 10 years and initially they proved to been a great resource for improving your credit rating. It's true as others have noted that the credit score is far from accurate but it does provide an indication of any negative or positive changes to your score. Sadly it seems that things have changed as I recently decided to apply for a line of credit using their LendingTree link. Within minutes of filling in my name address phone # I received a number of phone calls. I selected a broker and went through their list of questions, at the end of this they said they would pull my credit report and asked if that was ok? I asked them how are you able to do that as I had not given you my SS#. The reply was we have it, it was sent with the initial inquiry! How was that even possible, I had never ever had any dealings with LendingTree in the past and I never supply my SS# online to anyone for any reason, even in the initial application to Lending Tree they do not ask for a social#. So how could all these brokers get my SS#? Obviously CreditKarma has my SS# to enable them to do regular soft pulls on my credit etc but I have never given them permission to distribute that # to anyone.

I sent CK an email asking if they gave out my SS# to all of these brokers and they replied with a cut and paste paragraph stating they never give out my info to anyone they are not affiliated with. This implies that they gave it to LendingTree as they make commissions on every successful refi, mortgage, therefore affiliated? I sent two follow up email to CK asking if they gave out my SS# without my permission and received zero response. So my question and warning to you is has anyone else had this happen to them? It's very strange that a company that is supposed to help you improve your credit would give out sensitive information that could actually harm your credit.

Now before you say that mortgage company need your SS#, I fully understand that but isn't that my decision to make? After all I want to vet the companies that I give my personal details to instead of just giving out my SS# to half a dozen unknown entities. I would seriously be interested in hearing if anyone else has had this happen to them.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
E
4:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Credit Karma ID Monitoring Notification - Seriously Lacking

Very disappointing! I have to wonder if this is a ploy by Credit Karma to get people to check their account, update their information CK can pass on to other companies and possibly sign up with one of their affiliates where they can get a kickback? I mean really, a company I provided my email address to gets hacked, and that's the best you can do?
I have never had credit where, if in good standing, and upon request, that I have not been provided with a lower APR, until obtaining credit from one of your affiliates! Not to mention, they damaged my credit rating and caused a creditor to cancel an account!
Until I read an email from Credit Karma stating, I was named in company breaches, I hadn't been to this site in at least a year. Why would I depend on a site that provided me with anything that might cause me potential damage?
The company in question lied to me straight out, wouldn't change the preferences I never agreed to until a problem happened - that they created. They sai marked off, auto payments for the full amount of the bill each month. I never did that. When I requested, numerous times, for proof, they would not supply it, they said, there was no paper trail. I sent my preferences in, by mail! And even after I informed them two dozen plus times, that was not the preference I chose and requested it be changed to the minimum, they never complied, until after the fact! When they did, I spoke with a manager with e serious attitude problem. The only reason I accepted auto payments for the minimum amount was to be covered in the event I didn't make a payment prior to the deadline. Month after month I'd call to make an additional payment against my account and I would hear about what a good customer I was for paying my account in full. Then when I attempted to speak with customer service to make a payment for a lesser amount, the Rep refused insisting, I could pay using the automated system and my account wold be fine. It wasn't. They held my request, took the full payment out of my bank then sent my bank the payment I made prior to the deadline and it bounce. Then we were off and running! It went from bad to worse, caused me all sorts of grief for months. Nope. Don't want to use a site that eventually was the result of months to my current aggravation. I suggest, if you find the need to use a site like Credit Karma, DON'T!

Read full review of Credit Karma
Hide full review

Is Credit Karma Legit?

Credit Karma earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Credit Karma to be a trustworthy company. Although there's a 30% resolution rate for customer complaints, which deserves attention, Credit Karma is known for their high standards and safety. If you're thinking about dealing with Credit Karma, it's wise to check how they handle complaints.

We found clear and detailed contact information for Credit Karma. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Credit Karma has received 32 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Creditkarma.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Creditkarma.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Credit Karma and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Credit Karma's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 30% of 53 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Credit Karma. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
M
3:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Credit Karma has left an official reply on this complaint.

