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Facebook Complaints 1395

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6:54 pm EDT
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Facebook My timeline

I received over 160 birthday posts on my timeline last February 2022! They have slowly been disappearing off my timeline! I have screenshots of the numbers going down and down! I have shaped my phone every time and filed a complaint on my phone about it! The only thing that happens is you remove more of my birthday posts after I shake by phone! Someone is responsible for this? I would like you to investigate why my birthday posts have disappeared? and who is responsible? And I would like my birthday posts replaced back on my timeline! thank you !

Desired outcome: I would like you to retrieve all of my birthday posts 160+ of them from last February 22, 2022 and put them back on my timeline!!!!

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2:00 pm EDT
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This morning I woke to being restricted for posts saying nudity and sexual content, which there is none on my page, and then asked to verify my identity and I sent my Georgia Drivers License and then received the note saying my account is disabled and there is no appealing the decision. No way to contact anyone regarding this? I have contacted my lawyer...

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12:17 pm EDT

Facebook Personal account / market place income

For unknown reasons my personal account had be suspended or locked. Im unaware why this had happened although I have handed in every piece of ID, and have done everything I was told. I have only 3 days to try to save my account that have 15 years of my children growing and conversations with friends that have passed. Im unable to work so I enjoyed having the Market Place to go to if Im low on funds so I can get food for the belongings I would sell.

I have heard NO response and my anxiety and depression are becoming effected due to my account being taken down forever?

considering I dont recall doing anything that goes against FB standards and I have always followed policies.

If I lose my account I will be loosing all my children's pictures and thats all i have left. I will be in deep agony and would love to just have my account back

Amanda Leigh (Berry)

[protected]@gmail.com

[protected]@outlook.com

[protected]

55 warwick rd.

stratford on

n5a6e6

Desired outcome: to have access to my account

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12:35 am EDT

Facebook I want my account reinstated or my business page released to me with the proper proof.

Hi my account was hacked and then disabled. I was requested to send it a photo copy of my ID. I did that but for some reason facebook wouldn't reinstate it. Here is my issue. I can start a new account however my business page was tied to the old account and now. I can't do anything with it but if I create a new business page the my customers will see both when they search. Can anyone please help me. I'm at a loss as to how to fix. this. I have had Facebook for over 12 years and never had a violation until yesterday and I'm not even sure what it was to cause this other than. I was hacked. Please help

I can provide identification, my business paperwork. I need to get this fixed ASAP

Thank you. Brian Secrest.

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10:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Public defamation

I am writing to complain about the Meta organization (specifically Facebook, Instagram, and Whatsapp) for publicly declaring that I have violated its community standards against child exploitation. This is not true.

My accounts (which are necessary to access and run my therapy/coaching business assets) has been disabled on all three platforms and this is debilitating to my business as it sends a message to my international client base that I cannot be trusted.

Problem: Account disabled without human review

Resolution: Please allow me to prove my identity, provide extensive evidence, and regain access and control of my Facebook, Instagram, and Whatsapp accounts

Facebook: www.facebook.com/jatmims

Instagram: www.instagram.com/drjanemims

Whatsapp: [protected]

The email account associated with this request is: [protected]@gmail.com

Events of note:

9/13/22, within the 8:30 am - 10:30 am timeframe (Eastern time)

1- around 8:50 am - I clicked on a notification for my company page and found a message seemingly from Facebook (I know now it was not) saying I needed to confirm my identity to add extra security to my business page (URL: facebook.com/network.data55)

2- around 8:50 am - I clicked the link to verify my information for this purpose. (URL/Link: http://usersupportv3.co.vu/ )

3- Something seemed fishy (phishy) once I did that so I closed the web browser and moved on, realizing it took me out of Facebook

4- I reported the post for phishing and reported the profile for phishing.

5- around 9:45 am- 10:30 am I stopped using the platforms and began a “Supernatural” app workout on my Oculus.

6- This is when the attack happened.

7- I received an email that my account was restricted and I needed to verify my identity, and I did so.

