Eureka Forbes review: Poor customer service 93

My number is [protected].

Noida circle.

We have Eureka Forbes Water filter. We have opted for 2 years service from them. The service needs to be done every Quarter. But it is almost 1 year now. No one has turned up to do the service. We have called them many times. But still no response. Chennai Service is really pathetic. Not al all happy with Chennai Service when compared to Bangalore.

I had very very bad service from Eureka Forbes guys, this sales person Ghanasham Patil from Aundh PUNE, office was very nice before placing the order for Nova Gold and agreed couple of things related to installation, once order is put, money got deposited We need to continuously follow starting from delivery to installation, almost a month still installation is not complete and we are not able to use it.
till now almost daily calling, but he doesn't pickup the phone and no reply to call.
He should have told about what will be delivered and what need to be purchased, he said he will do all plumbing, electric work, but both the work we need to get it done from some one else. He also promised to deliver a out let pipe, but till now we didn't receive it,
Very bad service!

RESPECTED SIR I HAD PURCHASED AN AQUA GUARD TOTAL FROM MR.SATYANARAYANA, ALIVENI ENTERPRISES IN THE MONTH OF NOVEMBER-2008. AFTER A FORTNIHGT IT STOPPED WORKING. INSPITE OF MY REGULAR PHONE CALLS HE IS EVADING, AND NOT RESPONDING TO MY CALLS. HE HAS ALREADY TAKEN RS-9600/- FROM ME. I AM A TEACHER TEACHING IN JAWAHAR NAVODAYA VIDYALAYA, SIRPURKAGAZNAGAR, ADILABAD-504296, AP. SO I REQUEST THE CONCERNED OFFICIALS TO LOOK INTO THE MATTER . MY CONTACT NUMBER IS-[protected].PLEASE CONTACT IMMEDIATELY.
MANOHAR PILLAI

Dear Customers,

Do not buy Eureka Forbes products, if you buy, you will in trouble following the executive and call centre, i say these words because i am also the vicitim of Eureka Forbes, i own the vaccum cleaner, i made a complaint on 3rd of mar 09, if i call the customer care they will take the complaint and say that service executive will be coming by today, fortunately or unfortunately if see my complaint date its almost 25 days past, i think Eureka forbe doesnt react to the customer complaints. Is anyone there...to attend our problems.

You can contact me on [protected] my complaint no is [protected]

I mr. J.Joseph, Chemmazhikadu house, Pallom-p.o, Kottayam-district, Kerala, [protected], [protected], [protected])purchased one eureka forbes vacuum cleaner from NCC Canteen, kottayam(1997-NCC COP HQ, Kottayam)vide bill no.039521 dated 09.03.2009.
When opened the packet the vacuum cleaner was found defective as mentioned below:
1)The top cover of the machine on which the horse pipe to be fixed is not available.
2)The dust bag is not found with the machine.
As such the said vacuum cleaner came to no use and i returned to the canteen on 11.03 2009 for replacement with an assurance to give a good machine very soon.
On further enquiry, the canteen authorities said that the vacuum cleaner has been sent to the company(Ernakulam Depo)for repair/replacement.No action has been taken till date to return the same in good condition.
So necessary immediate steps may please be taken to supply the vacuum cleaner.

Kottayam.
03.04.2009 J.JOSEPH.

If your water purifier is within warranty and or you have entered in to an annual maintenance then IMMEDIATELY approach the Consumer Forum in your area. Please keep all the papers in tact. Consumer forum is a Government Body with semi judicial powers. The phone calls will not be accepted in the court as an evidence, send a Regd. Ack Due letter. The Consumer Forum will impose penalty on Eureka Forbes for cheating and deficiency of service. Eureka Forbes will engage lawyers and do maximum to evade. The Consumer Forum has powers to issue arrest warrants if penalty is not paid. Please claim full refund of costs of machine, the amount paid for annual maint. contract, damages to your health and family’s health, especially if you have senior citizens in you household.

100% agree that Eureka forbes is the worst service provider. They are just for money making .

I have purchased Eureka Forbes Vaccum cleaner paying 23550 rupees four months back. Till the cheque was not clear the things were moving fare enough. At the time of delivery when we opened the box in front of Eureka forbes sales person we found that two of the accessories as well as warranty card is missing and on top of that they havent provided the invoice also.

After that 100 times I might have called but no response from there side. Once they get the money they become deaf and dumb.

