Facebook
Reviews and Complaints

My account at Facebook was frozen, for a 2nd time, 1 to 2 weeks ago. Today is 10/17/2022.

I have tried to follow their instructions. First is to reproduce a series of characters that are not that clear. If you succeed at that then they go through a list of documents that they want, you to upload in order to prove I am me. I have tried to do that, but they do not have the ability to handle it.

Item TRULYK-03

ORDER #6273717

I NEVER ORDERED A MONTHLY SUBSCRIPTION. cancel cancel CANCEL

They keep charging me monthly and sending a product the I don't want. In ordered it one time only and they put it as a monthly subscription. I don't have supporting paperwork because I never ordered a subscription for this product. They are getting the money directly from my bank account, saying that I approved it. This is very untrue. I cannot seem to find any telephone numbers on their website to cancel directly. Please help me. I do not want this to keep being shipped to me.

good afternoon my name is shahrbano ( parvaneh ) Ado

and I have been customer for more than 15 years and my only happiness is when I go to Facebook or insta to react with friend and family and 5 days ago I woke up and my instagrams asked my password which I do not remember since I am not young and savy and my knowledge for computer is limited . please help me .thank you

I can't access my Facebook account. However, the account is visible when I do a search of my name in Google. The account pops up with my profile picture. But it belongs to someone else because the only action I can perform is to friend the account. I tried various Facebook support option to no avail. I get signed in a new account with the sane email address.

On the 11 October I received e mail with the following:

About this change

Tuesday, 11 October 2022 at 01:21 (PDT)

Near Hanoi, Vietnam

Firefox, Windows

I live in South Africa not Vietnam.

Please advice

I will attach pictures of the email and the Facebook account

My email and userid = ernest.[protected]@gmail.com

I’m Jejomar Erebaren a Operation and Maintenance Manager of Arayat-Mexico Solar Farm here in Arayat Pampanga, I would like you to check and help me for appealing for violating the community standards regarding September 25, 2022 CCTV footage I sent in “Citicore-Arayat O&M” messenger group.

I sent a video as my colleague is requesting actual site footage of the typhoon Karding at our plant here in Arayat-Mexico Solar Farm (Link: https://goo.gl/maps/W1S2LjUPmcYj7wWS9)

This footage is taken directly from one of our CCTV cameras at site named LP3.09.

Sorry if I have sent that footage as I am not aware that it is not allowed to send that kind of video as per FB community standard and it is my fault, but as a head of the plant site and in my position, I am also authorized by my company Citicore Power Inc. to share it within our group.

As of now I cannot access my account for I think 20 days now and I also cannot access some of the apps I have linked with my facebook account.

My account email is [protected]@yahoo.com

My facebook is Facebook.com/ypjomz

I am appealing as there's no warning regarding disabling my account without notice and until now Facebook doesn't confirming the receipt of my appeal as per their guidelines that they have to confirm that they received my email.

Facebook already have my IDs for verification.

A little over a month ago my facebook page was shut down because of an old post from years ago showed up in my newsfeed. I feel this was unfair since as it was an old post and I hadn't posted anything that day. I don’t know the exact date or day other than it was a Thursday. I feel that I was unfairly suspended. I only post jokes/jokeful memes that I got from Facebook in the first place or biblical things ment to uplift. I use Facebook as entertainment and my way of relieving stress, anxiety and depression. And if I did anything offensive then remove it or allow me to remove it rather than suspend my page.

I have been on Facebook close to 20 years. If I were not banned forever, I could show the exact date I joined.

I was censored a few times for posting something or saying something the "opinion monitors" (called fact checkers but have no facts) did not agree with. I was told I "violated community standards" which are not available to see anywhere on Facebook.

After a few censored posts, I was banned permanently. I tried and tried to get the ban lifted. I am an isolated senior, far from friends and family. I lost the ability to keep in touch with people I will never see again due to age and distance.

I have also been an active transporter for rescued dogs for the last 10 years. I lost all my dog rescue contacts and all access to available transports. I cannot tell you what a loss that is for me personally and for dogs hoping to get a freedom ride to a new home or rescue. Transports and my rescue network were so important to me and now I am just cut off.

On one of my callbacks to their support staff offered a way to get back on. I had mentioned that censorship was a violation of my First Amendment rights. After that, they told me I was banned forever because someone tried to hack my account. They said they had to verify who I am.

