Eureka Forbes
Reviews and Complaints

I have been a customer from Jan 2017 until.now. as per contract and AMC they are supposed to.come for servicing every 2 months, which they never do.unless u call. Also the water taste changes many times as well as the water stops.coming. they ask.for extra money for.repairong saying it's not.under warranty, however what is in the contract is not being adhered by them, so what about that? They are a salesman coming on cold.calls visits and selling the products. They are.not trustworthy as their.service.level is pathetic and machine doesn't seem to be genuine.

Fraud company, not real and no office to trace in Sharjah. Only mobile numbers and bunch of Pakistani guys only. lady calls from Sharjah and misbehaves if any complaint or wants to talk any senior. Every time makes a service contract, takes money and again ask money to change the filter. Lady who calls and boys comes keeps making cool. You are forced to drink dirty water or again pay money. If They come for service then just clean it and don't change the filters.

I want to bring up my worst ever consumer experience with EurekaForbes aquaguard here.

They are completely insensitive to your concerns. I have called customer care like 10 times and still I don't see any solution coming up.

Details:

Product Name: Aquaguard Superb
IR: [protected]

I have purchase this product 2 months back. Then I have requested for installation. One of the representatives visited for nothing. Then follow ups with customer care for installation was just fell into the deaf ears. I have called them more than a dozen times and have only received assurances which have not materialised so far. I have also wrote email to Anu Kotian regarding this but didn't receive any response.

I really regret my decision to buy product from EurekaForbes Aquaguard. I fear what happens to the existing customer when you make buying experience a nightmare to new customer.

Eureka India have "customer don't care" numbers because EF india ops simply doesn't cares. they just give you false assurances, fake escalations and fraudulant local service providers apart from highly irresponsible. All they care is how to trick you signing AMCs.
Had been getting these messages after repeated followups but no service at all.

Your service request number 2009775560 has been allocated to technician Mr. IMRAN SHEIKH [protected]) .It will be attended shortly.

very unprofessional, don't buy from this shady pseudo mnc company EF-india. They are just pretentious bunch of responders.

I made online purchase of Dr. Aquaguard Classic+ with Booster Pump on 7th Jan'2018 from Eureka Forbes Website.

Within one month the purifier started giving issues. It stopped intermittently within few seconds after switching it ON.

I call customer service to log my request. Technician visited and informed that installation guy had made mistake while installing which resulted in damage of sensor and corrosion of parts inside.

Since, it was Eureka Forbes representative mistake of improper installation, I requested to change the purifier on immediate basis over phone to customer care. I never got any assurance nor proper reply to resolve my problem.

Now again since 21st Mar'18 it started giving issues and I have buy to package drinking water for daily need.

I feel cheated and fool that I made decision to buy Dr. Aquaguard Classic+ with Booster Pump as service and customer handling of Eureka Forbes is pathetic and worst.

Please help me refunding my money spent on purchasing the purifier or at least replace it at the earliest.

We installed a unit of Forbes Intelligent Water Purification System [e-boiling+) in 2012.

Upon replacing the Filter Cartridges, one of the cartridge cap was supplied without the O-Ring and now there is water leakage upon fixing the cap which is causing water overflow in the unit and on the platform.

The Dealer does not stock the O-Rings and cannot arrange for the same.

I have tried many Hardware shops but none of them has it ... Also, tried using Teflon tape but, no use.

The unit is now non-functional.

The Dealer is suggesting changing the entire cartridge which is really not needed and is a major expense.

Would appreciate a solution from the company as they must ensure that proper spare parts / items are readily available either with the dealer or in the local market.

We have purchased two years AMC plan for our Magna RO + UV and spent more than nine thousand rupees. Now for more than one week machine is not working and after repeated calls and escalation no one is doing anything. This is disgusting and ridiculous that after spending so much money my parents are buying water from outside. Do not buy Eureka Forbes Product.

My PAN card has been dispatched by post on 03/05/2017.But till date i.e. 30/08/2017 I have not received my PAN Card.
Requesting the NSDL to re-despatch the PAN CArd and oblige.
My acknowledgement receipt no. issued by NSDL is
[protected] dated 12/05/1995.
My fathers name is Ravinder Kumar.
Reason is showing Consigniee not available .