8- I received an email that my ID was rejected

9- I appealed that rejection (and have done so daily over the last 2 weeks to no avail) but my appeal did not go through because “no one is available to review this right now” and it seems that is not going to change in the foreseeable future

10- I continued to receive emails about my friends status updates on Facebook. When I clicked one of them, I was taken to a page showing four restrictions on my account, each for “child nudity and exploitation” - this is nonsensical because I have never posted anything of the sort.

9/14/22

1- I continued recovery efforts through every possible avenue: digital, email, phone, etc.

9/17/22

1- I received an email that my account was permanently disabled and I am disallowed from using the platform. The email stated this decision was final and not appealable.

2- I continued my efforts to appeal, as I did nothing wrong

9/18/22

1- I started a new Facebook and new Instagram account in hopes of regaining control of my business assets

2- I continued to look for appeal avenues, to no avail

9/21/22

1- Facebook disabled my new account and sent me the message “it appears you are using two accounts”, linked my new account to my old one, and sent me in the same loop of appeal rejections I was in for the original account

9/27/22

1- Whatsapp disabled my access through my business number, notifying me in an email that I have violated Meta’s terms through Facebook and cannot use the platform

2- I emailed back and got a human response once, and then again asking for a human review. The next email from WhatsApp indicated that my number and email address are both flagged and no one will respond to me, and that was final.

9/28/22-9/29/22

1- I continued my recovery efforts, to no avail

2- printed a letter and mailed it, with tracking, to 1 Facebook Way Menlo Park, CA

3- a friend sent me a screen capture of her messenger warning that inappropriate content was being shared through her account. She logged into her computer and found someone (somewhere else) composing a message with a picture of a naked woman in it. These people are targeting my friends list. She closed the message, logged out of all meta assets everywhere and changed her passwords to save her account.

9/30/22

1- I filed an FBI cyber crimes report

2- I engaged an attorney to file for defamation against Facebook, but have not put that into action quite yet as I hope this complaint will gain a response

3- I filed this complaint

Things I have done to rectify this before filing this complaint:

1- Verified my Identity by sending a copy of my driver's license and passport to Meta (through their digital resources to do so) to no avail

2- exhausted all available appeals requests (digitally)

3- emailed dozens of working email addresses for: Facebook, Instagram, Whatsapp, Meta, and Oculus

4- Called each branch of the company directly (got a recording stating there was no customer support available)

5- found and called the meta data center in Huntsville, no help.

6- Filed an FBI cyber crimes complaint

7- engaged an attorney to potentially file a defamation suit against Facebook

8- mailed Facebook through the US postal service with signature required and tracking information (letter expected to arrive Monday 10/3/22)

Please, someone, help me regain access to my assets. Not only for business purposes but 14 years of family history including the birth and adoption of my two youngest children, the deaths of my parents, my wedding… everything is there.

I have lots of records of all of this including a screen capture of the Facebook notification that I responded to which started all of this. I have every communication and effort documented.

I have attached some screen captures here including the one from my friend who was able to prevent her account from being disabled because she was fortunate enough to catch the hackers in the act. There is one photo of my cat on a treadmill attached. That photo is relevant because it is the last thing I posted on Facebook before starting my Oculus workout that day. My timeline matches up and the digital footprint of it should be enough to clear my name.

Please help.

Thank you very much for your time. I appreciate it more than you may know.

Desired outcome: Please allow me to prove my identity, provide extensive evidence, and regain access and control of my Facebook, Instagram, and Whatsapp accountsSecondarily, I would like the phishing criminals removed from Facebook.

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2:42 am EDT

Facebook My second account not traceable

I had two FB Accounts.For one I was asked to change PW and I did it.

Second Account details

user id : sushil.lalwani

PW : [protected]@1 Here it opens a different account

Date I found: 30th Sept.2022

I have been operating both FB accounts regularly but during last 3-4 days I encountered problems to log in and some other Sushil Lalwani used to appear with a beard.Then I clicked Not you,however,account did not open.

I have many pages created and with many photographs.Is it possible that my two accounts have been merged.Please inform

Please trace my second account.

