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Dear, I received this message from Eureka
Dear Customer,
Your complaint number is WO-260724-[protected]. Our technician will visit within the next 24 working hours to attend to your service request. - Eureka Forbes
Clarification Required on Service and Contract Issues
We have received the message from your service centre, but we cannot accept it as we never requested your services.
We need clarifications on the following points and expect a prompt response:
1. We have a signed maintenance contract with your company and have already made payment. Are your personnel providing service during this period? If so, please provide justification.
2. What is the reason for renewing the contract and making additional payments?
3. Your service team frequently calls us to say they are en route for service but fails to show up, which wastes our time and resources.
Please address these concerns before dispatching any service personnel.
Claimed loss: 6000
Desired outcome: Justification
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Eureka Forbes seems to have mastered the art of sending out technicians for service requests you never made. It’s impressive how you’re staying on top of things despite their confusing communication. It’s almost like they’re playing a game of hide and seek with their services and contracts. Hopefully, they’ll clear up these issues and stop the unnecessary visits. It’s time for them to get their act together and respect your time and agreement. Here’s to finally getting some clarity and a little less mystery from their side.