Expedia
Reviews and Complaints

my friend and I booked a trip to mexico for our birthdays right before covid started. When travel was banned we were told we were receiving a credit for future use. In March 2021 we received an email saying that we were getting a refund and that no action was required. After not receiving this refund we started calling. As the trip was booked through Expedia for an air canada vacation, the number was a different one. We spent tens of hours on the phone and kept getting told that the booking didnt exist despite having an expedia booking and a clear statement that our card was billed. During this time we also emailed, sent messages through twitter, facebook and instagram. The person would say they could help and then once we gave details we were told that there was nothing we could do. Eventually we were given a specific number for an expedia customer service group that was specific to trips book for Air Canada Vacations. We were assigned to a manager and assured that we would get help. After not hearing from him several times we called back and they said they had tried to reach us despite no signs of this attempt via phone or any other mechanism. We were told that we weren't the "only people in this situation" because that clearly helps. Eventually that person disappeared. We have talked to Air Canada who stated that our money was refunded to expedia. Expedia is refusing to do anything let alone give a credit. We have gone to the BBB and TICO for assistance and have not had much success. Expedia responded there was nothing they can do. Each time we can we have to start at zero because apparently there is no record. We are running in circles. As students, we could really use our money back and based on the expedia twitter there are other people having the same issue. I really hope that you can help!

In November 2021 a guest made a booking with us for December 2021 holiday - 10 nights. After numerous times of trying to get hold of the guest (without any luck) and phoning Expedia to inform them and asking for help, they said that they would make a note of it and let us know. The guest did not arrive and after more intensive check was found to have false creditcard details and phone numbers provided to Expedia. We could not login on Expedia, and phone them again. Explaining the situation. Expedia keep sending us an invoice for commission, although we have told them numerous times that the guest did not arrive, all information on Expedia is false!

Now Expedia blocked our establishment.

We feel that Expedia is NOT ensuring that information that they send to establishments are true and confirmed - they are the service provider and has the responsibility to ensure true information to the client And not blame the establishment for their lack of controle and admin faults.

Avoid this location. Facilities are run down, staff poorly trained, access confusing, bad value.

Rooms not as advertised.

I purchased a trip for 2 to an all-inclusive resort. When I arrived, the resort said Expedia only reserved a room for 1 person. The front desk clerk, Nacho, and his manager both called Expedia and were hung up on. I called Expedia and was told they didn't recognize my reservation number, or the phone number associated with my account and hung up on me.

Our friends went with us, Allen and Pam Nolan. The website did the same thing to them. They ordered for 2 persons but when charged the website must have reverted to 1 person, so they also had to pay for a 2nd person once they arrived at the resort.

Expedia website defaults to 2 persons in a room so I would have had to purposely deselect 2 persons and select 1 person which I did not do. And the front desk attendant said this has happened to a lot of other people as well as my friends that went with us. Which confirms that the website has a glitch.

We both had to pay for a second person when we got there. The resort said the price we paid Expedia was the current going rate for 2 people not 1.

I payed £366 for my flight. I called Expedia to change my flight, they asked for additional £133 for the difference between both flights. I authorized the payment. I received confirmation email and receipt. I then received an email saying my flight was not ticketed by the airline. I called Expedia, the agent said there was a mistake with repricing the ticket and the change is £170 instead of £133 and the previous transaction will be refunded. Then, I check my Expedia account and there is no ticket and an additional £127 was taken from my card without authorization. I check my ticket on Egyptair and the ticket price is £260 only! I have paid over £750.

I made. are reservation but had to cancel because plans went sideways. However I just got charged. But now I can't find the iternary number, the confirmation for the reservation email or cancelation email... I see on my account that I never had the trip. It's not on my past trips... I try to find it with the iternary number that I had to get because I called the hotel and they gave it to me which is " [protected]" and it says that doesn't exist... so I'm confused on whats happening here.