Credit Karma I have contacted Credit Karma four times (on March 1st, 2nd, 4th, and 5th) requesting that they close the Credit Karma

I have contacted Credit Karma four times (on March 1st, 2nd, 4th, and 5th) requesting that they close the Credit Karma account opened under a fraudulent email account. I have received three case numbers confirming that Credit Karma has received my requests. I will include an abbreviated/edited copy of Case *** to summarize the complaint I have repeatedly issued with Credit Karma: "I contacted Credit Karma on March 1 and 2nd with notice that a Credit Karma account had been created in my name, using my birthday and social security number, without my consent or knowledge, using an email address that does not belong to me. This is a result of identity theft, as my first and last name, birthday, and social security number have been stolen and used to open fraudulent credit cards. Additionally, I believe, that as a direct result of the people impersonating me being able to open a Credit Karma account in my name, and gain direct access to all my personal financial and credit history, they have also been able to open *** accounts without my consent or knowledge, adding false names and addresses to my credit reports. I have already contacted *** to terminate this false email address that has been used to create a *** Yahoo immediately responded and resolved my concerns within 48 hours. *** both deleted these falsely created accounts immediately upon my report. However, your company, Credit Karma, has yet to respond to Case #:_______ (which I began on March 1st). If your company fails to respond to my concern in the next 24 hours, by informing me of pending actions to remedy this situation or of a deletion of the fraudulent account in question, then I can only presume that you either have no concern for the financial and personal safety of individuals that trust and use your business, or that you are intentionally avoiding your responsibility to uphold federal laws that protect the rights of consumers that have experienced identity theft. I, in good faith, reported the fraud to your company, and I feel I have given you plenty of time to respond to my concern (about 72 hours), especially seeing as all other companies for which I have reported this exact same issue have already resolved my concern. Should you continue to allow the individuals impersonating me to use a Credit Karma account in my name and with my identifying information (i.e. my birthday and social security number), then I will report your company to the appropriate law enforcement agencies. I have already issued an identity theft report with the federal government. I would appreciate a prompt response concerning this matter." As of 3/5/2020, Credit Karma has yet to respond to even one of my four emails regarding this situation.

Read full review of Credit Karma and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
T
T
T. Conroy
Mar 07, 2024 4:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My Credit Karma money spend account was frozen without warning on June 1st 2023. I cant withdraw or use any of my money in the account. *** support team cant even give me a reason why they froze my account. I have bills to pay and mouths to feed. The money that is stuck in that account is very URGENTLY important right now. This is completely unacceptable of them. There has been no wrong doing on the account and *** had the account for a long time now. Ive been calling and emailing them almost everyday in search of answers and to resolve the issue and still no one has helped. Someone on the customer support team told me it would only take *** business days and its been 11 business days already. This is really causing problems in my everyday life since. I have to pay bills and that little bit of money I have in the account is what I pay bills with. Im in desperate need of help. Please please help me.

A
A
A. Schiller
Mar 06, 2024 1:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

June 6th 2023 credit karma locked my accounts and refuses to release my money. $8000. I've submitted all requested docs and have called them daily. They have hung up on me several times when I try to escalate the call.

T
T
T. Reilly
Mar 06, 2024 7:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Thursday morning (06/15/2023) my Credit Karma Spend account was frozen after my boyfriend's paycheck was deposited into the account. Upon contacting Credit Karma customer support, I was informed that I had been sent an e-mail on May 5th regarding the issue and the account had been frozen because I did not respond to said e-mail. Mind you, I check my e-mail daily and never once saw this e-mail so it must have gone to my Junk mail. Anyway, between May 5th and June 15th I had received 7 deposits of my boyfriend's paychecks without any message or anything on the actual app. So, I was expected to fix an issue I was unaware of until a couple of days ago because they sent ONE e-mail to my Junk e-mail over a month ago. Every time I have contacted customer support I keep being told that it is a "higher department" that deals with these issues but I have not been given any way to contact this "higher department" apart from the e-mail I was sent in May, which I DID respond to and have yet to hear back from. No phone number, no response from the "higher department." Nothing. I have a child. I have a job. I have bills to pay. I need to access my money so I can maintain my actual life, while Credit Karma twiddles it's thumbs and holds onto my money without any definite answer of when the issue will be resolved and no actual way to contact the department handling the issue. I am beyond flabbergasted and wish I had seen the several poor reviews of the business before I began banking with them. I did close my account and was told I would receive a follow-up e-mail after speaking with the agent, but I have yet to receive that e-mail so God only knows when it will actually be resolved. In the meantime, my family and I will be scraping for cash so we can live our lives. Thanks, Credit Karma.

L
L
L. Barrows
Mar 05, 2024 7:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

On 6/9/23 after 3pm credit karma without any notice froze my entire bank account. I noticed within 24 hours when my card was declined trying to buy groceries. I check my app and see that my account was frozen for my protection so I contacted member services as it said too. I call and they have no answers and tell me they cant even transfer me to the department that *** have answers/can unfreeze the account. They offer to escalate my case" telling me it will take *** hours. I was told *** receive an email explaining the reason and what I needed to do to fix it. Instead I receive an email asking for my full name and dob. I ask if this can be handled via phone since I was nervous to just send my info out like that. Again Im told no they only use email. So I give the needed information and again *** told were sorry we cant provide any info at this time and we cant escalate this any further. What the h*** am I supposed to do now? No answers, and no access to my money? I have children to feed, and bills to pay and now something that is supposedly there to help my credit is ruining by making all my payments late! I wouldnt recommend credit karma to my worst enemy let alone an actual friend. This needs resolved asap! And for a company that has 24/7 support it is about as worthless as t*** on a cactus.

