Menu
For Business Write a review File a complaint
Anglian Windows / Anglian Home Improvements Customer Service Phone, Email, Contacts

Anglian Windows / Anglian Home Improvements
Reviews and Complaints

www.anglianhome.co.uk

Learn how the rating is calculated

2.3 9 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Anglian Windows / Anglian Home Improvements Complaints 9

ComplaintsBoard
V
12:59 pm EDT

Anglian Windows / Anglian Home Improvements front door

contract number [protected] had a door fitted thursday it is now friday afternoonand a few hours of winter sun and we can not close the door, can not get on with lever locking would prefer yale type lock if possible, i whent to the shop this morning closed the door did not lock it when i came back i was locked out is this the norm, otherwise lofe the door

Desired outcome: to make good

Read full review of Anglian Windows / Anglian Home Improvements
Hide full review
ComplaintsBoard
R
4:38 pm EDT

Anglian Windows / Anglian Home Improvements Spare parts

I need two tiny screws for an Anglian Bifold door that was removed. I contacted them but was refused helpmas ai was not the original gina's I where of the door even though the client whose door was removed is. I was advised to find outside suppliers but t have got nowhere with this. The doors should still be under warranty but Anglian are not helping.

Read full review of Anglian Windows / Anglian Home Improvements
Hide full review
ComplaintsBoard
J
3:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Anglian Windows / Anglian Home Improvements door

Anglian Contract number [protected] fitting date Aug 15th.
Wrong threshold fitted to door ordered Anthracite grey white one fitted.
Also had further problem, questioned illustration document as I wanted to pay cash.
Anglian had chosen 60mth payment plan without my consent. Had person visit next day and stated would reorder a new door frame and threshold. This would be refitted in 2 weeks. Chased up after 2 weeks as no date given for refit. Informed replacement frame had been rejected and new one ordered. Chased again after further 2weeks and told should be next week. Chased again but used the Customer Care number [protected]. Customer Care manager at Nottingham could find no trace of order.Order placed and we now have refit date of 3rd October.
Only know the finance man as Des the person that checked and stated would reorder was Russell Best. These were obviously in collusion with one another and junior office staff. We were lied to and misled.
This is not the way to run a nationally recognised company!.
Would never use again and would not recommend.
If only you could charge for the upset and anxiety, the time spent phoning, time spent on emails but really I wish I had gone elsewhere.

Read full review of Anglian Windows / Anglian Home Improvements
Hide full review

Is Anglian Windows / Anglian Home Improvements Legit?

Anglian Windows / Anglian Home Improvements earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Anglian Windows / Anglian Home Improvements to be a trustworthy company. Although there's a 33% resolution rate for customer complaints, which deserves attention, Anglian Windows / Anglian Home Improvements is known for their high standards and safety. If you're thinking about dealing with Anglian Windows / Anglian Home Improvements, it's wise to check how they handle complaints.

We found clear and detailed contact information for Anglian Windows / Anglian Home Improvements. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Anglianhome.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Anglianhome.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Anglian Windows / Anglian Home Improvements as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Anglian Windows / Anglian Home Improvements have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

The Anglian Windows / Anglian Home Improvements website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up Anglian Windows / Anglian Home Improvements and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Anglian Windows / Anglian Home Improvements's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
ComplaintsBoard
E
2:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Anglian Windows / Anglian Home Improvements UPVC Windows

A window lock broke, so wanted to purchase a new one and fit it. However was by Angliand Customer service that they did not have a price list for the lock nor did they have a technical department to tell me how to remove the lock. They did offer an engineer visit at £107 to identify problem and then a follow up visit at extra cost to fit the lock, but the could not put me in contact with an engineer as apparantly all their numbers are private.

So a broken window lock will end up costing as much as a new window!

What pathetic and frustrating customer service - in fact it hardly seems possible that they could have such little interest in supporting customers

Read full review of Anglian Windows / Anglian Home Improvements
Hide full review
ComplaintsBoard
Z
7:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Anglian Windows / Anglian Home Improvements poor windows

Had to call in surveyor after being shocked by the state of my new windows.
Surveyors report says worst instalation hes seen 3 windows wrong size with inch haps of foam filler.
other 2 stuck out the house and damp course.
all need to be removed as causing damage to house.
when phoning up and complaining and refusing to let the fitters back in to cover the mess with 3 inch trim got threatened with £400 charge and no form of apology or sympathy for the mess.
now being taken to court for refusing to pay for windows not fit for purpose and have been stuck with the mess and damage for 7 months waiting for them to do so!
avoid at all cost

Read full review of Anglian Windows / Anglian Home Improvements
View 0 more photos
Hide full review
ComplaintsBoard
R
12:00 pm EST

Anglian Windows / Anglian Home Improvements Took money and ran away!

This Anglian Windows Limited took money and ran away, did not finish their work and duty. They closed the office and lost contact, the front door only has their landlord's 3 days’ notice for warning their rents delayed. They use fake license to do the fraud!

Read full review of Anglian Windows / Anglian Home Improvements
Hide full review
ComplaintsBoard
C
6:17 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Anglian Windows / Anglian Home Improvements has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

hi i bought a second hand french door with a damaged hinge i contacted anglian customer services to order a new part anglian windows would not deal with me as they said they could not idetify me as the customer, and would only sell a replacement part to the original client so anyone out there who buys a new house ???/ and wants a perlacement part for an...

