Exclusive Furniture’s earns a 1.7-star rating from 23 reviews, showing that the majority of customers are dissatisfied with purchases.
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don't take care of business prices too high
I purchased a house full of furniture from these people and paid them upfront. When it was delivered, they put pieces together incorrectly and they collapsed, but to top it off, they damaged my wall and carpet. Then, to really add insult to injury, one of them stole my daughter's laptop when we weren't looking.
I contacted the store, even went up there. One of the owners asked me why I didn't try to stop them. I explained I had just got out of the hospital from surgery and I had a child in the house. These two guys were hugh compared to me and I'm just going to stop them? The owner was very uncooperative, wouldn't listen and wouldn't repair the damage.
Then, that "Where low prices live" is crap. I bought a set of tables that were over 100% more expensive than they were at Ashley Furniture.
Buyers beware! I wouldn't buy from them because you don't know what people are coming into your house, owner does not correct the problem. They do not put your furniture together correctly, steal from you and the prices are more expensive than other stores. Best to leave these people alone unless you want to pay them thousands of dollars for a crappy job and while they are damaging and stealing your property.
terrible service
This happened almost two years ago, but I felt I needed to write about it because I pass this store everyday and it pisses me off every time I think about it. My wife and I visited Exclusive Furniture to buy a bunk bed for our daughter. After purchasing the bed it was delivered with NO hardware to assemble the bed. I understand that was not Exclusive Furniture's fault. However, we could not get anyone to return our call.
After two weeks, my wife got a hold of SAM who promised he would make things right. After waiting another two weeks after constant phone calls, I actually had to track down the owner of the company and I called the guy at his home. Needless to say, he was not thrilled about the call. This got SAM to call me back and he sent the delivery people out with the hardware. Problem solved? Wrong. They didn't have enough pieces to fully assemble the bed. Now the problem was a half assembled bed that posed a danger to our children. Sam promised to 'make things right' but after another two weeks, he stopped taking our calls. You see, the receptionist became quite familiar with me and my wife and SAM all of the sudden was 'not in'.
At that point, I was done. I told the receptionist to get him on the phone or I was coming down there personally and they would not like it. Sam pretended that he was unaware of the problem. My wife grabbed the phone and insisted that he come pick up the bed and give us a full refund. He refused but after she told him that we were both attorneys (which is true) and that it would give us great pleasure to sue his company, he finally agreed and the bed was picked up.
I will emphasize that my problem was not that the hardware was initially missing. The problem with this company is that they will not go the extra mile to make you happy. They will hide and refuse to talk to you if they have already gotten your money. I would definitely beware of this company. I can guarantee you I will never shop there again and I have already made sure that none of my family shops there either.
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally agree with every one, customer service is very poor then you have to young . Girls that work in the front which they never have clue of whats going on all they good for is playing with the phones giving me run around with my furniture and we spending good money but I can't get my furniture delivered on time! They need new management and start all over with the employee O_o
I bought furniture for my bed room from exclusive furniture, but i am very disagree with this place. I would recommend every body not to buy any thing from this place. They don, t have stuff in stock and take too long to get it. First they promise me they will give me free delivery but after I paid down $1500 down for the bed set only they want to charge me money for delivery. Then i told them i don, t want to buy the furniture give me my money back, they won, t refund my money. And furniture quality was real poor. its all from china. I agree, this is the WORST service I have ever dealt with in my life. These "managers" and owners have no business in the customer service industry. 100% DISSATISFIED. I come in contact with 100's of people a day, and will make sure NO ONE ever shops at this sorry excuse for a business.
Yeah me too. Really feed up with EF. Lost me as a lifetime customer also. Bought a mattress and.box springs. Box springs infested with bed bugs. No other possible explanation. Only asked them to repace the box springs, pay my medical bills and cost of bug spray that i have already spent in hopes of eliminating the problem. I do expect more now. Still fighting the bugs. More bites on me daily.
I agree, this is the WORST service I have ever dealt with in my life. These "managers" and owners have no business in the customer service industry. 100% DISSATISFIED. I come in contact with 100's of people a day, and will make sure NO ONE ever shops at this sorry excuse for a business.
fraud and cheating
I had purchased over $8, 000 of furniture from these people. The delivery guys (2) showed up in a big truck to deliver my furniture. I lived in a house with my daughter and grandbaby and I was disabled at the time. When we were not looking, a laptop valued at $1, 700 was stolen. My daughter noticed her laptop had been taken, so we called the store where we...
