Expedia
Reviews and Complaints

in a recent trip to Mexico with my entire family (8 people) booked through Expedia, one of the segments—Guadalajara to Mexico City— the airline ( VIVA AEROBUS) made changes to the flight (flight 1063 on March 21-2022) and we were never communicated. We tried to check in in advance at the counter but we were not allowed. When we were finally allowed to check in for the flight we were told that flight had already taken off! The airline did Nothing to accommodate us at a later flight unless we paid new plane tickets which were for over 3,500$$$! I paid for the original flights around $370.00 for a total of 8 tickets. we were outraged by the lack of responsibility this airline showed to us. We were not helped and/or given ANY OPTIONS. We ended up paying $3,152.00 to another airline for this trip segment. Now, neither Expedia nor Viva Aerobus want to assume responsibility and compensate fir this unexpected and outrageous expense! HELP PLEASE!

Hello,

We are “Castle Beach aparthotel” in Miami Beach,

we signed up and started working with Expedia about 4-5 months ago.

We took on hundreds of reservations, both “Hotel Collect” and channel collect reservations,

We collected the hotel collect reservations payments. But the vast majority of reservations were Channel Collect. We did not get paid for any of them. In excess of 100 thousand dollars, this put our property in major hardships and resort to trying to get very high interest loans, which we would not have needed if we were paid as corresponded to us Timely, snd do far not been paid at All and never from expedia.

This really makes it difficult for us to keep the advertising with Expedia open. As we keep digging ourselves a deeper hole, we called over 40 times from assistant, manager, snd myself the owner many many times. Cases are opened with the support phone numbers and we get promised someone will get back to us in 24-36 hours and nobody ever did.

This beyond frustration, puts a business we put our life into building at major risk.

We’re desperately in need of our payouts of the complete amount Expedia owes us until today.

I cancelled my booking 3hours after I booked a ticket to Paris, and I click the cancel button on Expedia website and it's not working. Then I called expedia to help me cancel the flight, and after checking they told me they do not have access and suggested me to call French bee directly. However, I tried to call French bee yesterday and today, only found that the contact center is closed. And today, the French bee told me that I have booked the tickets on a third party website, they can not help me cancel it. I was wondering then how to cancel the ticket?

Good morning,

I was due to return to Madison, WI from Belize City on March 26th. I had booked round trip flights through Expedia. I went to check on my flights the day before I was set to depart to find that my reservation no longer existed. I contacted Expedia, and they notified me my flights were cancelled. This was never ever communicated to me by Expedia or the airline. I always book trips with Expedia which can be verified by my extensive travel history with Expedia. I have never not been communicated by Expedia until now. I was absolutely terrified of being trapped in a different country. The agent I spoke to seemed oblivious as to how to help so I had to contact the airline on my own. The airline ended up getting me on flights, however, I was forced to stay over night in Dallas so got home a day later. I am seeking some sort of compensation or travel voucher for what I sent through. The lack of communication almost left me stranded in a foreign country. I also had to spend $174 on a hotel in Dallas until I got get home on my final flight. I am very disappointed in Expedia for this whether fault of the airline or not. I have trusted Expedia for many years with my travel plans, and have more trips upcoming but now am frightened to trust Expedia with communicating properly.

We purchased the vacation to Hawaii in 2020 via Expedia. As pandemic started and our IL governor ordered "Stay At Home" we canceled our flight with AA and United and hotel stay. Now, we have almost $2500 with AA and $2500 with United. Now, both credits disappeared from Expedia website. AA conveniently sends us to resolve the issue with Expedia. Expedia conveniently sends us to AA.

When I was in Canada with a friend, we decided to rent a car for our trip to Niagara Falls. We leased the car through the Expedia website, using economy car rentals, and planned to use it from March 20, 2022, to March 21, 2022. The pick-up time at Mississauga Canada was 10.30 a.m. on March 20th (YYZ airpot). We followed the pick-up instructions and called the number provided to let them know we were at the airport so they could send a complimentary shuttle and drop us off at the automobile rental location. When we called the number, however, they would either hang up or inform us that they would bring us a free shuttle in terminal 3 in 25-30 minutes and that we should stand on number 15. We waited for more than an hour, contacting them every minute to inquire as to why the airport shuttle had not yet arrived. They had already charged my credit card for a car that I did not use. We attempted to contact them again, but they responded and hung up after 0.001 seconds. I was tired of freezing and waiting in the cold with my friend, so we gave up and returned to the hotel. I tried contacting Expedia customer care to refund me my money back, but they were no help either. Confirmation for the car pick is #PEXPA106CD47 and the iternary is [protected].

