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Express Scripts

Express Scripts review: Synthroid 150 mg

R
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6:07 am EDT
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Prior to joining Navy Federal, I had the ACA (Obamacare through Molina). All of my medications were covered with absolutely not issues. Prior to accepting the medical plan with the job, I contacted Express Scripts and was advised that my medications were covered; therefore, I accepted the plan. However, after the plan went into effect, I was then told by Express that my Synthroid brand was not covered and I was being forced to take the generic, "Levothyroxine", which I am severely allergic to. My doctor got the Formulary review stating my allergy and I got approved for my medication. The approval expired June 2024, which resulted in Express Scripts needing a renewal. However, they kept insisting that I needed a pre-authorization for the medication, which was not the case. After dealing with Family Care Partners and Express Scripts for three weeks, I got fed up and asked for a supervisor. I ended up speaking to three supervisors, Lisa, Davin, and Yvonne and finally told by Davin that it was not a pre-authorization but a Formulary Review that was needed. To date, I have not been approved and low on my medication with Express Script forcing me to take the generic, which I refused. To make matters worst, my file was not documented to show my allergy, which concerns me in the case of an emergency.

Claimed loss: Nothing has been done to date and I filed a complaint with Navy Federal as well.

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  1. Express Scripts Contacts

  2. Express Scripts phone numbers
    +1 (800) 282-2881
    +1 (800) 282-2881
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    Express Scripts® Pharmacy
    +1 (866) 529-4917
    +1 (866) 529-4917
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    Medicare Members
    +1 (877) 363-1303
    +1 (877) 363-1303
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    TRICARE Members
    +1 (877) 222-7336
    +1 (877) 222-7336
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    Accredo, a full service specialty pharmacy
    +1 (866) 216-7096
    +1 (866) 216-7096
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    Fraud Hotline
    +1 (800) 711-5672
    +1 (800) 711-5672
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    Website Support
    (888) 289-1405
    (888) 289-1405
    Click up if you have successfully reached Express Scripts by calling (888) 289-1405 phone number 0 0 users reported that they have successfully reached Express Scripts by calling (888) 289-1405 phone number Click down if you have unsuccessfully reached Express Scripts by calling (888) 289-1405 phone number 0 0 users reported that they have UNsuccessfully reached Express Scripts by calling (888) 289-1405 phone number
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  3. Express Scripts emails
  4. Express Scripts address
    1 Express Way, Saint Louis, Missouri, 63121-1824, United States
  5. Express Scripts social media
  6. Maria
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    Oct 29, 2024
Express Scripts Category
Express Scripts is ranked 7 among 61 companies in the Drug Store category