ComplaintsBoard
Z
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Credit Karma has left an official reply on this complaint.

Credit Karma I have spoken more with Turbo Tax

I have spoken more with Turbo Tax. They had stated all of the refund documents have been transmitted to Credit Karma. Including but not limited to the Refund Advance Anticipation Amount, the Refund Advance Disclosures, expected refund date, *** acceptance. As well as triple checked my routing and checking account numbers that I have previously created with Credit Karma's Money Spend account while finalizing my Federal Tax return on Turbo Tax on 1/28/2023. Verified Routing And Checking numbers were identical. In which was advertised that A Credit Karma Refund Advance would be Approved as soon as the *** sends an acceptance to Turbo Tax/Credit Karma. The *** had received my Federal Tax Return on 1/28/2023. The *** accepted my Federal Tax Return On 1/28/2023. Between 1/28/2023 and 2/1/2023. I have compiled countless time and research into the mishandling of My Families and My Extremely *** Information. Not One of the Bank Names on the disclosures (MVB BANK Phone: *** & FT CENTURY BANK Phone: ***.) know where my *** Information whereabouts are, nor Does Credit Karma, Nor Does Turbo Tax. I have Spoken with the *** multiple times and each conversation the *** stated "THEY DO NOT HAVE ANY AFFILIATION WITH CREDIT KARMA nor TURBO TAX nor INTUIT in any way, Including but not limited to The Credit Karma Refund Advance Misrepresented Loan". When I speak with every Credit Karma *** Representative I am receiving the run around, Not one Individual can explain to me where my *** Information is located. Instead The Credit Karma *** Representatives advise me to contact the *** with Information regarding my funds. Then advising me to contact Turbo Tax, in which I state once again that I have contacted Turbo Tax on multiple occasions and Turbo Tax verifies that all of the appropriate documents have been forwarded to Credit Karma. As well As Turbo Tax verifies that I am Approved for the Credit Karma Refund Advance, as it was forwarded to Credit Karma as well. This service provided by Credit Karma/Turbo Tax/ Intuit, appears to be deceptive in nature. With Misleading facts that lead to the majority of consumers to make an unfair decision. Interfering with an individuals Subjective and Objective Opinion.Once Obtained Please Send Confirmation upon Receiving My *** Information, As the Matter Of Credit Karma/Turbo Tax/Intuit's Obligation to secure and protect my *** Information is in question. Improperly Safeguarding Personally Identifiable Information (PII) could lead to an Unauthorized disclosure of Confidential Information.I would like to verify my 2023 *** Refund is received and fully funded as well as the stated refund advance. In Solidarity

Read full review of Credit Karma and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
M
M
M. Skiles
Mar 07, 2024 2:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Credit Karma banking is totally unprofessional and a disgrace for a bank. I legally changed my name. I sent in ALL the documentation. They have had my account frozen for WEEKS on end. They dismiss me every single time I call. They are totally unaccountable. The customer service acts like its a small issue or something with a basic apology and ZERO action. They have hundreds of dollars from me from my IRS refund, locked. They also stole money from me from my refund via turbo tax. Stay far far away from this deplorable, unaccountable, thief of a company. RESPOND CREDIT KARMA! Fix my account!

A
A
A. Oberbrunner
Mar 07, 2024 10:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

While vacationing in *** from April 1 - 9, 2023, I had several transactions process out of my account (around April 4). Not only did I provide all necessary documentation (exp: itinerary, banking statements showing foreign transaction fees, luggage slips) but I also had my card in my possession. I am the only one on my account and only 1 card I have on file. They denied my claim stating I authorized this transaction and that I cannot re-submit another claim. It took over 2 months to even get a response back and while I was waiting, 3 more transactions tried coming through on my deactivated card. VERY UNPROFESSIONAL

I
I
I. Nitzsche
Mar 04, 2024 9:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Credit Karma advertises fake APR rates for auto refinance loans. For the second time in about 6 months I fell for it and out of desperation for a better rate, I applied for what they advertised! Both times when I spoke to loan officers at the companies, they told me credit karma is advertising false rates! As a result of this, my credit took a huge hit and went down several points! I emailed Credit Karma to complain and they completely disregarded my concerns.

R
R
R. Howe
Mar 03, 2024 7:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am married and a check was deposited into my account and *** froze my account and hasnt released my money and its been a week and all they do is give excuses

ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Credit Karma has left an official reply on this complaint.

