Exploria Resorts
Reviews and Complaints

I never stayed or sleep any nights there it was a nightmare I spent the first moving 3 times from villa to villa which took up so much time and I never got to do anything with my 2 kids. It was at 3am when I moved There was a broken shower, dishwasher was overflowing flooded the whole place Ins eats, bugs and a higher spider my son didn’t want to spend another night there. The maintenance guy Kevin came out 2 times to catch the spiders etc. I just pack my stuff and left I never spent or sleep there I would like my full refund of $602.00 thank u

Explore a resort participates in unethical behavior, they charge fees that aren’t part of the contract and indicate that they have the ability to charge any fees they want due to the original purchase of the contract. When I read my contract to the supervisor and explained that no more than 10% increase is what I am to incur. I was told they have a copyof an addmedum and I could get a copy however I did not sign that or saw it when I signed my original contract. My issue is that we were in the middle of a pandemic and no one was getting work done, our maintenance fees went up. I asked to put a stop to auto pay, and I was told I signed a contract and I had to continue. They used my funds allocated for maintenance to pay the special assessment and started charging me late fee and penalties. This company is practicing deceitful practices

This is the WORST COMPANY! DO NOT GET A TIMESHARE UNLESS YOU WANT TO BE STUCK. Sadly, we were on a family vacation November 2013 when we were sucked into this. We stayed at a resort that was offered through the Armed Forces Vacation Club. I (Jacqueline) am still active with the Army Reserves. They told us we had to sit through a short presentation about the resort. The presentation itself was much longer than we anticipated. It was quite inconvenient and annoying that they wouldn't let us leave when we would say we weren't interested. We believed that if we purchased a timeshare through them, we would have one week a year and RCI points to use at any other participating location. They told us not to worry about the maintenance fees because we could rent the property out during the year and cover the maintenance. That only works if you can rent it and if you don’t want to use it. We told them how hard this would be and didn’t really fit our lifestyle because of deployments. We were told that if it was not a good fit for us, we could sell it back to Exploria at any time with zero issues. We signed because we trusted Exploria to take it back if it did not work for us. We learned the hard way that Exploria also did not properly review the contract with us. Nothing that was in the contract was discussed with us. They breezed through the signing part and never gave us a chance to ask any questions. The briefing we got on each point was way off what we were under the impression we were signing. We have never used the timeshare. I have tried to talk with someone at Exploria, and the only thing I keep getting is that we have to try and resell this on our own. What? Really? After being told that Exploria would take care of it and buy it back anytime. This is a low blow and very upsetting. They promised to take it back if it did not fit our lifestyle, and here we are stuck with debt and a timeshare. The timeshare is paid for. We need help getting this timeshare closed. My husband and I have been separated for five years, and this is the only thing holding up finalizing the divorce. Exploria is choosing to ruin our lives by holding us into this no matter what promises they made at the beginning of this mess. We hope that someone at your agency can help with our situation. We need to get this resolved asap!

A complete scam, change room 3x's, paid for ocean view received no ocean view, flooded with toilet water and ruined clothes. Did not take accountability or cleaned damaged clothes. Second room filthy, stain on walls, lamp, shower head and knob broken with pictures, I was charged a cleaning fee, but room was never cleaned. Threats made by company to put us out on the street with two children in another country. Recorded all conversation. Hotel stated they did not say we had to leave. I paid for extra person 1, received a king bed for 3 people.

Room received was different from the room type onsite actually reserved. Suppose to be a resort but room was a hotel.

Please go to Grand Oasis Cancun website and compare the pictures.

You'll be amazed.

I have so many pictures and video but it is too large max size is 50mb

I have owned a one week timeshare in Gatlinburg townsquare for over 20 years. This year I went down for a vacation and was told I hada mandatory meeting to attend.

I was "sold" on the idea of joining Club Exploria for $5K and in the process relinquished my ownership (I had a deed for 1 week) for my timeshare unit.

I was told that I would get expos every year (the trading unit of Club Exploria).

In the Fall of 2021 I paid a maintenance fee for the timeshare unit i no longer own of $860.00 and dues to Club Exploria of $791.84.

I have not been given any Expos. The information below is my exchange with the Club Exploria.

"

Dear Sir:

Now, I am confused. I pay my maintenance fees every year and my membership fees every year. Are you telling me

that I only receive Expos every other year?

Thank you

William Stowell

On 2/9/22 15:03, Member Services wrote:

> Good afternoon,

>

> Thank you so much for your recent inquiry contract 424106 is an odd year contract, so you won't receive your 2023 Expos until 01/01/23 once your 2023 maintenance fees are paid.