Something is fishy, otherwise why they are not providing the invoice and warranty card.

Worst services ever seen, I will suggest not to hit yourself by coming in there loop.

Strongly agreed, really worst "Customaer Service"...anyone who is thinking about "Eureka Forbes commodities" be aware of this pathetic & worst customer Service.

Pranab Misra
Kolkata

100% agreed.
I am vikraman from Trichy Tamil nadu. 100%

I have purchased Total Ro water purifier on 13-01-2009 and the tap handle comes out the tap assembly on 25-09-09. I personally informed the service centre at at Cauvery, 2nd Floor, D. No. 79/80, Raja Colony, Behind Sangam Hotel, Cantonment, Trichy -620 001 on 26-09-09 and they assured me that the same day it will be rectified. No service representative came on that day. When I contacted them again through phone, they told me the service person
will come only on Monday [protected]). One service person came on 28-09-09 and after checking the water purifier told that the spare water tap is not available with him and gone away. Again I contacted the service centre and the reply this time was they are not having the particular spare and it will take atleast two days to rectify the same. This fact they should have told me on 26-09-09 itself and they should have ordered the spare. Instead they are promising each time that it will be rectified soon.I am not able to use the water purifier for the past four days and I don't know when they will rectify the
same. Before selling the product the sales person was telling so many sugar coated words that every complaint will be taken care of immediately and after sales no body bothers about the customer. The customer care is very very poor afterwards. It was rectified only on 05.1009 with poor quality of water tap and they have charged me Rs.260 for the same. It was not fitted properly, slanting in one direction and water flow is also not good. when asked about this the standard reply was that much only they can do. never opt for eureka forbes products

The Water Filter Aquasure is not filtering water. I lodged a complaint on 14.09.09.(No.[protected] and [protected]) No action has been taken so far saying that the part is not available. The company neither ready to replace the product.

bought a eureka forbes ro filter "spring fresh" model 18 months ago. 2 times tap has broken and its taken average 5 days + 10 calls on average to replace. franchisee in gurgaon is UTTERLY USELESS AND RUDE. how can one accept such rubbish? company actually has no line/site to directly lodge a complaint. does one go to consumer courts?

Hi everybody. I’m Rajesh from Varanasi (U.P.). M/s Eureka Forbes is not responding to Complaints. They are working like fly-by-night operators making a fool of all of us. I paid Rs.1100/- for Annual Maintenance Contract (AMC) for one year from 12.09.2009 to 11.09.2010 for Crystal Model Water Purifier of Eureka Forbes make for which I was given Invoice-cum-Receipt No.50-[protected] by their Varanasi Office. My machine is out of order since last 10 days. However, after making so many calls, machine is yet to function. Everytime I make a call, I get one more Telephone No. and get name of a new person. Some of these nos. are [protected], [protected], [protected] etc. etc. A novice visited twice but he was totally useless since he couldn’t set the machine right. I'm feeling cheated. There is no system of any Complaint No. Their website only speaks of Metros. If M/s Eureka cannot provide Service, while they are selling their products in non-Metros? I am planning to go to Consumer Forum for these unethical trade practices and cheating. I request each one of you not to buy any product of this Company.
RAJESH TIWARI
Bungalow No.41, Officer’s Colony,
Diesel Locomotive Works
Varanasi-221 004
Mobile: [protected]

sabse ghatiya service jo bhi le ga wo ullu ban jayega, mymo, [protected]

Hi I am Sivakumar (Poonamallee, Chennai)

I had purchased a vacumn cleaner from Eureka Forbes for 10, 000 rupees. In sep 09 the motor failed, still under warranty. Service engg came and told that the motor will be ordered and replaced. Now it is FEB 10. Still nobody has come to fix the motor. 10, 000 rupees gone in the drain. USELESS SERVICE from Eureka Forbes. Lots of complaints have been done. Guys in Eureka Forbes have told me more than 40 times nowthat the problem will be fixed today. But nobody turns up. Can anybody in Eureka Forbes tell me what is the meaning of today!

I will not recomend this product to anybody. It is time they overhaul their service department or else they have to shut down their operations sooner than later.