Taking a flight to Phoenix from jfk. Specifically booked a JETBLUE PLANE. Five hour flight was transferred over to American Airlines. standing at terminal 5 with no record of my flight on jet blue. It was switched to AMERICAN. Still not resolved. first call was to receive answer in 24 hours. Second call five bus days. third call getting run around!

I booked a rental car through the Expedia in around January 2022 with Dollar rental car. (First booking, canceled [protected])

I had to change the time of pick up and drop off time, so I cancelled it and re-booked it instead of call and change the those times without realizing that there was 50 dollars cancel charge.

I did it again changing drop off time again. There was again $50 dollars cancel charge. (2nd booking Canceled [protected])

I had third booking with correct pick up and drop of time with same rental car company, Dollar rental car. (3rd booking [protected])

Then, I realized that I have $100 (1st and 2nd booking) cancel charges.

My husband called Expedia saying that we just wanted to change the pick up and drop off time, can they wave the cancel charges, then they said that we have to call the dollar rental car. We did that, then Dollar rental car said that they are OK with refunding us the charges, but Expedia has to agree with that.

This time, my husband texted the customer service of Expedia. One of customer representatives texted us back say that they understood the situation, and they said they will take care of it, and send us email later.

On the email

they said that they cancel the current reservation as our request (which we didn't ask them to cancel) our request of waving $100 was approved, and will get back to us shortly.

I checked the itinerary and found out that our current reservation was canceled. I already paid for $262.88 for the current reservation, but the email said that they will refund us $312.88 in a couple days-

I could not understand at first, but I figured they canceled our current reservation without any reason which I paid for $262.88, somehow they return this money with adding to $50 wave of cancel fee from previous canceled reservations.

Now they charged us $150!

What we wanted to do was to keep the current car reservation, and get refund for $100 as waved charges. But I didn't want to go through this problems all over again, since Expedia is hard to reach a person who actually understand the situations. Ok to lose $50 and book the new reservation with other rental car company.

A couple days later, I saw refund from Expedia for $212.88 not $312.88 as they promised. (I think they not only not refunding the $100 as they promised but they charged $50 cancel fee for canceling current reservation which we wanted to keep)

We emailed, they said according to contract, they can't refund any of cancel charges.

I contacted again through email asking to give me the direct phone numbers to contact manages to discuss my situation, and I and my husband also called them too.

The customer service person named Adam telling us the exact same thing, and we kept asking the phone numbers to talk to managers, since he seemed not understanding our situation. But he refused to give us the phone numbers, and he determined that we canceled the Dollar rental car reservations just wanting to make reservation with other company. That's not case here.

There is no way that we can reach the person in Expedia who knows our situation and solve it.

Please help

Expedia/Ebookers is not refunding my money since 2020. I have clearly stated that there are no travelling plans for me until this covid pandemic is over and they can not hold my money for all this time.

They have extended the voucher which I am no longer interested in. They try to put the blame on British Airways and visa versa.

They didn’t have the sympathy to honour their customers in pandemic crisis which shows their customer service is broken and useless.

I am still fighting for my right to refund because it is a big amount because of international flights.