March 22, 2022 between 7:00 PM EDT and 11:00 PM EDT

Contacted Expedia and arranged for a call back. The call back came but was again put on hold for at least 6 times with no help or disconnect. I wanted to cancel and rebook a flight so I can use my American Airlines credit that expires March 31, 2022. They told me it could be done. I tried to book using the credit on my Expedia phone app and on my computer. Messages popped up and said there is a problem on their end and to try again. Tried at least 6 times. I booked the flight with my credit card so I could get a seat on the flights. Expedia told me they would cancel and rebook for me so I could use the $534.91 credit from American Airlines. After more than 4-hours, they never got back to me and it was never done. Do they even care? If I lose the credit, I will expect them to issue me another credit at their expense. I do not believe I have ever experienced this bad of customer service in my 65-years on this planet.

Regarding my Expedia itinerary [protected] (aircanada confirmation 2G4F32) trying only to book my newborn infant on our return flights YVR-JED on 24 Mar 2022. After spending almost EIGHT hours on 19 Mar 2022 between FIVE online customer service agents (Raneem, Bassant, Farah, Haitham) and by phone talking to different agents and a supervisor (Sidi, called me from no. [protected]) and all contradictory suggestions with one claiming Expedia has to coordinate by itself to aircanada to issue my infant the ticket and another claiming (by supervisor Sidi) that it’s me who should contact aircanada to do so after she filled a note under (SSR/OSI) indicating such it turned out all that was total wasteful false claims as FOUR aircanada agents on phone including TWO supervisors have indicated IT IS EXPEDIA’s RESPONSIBILITY to issue the ticket on my behalf being my travel agent and they CANNOT issue the ticket by me calling them by myself! Those Expedia so-called ‘customer service’ agents were extremely ignorant of the matter in hand and misdirecting client to wrong frustrating way of such simple request out of feud between airline and travel agent that me as client has NOTHING to do with except being victim of time-waste and frustrations! Those agents and supervisor shall be held accountable by Expedia for their bad judgement and inappropriate handling of this matter and I demand IMMEDIATE ASSISTANCE in issuing my infant a ticket BY EXPEDIA to resolve this matter ITSELF with aircanada as aircanada has confirmed they will NOT issue the ticket directly to myself contacting them! How could client bring back their newborn baby borne during trip booked on Expedia if Expedia can’t and won’t make that booking for them? And how can a client even book a newborn one way inbound ticket BEFORE birth even took place claiming that if not booked during initial full trip booking it can’t be booked after because the trip has been already “partially used”! I mean how more ignorant and inconsiderate those agents can get in such matter unable to resolve it even after EIGHT HOURS FIVE PEOPLE FIVE CALLS! PLEASE book my infant ticket and call me ASAP as my trip is coming very soon on 24 Mar 2021.

Expedia should do something about dishonest 'affiliates' like the Reservation Desk: See Below:

My cancellation itinerary number is: [protected] (see YOUR EMAIL below).

You people, (i.e. the so called 'Reservation Desk'), tricked me badly by lying to me pretending you were the actual resort. I am not happy about that and if I don't see my money in the next 48 hours I will go to every possible length to discredit your sleazy operations.

1st, you said you were the resort and that I was speaking directly to the resort (1st lie);

2nd, you said I had to book a room to reserve a boat slip (2nd lie);

3rd, you booked the room for February 24th when I clearly said, several times, that I would arrived JULY 24th. (3rd misrepresentation).

4th, you even misrepresented me in the bogus reservation! (see attached)

I have been in touch with the Island West Resort directly and they are extremely annoyed at you as well.

You need to refund my money ASAP! Do it now!

