Etihad Airways
Reviews and Complaints

I am a frequent flyer Gold with Etihad and have traveled several times with Etihad and also recommended Etihad to many.

I had done a booking for my sister and niece on the Etihad Website on (04/15) from BLR to JFK. Moments after my booking i noticed that last name provided was her spouse name instead of dad name as in passport.

Etihad website did not provide any review pages before submitting the payment, instead it asks for to enter the names of passenger in the second step of 5 step. Since i travel from US most of the time, i was sure that i had 24 hour time to cancel the tickets.

Though it was a mistake on my end, i immediately called up Etihad to see the alternatives to get the issue sorted out. Being a Gold FF and also have traveled and booked through Etihad several times, i felt i can get it sorted out faster but the experience was BAD.

I spoke to Custome Service Agent Jitendra and i took a while to explain the issue. I was provided 2 options,
1. To cancel and rebook the tickets, though i immediately called them. But not sure whether those details were checked. SInce the name change can be done for only 3 letters. My issue was the surname was itself different
2. To take my own chances. - This was interesting and didnt expect from customer service. My siter and niece can go to the airport and if they allow they can travel, else both cannot travel.

I tried reaching out to the manager CAJETAN, and explained the situation, but didnt hear any courteous reply but he repeated the first option and told any assistance would be provided by the agents and tried to transfer as fast as possible. I also told the US had 24 hour booking policy, for which he took sometime and responded it only applies for US bound flight.

Once i was transferred back to the agent, since i was not comfortable with Option 2 (to take chances), i asked for rebooking, the agent tried canceling the whole ticket and i had to suggest to cancel only one ticket and rebook the adult ticket, since canceling whole ticket i would have to pay up twice though the mistake was for only one person. I felt the customer service was trying to make money and not to reduce the customer money. But i appreciate the agent for the whole time assisting in canceling and booking process which was a lengthy process.

Finally i splitted the original ticket and canceled the adult ticket and booked the adult ticket separately and total cost was about 10k for the last name error which could have been avoided if there was a review page to validate the passenger information or confirmation/alert during the booking in Etihad Website, if the rule was very strict on the genuine cases as well.

I had a better fare in Qatar, approximately 20K lesser and chose Etihad being a loyal customer :-) The recent experience proved it wrong which would make me think of future travel and referrals to Etihad.

Original Booking Reference: QJRAQF
Reservation code: LOCOQZ (Rebooked)

I also had another experience during my travel from Etihad from JFK to AUH on 04/01. The last food served was cold and noticed immediately after opening the pack and didnt eat the food. I waited for the flight attendant till she completes her work and politely told that the food served was cold. She replied back stating, it might be the heating issue and didnt mind checking i need food again.

Both these experiences, seriously makes me thinking is this right customer service i should be receiving for being a Gold Frequent Flyer.

Thanks
Gobinath Mani
FF# [protected]

This is the mail I had sent to the feedback department but havent received any response since the past one week. This worsens the experience more than ever before.