I received an airline credit when COVID first started in April of 2020. I did not travel at all during COVID and the credit needed to be booked by Dec of 2021. I received an email to remind me. There were two credits issued. One for JetBlue and one for American Americans. I used the one for JetBlue and asked for assistance to book the one with AA. The agent informed me that I had already used that credit. I explained to her that I most certainly did not and that it must have been fraud. Well, I have spoken to at least 3 agents, the latest one accusing me of being in on the fraud or having a friend use the credit. They have the phone call of whoever made the call to use the credit, and the credit card used to pay for the overcharge is not mine. They are telling me that because my name is on the ticket, they cannot do anything. There is also conflicting information given to me about the supposed purchased ticket. The ticket they sent me as "proof" is not until Oct of 22. They told me the flight was already used last year and was from Miami to San Jose. The "proof" they sent me was a booking for departure from Seattle. I have spent over 5 hours on the phone trying to explain it is not my job to verify fraud or to investigate, but they clearly are not looking at anything that could show who was able to do this. The latest agent I spoke with, supposed a supervisor, couldn't fathom how someone could get my email address and phone number. Couldn't fathom. She also said she has NEVER been a victim of fraud, to which I explained someone with some experience with this sort of thing might have a more unbiased view and look into it. She claimed she "cannot" flag it as fraud. She explained there was no way they could have found my information they use for verification (phone number and email), and I looked in my email. I received no confirmation from them about this supposed flight. My email is the only one on the account (they looked apparently). I asked to speak to ANYONE else who would maybe stop using confirmation bias to prove she is right when she isn't listening to ANY information that doesn't align with her thought that I was somehow involved in this. That is not only offensive, it is the worst customer service I have ever received and she should not be working there. The least she could do was investigate the things that didn't line up. I had previously spoken to one lady in the ticketing department who was willing to look into the fraud, but I had to look up some information and had to call her back. Boy was that a mistake. Another two hours of my life, with another agent that answered, gone, blood pressure just rising. The credit was for $331. At this point, I just want the money back and to never have to speak to the customer service people there again. I am attaching the supposed "proof" of my plane ticket using the credit.

Hello, my name is Elena Popovici. I booked a business class ticket for a Costa Rica trip through Expedia for July 2021. Due to COVID restrictions in Costa Rica I ended up cancelling my trip.

From LAX to Liberia I booked a business class ticket throug Delta. When I cancelled the trip I got full refund for this ticket.

From Liberia back to LAX I booked through American AIrline.

Itinerary or confirmation number from Expedia: [protected]

• Ticket number(s) for American Airlines: [protected]

Expedia refused to refund me the money for the business class ticket. Instead of arguing with them, I accepted the credit as I knew I would end up traveling again.

On Jan 12th 2022 I got an e-mail from Expedia advising me that I had to use my credit by 3.27.2022. I looked that day at Expedia and I saw the credit on my account.

On 2.27 I wanted to book a ticket to Las Vegas and logged back into my Expedia accunt. Surprise. the credit had disappeared.

I called Expedia. They said they are not sure what happened and that they cannot give me back the credit. They told me to call American Airlines.

I called American Airlines. I cannot get through. I am on a 4.5 hour cal waiting to speak to someone. Then I am not able to connect. This is ridiculous. Plus, on the on hold messaging for American Airlines, they mention that all travek booked through a 3rd party should be handled by that 3rd party (ie. Expedia).

I am not sure what to do. I need my ~$500 that I paid for. Can you please help me? BELOW IS MESSAGE FROM EXPEDIA WHERE THEY MENTIONED i HAD A CREDIT ON MY ACCOUNT:

"Your airline credit for itinerary [protected] expires soon: Complete your travel by 3/27/2022

Dear Elena,

We want to remind you that your airline credit with American Airlines expires soon.

To use your credit, you must:

• Book your travel by 3/27/2022

• Complete your travel by 3/27/2022

Important: American Airlines sets the rules and restrictions for their airline credits, not Expedia. Please check the airline’s website for the policies that apply to credits for flights canceled due to COVID-19.

Ready to rebook your flight?

We can help you book a flight with your airline credit. If your plans change after you book, you may be able to change your ticket without incurring a change fee. Check the airline’s website to find out more.

You can check your available credit at any time on your coupons and credits page.

If you checked out as a guest, you can access your credit information by creating an account using the same email address you used when you purchased your original ticket.

Book a flight

When you rebook your flight, you may need your Expedia itinerary or confirmation number or your American Airlines ticket number. Your itinerary may be associated with more than one ticket number.