Credit Karma I had two money accounts open and utilizing with Credit Karma

I had two money accounts open and utilizing with Credit Karma. They have offered to all Turbo Tax consumers this tax season a loan of up to 50% of your tax refund immediately after you file electronically, with no interest or fee if you would set your refund up to be deposited into their banking account they provide their consumers. I was a bit nervous about it, but being Turbo Tax backed them and that it was Credit Karma, I trusted it. The account had been previously opened by me using their app but never used it. Money was transferred and I received the interest and fee free loan of $2,000. They never got a debit card to me to spend the money. I re-ordered a card again over 3 weeks ago. I was able to link another money account to it and transfer money out in order to spend my tax refund money. It was very inconvenient but I got through the very stressful ordeal. Today I got a notification that my two Credit Karma money accounts were closed with no explanation or direction to get any information. In fact, I found the customer care phone number had been removed off of their app. My only outlet to contact ANYONE with this account was to do an online chat. I did so only to be told they couldn't tell me anything about my account or offer me any insight as to why my accounts were closed. I was denied the ability to speak with a supervisor. When I insisted on a phone number, they provided one. I called it only to find it was not a phone number for Credit Karma at all. It was a phone number for Turbo Tax. Upon speaking with *** from Turbo Tax, she was appalled at the customer service and actions I was receiving from Credit Karma. She immediately went to her supervisor and team mates who actively searched for solutions. They provided me with a phone number for Credit Karma in which she advised they would probably give me the same horrible customer help as before this morning and also provided me with the banking information Credit Karma partners with to provide these money accounts. (When Credit Karma shut my account down it also took away my ability to see my transactions and the banking institution. Because I had never gotten any debit card or mail I did not have the banking institutions information and had no way to know who to call. MVB Bank is the said bank. I have now been on hold for 5 hours and 13 minutes with MVB Bank and still no customer service rep has taken my call. I was to leave on a trip out of state today, because of this I couldn't. I had reservations and taken off work to go on this trip. Im now out money and vacation from work. I also had someone coming to replace a window at my home that I am now unable to pay. Also, I was due to pay my license plates fees for my vehicle and cannot now, so now my car's license plates are expired as of midnight. This is seriously inappropriate business and financial institution behavior. Obviously, by my wait time and Credit Karma's refusal to allow me to speak with a supervisor or their refusal to tell me what happened and why to my account today screams out the logically conclusion that they had a huge system failure today. I contacted Credit Karma again moments ago via their online chat (the only customer service help portal they are offering currently), supposedly was given to a supervisor who again refused any information, apology or explanation for what has happened to my accounts and money today. They refused to give me a phone number, employee id number, address or any way to contact any supervisor of theirs. To my knowledge, if I ask for the contact information to the company, it must be given. It was not. I was told it was a pleasure speaking with me today and to have a good day and they ended our chat while I was still writing them back in the chat.

Read full review of Credit Karma and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
A
A
A. Kessler
Mar 06, 2024 9:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

March 10 I tried to send 200 dollars and 200 to kai lolz than 100 to kai lolz through cash app using my credit karma bank cash app stopped all the payments and sent the money back but I never got the money put back in my account it is all clearly showing on my screenshots. I tried to file a dispute but they kept telling me *** the chain of command now they tell me it is starting over and I was denied but it all clearly shows on my statements even ! They keep giving me the run around it was 500 dollars ! And its my money

A
A
A. O'Connell
Mar 03, 2024 5:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I frequently use Credit Karma (website or app) to check my credit score and manage my finance. Last week, the app notified me that it has partnered vendor that can help me save a money by refinancing one of my vehicle loan (60 months with ***% APR via Autopay). The app noted that I have an "outstanding" odd of approval based on my reported financial information. Upon this information, I applied via Credit Karma's app and got a call from lender's loan processor in 2 days. He asked what the purpose of my refinancing application which I answered as to lower my current APR (***%). *** then informed me that I have been approved for loan but added that advertised APR or loan term are not offered by Autopay due to year-long rate hikes. Loan processor alsonstated that he has been making multiple calls on daily basis to applicants sent from Credit Karma the same messageof advertised loan terms are not available (or even possible). Due to this misinformation, my credit report is hit with unncessary hard inquiry that could negatively impact my financial well-being for next few years. In addition, consumers are continously being misled by the company. I reached out to Credit Karma for ways to rectify the situation. In response, Credit Karma is alleging that loan term can change if not applied on the same day and etc. I applied as soon as I saw the ad and my financial info in Credit Karma is matching with what was provided to lender. Credit Karma needs to stop advertising misleading loan offer.

V
V
V. Dibbert
Mar 03, 2024 4:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have had my account frozen from ***. I have waited almost a week now with no emails or calls or anything. I have bills thay are past due and my lights are now off. I have 2 kids. Nothing has been done.