Hello! I am shivani badani and I had travelled from mumbai to florence on the 31st of march, 2016 with my mother, kavita badani (her pnr: xgksau) I am a student pursuing my studies here in florence and would be here for another year. The journey to florence I am writing about was when it was my first at florence with all my luggage that I would be needing for the next one year. However, being a frequent traveller I now realise my choice to opt for ethiad was a wrong one. Have never had such bad experience before with any other international airline. Having heard so much about etihad and going through something like this was extremely disappointing. During the first part of our journey from mumbai to abu dhabi, we were not served any vegetarian meal as we were simply told by the air hostess that they didn't have any. This, inspite of specially choosing our meal option as avml while making the booking. On reaching abu dhabi, we were told that our connecting flight from abu dhabi to rome was delayed by 3 hours. So instead of leaving at 08:45 (Abu dhabi local time) it was scheduled to depart at 11:30. This too at that time was unsure as they were expecting it to delay more. On hearing this we very well knew that our connecting flight from rome to florence which was meant to depart at 14:55 from rome (Rome local time) was going to be missed. We kept waiting to hear from the airline and it was only about an hour before our flight that we were told that they will be accommodating us in the next al italia flight from rome. That was about it and then it was on us to research more and find out when the next flight was and how was it going to work as the ethiad staff at the abu dhabi airport didn't have any more information to give us. I looked online and realized that the next flight from rome would be no sooner than 21:45 (Rome local time). This meant we had to spend more than 6-7 hours at rome airport until our next connecting flight. We were hardly prepared for it and then came the next mess. On arriving at rome the sitiuation at the airport (Fco) was horrible. There was hardly one al italia counter with one al italia staff member who was present to accommodate the connecting flights for the passengers who had missed their flights because of the delay. There was such a long queue and we had to wait for it for a minimum of two hours to get our boarding cards for the next flight. It was only after the passengers started shouting at the mismanagement that 2 other al italia staff members joined the counter. There was no management at all by the al italia staff and nobody was clear about anything. After a turmoil of so many hours already going through this mess at rome was a nightmare. We eventully got our boarding card and then started the long 7 hour wait at the rome airport. We were given some food vouchers which we could only avail at one cafe at the airport but they didn't have any vegetarian food. We couldn't even eat there. I tried to contact the al italia staff at the airport to request them to give us some sort of transfer from the florence airport till our apartment as it would be late after midnight that we would be now reaching florence and it was just two women (my mom and myself) in a completely new city and we didn't know how to get there so late. Earlier we would have reached florence at 4 in the evening and we had already sorted our transfer for that. However, because of the long delay all that got disturbed and we didn't have any airport transfer. The al italia staff at rome told us that the delay was because of the etihad airline and they couldn't do anything about it and we had to only contact etihad for our problem. This was a shock as being your partner airline this wasn't the kind of reply I was expecting from them. After the long wait at rome airport our boarding finally started for the flight to florence. We kept waiting in the aircraft for the flight to depart but again there was a delay by another one hour inspite of them already having done the boarding. We waited for another hour and it was almost 11 in the night by then. The flight finally took off and we landed in florence at about 12 in the night. The luggage came at about 12:30 and there was not one al italia staff at the airport we could contact for any further questions. We eventually had to take a public taxi at half past midnight with our luggage and two of us travelling alone.in the end I would just like to say that my first experience with etihad and your partner airline al italia was horrible. I have been a frequent traveller with emirates, lufthansa, jet airways, etc, have had connecting flights with their partner airlines but never have I faced such an attitude wth the staff or suffered so much. What was meant to be a 15 hour journey with 2 stopovers turned to be more than 25 hours of travelling. I expect a helpful and generous response from the airline. As i've mentioned earlier I am a student currently studying in florence and I travel often everywhere around the world. My mother had accompanied me here to just settle me down and she leaves by etihad again next week. I expect her to not go through the same nightmare again. Expecting a response/ compensation from your end soon. Thanks very much regards, shivani badani

Your travel details
Flight number (E. G. Ey 256): eyey 83 ey 205 ey 2930
Flight date: 31/03/2016
Ticket number: [protected]
Class of travel: economy
From: mumbai, bombay chhatrapati shivaji airport (Bom), india
To: florence, peretola airport (Flr), italy
Booking reference: haeuiw

Your personal details
Etihad guest number: [protected]
Title: miss
First name: shivani
Last name: badani

The following case I reported already to Etihad feedback and claims department [INTR:[protected]]. So far without any reaction at all.

On 11.03.2016 I was flying with Etihad flight No. EY 267 from Colombo to Abu Dhabi with a connecting flight (No. EY 7) to Frankfurt.

During the flight to Colombo I asked the steward on board twice if I'll manage to get the connecting flight to Frankfurt. He assured me that the airplane has only a small delay, I'll get my flight to Frankfurt and I don't need to worry about anything.

The airplane landed at 8:10am with only 10 minutes delay in Abu Dhabi. Even though there was still enough time to get my connecting flight, a Etihad agent took all passengers to Frankfurt and Munich aside and handed over already rebooked boarding passes. Why are passengers hindered to get onboard of their connecting flights even though there is still enough transit time?