It will be all over the Internet as a scam operation by 'Expedia', 'Reservation Desk' and 'HRS.com'. You are all Reservation Desk is going to hear from the authorities.

GET IT DONE!

-----------------------------

You owe me a refund.

I have been totally run around and misled by your “reservation desk”. See the full documentation below and in attachments.

Bottom line is: I WANT MY MONEY BACK! I trust this is clear?

Dear sirs,

I booked a flight From Cape Town to Cairo return on business class.

EXPEDIA Booking reference [protected]

my name is ; Efstratios Malamoglou

Age 74

Expedia booked my flights Cape Town to Johannesburg with CemAir and Johannesburg to Cairo on Egypt air, business class.

That leg of the trip went well without any problems.

My return trip was on the 25th of Match,

Cairo to Johannesburg Egypt air and Johannesburg to Cape Town Comair (British Airways.

On the 14th of March I received an email from Comair advising me that their airline was grounded, an I needed to make other arrangements.

I presumed that since the booking was. made by Expedia, they would also gave informed me about the Conair flight cancelation, they did not, in fact Comair grounded all their flights on the 12th of March, so Expedia should have been aware.

Once I got the notification frim Comair, I contacted Expedia via their virtual agent and explained the situation and asked them to find me another connecting flight. They said they would, asked me for my tel no, and they would call. me back.

They never called back.

I Called again the morning of the 14th, dealt with a virtual Gent, that put me through to an Agent, who in turn put me through to another department. I had to repeat the same story.

They promised to call me back but no call back.

Whilst I was waiting for my Cairo to Cape Town flight, I again contacted Expedia and spoke to an event who promised to call me back. I had to board my flight to Johannesburg 1 1/2 hours later. No call!

I Arrived at Johannesburg airport at 7:00am and went to see if Comair was operating, but their offices and counters were closed.

I then went to all the other airline counters to buy a ticket Cape Town, however they were all fully booked.

Had Expedia started the process when Comair stoked operations, there would gave been ample time to book another flight!

Eventually I managed to find a flight with AirLink to Cape Town for early Morning of the 17th, at a great cost if ZAR 4750 One way, normal cos is ZAR 1200.

I had to also book into an airport hotel for the night as I love in Cale Town and dint have any relatives to spend the night with in Johannesburg.

Once at the hotel, I contacted Expedia, and spoke to three different people, aking them.what happened to their promised call backs and finding me a connecting flight.

they told me they were sorry, and that they would just refund me the airfare from Comair, and I would have to. make. my own arrangements,.

I then explained that I had managed to find a flight

and asked them to refund me the difference between the cancelled Comair fare to cape Town and the fare I had to pay, as well as one nights accomodation,

I reminded that that they. made the complete booking and was their responsibility to advise me and find me another flight

They said that they would discuss it with management and send me an email, which. I duly received stating that they would only refund me the comair airfare,

THEY ARE THE WORST TRAVEL AGENCY UN THE WORLD!

I am terribly sorry about the. long explanation,

I look forward to hearing your comments

kind regards

Efstratios Malamoglou

Major Complaint against Spirit Airlines - Ruined vacation and stranded at the airport

I purchased a vacation package from Expedia (confirmation# [protected]) which included a 3 night stay at Sunscape Akumal Beach Reports and Spa as well as roundtrip airfare transportation from EWR to CUN via Spirit Airlines and United Airlines.

On 3/11 I was to board Spirit Alines flight 58 at 8am from EWR. The flight was delayed until 8:33am. I had a layover and connecting flight in MCO. Spirit representatives assured me the flight from MCO was also delayed 30 minutes and I should be fine. After boarding the flight and having the flight doors shut the pilot announced they were waiting for some kind of approval from air traffic and we would have to wait. All the passengers sat on the flight for another 30-45 minutes before taking off. Since the doors were closed we were not able to leave.

My original connection - Spirit Airlines flight 546 departed at 11:20am.

We did not reach MCO until 11:50am

When approaching MCO the pilot announced all the passengers traveling to Cancun were to board the same flight. The flight hostesses assured us we would just have to deplane and get right back on. When I exited the plane I confirmed at the boarding desk that I could get on the Spirit Arlines flight 1252 to Cancun at 12:48pm. A representative assured me yes.