Dr.Sushil J.Lalwani

Desired outcome: Should I continue with two accounts or close one.It was because I have members touching 5000 and therefore I opened second account.I appreciate a yeoman service provided by FB,

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2:20 pm EDT

Facebook Auction fraud on Facebook

Hello, I need to invoice Facebook for a fraudulent auction. This fake "sponsor" was an online auction and cost me 20.000. I am placing this responsibility on Facebook for not verifying their ads and sponsors. Facebook is good at "jailing" accounts that are against CV19 or political reasons, but failed miserably to check their marketplace ads. Thanks for your attention. Sincerely Patrick

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1:11 pm EDT

Facebook Marketplace payout

I listed a pair of sneakers on 9/14/22. I sold them and shipped to customer 9/15/22. the tracking numer is 1Z2A480R0312950640. They were delivered to the customer and I am still awaiting my payout. This is unacceptable. At this point i feel like facebook robbed me.

Desired outcome: I would like my payout for my sneakers

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11:02 am EDT

Facebook canceling MY ACCOUNT

I had to set up a second account as I purchased a new computer so MSN would not allow me to transfer my stuff to my new computer so I had to set up the new Facebook. Someone in their infinite wisdom reported it as a fake account and now Facebook is disabling it in 30 days and I cannot reach them to prevent this as I need the facebook. I also cannot access either account because they have blocked me from booth accountds

Desired outcome: I need to have the facebook account and would like to have access to it without the problems

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9:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook

I have been penalized for a photo I posted 2 years ago. Was reprimanded and was not able to post 2 years ago. Suddenly the picture appears, and I was again penalized for this photo. The picture has been posted like I just reposted it when I did not. It says on the pic the date of posting. One of your employees I do believe has for some unknown reason has taken this photo and issued this warning without any reason. It's wrong. EM OCONNELL

Desired outcome: Penalty removed

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6:48 pm EDT
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Facebook fb to remove me, why??

I really don't understand why FB would remove me. I have never done anything wrong. I came home yesterday, found that I had been hacked. I have an account with HP. I pay every month for Smart Friend to help me out with a problem and also have my PC protection. Hp tried to get me back in, I do not have a cell phone, ONLY a land line. So HP can work faster to fix problems. He got me back up, and less than an hour you sent me an email saying they are going to close me from FB. I clicked to ask you not to do that in 30 days, October 27, 2022. I can't receive codes, with no cell phone. HP had everything straight, with new PW's and entered them. I don't know what you expect me to do when I don't have a cell phone. FB has alot of people on their that say bad things sometimes, I don't do that. I hope you will let HP work with me to get back up. Thank you for your time and I hope to hear from you on this matter... God Bless.

Desired outcome: I would like you to let HP get me back up in FB.

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4:34 pm EDT

Facebook My facebook account

My name is Lwanda Marie Cole and on Facebook I am Candle Bovain Kitt or Candle Kitt. I have recently been unable yo gain access to my account where my family is currently and my children. My email is [protected]@gmail.com but it would not allow me access. My old accounts are blocked for 2cyears now. my number is [protected] please all my photos and music are in message for long time I'm blocked or someone continues to hack me.

Desired outcome: No recovery

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4:33 pm EDT
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Facebook disbarred from facebook

i was contacted by face book 2 days ago that i would be banned by facebook i disputed the warning and i was reinstated for about 30 minutes. i then got the warning that i was going to be forever banned for not following community standards and i have NOT! the only answer i have is that someone posted something terrible in my name. i have never said anything bad on facebook and actually rarely post anything-i just read . i received no information on why i am bannered and i want to be reinstated. can you help me with this, please? i hope so ! i had to change my email address from [protected]@maine.rr.com to [protected]@gmail.com could this have something to do with the ban?

Desired outcome: i would like to hear from you and i would like to be reinstated on facebook.

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4:31 pm EDT

Facebook I was hacked and facebook deleted my account.