Regards
Priyanka Rani
[protected]
[protected]

I have purchased any aquagard from eureka Forbes. Its the worst company I have ever seen. Firstly they didn't started ecs for 6 months then when they started deducting amount, I don't get any intimation for the same because of which one of mine installment got bounce. Then 1 person gaurav started calling who was very rude. He started torturing me. They didn't gave any single service till now. When I asked for service they sent a person who was trying to charge double. He asked for 450/- just for visiting. I have given enough amount to this ridiculous company. After paying so many installments still my installments are pending according to them. I am not going to pay singly penny to them. I don't want any call from them. If I will still getting call or if they will visit at my place I will take some strict action against this company.

We have purchase machine from Eureka Forbes in Sharjah.

Details are below : Head Office Sharjah

Tel: +[protected], +[protected], Fax: +[protected]

For Demo Call: [protected] / [protected]

For Service WhatsApp: [protected]

Office 14, Tiger Building, Al Mussalah,
P.O. Box: 49575, Sharjah UAE

There is Spanner which comes with machine which is customer property but they took it away and when ask for it, they first told it is not coming and when I told them that i ask their engineer and he told that it is for change of filter. now they refuse to give as warrant period is over and want us to take service warranty for AED 750.00 and refuse to give spanner so that we cannot change filter ourselves.

They are cheating the customer as this parts comes with machine purchase and without spanner you cannot change the filter so if you want to change the filter there is only option to take their service of AED 750 yearly.

I hope someone look into this and other old/new customer will also learn from this.

Best regards,
Roopesh

At the onset of summers, the dear filter stops working. This is the filter which has been serviced three months back and is under AMC. Complaint lodged on April 29 and we get a response after two days and told that some Karthik ([protected]) is supposed to come to service the filter. No one turns up that day. No one turns up the next day. When we call Karthik (multiple times) he tells us that he is coming. Now after seven days, he is not picking up the phone only. With small kids at home during summers, I also have to deal with apathy of a company. I call the contact center and talk to a rep called Bhargavi at 5.15 PM on May 5, who after listening to complain drops the call
I guess I need to find a better company with more relaible product and better customer service
This is the last time I have bought Eureka Forbes
Since I have paid for AMC, I will still demand service and will wait and take the next step accordingly

I write through this medium to highlight the plight, a common man subjected to erroneous service rendered by M/s Eureka Forbes Ltd. I would like to put it on record and imply; that a company of repute would conduct in a tardy manner and harass a gullible customer, victim to the falsification of promotions and advt of a dedicated and committed service. I would like you to take it through this forum and media to seek justice for the redressal of my service complaint Ref No. [protected] dt 05/04/2017.

I write to highlight that my water filter which is also covered under AMC has not been attended to despite my repeated call to the help line and service call centre. I have been assured for service against the committed TAT of 24 Hrs and have made no less than 20 calls but to no avail. Subsequently, I had also launched an additional complaint vide ref No. [protected] dt 08/04/2017 and have escalated the same though their website without result and have not received an acknowledgement lest a phone call to address my concern.

I would also like to highlight me plea and bring to your kind attention that complaint has still not been attended as I write this mail to you. I am also in possession of a recorded conversation made with the concurrence of the person/floor manager namely Ms. Monisha/Mr. Vincent; made to the service/call centre wherein he assured me to attend to my complaint. I have pleaded with him alternately to refund me the value of the AMC along with the value of the machine purchased which is redundant without service and compensate me the value of the 20 Ltr bottle of water that I have been procuring daily since 5th of April to meet my needs.

I look forward for your support and through this forum would like bring notice to the falsification of claims service made by Eureka Forbes and that the common gullible man does not fall victim to the false claims and suffer my plight and suffering.

My Water Purifier Enhance UV+ is not working properly since I purchased it.
The company does not bother to send its Technicians in time. More than four days have passed after lodging the complaint with their customer care division online.
Spare parts are not available in stock eg. Lens which regulates water purification.

I purchased this model 15 months back.