Due to the missed flight to Frankfurt I missed my flight with South African Airways from Frankfurt to Maputo which I stressed out to an Etihad Agent at the transfer desk in the morning of 11.03.2016. The Etihad agent explained that I should go to the South African Airways counter at the airport in Abu Dhabi to rebook my flight. He also pointed out that the counter will be open only in the evening and any rebooking fees will be refunded by Etihad. When I tried to find out the location of the South African Airways counter, I found out that there is no counter at the airport. Thus, the Etihad agent was lying straight into the face to rebook my ticket at the South African Airways counter at the airport when there is no such a counter. A second Etihad agent which also pointed out that there is no South African Airways counter in Abu Dhabi airport explained that I should rebook my flight in Frankfurt after arrival with flight EY 1. All expenses will be taken by Etihad.

I handed in all my expenses to the claims department, so far without any reaction at all.

I have to admit that I'm very dissappointed from an airline which states itself as one of the best airlines of the world. It is more than a shabby behaviour how costumers of Etihad are tricked and treated - the ground staff didn't assist at all but was rather giving wrong and misleading information.

it's almost a month now since they broke my son stroller in the flight and no one had the courtesy to call me and explain what's going on with the case, I called twice and all what they could say its under investigation. when I ask a question they are not able to answer and I have to carry my son whenever am going out and am pregnant.

Still not got the 4 baggage's as this is been very serious matter because from last 2 days i has been facing alot, as i am a patient of sugar, pressure & my wife is having thyroid problem all our medicine and every things from inner garments to all is been the baggage's. My daughter 16years old she can't bear cold temperature as we could not stay here without the clothes. As this going to be 3 days in amsterdam from india kolkata airport to abu dhabi airport &then amsterdam airport staying at hotel hyatt. As per the international airlines policy if i am not getting my bagages in 3 days, its your responsibility to take care of our as i can claim.I have no money here with to spend. Medicine is not with me & will leave amsterdam today 3rd april to brussel &paris.Please covey to the authority in charge to the airports, so that i get my baggage's back.
Guide no. Sanjay khorjekar +44 [protected]
my no. Asim kumar som +[protected]

file ref no. Amsey12004
name : som

I was travelling from Milan to Hong Kong with Etihad Airways in october 2015 but they lost my luggage in bu Dhabi. They kept my luggage there for more than 1 week and they were finally able to deliver it in Hong Kong after 10 days.
I immediately sent a request of refund with all the documentation required, and I got no answer for several months.
After more than 5 months they finally answered saying that according to Varsaw and Montreal conventions "you are entitled to make a claim against us only if (a) you are the passenger and we are the first carrier or (b) you are the passenger and we are the last carrier".
For that reason they told me they refused the refund and they were not going to give me any further answer.

I sent a rely to them pointing out that according to the documentation I sent to them in attachment in my request they were the first carrier and I was the passenger (a) but they never replied.

No comment, I just want to share my story so other passengers can stay away from this airline company and save their money.

I have always been impressed with the service in every department of this world class airline until yesterday. I was on a flight from Rome to South Africa on EY 604 and my two Celeni bags were checked all the way to Johannesbourg. When I went to the carousel I saw one of my bags was taped up with red tape. At first I thought it had been opened by security but later saw it had been dropped and had burst. I took it to the customer service counter of Etihaid and had a rude staff member tell me I had overloaded it. I said no way it was less than 20kg. We went for a long walk to find a working scale. I told her these bags are rated to carry 35kg so in no way were overloaded. The case weighed 17.7 kg. She still insisted she was right, I then video taped the scale and her which caused her to be even more rude. I can provide the video if needed.

To whomsoever it may concern

As a frequent flyer of Etihad Airlines, I am extremely disappointed with my most recent experience with your company.

I arrived early for my scheduled flight (EY151) to Chicago on 23/01/2016. Upon calling the family with kids for priority boarding and we were in a queue then Etihad agent said that Due to technical problem they will update in within 45 minutes. I immediately asked the agent if she had any additional information. Despite my polite demeanor, she responded rudely, stating, "Technical Problem."

After 45 minutes Etihad agent said they will update in 1 hour.I was travelling with family and have two kids.The kids started crying because it was early morning. I asked Etihad team for accommodation but they said due to immigration policy you have to re check in with united states. That is the reason they denied the accommodation.