I was hacked and Facebook did nothing to help in the situation. In fact they did the opposite. They deleted 15 years of photos, conversations, and information for my deceased father that I will never be able to view ever again. I requested a review of my account and provided my federal ID and the denied my request due to "Not having enough reviewers due to covid-19". Really, we are past covid-19. After that fact, I requested that I be able to download my information. They denied my request. They also deleted my Instagram account and deleted my business account as well. They have absolutely zero customer service and pretty much treat you like cattle going to the butcher barn.

Desired outcome: Reinstate my Facebook account, Instagram account, and my business page.

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Janice Saban
Gladstone, US
Oct 07, 2022 12:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same with me.

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A
10:20 am EDT

Facebook Bitcoin fraud done through facebook website

09/26/2022

Ref: Bitcoin Fraud using Facebook:

Bitcoin fraud done through Facebook website. The coins were purchase by three (3) Bitcoin and Facebook account holders. A total amount bitcoin purchased was: $350 + $80 + $280 + $100, = $830.00!

The individuals' names are: (1) James Donald [protected], (2) Frank Donald, [protected] and (3) Tiffany Whitter [protected], used Facebook to commit internet Bitcoin Fraud.

Congrats! I am James Donald along with Frank Donlad, Delivery Man, and Tiffany Whitter are setting up Bitcoin Wire Money Account through the Home care and family support grant program

U.S. government's principal agency for protecting the health of all Americans and providing essential human services, especially for those who are least able to help themselves. The mission of (Home care and family support grants) is to enhance the health and well-being of Americans by providing for effective health and humanitarian services and by fostering sound, sustained advances in the sciences underlying medicine, public health, and social services. This is a grant program aim at supporting families and especially lives of American. This program provides adequate finance to it successful applicants. Facebook! Now we will have to secure your account with your Facebook password so that nobody else claim to be you so that your grant will not be delivered to wrong claimer and when the mail men get to you then you unlock it with the password. Now let's have your FACEBOOK PASSWORD...…………So that we can secure it now on our database. Congratulation you have been registered successfully for a grant of $10,000. Your grant will be delivered in cash by our mail men upon completion of the entire process. Once again congratulation.

lation you have been registered successfully for a grant of $10,000. Your grant will be delivered in cash by our mail men upon completion of the entire process. Once again congratulation.

Hello, your payment was confirmed successfully by our management. Your grant will be delivered at exactly 9am on Monday. Kindly ensure your ID card is available. You will be receiving a notification via mobile immediately the delivery men commence on their trip.

James Donald's Bitcoin address wallet below:

3ByfkB69Czt2X42AUsvgBiYWGaY3WA413j!

Frank Doanld's Bitcoin address wallet below:

We need the receipt that show you sent it to our Bitcoin address wallet successfully because we still haven’t received it.

We need to be sure if the transaction was successful from your end. How many minutes will it take to perform a simple transaction? We are running out of time. What is going? Ok check your coin-me account and see how much is left in your Bitcoin wallet? You will need to redeem this code first online at their website http://www.coinme.com/redeem We have received your payment. But the Bitcoin you sent is ¿320.

Have sent your receipt to the management but they insisted you will have to complete the payment because we received ¿320.29 worth of Bitcoin instead of ¿350.

You will need to send more ¿50 worth of Bitcoin to complete the payment.

Hello, your claim was right. The delivery service encounters a problem with the custom officers, and they asked for stamps and clearance documents. How much do you have now let me see how we sort this out? The package processing includes the preparation of all documents that will be needed for the delivery including your grant money.

Are you aware the management is compensating all applicant. You will be receiving $20,000 instead. Meanwhile the management held a meeting yesterday, so we are looking forward to hearing the outcome of the meeting. If your package got delay, it’s because we are trying to sort things out so that you won’t have any problem in the future. Sorry for the delay.

The management gave an order which must be obey. You have to pay the ¿350 for the preparation of your debit Mastercard within the next 12 hours. Activation is free else you will forfeit your package. Sorry for the inconveniences but this debit card system was introduced to combat any unforeseen problem.