From the day 1 faced two problems as bellow-

1. The Floor-cum-carpet brush: while cleaning floor, the lever (which is set to 'Brush' face) automatically releases (unlocks) and moves from 'Brush' to 'Smooth' face.

2. The Cord Winder: The cord winder functions abnormal. When cord is pulled out, it rewinds automatically.

I need to put some effort to find out customer care contact details. I sent mail which was still neither replied nor acknowledged. I tried 'Chat' option from website several times which fetched further disappointment as it remains always 'closed'. Finally I could able to call their 'call center'.

After few days one representative visited inspected the machine and told me that he would bring a engineer. Again after a week he came back with a engineer who solved second problem i.e. cord winder and for brush they told it will be replaced and needs to be called from Company. Till today I have not received the brush. Further to add my disappointment the cord winder after few days of proper functioning again started giving the same problem.
I logged the complaint in Feb 14 and till today it is pending. Worst customer service I ever experienced. I purchased because of the 'Brand' but now I am regretting.

Well this comes as a last resort from a distressed customer who has been ignored and harassed by Eureka Forbes after sales service
despite paying highly for these services. I own a Sensa plus model(RO+UV)(Paid 20000Rs for the unit) that is just 2.5 Year old
and I reside in Bangalore (where the service should'nt be difficult as compared to other small cities). All these issues that I am
facing started about 1.5 year back as soon as I bought the AMC(Annual maintenance contract). The Purifier would sometimes overflow,
leak, not fill at all and sometimes make loud noises while filling. Everytime I had an issue(which was every 1-2 months)
I had to call the customer care service. Now the heights of this were reached about a couple of months back when there was a leakage
in the purifier and it was ruining the internal electricals. They came and fixed the leakage issue from one place and left. Now the purifier started
overflowing from the top and again I called the Service. This time the overflow stopped but the auto triggering stopped happening.
I raised a complaint as usual and was told that a senior technician will be sent. After a confirmation from
one Mr. Laxminarayan (Service area manager reachable on [protected]) I took a day off from work just to get the service done.
On the day for service I called the Service manager again at 11 am in the morning and was told that the tecnician will be coming soon.
I call back again at 2pm and got the same answer. Now I called at 4 pm and then was told I'll get a call back in 5 min. I waited and
called again in 30 min and no body picks up the phone. I called about 4 times again and no answer. Finally I decided to call from
my landline and immediately Mr Laxminarayan picks the call. Then I am told(and this is at end of the day) that the technician is
visiting his hometown!
On top of all this while signing the AMC card I noticed that for two services that were mentioned on the Job card my signatures forged
and these services were actually never conducted!

After paying over Rs 5000 a year for AMC and despite staying in Bangalore if this is the kind of service a customer receives then I cant imagine the trouble
people from tier 2 cities will be facing! I do not intend to renew the AMC and I pledge not to use your products any longer. I hope to
spread this message to as many consumers as possible and hope that I can get some 2000 Rs to 3000Rs for this Sensa model in exchange for
other purifier from a better brand who knows meaning of customer service.
Further on the issue of forging signatures and sub standard service I will be looking to see how to take this legally.

Last complaint number: [protected]
Customer Code: [protected]
AMC Contract reciept Number: [protected]

I bought EurekaForbes Enhance RO-UV in 2013 December for 16, 800INR. Today the service person visited for AMC payment and to my surprise it is 4600INR for 1 year which is total rip off.
While purchasing sales people never mentioned this high AMC, I was told a nominal amount will be charged. Even for a washing machine the AMC is around 2000INR.
Appreciate if any one can tell on how to tackle these kind of issues.

I bought an Acquaguard water purifier from your Franchisee M/s Acqua Royal Ag., Ashok Nagar, Chennai on 15.6.2014. The payment of Rs.14000 was made through credit card. I was assured that the original bill would be sent within a month. Till date I have not received it. I have been contacting the personnel at your Franchisee, but none of them appear to give the original bill till now. The bill is required for me for reimbursement purpose from my Office. I hope you would direct the Franchisee to forward the bill. After all a Consumer is entitled to get the bill for every purchase. The image of a reputed company like yours is getting tarnished due to lackadaisical attitude in servicing the customers by Franchisee. Till the product was sold out to me, the Franchisee was very quick in delivering the service, but after the product is sold out, the customer is forgotten. Please talk to the Franchisee and arrange to forward the original to me. My contact No.[protected].