However, another agent of your company started behave rudely and said everybody to leave the Gate immediately to some another Gate.The kids already been started sleeping and then I have to woke them up and carry to another gate.It was like early morning 3 AM and due to an equipment issue it knew would not be resolved for several hours. We asked for a stroller and they said there is no more stroller available.Even worse, it was the last available flight to Chicago that day.

Here is where my frustration reaches its peak: After some time they told us to re check in to US immigration because we already passed more than 8 hours.We asked about the previous accommodation thing and they did not have any satisfying answer to us.We went and re check in with US Immigration and when we came back we have seen the night shift people gone to home and the new shift started.The new Etihad team members did not know anything about this.I booked the EY151 Boeing flight and paid more money for getting that flight on 23 January 2016.Because of your inefficiency /ability I had to travel on Jet airways which did not have more leg room or facilities. If I want to travel with Jet airways, I did not need to pay more money for EY 151.

I believe Etihad Airlines needs to take full responsibility for the inconvenience and expense I suffered due to your company's inability to plan for equipment problems, as well as the communication breakdown that occurred among your staff.

I flew from Johannesburg South Africa to Abu Dhabi on Friday 4th March 2016.
My luggage was 5kgs (28 total)over weight and my colleagues 4kgs(27 total). We were told to pay an overweight charge each of R1214 as their luggage policy has changed.

When going to the over luggage counter to pay the charge the lady that helped us at the counter charged my credit card 4x the amount- a total of R4856 instead of R2428- i corrected her as soon i gor notification on my mobile with ount deducted off my account- she point blank told me they can mot reimburse my money which is an amount of R2428

I asked to speak to her supervisor as i feel this is unacceptable as it is her mistake for overcharging my card.

I was informed by the gentleman on duty that my momey will nlbe reversed and paid back in my account by the monday 7th March 2016 and still i have not received anything.

I would like to know why am i not receiving my money back which has been taken from me by Etihad as their mistake.