>

> Thank you

> 💕Raquel💕

> Member Services Vacation Consultant Level III

> 💕Exploria Resorts💕

> Member Services: [protected]

> https://www.exploriaresorts.com/

>

>

> -----Original Message-----

> From: William

> Sent: Tuesday, February 8, 2022 7:25 PM

> To: Member Services ; Rachael Taylor

> Subject: have not received EXPOS in account

>

> To Member Services:

> Racquel

>

> I am William Stowell

>

> Member#: 137678

>

> In November 2021 I paid fees of

>

> $860 to Gatlinburg Timesquare chk#4517 dated 11/29/21

>

> and

>

> $791.84 to Exploria Resorts chk# 4518 dated 11/29/21

>

>

> To date my Club Exploria account has not received Expos for the fees paid.

>

> Please add the appropriate expos to my account.

>

> Please contact me via email when this has been done.

>

>

> thank you

>

> William Stowell

>

> This e-mail is confidential and all information within, including any attachments, is intended for the named recipient(s) listed above. The unauthorized use, distribution, copying or alteration of this email is strictly prohibited. If you are not the intended recipient, any disclosure or action taken with the information contained in this e-mail is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately by return e-mail and proceed to delete email message from your system. Thank You."

So, have been fleeced of my unit (which had a deed associated with it) and have not benefit whatsoever from my expenditure of $1651.84.

Thank you for your help

Bill Stowell

For many years we have owned Unit:0315-week 20 acct # [protected] and a few years later we purchased Unit:406-101-week 52 acct# [protected]

The house unit was supposed to be week 52 and the lock out was supposed to be week 20. We could never get this cleared up.

The reason is now we are stuck with outrageous yearly fees that we have ask you for help in selling them! No one wants to do that sown there! At the time of purchase, they told us if down the road we wanted to sell them we would make money on then for what we paid for them! Well, that was a lie! All they care about is selling them and not reselling them!

I would like to know is it possible someone can help us sell these units to someone else? Please in this day and age it's a burden on us to pay these yearly maintenance fees.

Thank you and I look forward to hearing something positive from you.

Margaret & Thomas H. Miller

My husband has become extremely ill, He is in Stage 5 Kidney Failure, he recently had a heart attack and when I took him to the hospital they said he is now also in Acute Liver Failure, his time is limited. So we are trying to clean up his estate before he passes. This is the worst company, we have paid it off 100%, and they still won't take it back (at no charge) or let us just give it back to them. They are not cooperating at all. I have contacted many departments there at Summer Bay in Clermont Florida, but no one is willing to help, they referred me to a company that could sell it for me, which they wanted $599 up front. When I checked them out on the Better Business Bureau, many many consumers said they take your $599, and you never hear from them again, and thats who they want me to deal with. I need help, and I don't know where to turn. I have contacted the Florida Consumer Affairs, the Better Business Bureau, etc. Can someone please help me.

On September 6th my husband and I arrived at Exploria Fairway Resort, in the Pocono Mountains. We checked in and the unit was not clean. A cleaning person had to come and clean the refrigerator, food off the walls under the counter and fingerprints off the windows. The unit was also moldy. We exchanged units when they had another one available. The second unit did not have mold but there were cigarette burns on the furniture and the place reeked of smoke upstairs.( We requested a smoke free unit) there were stains on the carpet, no towels and when I finally received towels and took a shower, the shower curtain fell off the wall.
There was no internet and the grounds were unkept.

I called RCI where I made the exchange but it was a holiday weekend and no one was available. When I complained to the concierge, I was told that they were short staffed and the units were not as clean as they could be.
Not very reassuring considering the pandemic.

I spent $1, 000 on vacation as well as a $150.00 exchange fee. We wound up leaving after four days. I would like my exchange fee returned. RCI is a reputable company and they should know the condition of the reports they are recommending.
I contacted Exploria and have not heard anything back from them.
Patricia Coss

Since ownership of a two-bedroom lock-off unit in Tree Top Villas, located at P.O. Box 163, Bushkill, PA 18324, telephone number [protected], in 2001, our maintenance fees have almost tripled. Also added this year was an assessment fee of about $500, which was noted to be added for a few years to come. My husband and I had purchased this timeshare as a way of allowing us to travel each year. It has reached the point of not being able to afford this ownership. I honestly feel the company is taking advantage of its owners, stating these fees are necessary for the improvements to the resort. This whole situation has caused us much stress at this time in our lives and are looking for a favorable solution. We have reached out to the Better Business Bureau and the company has responded with the fact that these improvements are long overdue and need to be addressed. We would appreciate if someone would contact us regarding this matter as soon as possible to discuss it further.