B
B
B. Skiles
Mar 01, 2024 7:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

On 4/22/23 I got multiple charges from a Kroger in *** equaling about $620. This was after I had to use my card to purchase gas and a water at a gas station in *** where I was working I work in ***, and I live in ***, ***. *** never traveled to *** and I have proof that I was working and was nowhere near *** on the day of the transaction. I was in *** Im a single mom and this money has really impacted me and my personal life credit karma has had two months to look at my escalation and resolve this issue for me and they keep telling me that a specialist is looking into it, and that they have escalated my situation after they sent me a letter of final determination about my dispute, saying that I did authorize these charges, and it will not be considered fraud even though this is very clearly fraud my card information was clearly stolen, and I am clearly a victim of theft. I even called *** corporate line to try to get some more information about these charges, and they said that they were all made at the gas station, I dont know any situation where you would need to make seven separate purchases at a gas station for $75. This is so clearly fraud and the people at Kroger corporate agree with me. I feel like I have been a victim of theft and credit karma was supposed to protect me from that, and I feel like they have taken advantage of me.

ComplaintsBoard
J
6:26 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to file a formal complaint against Credit Karma for their unjust and alarming actions that have left me in a state of financial distress. On February 11, 2021, I received an unexpected email from Credit Karma informing me that my membership had been deactivated, and my spend and save account had been locked for purported protection reason...

Read full review of Credit Karma
ComplaintsBoard
J
10:02 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Credit Karma Credit Karma Ruining My Credit Score

I received an email from Credit Karma today, Wednesday, November 29, 2023, stating my entire credit report was avaliable. Although I have no need of credit, I logged on and was immediately brought to new credit card offers, with "Outstanding Odds" of approval. This with a strong recommendation that I could increase my credit score by increasing my line of available credit. Bottom line, I applied, was rejected, my credit was hit with a hard inquiry and a credit rejection is now on my credit report. How unscrupulous, dishonest and criminal can you be?

I will zealously broadcast this story all over the internet. Credit Karma is an abomination.

Read full review of Credit Karma and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gabby Angela
US
Jan 16, 2024 2:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Anyone heard of private credit repair specialists like webghost33 on insta grm? Don't waste time with Credit karma. Your credit dispute resolutions would be fixed within faster period and all debt would be relieved directly from the system.This is what i opted for when these guys couldn't resolve my debt situation at by biggest injury time. Having low credit scores shouldn't stop you from getting decent access to better loan/insurance. Yes i came across reviews of this webghost33 team from trust pilot. And i heard it's a faster and unorthodox procedure of cleaning debt and removing negative charges and inquiries within three weeks. My current score is 789 and Glad I took the better option because state farm finally approved my Auto insurance.

ComplaintsBoard
E
3:37 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I filed my taxes through turbo tax and was offered to get it 5 days earlier if I signed up for a credit karma money account. I signed up. A few days later was sent an email saying my account was suspended. I called and was told they are working on it and I would receive an email. Wasn’t given a reason or any insight as to when it would be resolved. Over the...

Read full review of Credit Karma
ComplaintsBoard
C
6:20 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Got the guaranteed approval or get 50$ on 8/27 applied and got denied.. heard nothing exited until the 40th contacted them via chat and got transferred to 3 people each one saying the next can help me that’s their dept only to get to the last to be told well the sept that handles that ONLY communicates via email got email 2 days later from that dept that...

Read full review of Credit Karma
ComplaintsBoard
A
10:17 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Can I sue credit karma for closing my spending account without warning and holding my money for a long period of time that caused a huge inconvenience and penalties to my personal life? They did not send an explanation email until a week later after I’ve been going back and fourth with how/ when I would get my remaining balance from my closed account sent...

Read full review of Credit Karma
ComplaintsBoard
K
4:13 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Credit Karma Credit Karma Spend Account

I opened a claim because my spend account was charged multiple times by one merchant. Starting at $49.99 to $9.99 till my funds were depleted. Totaling $389.88z I opened a claim on 8/5/23 and on 8/8/23 received a email. Stating my claim was denied. Saying these charges were authorized. Who would make a purchase to the same merchant for different amounts in the same day.