I am Etihad silver status guest frequent flyer.
Some weeks ago I bought a ticket from Begrade(Serbia) to Thailand and back via Etihad. I chose to travel with Etihad and not other more suiting company that my friends used because they should provide me with services that I as a silver guest have. Before I purchased the ticket I've checked with Etihad about having 2 pieces of baggages 23kg each, using lounges on connecting airports and they confirmed all of that.
When I bought the ticket I choose type of meals and seats for the flights. During my route to Thailand everything was as expected without any problems.
A few days before I was to fly back I've received e-mail from Etihad reminding me about return flight, offering to check-in online and confirming my seats.
My suffering started the moment I arrived at Bankok Airport.
Let me just mention that when I was going to Thailand I double checked again with Etihad about 2 pieces of baggage, lounge access etc.
Flight EY 7585 was operated by Jet Airways(company I know nothing of, beside it is in Etihad network like Air Serbia). At the counter I presented my ticket, passport, silver guest card and 2 baggages marked with silver guest cards(that I got from the kit when I was granted a silver status). Lady handling the check-in said that she doesn't know about my silver guest privileges and called her supervisors. I don't remember their names unfortunately but I would like to complain about their behavior since they were very rude. They said they didn't care about my silver status, that it doesn't apply to their company and that I should fly with Etihad. I tried to explain to them that I AM FLYING with Etihad that all my flights are EY and asked them to call someone from Etihad to come and solve the problem. They refused and insisted me to pay excess baggage ticket if I want to check-in. I called from my phone Etihad call center and operater told me that I am right and asked me to give her on phone to speak with Jet Airways personel. That was useless since they still refused to check me in without excess baggage ticket. I tried to find Etihad representatives in their office on 6th floor of the airport but no one was there. During my running across the airport I was happy to see representatives of Lufthansa trying to help me and call for me Etihad representatives(they didn't even know that I am frequent flyer of Star Alliance as well). They told me that no one from Etihad staff is at the airport and that they'll come much later when they have flight.
After all of that I decided to pay the excess baggage ticket as I had no other option to check-in. At the check-in counter they gave me the excess baggage ticket and boarding pass for the flight Bankok-Mumbai and told me that they will provide me other boarding passes at boarding, I just asked to have window seat on flight to Belgrade since I couldn't choose that one.
Imagine my surprise when I was given boarding pass for flight BOM-AUH 33E instead of previously confirmed 60A, and 7C for AUH-BEG flight that is eisle instead of window as I requested.
Problems don't stop there-on flight there was no sea food meal as requested and that was provided for me on both flights when I travelled to Thailand. On Mumbai airport they didn't let me use the lounge without saying why.
Finally, when I met Etihad representatives at Mumbai airport I was hoping my problems will end but unfortunately I could only conclude that not only Jet Airways has rude and unprofessional personel but Etihad as well! They didn't care about my problems, said they can't help and asked me to move away from the counter for the next traveller. They didn't try to change my seat to previously booked(when I complained in Bankok they said it can be changed in Mumbai by Etihad staff).
Only one helping and polite was your junior staff Mr Kenan Kawany(I hope I got his name right because I want to recommend him). He was the first to say that he is sorry for my inconveniences, told me that he cannot help me as he is junior staff but he called the manager to come and help me which others did not. After an hour 2 ladies came, one wearing Etihad flight attendant uniform and other dresses as others operating the boarding. Lady with Etihad uniform was kind and helpful, gave me information how to complain and get refunded, she got me back my 60A seat. Only one nice to me beside Mr Kawany. Others didn't want to look at your e-mail confirming me seats and just saying they cannot do anything.
So, Etihad calls itself the best airline in the world!?!?!? with that service and staff!?!?!?
Let me write something - I work in hospitality industry-it is A MUST if you fail to provide the service you are obliged to- you should upgrade it. I needed to push Etihad staff constantly to get basic service, no one offered upgrade and when I asked about it they said it isn't allowed?!?!? At the end I left Mumbai on my seat 60A and got advised to contact transfer desk in Abu Dhabi to help me with the issues, upgrade me in AUH-BEG flight.
I thought once again my problems were ending.
Unfortunately I was very wrong!