Once boarding started a Spirit Airlines supervisor announced no one from Flight 58 can board Flight 1252 as they overbooked the flight. There was a group of 30 of us demanding answers. Spirit airlines tried to say the delay from EWR to MCO was weather related however the weather was fine. The weather excused was used so the airline would not have to compensate any passengers.

Spirit Airlines rebooked everyone from flight 58 to flight NK625. This fight would leave MCO Saturday night 3/12 at 10:50pm and arrive at BWI at 1:06am. It would then depart BWI at 9:05am after a 8 hour layover and get to CUN at 11:56am on Sunday 3/13. Spirit claimed they had no other flights.

I was involuntarily bumped off from flight 1252. We were all assured by the pilot and multiple representatives that if we deplane we would get back on the same flight. Instead of arriving at CUN at Friday 1:19pm I was now being told I would arrive Sunday at 11:56am.

This was a weekend trip for me. I took Friday off of work. I had a resort paid for in CUN. Spirit did not help at all. I asked for compensation for being involuntarily bumped off they said no. I asked for accommodations as I cannot live in the airport all day Friday and Saturday they said no. I asked for food vouchers they said no. All because the excuse used for the delay was Weather and in their terms it is mentioned if something is weather related they are not liable. The 30 other individuals who were bumped off and I can assure you nothing was wrong with the weather. I was even told by a supervisor I should not travel without emergency funds as things like this happen and I need to figure out my own accommodations.

Spirit Airlines is at fault here for their delays, overbooking flights, and bumping passengers off flights they tell them they can board. I have been calling Spirit all day 3/11 and 3/12 with holds over 2 hours long and the phone just disconnecting. I cannot get anyone to answer the phone.

There were no other flights to CUN from MCO, TPA, or FLL on Friday 3/11. Every flight was 17-18 hours long with multiple layovers. I was stranded at MCO airport. I asked Spirit to get me a flight back home to EWR. Spirit denied that request as well. There was only 1 available flight flying from MCO to EWR Friday 3/11 and I paid out of pocket to get myself home. I took united flight UA2175 home Friday evening.

My entire vacation was ruined and I’m out of pocket over a thousand dollars. Spirit Airlines needs to be held responsible for this. This is absolutely unacceptable.

I am seeking compensation for the $1169 I paid for the entire trip package. This includes the resort I was never able to stay at, the flight that stranded me in MCO, and the return flight from CUN to EWR I will never be on. As well as the additional flight I had a purchase UA2175 just to get myself home so I’m not sleeping in an airport Friday and Saturday $978. The DOT states I am entitled to 4x the amount of the trip for involuntarily bumping me off the flight I was told I could board and leaving me stranded in MCO with the next fight out more than 24 hours later.

I have all documentation needed of booked trips. I cannot attach it here.

Thank you,

Ayesha Patel

401.935.4703

[protected]@gmail.com

Hi, I am Expedia customer, I have purchased and payed for tickets while the Covid19 has started, see my Itinerary [protected]. Due to it my flights have been cancelled.

I asked to get future credit for tickets and now the customer support claiming that it is expired, but no one send me any notification.

It is not fair and I feel like cheated. How can I get

In December I booked a four night stay in Fort Lauderdale as part of Christmas gift for my daughter. My parents and I bought tickets to a sold music festival in April. I chose and paid for the room and travel insurance. This past week I received an email from the hotel stating they couldn’t charge my card and I had 24 hours to fix it or they’d cancel my booking. Confused I called Expedia to find out what the issue was. My account (I’m a gold member) still showed the reservation and “paid” status. They told me it was a pay at property booking. When I pointed out I already paid it, (however if that were the case, it still didn’t make sense that the hotel would be charging a month prior to my arrival,) they said they needed 72 hours to look into it. I explained I had less than 24 hours and there was nowhere else to book. Everything was sold out. They hung up. I called back the following day. I got the most belligerent, rude, screaming agent that refused to listen, refused to let me speak with anyone else, called me an idiot and hung up on me. But not before sending me her “evidence” that I was wrong. A very clear receipt of my payment to Expedia…in full… in December. Followed by an identical one stating a refund. Processed the day prior. Yes, that’s correct. Complete nonsense. After much back and forth over social media I was finally told it wasn’t there policy to help customers who didn’t have enough money to cover their payments. Defeated and appalled I the travel insurance company to request a refund on the insurance I purchased on the trip that, out of my control, was no longer happening. I was told it beyond the refund period. UNBELIEVABLE

I already did it two days ago and I find it today in my credit care the charge.