I requested a demo for Aquaguard Water purifier on 28th July 2014 through the Aquaguard website. Within 10 min of the request I got a call from their so called Sales specialist Mr. Vishal. He came to our house at 8:00 pm. He tested the water for pressure and TDS and suggested that we go for Aquaguard Enhance UV+ Water purifier.
We paid the amount by cheque after Mr. Vishal's assurance that the purifier will be delivered by the 30th. When the purifier failed to show up even on the 1st August 2014, I called Mr Vishal who at first didn't even remember who I was but on reminding confirmed that the machine would be delivered on the same day. Finally the machine was delivered that evening with a Technician Mr Mahesh supposed to install the same on the 2nd.
When Mr Mahesh came to our house, he said that the water pressure from our pipe was too low and the machine would not work properly. He said that he would still install the machine and to leave it on for some time. According to him the water would start filling in about half an hour. That is when the light would come on in the machine.
When even after one and a half hour when nothing happened, I called up Mr Vishal who as usual didn't remember me initially then said that he would log a service request and that a technician would come on Sunday (3rd August) to fix the same.
Needless to say that the technician did not show up. When even on Tuesday morning (5th August) no one turned up, I called up Mr Vishal who made some stupid excuses and gave me their customer care number. My wife called up the same and their representative said that they would send a representative within 24 hours. When no one turned up even by Wednesday afternoon (6th August), my wife called up the call center again. She had to repeat the entire story again only to get a rude reply from the call center representative that if there is a technician in the area, he would come to our house. When I called up Mr. Vishal about the same he again seemed to have a memory loss about who I was but then said that he had spoken to his boss who said that we now need to install a pump for the machine.
I am totally at a loss as to what should be done next. I feel completely duped. Had Mr. Vishal been upfront about the low water pressure, I would have agreed to the same. Does all the company care about sales?
I would like to warn any potential customers about their behaviour. If you want to buy, pay the money only after full installation.

Hi,
Since when I transferred to Mumbai facing lot of problem with Eureka Forbes service and this time its height making customer feels like they have done some mistake getting transferred to Mumbai.
Pathetic Customer Service and most important Rude Branch Manager.
On, 12th Apr, 2014 I gave a request to customer care for changing my filter as I am in a contract service for 2 years. Service request number [protected]. Contract Receipt: [protected]. Contract period: 27th May, 2103 to 26th May, 2015. A service engineer came (Naveen Kumar) and he said we can’t change the filter and it can be changed only after one year. I asked why and he does not have any reply. After asking lot many times he said call the Branch manager, as I can’t do ant thing. So, I called by SK Enterprises the Brach of Eureka Forbs in Airoli, Navi Mumbai (022-[protected]). I tell you he is such a rude manager and he does not how to speak to the customer. His name is Shrikant Gauda, phone no [protected]. He said this is my policy and we can’t change the filter before 1 year. I said as per the contract it written that I can do the replacement per year and it can be any time as it was not mentioned anywhere in the contract that the changes can’t be done within one year. So, he got adamant and said we work as out policy and not as per Eureka policy and you have to go as per that only. I started shouting and keep asking why this can’t be changed as nowhere in the contract it mentioned. You justify the reason I will accept it but he does not have any answer apart from this is my policy and he disconnected the phone.
Then I called up customer care to launch a complain about his behavior and I spoke to Sampada from the verification department. In first instance the call got disconnected and I was waiting for her to call me back for half an hour but she never called back. So, I called up again and asked for her. She promised and confirmed me that I will get a call from a senior within 15 minutes but I did not got a call till now.
I am shocked to see the service of Eureka is going down now a days and dipping its name in the market because of this kind of useless branch manager and verification department.
Pathetic service and Staff who does not how to talk to customer.
Thanks & Regards,
Priyanko Sinha
[protected]