Desired outcome: I would like my money back

Read full review of Credit Karma
Hide full review
ComplaintsBoard
G
8:39 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Credit Karma Checking account/ customer support

Check issued from Closed Account was lost. Customer Services refused to understand and kept saying they already sent it. I originally felt there was a language barrier but after many attempts to get a new check sent to me on the closed Checking Account, I started to have my doubts on they were illegitimately trying to keep my funds. (228.87). Later I ended up contracting covid and had to recoup for almost a month when I had forgotten and started to almost give up on getting the money from the closed account. Then recently my old roommate got ahold of me and had found the check/mail. This is obviously now a outdated check and when I called them again revitalized to get my cash back they tried the same double talk a pretending to not understand they sent the check nonsense. I double checked with my other bank, and they said they must issue me a new check and that was not uncommon, mail misshapes and what not. I was told some banks will sometimes charge a small check printing fee deducted from the amount but this usually not very much if they even require that. But after all the drama and stress I've decided that I may want to check with my Federal policy commissions' office here and contact them. This is one of my last recourses before I do. I have very little respect and word mouth in favorable sense with this establishment. We trust them with so much and they act like they don't have to be responsible and can laugh at any banking laws because they are not a official Bank. What I'm asking for is more than fair and what is by right mine and taxed. I have been very very humble and patient on this owed money. But enough is enough. I see that bank that issued this check was MVB BANK INC. I will have to contact them very soon as well.

I have turned several people I know away now from this NotBank and do so more and more. This needs to be fixed and should teach me not to be so trusting, even if it's a big corporation. — VictorRivera

Desired outcome: I would like a brand new dated check issued from my Account Closure of 228.87 sent ASAP. PLEASE AND THANK YOU.

Read full review of Credit Karma
View 0 more photos
Hide full review
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more

Credit Karma Disappointing Experience with Credit Karma Tax Software and Support Team

I had some problems with Credit Karma when I was doing my NYS tax return. The software made me take a college tuition credit instead of a college tuition deduction, which would have been better for me. I sent a few messages to their support team, but they didn't get back to me for two whole weeks! It was really frustrating because they don't have a phone number you can call. I ended up doing the state return myself and sending it in. Looking back, I wish I had just done it myself from the start.

I thought the federal return was okay, but then I realized that the software had put my NY state solar panel carryover credit on my federal return instead of my state return. This means I have to file an amended 2016 federal return, which is a huge hassle. I'm really disappointed that I used Credit Karma because it caused me so much trouble.

Overall, I wouldn't recommend Credit Karma to anyone. Their software is glitchy and their support team is slow to respond. It's better to just do your taxes yourself or use a different service that's more reliable.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Credit Karma Credit Karma Review: Inaccurate Scores and High Interest Rates Caused Frustration

My experience with Credit Karma has been quite frustrating. I was excited to use their service to keep track of my credit score, but it turns out that the score they show me is not accurate. According to Credit Karma, my score is 650, but when I applied for a car loan, I found out that my actual score is only 552. This was a huge shock to me, as I had been relying on Credit Karma's score to make financial decisions.

When I went to buy a car, I thought I had a fair credit score and would be able to get a loan with reasonable interest rates. However, when I sat down to sign the contract, I was told that I didn't qualify for credit and would have to pay off half the vehicle as a down payment. The interest rates were ridiculous, and I ended up paying much more than I had anticipated.

I also tried using Credit Karma's credit card offer to help raise my score, but it didn't seem to make a difference. All it did was put more money in my hand that I didn't have, and the interest rate was just as ridiculous as the car loan.

I did have some success with Credit Karma's income tax service, which was fairly easy to use. However, I found it nearly impossible to access my money once it was loaded onto the card they provided. The card was not accepted anywhere near me, which was a huge inconvenience.

Overall, I think Credit Karma should come with a warning when they advertise their services. They may be helpful for some people, but for me, they have been nothing but trouble. I would caution anyone considering using their services to do their research and make sure they understand the limitations and potential pitfalls.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

Credit Karma Mixed Feelings About Credit Karma: A Review of the Free Credit Monitoring Site

I have been using Credit Karma for a while now and I have to say, it's been a bit of a rollercoaster ride. At first, I was really impressed with the site's ability to give me a free credit score and report. It was great to be able to keep an eye on my credit without having to pay for it.

However, things took a turn for the worse when Credit Karma lowered my credit score by 9 points. According to them, this was based on information they received from Trans Union. But what really got me was that they also changed all of my credit limits to zero. This was obviously a mistake, as I knew for a fact that my credit limits were still intact.

I decided to contact a couple of my credit card issuers to see what was going on. They assured me that my credit limits were fine and that I was in good standing with them. So, I reached out to Credit Karma to see if they could explain what was happening. They told me that their records were based on what Trans Union gave them and suggested that I contact Trans Union directly.

I did just that and was pleasantly surprised by how helpful Trans Union was. They showed me that all of my credit card limits were indeed okay and in good standing. They also suggested that I contact Credit Karma again to see if they could sort things out.

Overall, I have mixed feelings about Credit Karma. On the one hand, it's great to have access to a free credit score and report. On the other hand, the site's accuracy can be questionable at times. It's frustrating to have to deal with mistakes like the one I experienced, but I suppose that's just part of the game when it comes to credit monitoring.