I was forced to give up name, address, birthday, phone number and email address. It was not enough. They wanted a .jpg of my driver's license that they would send to my email address.

The link was very strange. I have done a lot of graphic design work and am very proficient in Photoshop. I scanned and cropped my driver's license at 300 DPI and the finished image size was about 600 pixels wide. It was clear and readable. Nope, not good enough and I was told to do it over. The link from Facebook wanted an image that was 1500 pixels wide. I went back to Photoshop and resized the scanned image and resent it. Nope, not good enough. I am very good with Photoshop. Both images were clear and readable. Nope, still not good enough. Facebook sent a list of requirements for the image. Again, I am very proficient with Photoshop and I know both images were readable.

I am including the scan of my DL and the list of requirements to get my account unlocked. How can a user NOT violate "community standards" without knowing what they are? I asked for a copy, nope.

So, I am banned forever for expressing viewpoints Facebook "opinion monitors" do not agree with, but private account holders can post violent animal and child abuse videos. Facebook has private accounts that cannot be found by searching that show images of fights, sexual assaults, dog and animal torture, dogs burned alive, and children being molested. How do I know that? A former FB "Violent Content" monitor made a video of what is hidden behind the public views on Facebook. Here it is:

https://www.youtube.com/watch?v=GlTWIAFyjd4&t=2511s&ab_channel=Valuetainment

I am very concerned that I gave a hostile customer service department a copy of my DL and all that added personal info that can be used to hack my life by FB employees or sold to outsiders. Facebook is not an ethical company. They demand way more personal info than they can be trusted with. They violate the First Amendment over and over with impunity. Unfortunately, I cannot contact distant friends, family or rescue groups now. FB would not even allow me to download years of personal photos.

I received a notification from Facebook, today 10/12/22, at roughly 3:15 PM EST, that I had accepted a friend request from a man named Paul Meyers who, according to his profile, worked for Facebook. I do not know a man named Paul Meyers, nor did I accept any friend request from such a man. I rarely add anyone anymore on Facebook, much less post any content. Within seconds, my profile was reported for child pornography and then subsequently shut down without disputing or reversal requests allowed.

9/29/22 Facebook just closed my account. They said I was ineligible for an account. I have my account for 11 years, no suspensions, no rule breaking and follow all the guidelines. I disputed the decision through the "help desk" and received a response saying due to Covid they don't have enough help to review. Would like to have my account reinstated.

Hi I am unable to be deleting my account so please be deleting my account because I can not be signing into it any more and you will not be allowing me to be changing my password?!?

So please be deleting my account here is my cell phone number that you are not sending me any 6 digit code to it for me to be signing into my account I believe that some one has hacked it and my name is Thomas Conlin and my cell phone number is [protected] and my email address is [protected]@earthlink.net

My family owns a brick and mortar gun shop/ pawn shop. We are holding a grand reopening event with the radio and giveaway's at our new location. We made a Facebook event but unfortunately Facebook has restricted our posting and sharing in the event page.

When I tried to address the issue, they sent me a link to the community guidelines which states "you cannot advertise the sale or use of firearms" which is not what we are doing. We are advertising a COMMUNITY event.

Hi. My profile was stolen and is being used. Friends are getting sales promotions from “me”. Not me. Now this thief used my profile and posted a slur “as me”! You in turn kicked me off for 2 days because I was hacked. So now because the thief got away with it and FB never verifies - they can do it again! You said I posted “burn down”. I speak in complete sentences. That was NOT me! I did not post that.

Because you don’t verify- he can punish me anytime he wants. How do you fix this? You are responsible to verify.

And I do NOT live in Chicago! You have my phone in Missouri and Chicago Illinois. That must be him. Please fix this.

A few weeks ago, my neighbor notified me that I must have been hacked because someone posted inappropriate images on my Facebook page. When I signed on to check it out, it said my account was suspended for violating their rules. I tried to contact them to advise them that it wasn’t me and that my account was hacked but the only way to contact them is through the app and since my account is suspended I can’t get into my account to contact them. I am also suspended from Instagram and WhatsApp. I have tried to find a contact phone number or email for them but they don’t have either one, other than once you’re on the app, I am seriously upset because I have pictures and memories on there from at least 20 years ago that are precious to me. This is very unfair. I need my account back. Please help!