Please respond to this message by phone calling me at: [protected]

My email address is: [protected]@yahoo.com

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9:05 pm EDT

Facebook Hacking and security

My ex Martin Kinney, who has over 500 urls, and 91 alias's, and who I was told by a digital forensic company after having hard drives analyzed, told me he would never let his children near my husband.

He keeps repeatedly blocks me from Facebook, I do not understand, because I am not putting weird [censored] [censored] on your Facebook, trust me, I called my ex a PIG [censored] MONGER, and I got a restraining order, and haven't seen my kid for a year, if you do not allow people to have freedom of speech on their own Facebook sites, especially mine, its private, I dont let people in that I dont know, like I said, if you do not believe in freedom of speech, you need to make people aware, so this does not happen to them.

Im sick of trying to get on my t3o profiles, I download the pic, not good enough, over and over again. I am going to be homeless because my ex is a narsscisstic [censored], and desert want me on Facebook, I need to get in touch with friends so I have a placer to live and he is blocking me causing more problems in my life, I do not understand, why, its me that gets in trouble when he iOS the hacker jerk. [protected]@gmail.com [protected]@gmail.com [protected], please put my accounts back.

Desired outcome: put my accounts back, they are mine and you guys will not even accept the picture of myself.

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2:39 pm EDT

Facebook Scrollling bug

It used to be that if you scrolled down a friend's page to look at old posts, if you clicked the post and then closed the window, you would end up at the same place as where you clicked it. About a year ago, apparently due to Facebook hiring low cost, inexperienced programmers who don't know how to test out programming changes, now, if you click a picture and then close it, you go back to the beginning of the posts and have to scroll down to where you were. This is stupid. Why did Facebook change it? It has to be because, like so many things on Facebook, you hire poor quality programmers who don't know how to test out things when they change it. This bug has been in the software for over a year, but no one is smart enough to put it back to the way it used to be. Why can't you hire competent people to do your programming?

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10:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook page

I have a nonprofit fb page. https://www.facebook.com/graceanimalrehabok. Somehow i lost the admin access to the account. I am still admin in the business manager. I send my 501c3 status and my driver license to facebook meta support team. They told me they can't help me. Now, I am screw and all those years I have had build my audience is lost.

Please help me regain access to my page. https://www.facebook.com/CindyYeeKong

Desired outcome: I want to regain admin access to my facebook page.

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Update by Cindy1969
Sep 25, 2022 7:27 pm EDT

I had had the admin rights for the page until [protected].

While I was trying to remove my nonprofit page as a advertisement page with the help of meta support staff, I somehow removed my admin access to my page.

I have been working with facebook meta-support staff almost a month and I am getting nowhere with them.

I want to regain my admin status to my page. This is my page. https://www.facebook.com/graceanimalrehabok

Please help me to regain my admin status.

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11:52 am EDT

Facebook Facebook

I was scrolling on Facebook market place and out of nowhere it locked me out saying that I have been banned and that my account cant be seen by anyone and that I cannot use Facebook, there must be some mistake. I literally made this account last night 9/22/22. I am trying to conduct business on market place and cant even use messenger now. and no support person when I called the number?! the only reason that I can think of this happening is because my profile name is "Dawson smith " and my real name is Noah Smith , however Dawson is my middle name... this is clearly a mistake on your side!1

Desired outcome: please unlock or unblock or whatever to my account I have not done anything wrong, like I said I just made this account last night and have no friends and no post there is nothing to be held against me

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5:26 pm EDT

Facebook Service suspended

My account has been suspended for 30 days for some thing I posted over a year ago. I was informed that I posted an intimate photo that showed Hunter Biden with a minor Chinese girl. The photo was not intimate unless you choose to make it intimate. Apparently the Facebook fact checker chose to see this as an intimate photo and decided to suspend me for 30 days. I have a problem being suspended for something I posted a year ago. They chose not to suspend me when I originally posted it. I believe that I am being singled out because of my right wing viewpoints.

Desired outcome: I wish to be released from Facebook jail

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Facebook friends visibility numbers list was posted on Oct 25, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7783 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
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