In conclusion, I would recommend Credit Karma with a grain of salt. It's a useful tool, but don't rely on it completely. Always double-check the information you receive and don't be afraid to reach out to your credit card issuers or credit bureaus if something seems off.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
W
Verified customer This complaint was posted by a verified customer. Learn more

Credit Karma Credit Karma Review: Account Frozen Without Warning, Poor Customer Service & Lack of Urgency

So, I gotta tell ya, I had a bit of a rough time with Credit Karma. I signed up for their Money Spend account and everything was going fine for about a month. But then, out of nowhere, they froze my account because they thought there was some shady stuff going on. I mean, come on, I'm just a regular guy trying to manage my money here.

Anyway, I called them up to try and get it sorted out and they kept giving me the same old line: "it's been escalated to a higher team but they only do things by email." I mean, seriously? It's been over 10 days and I still haven't heard anything from them. And I know it's not just me, because my wife had the same issue with them.

The worst part is, I was in the middle of moving when this happened and I needed access to my money to pay the deposit and first month's rent on my new place. But because Credit Karma had frozen my account, I had to borrow over $5000 just to make ends meet. I mean, that's just not right.

Honestly, I don't think I'll be keeping my account with Credit Karma if they haven't closed it already. The lack of urgency to fix the issue is just really disappointing and frustrating. And to top it all off, it's pretty obvious that their customer service reps are just reading from a script. I mean, they say the same thing every time I call.

All in all, I'd say that Credit Karma has some serious work to do if they want to keep their customers happy. I mean, I get that they're trying to protect people from fraud and all that, but freezing someone's account without any warning or explanation is just not cool. So, if you're thinking about signing up with Credit Karma, just be aware that you might run into some issues down the line.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Credit Karma Credit Karma's Unfair Treatment: My Frustrating Experience Trying to Get My Rebate Check

So, I had a bit of a problem with Credit Karma. I was disputing a transaction that left me in the negative, and then my account got closed. I was pretty upset about it, so I called Credit Karma to see what was going on. They told me to talk to the company that claimed I owed them money, but I still couldn't access the app. I called Credit Karma back, and they told me to delete the app and add it back, which seemed to fix the problem.

But then, I found out that a rebate check had been sent to Credit Karma. I got a notification about it, but I still couldn't access my account. I called them up and asked about my money, and they said they would send it to me after they took their cut. I didn't think that was fair, so I disputed it with them. But they just gave me the same scripted response and said they would send it to a specialist.

Then, I got an email from them asking for my ID and a full utility bill in order to receive my money. But the email was so small that I could barely read it! I'm still waiting for my money, and it's been a whole month now. I keep getting the runaround from Credit Karma, and it's really frustrating. I don't think it's legal for them to refuse to mail me my money just because my account is closed. It's not fair!

Read full review of Credit Karma
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Credit Karma Credit Karma Review: Helpful for Credit Report Monitoring, but Inaccurate Credit Score Estimates

Credit Karma is a website that can be helpful in showing you what factors are affecting your credit report. However, it's important to note that their system for calculating your credit score may not be accurate. For example, when my score was below 600, Credit Karma told me it was 660. This can be misleading and cause confusion for those trying to improve their credit.

Despite this, Credit Karma can still be useful in showing you what old loans and credit checks are still being reported to TransUnion and Equifax. It's important to keep track of this information to ensure that your credit report is accurate.

One issue with Credit Karma is that they do not have a real customer service department. Instead, they only offer computerized responses via email. When I tried to contact them, I received the same exact reply to every one of my messages, which was frustrating.

Overall, while Credit Karma can be helpful in some ways, it's important to take their credit score estimates with a grain of salt and not rely solely on their information. It's always a good idea to go to your bank and get a real credit score to ensure accuracy.

Read full review of Credit Karma
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Credit Karma AutoPay Refinancing: False Advertising and Deceptive Practices

So, I was on Credit Karma last week to check my credit score. It was 748, which is pretty good, I think. Anyway, I saw this AutoPay teaser that said I could save $660 a year if I refinanced my car loan with them. I have a $6800 car loan with CapOne, and my monthly payment is $179. The interest rate is 4.37%, and I have about 36 months left on the loan.

I thought, "Wow, that sounds like a great deal!" So, I applied for the refinancing. I gave AutoPay all my information, and they said my new payment would be $124 a month for 60 months at 2.49% interest. I was so excited! I thought I was going to save so much money!

But then, after I applied, AutoPay switched the interest rate to 5.99% and my new payment was $194 a month! I couldn't believe it! I was so angry! I mean, why would they do that? It's like they were trying to trick me or something.