I entirely agree with that. I have had the same problem with my eureka water purifier

Callous and indifferent attitude of Eurekaforbes towards customers;

I purchased Acquaguard waterfilter RO model of Eureka make shelving down an amount of Rs11000/ hardly an year back. Ever since the date of mypurchase, it is not functioning properly and giving trouble frequently. The storage tank provided is not getting filled in .My repeated requests to the company for replacement of the item have fallen on its deaf ears. After lodging a complaint with the call center of the company, the company deputes its technician at its sweet will and pleasure, who would do some temporary repairor or replace a small part and it works for a day or two and the problem recurs again.Sice one year has elapsed, from the date of purchasing, I am advised by the representative of the company to for AMC for a period of two years, promising and assuring that during the AMC period everything will be taken care including preventive maintenance for which an amount of Rs 6100/ has been charged. The state of affairs continue the same even after going for AMC. The basic problem as to why it is frequently giving trouble is not addressed by the company. The interest the company shows in pushing its product into the market and selling it to the customer is not shown in providing after sales service or in attending to the complaints of the customers. The nonchalant, callous and indifferent attitude of the Eurekaforbes towards customers but for whom the company would not have existed is highly deplorable. I am deeply regretting for having purchased eureka product when there are better products of other companies, available in the market which are offering excellent after sales service. I sincierely with my experience advise the people not to go for eureka products. If the same type of attitude is continued by the company, its D day will not be faroff.

I DO AGREE THAT CUSTOMER SERVICE IN PUNE AS WELL IS VERY PATHETIC. I bought a water purifier a week before, the representative(Ghanshyam Patil) followed very promptly till i issued the cheque but then he literally dissapeared and stopped answering my calls. After few days machined arrived vai courier and a plumber came and installed the machine in very ugly fashion. That was it...there is no response, no demo from the EF guys. I thought these guys are professional but no they are very cheap and horrible. I would advise all to go for some other water purifiers instead of EF. You would regret buying their products.

our aquaguard was fixed at my residence in 1997 and there was no complaint regarding the mantainence and due service.
but after the service agency was changed and transferd to MS Raghav enterprises, 16 A old survey road dehradun, due service was not done..

kindly look into the matter and analyse for necessary mantainence vig. change of candle carbon etc..

The reviva m/c has been leaking since installation but the company has not been responding inspite of numerous complaints. At time of installation the technician Raju tiwari promised to come to rectify the problem and also do a tds check but never came and on reminder was rude.

The company takes the entire payment on dlv and later on has no interest in customer service, very poor show am extremely unhappy.

ONE OF IN DORE OFFICE STAFF CHEATED ME HE CAME AND TOOK CHEQUE OF 1000 AND DEPOSITED IT INTO THE BANK AND THE COMPANY IS NOT RETURNING THE CHEQUE I DO NOT WANT TO PURCHAE AQUAGUARD BUT THEY GOT CLEARED THE CHEQUE WITHOUT MY CONSENT THEY CHEAT PEOPLE BE CAREFUL PURE WATER IS NOT SO IMPORTANT BUT PEACE OF MIND IS MORE IMPORTANT THEY WILL DISTURB UR PEACE OF MIND SO BE AWAY FROM EUREKA FORBE PEOPLE THEY CHEAT AND DON'T APPEAR AFTERWARD

inspite of repeated phone calls since last year no service has been rendered, a mutli bbillion co. like shapoorji pallonji not taking notice or rendering service is not fair

On 3rd Sept 2010 (Friday), my friend called representative of EF (krishnakant tiwari [protected]), as I wanted to go for water purifier. On recommendation of my frnd, I immediately issued chq. that so called professional from EF told me with confidence that machine will come on Monday 06/09/2010. hence we have to stay at home for whole day. Monday evening, when I called that EF fellow, that time he remembered that Monday comes after Sunday and machine is coming by courier. On Monday 13/09/2010 (after say a week), somebody (from EF) called me & updated his knowledge regarding the purchace of machine. I told him to please ask the so called technician to call me before coming to my place. In the afternoon, when I was to leave my home, the so called technician from Ef rang my doorbell. (of course without prior phone call- This is so called PROFESSIONAL SERVICE). On telling this to that tiwari fellow, he use to ask me back whether the technician have fixed the machine or not. (this information, he should suppose to have, if different services have proper coordination). tiwari promised that he will talk to the technician & call me back. After a week, ie on Saturday 18th Sept. on calling tiwari, again he asked me whether the technician have come or not. ( of course he had not called me, as he had promised. this is the value of words/promise by representative of EF.) This is the experience with so called reknowned company. God Bless the Customers. Udayraj Desai, Borivli

we had purchades aquasure "IVORY" October 2010.
The machine stopped functioning in septembver 2010.
We called up service centre for registering complaint.
To our surprise no one turned up for 3 days to attend the complaint.
After persistent and strong follow up 2 so called technicians turned up and inspected the machine.
They came to the conclusion that some part needs to be replaced and told us to call the call/help line for informing them.
These so called technicians even did not have spare parts with them.
Even after informing the hepl line nobody turned up
This is the professional attitude of eureka forbes.The company spends huge amount on advertisemnet in the media with all tall claims but the actual situation is too grim.

