Eureka Forbes
Reviews and Complaints

After reading through various reviews, it's disheartening to see the consistent negative experiences shared by customers of Eureka Forbes. The common themes of unprofessional behavior, poor customer service, and unreliable products paint a concerning picture. From delays in installation to issues with product functionality, it's clear that many customers have faced significant challenges. The lack of responsiveness from the customer service team, coupled with difficulties in getting refunds or proper servicing, adds to the frustration. It's evident that there is a disconnect between the brand's promises and the actual customer experience. Considering the multitude of negative feedback, it's advisable for potential customers to proceed with caution when engaging with Eureka Forbes.

I've requested for the filter to be changed from Aquaguard.

On the same day I purchased AMC for Rs.1700 but still they haven't sent any technician to me.

First call made - 6th Feb

AMC purchased - 6th Feb

Complaint number - CM-060224-[protected]

Hello,

I have an aquaguard water purifier. I got a call from aquaguard water purifier and i bought an AMC for 3 years. I had requested for a service on 2nd january. The technician did not come for service nor did he bother to call and inform us that he is not coming. When we called him and enquired about it he is informing us that they don't have the spares needed to do the service. Their tone is also rude. I want this issue resolved or i want me AMC money refunded. Please have someone contact me as soon as possible.

Thank you,

Senthil

Dear sir,

name : rajesh shah / ritesh shah

registered contact no - [protected]

alternate contact no. [protected]

address line 1: ekta co-operative housing society flat no. 9, 1st first, plot no. 160, laxmibai kelkar marg, sion circle, sion (east), mumbai - 400022

state : maharashtra

city: mumbai

pin code 400022

product name : eureka forbes aquaguard enhance nxt uv +

product status (in contract/in warranty/out of contract/out of warranty) : in contract

request description : the person from whom taken amc is not attendenig complaint the macine is not working form past more than two months, the person from whom we have taken amc is not able to solve.

Dop: 15-09-2021

please share your preferable date and time for the visit: after 4:00 pm

Our water purifier has not working for the past 2 days. Eureka Forbes renewed the contract a few days back, and now not a single service engineer has visited our house to resolve the issue.

What is the point of the contract if the service is so pathetic when we need it. We have been buying drinking water for the past 2 days. Are these people even human that they are being negligent about something as important as drinking water?

We should gone for Kent instead.

Dear Sir/Ma'am,

I purchased the AMC silver plan from EUREKA FORBES LIMITED on 31st August, 2023 (document attached).

However, even after multiple complaints, they are not sending technician to change the water filter kit . I have complained countless times to provide me the filter kit as part of AMC, but even after more than a month, nothing is provided. They are closing my complaints deliberately after 2-3 days without any communication. They escalated the issue to senior person, but still no resolution. Below is the latest complaint number out of countless complaints raised.

Complaint Number: CM-041023-[protected]

Customer Code: [protected]

I request you to help me get the refund of INR 1799 from Eureka Forbes at the earliest, as they are extremely negligent and ignoring my complaints repeatedly.

Could you please take necessary actions in getting me the refund?

I am an old customer of Aquaguard Water purifier (RO) for last many years. Due to transfer, we had to shift to different places (Mumbai, Ahmedabad, Rajkot and now Pune). Earlier the service was prompt and reasonably good.

However, AFTER a 2 year AMC payment in March 2023, they are not responding to our complaints.

Our RO is giving warning to change the cartridges (filters). We informed them from our Registered Mobile Number on 24.03 2023. They promised that the complaint will be attended to immediately. However, no one has attended so far. We also lodged complaint on email given by them : deepa.[protected]@eurekaforbes.co.in.

Someone called on our registered mobile and promised to attend our complaint AS EARLY AS POSSIBLE. The email received from them promised a timeline of 24 hours. Nothing happened in 24 hours. We wrote again. Someone again called just to inform that our complaint was still OPEN as per their record and it will be attended to AS EARLY AS POSSIBLE. Only thing the caller said that as per their record the complaint was opened on 26.03.2023 and not on 24.03.2023.