And then, when I tried to customize the options to get a lower payment, the interest rate went up to 6.74%! That's crazy! I would have ended up paying $2,347 in interest on top of my $6800 loan! That's not saving money at all!

So, I decided not to go through with the refinancing. I don't want to pay more money than I have to. Plus, now I have a credit inquiry on my record for the next two years. That's not good either.

I was so upset about the whole thing that I decided to write a review on Credit Karma. I posted it five days ago, but it still hasn't been posted. I guess Credit Karma doesn't want people to know the truth about AutoPay. That's why I came to this site to share my experience.

Overall, I'm not happy with Credit Karma. They shouldn't be promoting something that's not true. It's not fair to their customers. I hope they do something about it soon.

Read full review of Credit Karma
Hide full review

About Credit Karma

Screenshot Credit Karma
Credit Karma is a free online platform that provides users with access to their credit scores, credit reports, and other financial information. The platform was founded in 2007 and has since grown to become one of the most popular credit monitoring services available.

One of the key features of Credit Karma is its ability to provide users with their credit scores from two of the major credit bureaus, TransUnion and Equifax. This information is updated on a weekly basis, allowing users to track changes in their credit score over time. Additionally, Credit Karma provides users with a detailed breakdown of the factors that are impacting their credit score, such as payment history, credit utilization, and length of credit history.

In addition to credit scores, Credit Karma also provides users with access to their credit reports. This allows users to review their credit history and ensure that there are no errors or fraudulent activity on their accounts. Credit Karma also offers a credit monitoring service that alerts users to any changes or suspicious activity on their credit report.

Another key feature of Credit Karma is its personalized recommendations for credit cards, loans, and other financial products. Based on a user's credit score and financial history, Credit Karma recommends products that are tailored to their specific needs and financial goals. This can help users save money on interest rates and fees, and make more informed decisions about their finances.

Overall, Credit Karma is a valuable tool for anyone looking to improve their credit score and gain a better understanding of their financial situation. With its free credit monitoring services, personalized recommendations, and detailed credit reports, Credit Karma is a must-have for anyone looking to take control of their finances.
How to file a complaint about Credit Karma?

Here is a guide on how to file a complaint against Credit Karma on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title: Summarize the main issue with Credit Karma in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Credit Karma. Mention key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Credit Karma on ComplaintsBoard.com.

Overview of Credit Karma complaint handling

Credit Karma reviews first appeared on Complaints Board on Jul 30, 2012. The latest review Dispute was posted on Apr 4, 2024. The latest complaint I have contacted Credit Karma four times (on March 1st, 2nd, 4th, and 5th) requesting that they close the Credit Karma was resolved on Mar 05, 2024. Credit Karma has an average consumer rating of 2 stars from 128 reviews. Credit Karma has resolved 23 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.4
663 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Credit Karma Contacts

  2. Credit Karma phone numbers
    +1 (415) 692-5722
    +1 (415) 692-5722
    Click up if you have successfully reached Credit Karma by calling +1 (415) 692-5722 phone number 0 0 users reported that they have successfully reached Credit Karma by calling +1 (415) 692-5722 phone number Click down if you have unsuccessfully reached Credit Karma by calling +1 (415) 692-5722 phone number 3 3 users reported that they have UNsuccessfully reached Credit Karma by calling +1 (415) 692-5722 phone number
    833-509-1992
    833-509-1992
    Click up if you have successfully reached Credit Karma by calling 833-509-1992 phone number 0 0 users reported that they have successfully reached Credit Karma by calling 833-509-1992 phone number Click down if you have unsuccessfully reached Credit Karma by calling 833-509-1992 phone number 0 0 users reported that they have UNsuccessfully reached Credit Karma by calling 833-509-1992 phone number
    Member Support
    833-675-0553
    833-675-0553
    Click up if you have successfully reached Credit Karma by calling 833-675-0553 phone number 0 0 users reported that they have successfully reached Credit Karma by calling 833-675-0553 phone number Click down if you have unsuccessfully reached Credit Karma by calling 833-675-0553 phone number 0 0 users reported that they have UNsuccessfully reached Credit Karma by calling 833-675-0553 phone number
    Member Support
    +1 (650) 944-3036
    +1 (650) 944-3036
    Click up if you have successfully reached Credit Karma by calling +1 (650) 944-3036 phone number 0 0 users reported that they have successfully reached Credit Karma by calling +1 (650) 944-3036 phone number Click down if you have unsuccessfully reached Credit Karma by calling +1 (650) 944-3036 phone number 0 0 users reported that they have UNsuccessfully reached Credit Karma by calling +1 (650) 944-3036 phone number
    Reports Analyst
    More phone numbers
  3. Credit Karma emails
  4. Credit Karma address
    PO Box 520, San Francisco, California, CA94104-0520, United States
  5. Credit Karma social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.