The amount spent on advertisement, part can be spent on quick and fast after sales service which is must in this era of fast life.
please be aware while purchsing any products of such companies.

Prasad

[protected]

it is true the same problem face by me

These people have no shame. They have sold me 2 water purifiers machines. Their sales team was very very active, not not picking up the phone. It is no use buying from them as they don't come to change candles or fix a broken part. How is it worth investing in water purification systems if you have to drink water from a machine with old candles?

I have been using Eureka Forbes Water Purifier for more than 2 years now. I signed an Annual Maintenance Contract with Eureka Forbes to provide the annual maintenance for the system.

I am purchase one sansa water purifier form your Bardhhaman showroom on 22/09/2009 my customer id no [protected] but I am very unhappy your after sales service .I am request your helpline several time but they are not response till date. my 1st request no [protected] 2nd request no [protected] and 3rd no [protected] .Ihoped that as your good water purifier and your service also good . but iam very unhappy your service in Burdwan west Bengal. hope you will kind enough and take some step.

Eureka Forbes has been seen to be providing increasingly abysmal customer service. The company is also completely apathetic towards customer experience. Too many customers have suffered and it is time the company righted itself. We are initiating action to make this company aware of its responsibilities.

i agree with all complaints to eureka forbes.. i had complained about their vaccum cleaner and i get a call for my aquaguard. and the man in the service centre a mr ashok yadav [protected] is scolding me for not getting back to him. the aquagueard is another story all together. they refused to service my machines till i showed them the original reciept which was buried somewhere in files . and the best part was the machine was sold directly from company. and the day the 1 year warranty got over they were at my door step to get a amc contract. i set my dogs on them. if they have people like ashok yadav working how will one get "customer service" a word which just does not exist in their dictionary

Dear Sir,

My customer ID is [protected].

I have lodged a complaint on 19 05 2011. The complaint is not attened so far. I am facing problems and please look into the matter so that there would be no sufferings to my family due to water problems.

Breach of Trust and Violation of Business Ethics

I have been the victim of a mislead, mis-sell, dump & forget scam by some personnel of Eureka Forbes. The total loss to date is in 7 (seven) digits INR. I have material over Rs 6 Lacs in stock which are turning to dust.. the result of poor after sales service & unkept promises of a Sales Return. Eureka Forbes senior management has also not responded to my appeals for reasons best known to them. Irrespective of the huge amount of wealth destroyed, this is my effort to make my friends aware of unscrupulous dealings by people who would destroy a business worth lacs for their personal career gains. In this public folder you will find some of the actual documentation & history of this scam.

SCAM HISTORY: http://www.datafilehost.com/download-4721ccbe.html

Even after repeated requests the authorised service centers service boy Mr.R.Raja who broke the clamp of the pre-filter is not turning up for rendering services.
I am really fed up with these guys.Please persue the mater and make them to do the necessary services which are required ...

my water purifier nova model is giving trouble since 5 days, two times it had been viswited by unskilled people, very sorry to intimate that the same could not be in proper position. please arrange accordingly.

Dear Customer,

We are approaching you from Eureka Forbes service team, we regret the inconvenience you had to face. We have made a note of your customer number and will contact you to resolve the issue. Should you require any further assistance, please feel free to write in at info@eurekaforbes.com.

Regards,
Eureka Forbes Team

Hi,

This is Sayli.. I just purchased aqauguard Total Enhance from Eureka Forbes and facing problem of water leakage... I called them multiple times but no result. Very Very BAD service. Do not even vouch for them.

Dear Customer,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Sir,
It is horrible to say that we had purchased aquagard purifier from EUREKA FORBES but they r not giving service to us...so many time we visited to there office & also made call to them there ph no-020-[protected] cell no-[protected].
hope to get service at earliest from ur side.
Regard's
Vilas.

Dear Mr. Vilas,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Vilas,

We have not heard from you for a while now. Please do let us know if we can be of any assistance.

Regards,
Eureka Forbes Team