Account disabled or hacked Not sure which since I cannot access my account no matter what I try - they ask for an authentication code and I do not have access to get a code since I can't log into my account - getting the run around since I can't provide a code — I sent in my ID numerous times since they never confirmed they received it so the Blocked me saying I used the feature too many times Unbelievable! Still not able to get into account after 48 hours - It has nothing to do with any improper usage

This De Walt 20 volt cordless combo kit was advertised on Facebook, I ordered and paid $96.43, I received instead of my order a cheap tool value $5.00, the business has refused to refund my money or send my original order.

Dear Daniel Maher

Thanks for your purchase of ?Clearance Sale?-DeWalt 20-VOLT MAX LITHIUM ION BEST CORDLESS COMBO KIT and etc. and your order on ropean.store on [protected]:28:41UTC has been confirmed by the Merchant, ropean*UK, which name will appear on your bank statement.

Click https://xps.xborderecommerce.com/index/index/service/token/00b9324316f8c0f51a5c757d6736e11c0404 to see details of your order.

IMPORTANT: Please save the above link to track your order or contact seller.

This email is an automatic response. Please do not reply it.

Have a good day!

Xborderpay Ecommerce

On 9/21/22 at 11:30 pm I received a call from my son that he thought my Facebook had been hacked. Someone posted an inappropriate picture on my profile. I logged in and was prompted to change my password and submit my ID, so I did. After, I also received emails that my Ads had been approved. I did not request to have any ads and was not able to get into my account at that point.

On 9/25/22 my account was disabled. I did not post this inappropriate picture and did not ask for ads. I am so upset that I am falsely accusing of violating any community standards on 9/21/22. I have sent 4 letters to a physical address I found for Facebook with no reply yet. I did receive an email on 9/25 saying I am not eligible for Facebook. I have contacted a private investigator and see an attorney next week. I would just like to know who did this and to have access to Facebook again please. Since my account was disabled by Facebook, I have tried to create a few new accounts, and Facebook recognizes me and closes them as well. I am not being shady or corrupt, but I am traumatized that this has happened. I am an upstanding citizen in my community. I was the founder and president of a local cat rescue for 13 years. I have been recognized as a community hero in my community, been in the local newspapers for my rescue efforts, and I serve on the council at my local county health clinic. I did have a Facebook page for my cat, but I know now that is not allowed. But I did not post the pornographic photos on 9/21. I was truly hacked.

My account today was disabled due to something I supposedly posted that went against the community standards. I haven't posted ANYTHING controversy. Mine are ALL family and football related. I think I was hacked and cannot gain access to my account. Can someone PLEASE tell me what is going on?

I received an notice that there was an unauthorized access to may account on 10/06/2022 and I was being disabled because of a post goes against policy... no idea what they are talking about

I don't understand why I have to do a two-step authentication to sign in on my home computer yet I don't have to on my work computer. This crap saying that I am subject to being hacked, even though I NEVER have been sounds like a way to harass me. Double standards seem unfair and it sounds like you are discriminating against me. I don't know of anyone else that has to do this. Stop harassing me and making me feel like a bad person. I plan to talk to a civil attorney to find out why you are being prejudical toward me.

My account was disabled and after I sent a review request was told I was ineligible to use Facebook. I tried to use the Help Center to dispute this and when I entered the info requested, I got a message that because of COVID they would not do a review. I tried to call the phone number, but heard a recording that there is no phone support.

I have been a FB user for about 15 years and have always been in compliance. I don't know if I was hacked, or what the difficulty is. I have so many photos and contacts that I cannot access. Photos of family and grandchildren that cannot be replaced. I also use FB to network as an administrator of an early childhood advocacy page that I cannot access now as well as a business page. There has to be a way to resolve this. It was an erroneous and arbitrary decision that makes no sense.

What are my resources to resolve this?

This is ridiculus I have not typed anything into facebook. Nor have insuled, used profanity or insutled anyone. One day It was working then it was DISABELED!

I was very upset and vowed to never use facebook again! This my last attempt!

All my personal infrormation is correct!

!ts been a year or two since since I have been able too access my account!

So its your decison

B R Harvey