• Itinerary or confirmation number: [protected]

• Ticket number(s): [protected]

Check travel restrictions for your destination

Many destinations have COVID-19 travel restrictions in place. These restrictions can change quickly and without prior notice. Check any national, local, and health advisories for your destination before you book. Continue to check for updates frequently as you get nearer to your departure date.

You can visit our COVID-19 travel guide for information about travel restrictions.

All of us at Expedia value you and are grateful for your business. We hope you and your family stay safe and healthy.

Sincerely,

The Expedia team"

Itinerary # [protected]

Flight booking reference: VHF56H

AKL > ZQN 03 February 2022

Booked on 20.12.2021

The airline cancelled my flight but I could not make changes with the airline as I booked online with Expedia.

I tried the virtual bot could not help

Six phone calls to the Expedia call centre (total time 14 hours on hold) I did not get a resolution.

The Expedia call centre could not find my booking reference or ticket number and when I consistently asked for a supervisor (as each time I called there were no notes made regarding my previous calls) so the person who answered the phone could not help me I was either cut off or told I would be called back which never eventuated.

Booking was very easy via the Expedia website however it was impossible to get support of any type.

I had to book and pay for alternative flights directly with the carrier which is unacceptable.

I had planned to take a relative out to Vegas due to some hardships he had been going through Expedia on January 17th and departurewas set for February 3rd. Decided to get the travel insurance just incase anything happened. A few 2 days later on January 19 my cousin had canceled due to the nature of his work but I still planned on going. But regardless you cannot just cancel one person on the policy it cancels both. Proceeded to call the company and was told to contact the airline directly and they would issue a refund on trip cost right after. Went through the whole process and submitted my claim once again. Process states 10-15 business days for everything to be reviewed. Once I contacted this company AIG insurance I spoke with some lady and she gathers my info and after all is said and done she told me a response had been sent out with a decline but I had never received it. Why offer insurance if it's not going to cover your trip? To all who are trying to save a couple bucks file or make your arrangements with an airline directly skip this whole process cause when you cancel a trip directly through the airline the process is entirely non stressful and you are refunded promptly.

On Feb 6th I went online to redeem my airline credit . I chose my trip to London Gatwick leaving Aug 4th 9pm returning Aug 25th 1.40 pm. The cost online ticket price was $799.01 when having to contact the ticket agent for dealing with the credit he came up with the ticket price of $860.00 . When I questioned him why there was a difference he stated there had just been an update of ticket costs. Iwish they would update their online prices first so people are not misinformed of the price of a ticket. Very poor business practice in my view.

Regards. R. Linsley.

I had mad reservation for two nights at the Baymont Hotel [protected]) The reason I chose this hotel was it had a pool and hot tube available for use the photos in their advertisement show it. It also shows a jacuzzi in the room that I selected. When I check in i ask about the pool, and the person at the desk said it was out of service but will open on Saturday. I told her that I rent the rooms because of the pool area. The room did not have a jacuzzi as advertise on their site. The bed looks like it been there for ages and was not comfortable. The TV did not work and aI ask the front desk that the remote would not turn the TV on or off she gave me another and that didn't work, the next day she gave me another and still did not work. The manager came by and tried to fix the problem but was unable to do so. Saturday the pool remains close, I ask about it and they told me it would be close for the day. I wanted too get away for a few days and sit in a nice warm hot tub and did not get what i was looking for. This hotel should not be on your site it everything most people would not want in a room, Breakfast was a bowl of cereal and a few muffins, so that was a false statement. the heater was loud and noisy. and the room looks like it was ghetto standards use for the homeless or people on welfare. I would have pay much more for a quality room, but when I saw the photos, it looks nice until I arrive. If you ask me what rating I would give a 1 and i am being nice.

I booked a car rental for for February 4th - 7th 2022 to be picked up and dropped off at the Memphis International Airport through Expedia. Rental was provided from Hertz through Expedia.