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Exclusive Furniture phone numbers+1 (713) 773-0606+1 (713) 773-0606Click up if you have successfully reached Exclusive Furniture by calling +1 (713) 773-0606 phone number 0 0 users reported that they have successfully reached Exclusive Furniture by calling +1 (713) 773-0606 phone number Click down if you have unsuccessfully reached Exclusive Furniture by calling +1 (713) 773-0606 phone number 0 0 users reported that they have UNsuccessfully reached Exclusive Furniture by calling +1 (713) 773-0606 phone number+1 (713) 244-5000+1 (713) 244-5000Click up if you have successfully reached Exclusive Furniture by calling +1 (713) 244-5000 phone number 0 0 users reported that they have successfully reached Exclusive Furniture by calling +1 (713) 244-5000 phone number Click down if you have unsuccessfully reached Exclusive Furniture by calling +1 (713) 244-5000 phone number 0 0 users reported that they have UNsuccessfully reached Exclusive Furniture by calling +1 (713) 244-5000 phone numberKaty+1 (713) 777-0606+1 (713) 777-0606Click up if you have successfully reached Exclusive Furniture by calling +1 (713) 777-0606 phone number 0 0 users reported that they have successfully reached Exclusive Furniture by calling +1 (713) 777-0606 phone number Click down if you have unsuccessfully reached Exclusive Furniture by calling +1 (713) 777-0606 phone number 0 0 users reported that they have UNsuccessfully reached Exclusive Furniture by calling +1 (713) 777-0606 phone numberSouthwest Houston+1 (713) 983-0606+1 (713) 983-0606Click up if you have successfully reached Exclusive Furniture by calling +1 (713) 983-0606 phone number 0 0 users reported that they have successfully reached Exclusive Furniture by calling +1 (713) 983-0606 phone number Click down if you have unsuccessfully reached Exclusive Furniture by calling +1 (713) 983-0606 phone number 0 0 users reported that they have UNsuccessfully reached Exclusive Furniture by calling +1 (713) 983-0606 phone numberNorthwest Houston+1 (832) 386-0606+1 (832) 386-0606Click up if you have successfully reached Exclusive Furniture by calling +1 (832) 386-0606 phone number 0 0 users reported that they have successfully reached Exclusive Furniture by calling +1 (832) 386-0606 phone number Click down if you have unsuccessfully reached Exclusive Furniture by calling +1 (832) 386-0606 phone number 0 0 users reported that they have UNsuccessfully reached Exclusive Furniture by calling +1 (832) 386-0606 phone numberSoutheast Houston+1 (832) 955-1499+1 (832) 955-1499Click up if you have successfully reached Exclusive Furniture by calling +1 (832) 955-1499 phone number 0 0 users reported that they have successfully reached Exclusive Furniture by calling +1 (832) 955-1499 phone number Click down if you have unsuccessfully reached Exclusive Furniture by calling +1 (832) 955-1499 phone number 0 0 users reported that they have UNsuccessfully reached Exclusive Furniture by calling +1 (832) 955-1499 phone numberWest Oaks+1 (832) 777-1159+1 (832) 777-1159Click up if you have successfully reached Exclusive Furniture by calling +1 (832) 777-1159 phone number 0 0 users reported that they have successfully reached Exclusive Furniture by calling +1 (832) 777-1159 phone number Click down if you have unsuccessfully reached Exclusive Furniture by calling +1 (832) 777-1159 phone number 0 0 users reported that they have UNsuccessfully reached Exclusive Furniture by calling +1 (832) 777-1159 phone numberHumble
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Exclusive Furniture emailscs@exclusivefurniture.com100%Confidence score: 100%Support
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Exclusive Furniture address11011 Westbrae Pkwy, Houston, Texas, 77031, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Your case is still within the limit of statue of limitation. Please write to TDanh@hotmail.com I am having issues with them, too and I am about to file a law suit against them. Team up and we can get justice, thanks.
Exclusive Furniture totally sucks! The interest is so high you pay almost triple what you intend and the quality is SOOOO POOR! With service to match!
My family bought a bedroom set and dining room table set. The chairs of the table set literally began breaking the day after it was delivered. Which by the way the delivery guys were no help. My husband did most of the work! Some service. The table is all wobbly and chipped and a month in all the chairs were broken. I called and they gave me the runaround for so long that now they say I am outside my "year" warranty. Such BS! They kept scheduling someone to come repair the chairs, "Good luck I told them because they are pieces at this point!" But nobody ever came. And of course they have no record of all my follow up phone calls. Now they say I can take them to the store and they can "try" to repair them or I can buy new ones. Yeah right, first of all I should not have to haul this pile of wood (I have no truck!) back to these people only to look like an idiot standing there with them. But then again maybe I should to show everyone at the store that day who may want to buy from them NOT TO! And second what are the chances of them forcing me to buy more crap from them. Come on! Each Manager who said they would help me never did. I got the run around from them all.
As far as my bedroom set the dresser drawers are shotty and the mattress is very uncomfortable.
Worst furniture place ever! I feel like such a fool for paying all this money for total crap!
DO NOT BUY FROM THESE PEOPLE!