After being fed up we wrote them to cancel our 2 year AMC and refund the amount. Again they called and said it will be attended AS EARLY AS POSSIBLE. again nothing happened.

Now we are forced to purchase safe water for drinking. Neither they are servicing the machine (replacing the cartridges) nor they are refunding our AMC money

i am residing at chennai,i brought this Dr. Aquaguardᴿ Fusion Hot N Ambient N Cold Water Purifier from eureka forbes on 15th september 2021 for a price of around Rs.39000,the machine started to malfunction and it was giving low water output from the month of february 2022 i gave complaint to their customer care but till now no one visited to repair the product.i think the company just sells this kind of high tech machines and dodges from repairing it.i am spending huge amounts of money by buying water cans due to this.i am in a process of taking legal action

Eureka fobes company cheated me, I bought 9 stage purifier on 16 November 2020 with 2 years maintenance contract and they done only 2 services in these period. my contract is finishing on November and they want to me to renew this contract. getting slow water and now saying that need to replace tank with AED 700. they are misleading people and trying to get continue contract and getting money. so please do not buy from them. Now I am trying to complaint in Dubai consumer court.

We had purchased a water purifier from Eureka Forbes and even after several follow ups no one called or visited. Very bad and pathetic customer service and poor quality of communication. Very unsatisfactory and a terrible experience

I purchased a Forbes Jazz Vaccum Clearner Sr. No. 049094 from M/sBharat Distributors on 28-09-2020 vide Invoice No.2678 dt. 28.09.2020. This vaccum cleaner stops working and I raise a complaint vide complaint No.[protected] dt 23.06.2021. After one day Engineer came and checked and told me that its motor is out of order and will be replaced within 2 or 3 days. Till that day I am regularly following up but person told me that I have arranged your motor and will be replaced in 2 days. Inspite of repeated reminders for almost 28 days, no person came to replace this. Then I requested the person Mr. Alam whom I am following up said that I am busy, pl come to maulijagran at my residence, I will replace. Then last week I gone there and called him but no response then after following up again I gone to his residence at maulijagran on 23rd of July 21 where he said this cannot be replaced due to mishandling. Dear sir this is not the service Eureka is giving us. When engineer came to my house he didnot told me like this. Request you to please solve the problem, I have 6-7 times used this equipment and there is no mishandling
Person to whom I am following up is Sh. Alam Phone No.[protected] and to him I regulary following up for almost one month

I took Eureka Fobes yearly contract to do maintenance, these persons do not know how to fit filters, I only told him with the help of youtube, last one and half month I was trying to call them but not getting a positive response.

sometimes they did not pick the phone and some people blocked my number.

I felt that this company/organization is not genuine.

I bought a AquaGuard on November 2019 till then I have to call for servicing for three times the product is not up to the mark and it has some defect
The light blinks pinkish

Complaint Against - Eureka Forbes Water Purification UAE

I have made a booking yesterday (November 13th 2019) with Eureka Forbes UAE for a 9 Stage RO Water Purifier (Same Company) and gave them an advance of 300 AED.

Total device cost was 2300 AED. It was a RO+UV+Alkaline Flagship model.

But Luckily last night I got this complaints blog where everyone has registered there complaints.

Now they are not agreeing to refund my advance as I cancelled the order today November 14th 2019 at early morning before even when they would have arranged the delivery.

Where the Sales guy ALI (+971551817623) committed that if you need you can cancel the order in next 2 days and they will refund the advance.

Please suggest how can raise a complaint against them as they have given me a proper bill.

Now they have a new office in Dubai as well in below address:
New Address - Address: Eureka Forbes, 204 Al Hadeer Building Al Rasheed Road, Hor Al Anz - Dubai, United Arab Emirates

Website - https://eurekaforbes.ae