Read full review of Anglian Windows / Anglian Home Improvements and 5 comments
ComplaintsBoard
C
3:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Anglian Windows / Anglian Home Improvements Fraudulent activity

I Purchased two windows and one door from Anglian Windows, when the windows were installed I found they are not the same type as their sales man shown to me. I asked the window fitter and was told that they have two product range and the one they made and and installed for me is the cheaper one and has to be required specifically by the customer. After carefully checked my contract it seem that indeed this is what the contract said in a small print way. But the sales man never explain to me or show me this type of product. I feel so gutted and cheated by them. They use such a disgracefull way to cheat people like me. They show you one thing and sell you a completly differnt thing in inferior quality without letting you aware of. As I only paid them the 10% deposit and not willing to pay the remainning balance before they can put it right for me, they threaten to take me to court. What should I do? I am sure if I pay them the balance they will take the money and forget all about it. Even I haven't paid them they are not willing to deal my problem and insited that I signed the contract. I don't want them to get away with what they did but am afraid the process and cost of the legal action. Any way, to have a peace of mind Avoid this company at all cost. I would never recomand Anglian even to my worst enemies.

Read full review of Anglian Windows / Anglian Home Improvements and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
secret1
GB
Oct 30, 2009 9:24 am EDT

wow that is awful. i would take them to court and make this the front page headline.

ComplaintsBoard
S
4:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Anglian Windows / Anglian Home Improvements Never ever

I wish I had NEVER EVER heard of Anglian Windows. I ordered windows from them because I thought they had a good product - I didn’t consider the bullying and coercive tactics of their salesmen and managers. I was duped into taking out finance that I neither needed nor wanted, and now they refuse to do anything about a problem with a bow window - saying the problem had been there before, which it hadn’t. I still cannot believe all the worry and hassle I’ve had to endure just because I wanted three new windows & a new door. I know that the fitters might get "peanuts" (perhaps that's why some of them are cowboys) but that’s not the fault of the customer. Anglian prices are high, the discounts they offer bring the price down to what is reasonable. Too many Chiefs & Salesmen and not enough Indians is the problem at Anglian, along with a total disrespect of customer integrity. You answer back and they’ll try and bully you into submission one way or another. I've just been forced to demand that the Nottingham Anglian installation Manager leave my house as I felt unable to stand up to his bullying. I’m now off to see my solicitor.

Read full review of Anglian Windows / Anglian Home Improvements and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
crisp 47
Hatfield, GB
Jul 01, 2023 10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I asked for a repair a week or so ago.

we have a split on the shelf in the conservatory ; the plastic or cover needs to be

refitted and looks terrible. the good must have been defective as there is no

visible reason for the split to have occurred.

J Crisp.

47 HAWKSHEAD LANE AL9 7TD

[protected]

L
L
lady x
GB
Mar 26, 2010 5:32 pm EDT

Can you tell me how i can get my mony back from Anglian for two bay windows fitted in Aug 2009? They are rubbish. Sub-standard. Just want money back. But they are having non of it and are refusuing point blank to refund the £4'000 they cost us. HELP.

Anglian Windows / Anglian Home Improvements Reviews 0

Looks like Anglian Windows / Anglian Home Improvements has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Anglian Windows / Anglian Home Improvements, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Anglian Windows / Anglian Home Improvements complaint handling

Anglian Windows / Anglian Home Improvements reviews first appeared on Complaints Board on May 4, 2009. The latest review front door was posted on Apr 2, 2021. The latest complaint spare parts was resolved on Feb 02, 2012. Anglian Windows / Anglian Home Improvements has an average consumer rating of 2 stars from 9 reviews. Anglian Windows / Anglian Home Improvements has resolved 3 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.9
34294 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Anglian Windows / Anglian Home Improvements Contacts

  2. Anglian Windows / Anglian Home Improvements phone numbers
    +44 808 278 7467
    +44 808 278 7467
    Click up if you have successfully reached Anglian Windows / Anglian Home Improvements by calling +44 808 278 7467 phone number 1 1 users reported that they have successfully reached Anglian Windows / Anglian Home Improvements by calling +44 808 278 7467 phone number Click down if you have unsuccessfully reached Anglian Windows / Anglian Home Improvements by calling +44 808 278 7467 phone number 0 0 users reported that they have UNsuccessfully reached Anglian Windows / Anglian Home Improvements by calling +44 808 278 7467 phone number
    +44 800 988 9398
    +44 800 988 9398
    Click up if you have successfully reached Anglian Windows / Anglian Home Improvements by calling +44 800 988 9398 phone number 1 1 users reported that they have successfully reached Anglian Windows / Anglian Home Improvements by calling +44 800 988 9398 phone number Click down if you have unsuccessfully reached Anglian Windows / Anglian Home Improvements by calling +44 800 988 9398 phone number 0 0 users reported that they have UNsuccessfully reached Anglian Windows / Anglian Home Improvements by calling +44 800 988 9398 phone number
  3. Anglian Windows / Anglian Home Improvements emails
  4. Anglian Windows / Anglian Home Improvements address
    Liberator Rd, Norwich, England, East Anglia, NR66EU, United Kingdom
  5. Anglian Windows / Anglian Home Improvements social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 18, 2024
Anglian Windows / Anglian Home Improvements Category
Anglian Windows / Anglian Home Improvements is ranked 14 among 213 companies in the Window and Door Installation category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.