I purchased a holiday package 6 nights resort, 2 nights cruise 3 nights Danta Beach,

1 wk car rental, it has dragged on so long and now I cannot get anyone to return my ph calls
My last conversation was with a lady either Samantha or Stephanie, asked me to respond to a booking date by Feb 2021, with the civid virus we will not be travelling to the US in 2021,
My customer no is402UK11031503 ID 1818029
Can someone please contact me via email

June Riggall

on jan 24, 2020 I took part in a promotion sponsored by Exploria. I had to participate in a 90 minute presentation on time shares. After the presentation < the Exploria representatives would not return my credit card or driver's license. After 4.5 hours later, I signed contract was given my bank card and id and allowed to leave. I immediately wrote a letter to cancel. Then I was told to meet with someone who took my card to reurn my money and reverse the charges. This new representative then tried to sellme another cheaper packsge. I declined then he continued discussing benefits of his new plan. I quickly signed so I could get my bank card back and be out of the place.

Now I am home and Exploria keeps taking money out of my account and now money in acct they call and harass me all day

Exploria resorts is a company built with the craft of skilled deceit. I bought a timeshare for my family of 4 back in March 2019. We couldn't afford what they wanted us to buy, so they found a property that was under loan and being sold. [Remember this later.] They guaranteed us that the program would be excellent and that the bonus $600/yr in no purchase necessary gift certificates to restaurants would be worth it. The small loan of around $7, 000 with the interest at over 16% seemed doable if we paid it off quickly. However, once we looked into the restaurant gift certificates, they all require the same amount to be spent as saved. We are paying for a mortgages at club exploria but they say was a yearly fee of $269. We pay last year, but this year we got a bill for $846.94 This us never mention before.

I have never owned a timeshare by this company or it's affiliated companies but yet they are reporting that I do under multiple names on my credit report. I have contacted company and they have emailed Me back stating that they cannot find me anywhere in their records as being a owner or co-owner in their resorts but are reporting my being a current owner that is 120 days late on my payment I want this rectified immediately

Alice / Cornellius / or to whom it may concern: 10/3/19 customer 314761

This is my second e-mail to explain my cancellation of the deal / time share agreement.
I came to the Gatlinburg resort with my disabled wife and disabled granddaughter.
We listened to the offering for 2 hours; we said no and then they-the sales crew lied
to us / and coerced into a deal where they said we would break even and start saving
within two years. This was a lie. I did not find out about the rip-off until i called to see if i could get a hotel for my brother in laws wedding in Tampa . They had nothing in the area and. Then i come to find out after questioning the people on the phone that i get an allowance of approx. 1500.00 a year for resort stays. Mind you we still pay for the transportation and food. The problem is we had to put down 1900.00 & pay 239.00 a month for 7 years and pay 1000.00 a year for maintenance. The total of 1500. - 2000. A year -this is paid out for nothing. At the 7 year mark when the monthly payments stop you pay 1000.00 a year for 1500.00 2000-00 vacation. That nets maybe 1000.00 a year. At that rate it would take between 17 and 20 years to break even. I can pay for my own vacation, thank you.
I have been in my own business and sales, my entire career and i would never agreed to this.This deal was not as promised. In fact what you do has to be illegal. Why would anyone pay an additional 2000.A year for a 1500-2000. Vacation and put down 1900.00 deposit. I called yesterday and reiterated all of the above and was supposed to get a call back and never did.

My first e-mail of august 26th explains how i had to endure 6 different people on the
phones 4 different numbers and the people mostly spoke very broken english and were out of the united states. Pretty much they gave wrong or no help. I told them i was cancelling all payments and three separate people were supposed to call me back, but never did.This is one of the most unprofessional companies i have ever dealt with.

We received nothing and i want a refund of all monies paid. I realize that i went past
the 15 day cancellation. However i have received nothing, you have lied and are trying to steal my money. I have to work very hard for my money and my diabled family.

I will put all of this and more on google and your website if possible unless i hear
from you asap.

Me and Family had been to Six Flags for a visit. On our visit we saw marketing person saying he is exploria resort individual and offered us trips to Poconos resort of exploria. He took 40$ which was a refundable deposit on attending a presentation in the resort and we will be given 40$ VISA card on the visit. We went to Exploria Poconos resort and attended the presentation on Sunday, July 14, 2019 TIME: 9:00 AM. After attending the presentation we were expected to get our 40$ back, but representative told us that they are short of the VISA card and we will be mailed the card. It now been 3 week since the visit, i still havent got my refund. On calling the exploria customer care person who picked up phone eventually after lots of excuses said that he will speak to his manager, on subsequent calls the representative started becoming rude on calls and told us not to call again and again. I have lost my 40$ i think. This has been a terrible experience and i am shocked that Exploria resorts and as a matter of fact SIX flags are cheating people for just 40$. It's a shame.

Will i get my refund back?

I purchased a Timeshare in Gatlinburg, TN October of last year. My husband and thought we were making a great investment. However, today 5/22/2019 I was on the phone with the loan service of this company and not only the customer service is terrible I asked the Question, "Have I been duked for my money?", the representive started smirking and said, "We are on a recorded line and I can not answer that question." It made me cringe because she really thought it was funny. I would have atleast felt comfortable if I had assurance that I am not being Scammed. I really do not know what to think I.