At the transfer desk woman handling my complain didn't even hear me out completely but after glancing at my ticket told me I have no rights and asked me to move so that she can serve next traveller. I told her that I am not going to move and started explaining her my problem from beginning, presenting her my passport, boarding passes, silver guest card etc. She still ignored me and I asked her if she understands the English language. I could not believe that after hearing all about my problems and recommendation from the manager from Mumbai to address them she said-I'm busy-next. So, I asked her if she is insane or is she making me insane and told her to call me her supervisor. She got offended moved to the other counter and told me that she will see that I GET NO SERVICE AT ALL! I can't believe anyone has employees like that, that kind of person should not work in service providing! I said I will not go until they call me manager, and ask her for the name so that I can complain about her attitude and behaviour. She refused to present herself so I took photo of her wearing ID card around the neck. Then she got really angry-yelled at me to delete the photo and when I refused she said that she is going to call the manager(and before that she refused to call him to come and help me). After a while Mr Samer came, listen to me(I told him the same as I did to her), he said to me the same as the manager in Mumbai, advised me how to complain to get refunded, he also couldn't upgrade me but since I have lost so much time arguing with rude personel he offered me to use the first class lounge since it was next to my gate and I had only 15 minutes to boarding. He asked me to delete photo of woman I spoke with first which I did after he told me her name which is Manare and I want to make official complain about her behavior and handling my situation.
Again-no one managed to change my seat to be near window but luckily it was Air Serbia operated flight and they did their best to make me feel as pleasant as possible. Provided me 3 connected seats so I could accommodate myself. As the rest of the staff on Belgrade airport that were assisting me. Etihad should try to learn from Air Serbia or other European airlines how to approache the customers and how to manage problems.
To conclude-I don't know how they call themselves the best airline? Their service and staff are more then disappointing. I couldn't dream about this in my worst nightmare.
I thought OK if I fly with Jet Aiways-they are Etihad partner they should provide service like them. But they failed and even make me a problem. I lost to many time arguing with them so I couldn't rest at airport lounge before the flight.
I thought OK-when I get to Etihad personel they will assist me but they made my problems from bad to worse. Instead of enjoying my flight back home from vacation using the privileges I am entitled to, I went through the nightmare!
So-I asked for complete refund of excess baggage ticket. It was 200usd but I must pay in 7110thb, so I changed 200usd and 20eur because of the exchange rate on Bankok airport.
I wanted to make complain about all of staff handling me except for Mr Kawany in Mumbai (that I want to recommend) and the manager in flight attendant uniform also in Mumbai and Mr Samer in Abu Dhabi and staff of lounge on gate 35, they were kind and polite.
And I want Etihad to tell me steps to make official complaine about their employee Manare that works at the transfer desk in Abu Dhabi. Person like that should not work in this industry.
I attached them coppies of my silver guest card, excess baggage ticket, receipts for money exchange and boarding passes.
My disappointment in their company, quality of service and staff is beyond words. I can only say that I will not use their services in future nor will I recommend them to anyone, on contrary.
They are disgrace for airline industry. If I had problem on just one point I could say-bad things happen. But to have problem at every point of my journey until I reached Air Serbia, means that Etihad deffenetly has big issues with hospitality. They should work hard especially on social skills of their employees.
What happened to me is intorelable.
I had to pay for no reason excess baggage and I couldn't use my silver guest privileges that they promote and that they assured me of before I bought the ticket, they changed my seats without confirming with me, they didn't provide me requested meals.
When I reached home I sent e-mails to all departments in charge-to Jet Airways, Air Serbia, Etihad Silver guest and Etihad feedback. Last address is officially in charge for this things and they are the only ones that didn't reply to me. All the other did and advised me to contact [email][protected]@etihad.ae[/email]. It's now 2 weeks and no word from them. So this is the reason why for the first time I want to share my experience.
I was told by both managers in Mumbai and Abu Dhabi that I should just write to them, send copies of boarding passes and other relevant receipts and in 3(three) days I'll be answered and refunded. No such thing happened and it has been 14 days. Every other department I wrote to answered and advised to write to feedback.
From my experience even Jet Airways is more professional then them. Not to mention that Asian low cost companies are better... shame on them...
Before I used Fly Emirates and Turkish Airlines for long flights as a simple economy class flyer and I never had a problem. I thought since I am silver guest member I'll have more comfortable experience but I went through the nightmare!
I travel a lot and I can recommend other companies like Fly Emirates, Turkish Airlines, Air Serbia, Lufhansa... but Etihad no way! They lack service, kindness, they ignore feedback even to their frequent flyers! And they charge extra!