Weather delayed my flight from Boston to Memphis from the 4th to the 5th. After trying to contact Hertz to edit the booking, I was told by automated message that I could do so online - tried this and was unable to due to a "rate issue" - booking through Expedia. I spent over an hour on both the wait line with Hertz and then with Expedia trying to edit this reservation by one day. Ultimately I had to cancel the booking as it would not allow me to edit or give me an option otherwise.

I learned after the fact in trying to re-book that I don't get any of the money I put down back. $157.02 put down to reserve the car and not one penny back. I understand Expedia and/or Hertz wanting to make some money on a last minute cancellation but my entire down payment seems excessive and unfair especially as I still needed a car and wanted to simply delay my pick up. On top of this, the cancellation to my flight was out of my control and due to weather.

I believe that both Expedia and Hertz need to review their policies as this is truly an unfair practice and certainly not the way to keep customers returning. I know I won't.

I supposed to travel with a friend using TAP in 2020 (tickets [protected]-Nilsa Fleury; and ticket [protected] for Marcelo Borges Alexandre). My friend bought the tickets but due to Corona Virus, the flight was post pone and after we couldnt travel anymore for health issues. All the flight companies are refunding people due this issue. TAP sent us emails that Expedia needs to solve and Expedia said TAP didnt send the credits. I am a simple client and I think this is a problem between two of you and I dont need to be involved. I called TAP an Expedia many times and nothing happened. I expect Expedia solve this problem for us and go through TAP by itself since TAP wants to connect Expedia as they said. I dont know the cause of this lack of communication but I need a solution. Please let me know whats the day you can send to my friend credit card (xxx6859) the refund.

Thank you

Nilsa Fleury

Hi there,

I have called Expedia seven times to follow-up on a hotel cancellation I made back in December 2021. I cancelled the hotel booking six days in advance of the check-in and was told I would receive a full refund. Expedia tried to reach out to HotelBeds to cancel the booking but did not follow-up before the check-in date or hear back from them.

As a result, I was charged a penalty even though I cancelled the reservation well in advance and now I have contacted Expedia numerous times spending at time over an hour on the phone with agents without any resolution.

Why isn't Expedia honouring their cancellation policy and penalizing customers for oversights or issues they are having with third party vendors?

We booked our flights with Expedia way back in July 2019. These were for flights for travel to Mexico. Our cruise was cancelled due to the COVID outbreak, so the travel was cancelled. Emma.Costantini would be the name that the booking was taken, the flights were for David, Emma, Riley and Greyson Costantini, and Kim May. Our Itinery number is [protected]. We had two airlines Delta and Alaska I think. The flights came from my credit card in the name of KIM MAY.

We have tried several attempts to use these credits, but to no avail. I am insisting in full credit with added interest be returned to my credit card.

This will go to the Attorney General as well.

I have a credit with expedia from March of 2020. I used part of it in September of 2021 and when I went to book a flight this past December, the remaining credit had disappeared. I have been calling and working with both agents and supervisors for 8 weeks trying to get this corrected. It is obviously an agent error. I have talked to 8 different agents, the majority of the time waiting for more than an hour on hold. I am told it has gone to a 'team' to figure out the problem and they will get back to me in 5 days, 24 hours, 10 days etc. and no one has gotten back to me. Each time I call the agent has no knowledge of my complaint, I insist a number of times for a supervisor which I am then either put on hold for an hour or more or told someone will call me in an hour which doesn't happen. When I ask the supervisor that I finally get hold of, who has supposedly straightened the situation out and sent the proper info to the "team" who will have an answer for me in 10, 5 days, 24 hours etc., for identification, I only get a first name. It has been a week since I last talked to a supervisor and once again no one has gotten back to me. I would expect that expedia would give me my refund and then figure out the error later but this hasn't happened. My first call was on December 12, 2021 and it is now Jan 27, 2022. I have attached the same email I have sent 6 different times now that shows the original credit, the cost for my flight to Maine in September and the money still owed me. This is egregious, unethical behavior.