I try to contact you by phone but its impossible.

How can I get in touch with you_

The ticket one on [protected] name Federico P Mondini ticket [protected]

From Seattle to Fort Lauderdale. Departing at 11.09pm arriving at 8.10 am

My Name Patricia Lucinetti phone 206'235'7032

I booked a car rental through Expedia stating I was arriving at 11:00 pm on March 2nd in Orlando Florida. The total cost of the reservation was $224.00. I arrived at 10:47 p.m received a text message stating where to get the shuttle for Advantage after we retrieved our bags. I responded immediately YES i would be there. We arrived at the parking spot to pick up the shuttle and waited almost 45 minutes only to be told that Advantage was closed and closed at 11:00 pm. We then had to pay $50.00 to take a taxi to the hotel. Called expedia at 7:30 am to be told that although Advantage was not open until 9:00 am that the expedia agent spoke to them and they gave our rental away. Now were were stuck in Orlando and the only car available was $798.60. I asked expedia why did I lose my reservation I was there prior to 11:00 pm responded yes and was never picked up. To have to pay and additional $574.00 is ludicrous. Now reading other complaints it seems that this is how Expedia operates. I want a refund for the additional money I had to spend.

LESSOR: RENTER:

ORLANDO INTERNATIONAL

AIRPORT

ORLANDO INTERNATIONAL

AIRPORT

ORLANDO, FL 32812

[protected]

KLINGER, JACQUELINEM

[protected]

[protected]@EASTWESTKARATENJ.CO

M

CONFIRM. NO.: AEXP06ABC5 BOOKED DATE: 02/28/2022

RENTAL VEHICLE

Pick-up date 03/02/2022 11:00 PM Unit type/description ICAR / INTERMEDIATE CAR

Return date

Total Days

03/07/2022 06:00 AM

5

Agency code

Total 0

Unit

Description Total

1 Week(s) @159.64 159.64

0 Charged (s) @0.00 0.00

CONCESSION FEE (11.11%) 20.52

STATE TAX (6.50%) 13.99

VEHICLE LICENCE FEE (5.00) 25.00

FLORIDA SURCHAGE (2.00) 10.00

TIRE BATTERY FEE (0.02) 0.10

Total Charges 229.25

Total Payments 0.00

YOUR VEHICLE RETURN SUMMARY

ORLANDO INT AIRPORT

1 Airport Blvd A, Orlando [protected]

Vehicle

TOYOTA CAMRY

MAR 7 07:13

2022 | Mon AM

Fuel

8/8

Mileage

1233

ESTIMATED RENTAL COST (NOT AN INVOICE)

Vehicle Subtotal : US$ 722.57

Taxes : US$ 35.59

ESTIMATED RENTAL COST US$ 758.16

including all taxes and fees

Potentially pre-paid payments will be deducted from this amount.

I booked a flight to Medellin Colombia on 8/21/2021 with Expedia. On 2/19/22 I received an ail from the airline, Viva stating that our departure was changed from 8pm to 4pm, that's fine because I don't minds the earlier arrival. Then on 2/24/22 I received another email that our trip was being shortened by one day and that we have to leave Colombia on 3/21 instead of what I booked which was 3/32. I contacted the airline and according to them they have no flights to leave Colombia on 3/22 , hence, that is what I booked and paid for. After going back and forth with the airline, today I contacted Expedia and spoke to a gentleman name Hritik, he stated that there is nothing they can do as the airline is a local airline. Not sure what that means. Viva is stating that it can take 60 days for them to refund my money and now I can't even booked a spring break vacation for my family as prices arr ridiculously high. This ruined our vacation. I want to hold Expedia accountable as they shouldn't be selling flights for airline who are not willing to accommodate their passengers or reimburse within a decent time frame.