Recently I had a very bad experience with Etihad Airways staff's behaviour at DFW airport.I carried a 6 kg laptop bag which inlcludes my work laptop.

At the last minute, at the gate manager/staffs were not allowing me to board or understanding my situation and literally forced me to put my carry on to check in for $300 fee and to carry my 6kg bag to onboard the flight. I never see such an act by any airways who forces the passenger to pay the money after the security and at the gate and at the last minute. None told me when I placed my checked in bags and even I onboard. If they would have told me then I should be able to do it while I placed the checked in baggages.

I was dissatisfied badly with these experience and I decided not to travel Etihad in my lifetime for sure. They only gave me 10 minutes to leave or adjust the baggages even at the last minute. Even I have 2 checked in baggages which were short of few kgs while checked in. They should consider all these factors as well.

Most of my fellow passengers left the stuffs at the airport.

As I carried a work laptop I could not leave it and I should not do it.They should take action against the staffs and managers whoever is responsible for this scam and refund my money.

I flew from Barcelona to Singapore on Etihad with three connecting flights. My luggage was lost for two weeks and then items were missing when it was finally returned. I filed a complaint over a month ago and have yet to hear back from their customer service department. Flights: Nov 17th Barcelona-Rome AZ75 Nov 17th Rome -Abu Dhabi EY84 Nov 18th Abu Dhabi -Singapore EY470 When I arrived in Singapore my luggage was not there. I filed a report with the lost luggage department at the Singapore airport. My reference #SINEY12252. It took the Etihad office a week to find my bag and another week for them to actually get it to me. I called their Singapore office everyday and they were not very helpful. For the first week they only told me they had no idea where my bag was and they would keep looking. Then when they did finally find it they said they would send it to Singapore that day but it was again delayed for two more days. Finally, they forwarded it to Bangkok airport where I was but they would not forward it to my hotel. I had to pay to take a taxi to and from the airport to pick it up. And when I finally received my bag there were items missing. Two boxes of souvenir shot glasses I had bought and my digital camera, which had a value of $200. My bag was locked with a TSA lock so I do not understand how my bag was opened. I have many problems with how my case was handled. First, I repeatedly received poor service from Etihad customer service department. The agents rarely knew what was going on with my case and I constantly had to repeat the specifics of my case. I was originally told by the Bangkok airport that they didn't know anything about my luggage. They seemed very confused about the whole thing. I had to call back numerous times before they could find my bag. I am backpacking around Europe and Asia so the bag they lost was my only bag. It had pretty much everything I owned in it. It was very inconvenient and expensive to buy new things in Singapore. I had to buy new clothing (over $100), adapters ($15), personal care products ($20), a new backpack ($30), and a number of other things. I received $75 from the lost luggage department in Singapore but this was not nearly enough for the new things I had to buy. I have receipts for some of the things, but honestly I bought most of my clothes and backpack in Chinatown in Singapore, as it was the cheapest place I could find, and they do not give receipts. And finally I had to pay for a taxi to and from the Bangkok airport ($30) to pick up the bag once they finally found it. This was an unacceptable waste of my time and money. Another problem is my missing camera and souvenirs. After the headache of being without my bag for two weeks I finally get it back and things are missing. This is unacceptable. I had a number of souvenir shot glasses in two boxes and a Canon camera missing. I filed a complaint for the delayed and missing baggage to Etihad through the email [protected]@etihad.ae on 12/04/2015. I received an email response on 12/06 saying they had received my email and would be contacting me as soon as possible. They gave me a reference number RQID:407737. On 12/21/15 I had yet to hear back from Etihad so I sent them an email asking to be updated on my complaint. They responded with the same generic email from previously, saying they would “contact me as soon as possible.” I then tried calling their customer service hotline but was told complaints can only be handled through the email I had sent the complaint to….[protected]@etihad.ae. I also tried to contact them through their facebook account on 12/23/15 and 1/13/16. Both times I was told they would forward my information to the complaint department and someone would contact me in the near future regarding my case. I have yet to hear anything from them. I am beyond frustrated with Etihad airlines and how my case is being treated. I have received poor service from them since the beginning and I expect more from an international airline that claims to be first class. I filed my complaint more than six weeks ago and have yet to hear anything from them. I have tried every way I know: calling, emailing, facebook, to get in touch with them. This is my last resort.

Etihad Guest No. [protected] Hello, I'd like to point out that even though I have traveled by Etihad from Dhaka to Toronto and back at least 10 times, I still have "0" balance showing on my e-statment that I get sent to my email by Etihad. This does not make sense to me. Kindly explain . Also, I still haven't received my Frequent Flyer/Etihad Guest Card ! This has really gotten me very upset. I hope you take measures to resolve this issue. I am a frequent flyer with Etihad . Regards

I paid for a ticket with Etihad on their Web site, with a Visa Debit card. They took the payment for the ticket, but two days later they took the same amount again. I rang their customer service, who said it was a glitch, and that my money would be returned in 48 hours. Its now just over a week later and no money has been returned. One of their people who monitors their Facebook page, said that he would look into it. He has now informed me that because I took the flight no money will be refunded. How crazy and answer is that?

Etihad Airways’ greed for money and casual attitude caused me lot of inconvenience and financial loss Hello I am working as a reporter at Hubli, in Karnataka, India. I had booked a ticket from Abu Dhabi to Bangalore through Etihad Airways on December 7, 2015 and my ticket was confirmed. But the Etihad Airways staff did not allow me to travel through the designated flight on December 7, 2015, at Abu Dhabi Airport, saying that the flight was full. I was forced by the Etihad Airways staff to travel to Muscat and from there to Bangalore. I reached my destiny almost eight hours late. This not caused me mental harassment, but also caused me huge financial loss as I failed to attend a pre-scheduled meeting because of the Etihad Airways’ mistake. I urged the Etihad Airways to give my journey delay compensation and compensate the financial loss I had incurred because of their poor service. Because, on December 8, 2015, I failed to attend the property deal meeting in Hubli, Karnataka, India, where I had given Rs 3.50 lakh as a token amount. But, in their (Etihad Staff) first reply they simply a written that Etihad does not ‘intentionally’ over book its flight and there was also slight chance that seat will not be available for a confirmed reservation tickets. Hence I am given 5, 000 Etihad Guest miles, which can be utilised on Etihad flights or reward Shops. According to media reports that Etihad Airways had sold confirmed tickets to Chennai (Tamil Nadu, India) passengers. As there was problem in Chennai Airport due to floods, many Chennai-bound passengers wanted to travel to Bangalore by paying high price on December 5 to 10. It also learnt that the Etihad Airways encashed the situation to make huge profit by selling the confirmed tickets to someone else at a VERY HIGH RATE. Meanwhile, I explained their inconvenience and poor service and greed for money and 'escaping from responsibility'. But, they have not taken any action so far. With regards Santoshkumar Hubli, Karnataka Ph:+[protected] Attached copies 1) My passport 2) Abu Dhabi to Bangalore confirmed air ticket 3) Abu Dhabi to Muscat re-routed air ticket 4) Muscat to Bangalore via HYD air ticket 5) Passenger Itinerary ticket and there written ‘provide meals’ 6) Transport voucher 7) Picture of stale food served at Abu Dhabi airport on your food voucher

I lost the Philips Respironics PR System CPAP, a machine that my mother uses everyday in order to sleep. I lost it at pre-security check before USA immigration point at gate # 61 on November 18th. I returned to JFK on November 18th and called AUH lost & found phone # to report the lost. They find it on November 19th and gave it to Etihad Airlines on November 20th. On November 20th, Etihad advised me they will send the machine to me soon. However as of November 29th, I still haven't received the machine back from Etihad and neither I received any call or email from the airlines. What should I do now? I called the airlines many times, but they don't pickup or return my calls.

My name is ritika singh, I booked a outbound ticket on 31 july 2012 from toranto to new delhi (booking reference number-8n2who) with one connection, for thursday 9 august 2012, in coral economy class, the details of the flight are given below: detailed outward flight information steps depart arrive duration ey140 22:45pearson (yyz) 19:45abu dhabi +1 day subclass:v stop at abu dhabi ey218 22:30abu dhabi (auh) 03:30delhi (del) +1 day ritika singh adult e-ticket-607-[protected] paid by master card card holder name-rajendra singh I have cancelled the ticket already kindly refund the booking ticket ammount in the same account.. thank you ritika singh delhi +[protected] +[protected] +[protected]

hi i travelled from houston to mumbai, my bag of samsonite worth 300 $ was fully damaged and, dre beats wireless headphones of 250$, fossil watch worth 90 $, chocolate woth 100 $ all in all 740 $ worth loss i faced and contacted etihad airways and they promised to pay the damrages 0f only 240 $, which compared to my loss is just 30 %, its almost 25 days now and every time i speak to them they give me a new story, first they dont pick the phone and when i send mails i dont get reply, i need compansation for the whey they have treated me, single lady travelling from houston to mumbai, and after som many calls and mails no response from hyderabad office and mumbai office sakina hyderabad +[protected]

I called 1 day before to change my original flight due to a family emergency, i was informed i will be sat next to my partner on all flights. only to find out minutes before we was boarding that i was going to be sat on my own! the manager who was in charge that day at abu dhabi was no help at all and had not an ounce of sympathy! i am disgusted by the attitude and the lack of care to satisfy customers! the flight was for 14 hours!

Comments / complaint meals, water, tea, soft drink were not served except welcome juice. I was traveled with empty stomach. Travel details flight number : ey 305 flight date: 31/10/2015 travel class: business from: abudhabi to: kuwait booking reference: qgtowx personal details title: mr first name: abdul bari last name: kaleel ahamed membership no.: [protected] email address: [protected]@gmail.com mobile phone number: 965-[protected] home number: [protected] business phone number: city: kuwait country: kuwait