Just want to start this complaint off with saying Expedia is one of the worst company i've ever used with purchasing and all-inclusive package deal. It was my first and most definitely my last. Expedia is all a money grab they lie and say all these lies to trap you into booking a package deal that isn't even apart of the package deal. My sister and I booked a vacation trip on Feb 21st/2022 to Feb 28th/2022 to DR Punta Cana at the Occidental Caribe Resort. We paid extra for insurance covered incase anything were to happen to our trip or us while vacationing there. The insurance was complete BS did not help with nothing whatsoever. There were absolutely no activities so we had to pay for activities out of our own pocket plus an extra day when the airline AirCanada itself messed up our flight Expedia was trying to charge us more on their OWN mistake. It was very much false advertisement and very much a money grab. No transportation at all and very limited food choices. At the end of the day my sisters and I tried to make the best at of a very frustrating situation because we were told multiple times Expedia would not do anything about it. This was a very stressful that took hours of complaining and being on the phone the same day we were suppose to be relaxing on our vacation but instead had to deal with unorganized plus unprofessional employees. It was not worth it and we had to pay A LOT more than we were told. I would recommend you to stay away from booking through Expedia because its all like I said before false advertisement and it is all a money grab. Save yourself the headaches, money, and time with having to deal with these [censored]. My first experience ever trying out an all-inclusive package deal and it will be my last time because Expedia and AirCanada made it the worst experience of my life. I've travelled multiple times outside the country no problem the minute Expedia was involved thats when all hell broke loose. I'm telling you right now DO NOT BOOK WITH EXPEDIA EVER IF YOU WANT TO BE TOLD MULTIPLE LIES AND BE BROKE AT THE END OF YOUR FUN/ RELAXING VACATION! I truly hope Expedia goes out of business because that is not okay you should not be trying to grab as much money as you can from YOUR customer and promising a lot of lies plus very much false advertisement with the resort you're partnering with. I am very disappointed with the way your company does business and I will continue to write complaints and do everything in my power to hold you accountable.

On March 3, I booked a rental vehicle through Expedia for a Nissan Quest Dollar

Confirmation: #K0554859951

Expedia itinerary: [protected]

Reservation details Pick-up. Sun, Aug 7 10:30am

Drop-off. Tue, Aug 9. 10:30am

I wanted to pick it up earlier at 9:00 am. When I tried to "manage my booking", I was told that I needed to "Cancel" the first reservation because there was no way that Expedia could do that for me. Then to reserve the vehicle for the requested time. So I completed the cancellation. There was a message that said there was a cancellation fee of $50. I understood that, but I was under the impression that I would receive a refund for the rest of my reservation fee. But I haven't seen any refund on my credit card, and while looking at online complaints, I noticed that this has been an issue. I did reserve another vehicle. (Dollar

Confirmation: #K0593148353

Expedia itinerary: [protected]

Reservation details

Pick-up. Sun, Aug 7. 9:00am

Drop-off. Tue, Aug 9. 9:00am

I feel I should receive a refund for the cancellation minus a $50 feel. I don't feel that I should pay $774.38 for one rental vehicle.

Expedia is a scam, trying to get a hold of a representative for this company in my country is near impossible always directed to India, and the other people on the other end will have no idea on what to do so send me in circles. but as I have found out I'm not the only one experiencing this situation and would like to know if anyone had any luck winning a court case against this company?

I've been trying to get a refund for flights cancelled in 2020 and its impossible. Are they going into administration or something!? How to I make official complaint? I'm owed $700 and did everything asked in the policy but they have classed us as no shows! It's ridiculous, I've done 5+ refund requests and everytime I contest it no one contacts me back. I was on the phone again today (1 hr 47 mim) and when I was told they will have to contact airline again! I said how ridiculous that was (was told same thing last week via Web chat again!), then suddenly she saw notes on system and needed to check if the airline had replied to them and to hold again! Then bam they hang up on me again! Is there a class action I can join?