Facebook
Reviews and Complaints

I was locked out of my account on September 4, 2022. You asked to confirm my identity. I have sent in a photo copy of my ID. You sent instructions to log in. They instructions do not work. I have attempted to get a hold of Facebook with no help. I call and you don't offer phone support. The online support does not work. It should not be this difficult to get back into my account. When friends try to look me up they have said my account is no longer visible. My name is Heidi Ortner email [protected]@yahoo.com or [protected]@gmail.com my phone number is [protected].

Thank you,

Heidi Ortner

My mother tina warwick has been hacked and some one has added michelle to the front of my mothers name. She along with others have reported yet you say you will not close it as you see nothing wrong. The sick individuals that have done this has access to my kids which I am really up set about. They have messaged my mams family and friends and it is seriously getting concerning. How can you not take it down when it’s her account, you are supporting hackers by not taking it down. I want it shut if I will go further, they have photos of my kids

I have been attempting to help a mate who had is account hacked on facebook. I went through every process to attempt to retrieve the account back.

As facebook suggested if you account was hacked go to facebook.com/hacked. I helped my mate attempt the facebook selfie identifier, take a photo of a government ID and submit 2 non government IDs. Every time I do this it will not submit the images. It keeps saying something went wrong, and nothing would go anywhere

I have attempted to retrieve this for over 2 weeks now and still not working.

After a while of constantly trying it then would not even send confirmation codes to my friends email.

Few days later deciding to try again, then emails were coming through again however I am still unable to upload images of the ID

Am unable to find any contact details for further assistance

Ordered the item pictured below on August 21. Received a tracking number. On August 31st, my account was charged $74.25 for the item. On September 9th, I received a cheap cable kit with the same tracking number- which, to add insult to injury came $5.00 postage due.

Facebook needs to do due diligence on items being offered on the site.

Guessing that a considerable number of people have been taken in by this.

On 7/25/22 I purchased sneakers seen on a Face book ad. After waiting SEVERAL weeks with no info and seeing that this order was still "in process" I requested the order be cancelled. This request was ignored as was all my prior emails. The status of my order never changed and kept saying "in process". I kept sending emails and they kept sending auto return emails stating they had received my emails and would respond within 24 - 48 hours - they never dia. Finally on 8/26/22 I received an email saying it was shipped. I at this point had cancelled and didn't want the item even though it had been paid for on my VISA 0n07/25/22. On 8/31/22 I received it. After checking the poor quality of the sneakers and the fact that my VISA had been charged the $45.98 on the day ordered for something that was clearly cancelled I tried again to contact them. I emailed them many times for info as to what I need to do for a refund only to be ignored. After this purchase my VISA was "compromised" and I had to destroy it - coincidence - I think not. A week later I received yet another pair of sneakers!

Not aware of what occurred, was receiving messages through messages from a friend that their Facebook was looked and to help receive a code that will unlock their account. Once that occurred my account became locked. Received the steps to retrieve or unlock the account and performed the steps and no results, account still locked. The steps that was presented required some form of photo ID and I submitted that photo ID and now I very concerned about what has happened. I to be assured that everything will be OK and to access my Facebook account.

Hi there, My name is Anupama Sankritya, and I am not getting any code that is sent by Facebook for 2-factor authentication. I want to receive the code on my registered phone number ([protected]) or the email ([protected]@gmail.com), as it is restricting my access. The app as well as the website is asking me to use the code from the app's code generator. However, there is no code generator on the app and now the login is not happening.

As my previous device is not in use and it is not working anymore. I just need to access my account.

I have attached the instruction that is showing after clicking the hyperlink (Need another way to authenticate?), however, this is no code generator on the app or on the website.

On August 22nd, my Facebook account was disabled due to a hacker posting images of child exploitation on my account. I received notice from Facebook that I could "appeal the decision" otherwise after 30 days, my account would be disabled. I attempted to appeal the decision but my accounts were disabled within 1 hour of receiving this email. I have tried numerous avenues of contacting Facebook/Instagram/Meta Platforms, Inc. and have not been successful. I'm also getting emails from Meta ADs in relation to my old and not used and cancelled business page, Cardinal Charters, saying they have approved ads and they are now trying to charge me. They have no customer service presence and you can only request assistance through automated forms which continue to give error messages and are of no assistance. I have had these accounts for well over a decade and never had any type of violations of their terms or guidelines, yet, after this obvious hacking all of my data is gone. Hundreds of photos and videos of deceased loved ones, many of my business and professional contacts, etc. gone because they provide no recourse for me to reach out. Please help in getting access back.

Facebook Name: Melanie Russell

Facebook/Instagram email: mel. [protected]@gmail.com or mel. [protected]@gmail.com

Ako po si Rosario mendoza padiernos, 

Trying to get a refund para sa downpayment kopo nag start ang loan application last 2016   full paid po ang amount ng down payment, sa camella nueva ecija, unit blk 7 lot 8 phase 1, hindi po nila napa approve sa bank ang loan then we had no choice po to ask for refund 

sabi nila ipa assume nila ang unit para maibalik ang downpayment po, it took couple years till today lang kame nakabalik sa office nila dito sa cabanatuan city 9/6/2022

Then we ask the receptionist if occupied na yung unit sabi nila way back 2019 pa na sold yung unit so then we ask if asan na yung down-payment namin since na benta na ang sabi nila forfeited na ang account ko at non refundable then i ask po san napunta yung pera kona dugot pawis bago ko naipon ang sabi sa developer daw pero ala po nag inform samin, obvious po na malaking pang iiscam po ang ginawa sakin

trying solb this matter po in a nice way but I'm also seeking an advice sa lawyer to file a law suit..

Hoping na matulungan nyo ako sa case ko at makuha ang pinag paguran kong pera, 

Ito po ang email ko [protected]@gmail.com

Maraming salamat po

Rosario

This is the 3rd time I have been barred from using marketplace for supposedly not following the community standards. I have read the standards and cannot find where I have violated them. Each time I have tried to have facebook explain to me what I am doing wrong, I have never received an answer. Now I am told that this time is FINAL. I have also received in my spam a number of times that my facebook has been hacked, which I ha deleted. I would at least like an explanation what I'm doing wrong, if it would have been explained to me previously I could have corrected it. John Binggely

On 3 September 2022, at approximately 1030am, I posted a FB comment in relation to a stolen aircraft, unknown person, flying over the city of Tupelo, MS and threatening to crash the plane into the local Walmart. I watched the incident on Fox News. I then posted a FB comment, with words to the effect: "They should send up a Navy, Air Force jet, try to push the plane out of the area, out to an open area and if necessary, shoot it down, to avoid the risk to HUNDREDS of INNOCENTS". I never threatened anybody. I was sent a FB message later that same day stating that I had "Violated their standards". With all the threats, murders, violence, criminal acts that FACEBOOK post, didn't know they had ANY "Standards". 2-3 months ago, I posted another comment in reference to a FB post. Some criminals had broken into an old guys home. He chased them out and fired shots at them. He was 79. I can say "Old" because I'm 80, a DAV, with titanium, knees, bones. :) I posted a comment : "Too old to fight, too proud to run, so he just starts shooting". And I was blocked 7 days. Apparently the teens or whoever does the "reviews", decides to "Block", censor, restrict, have an aversion to the words, "shoot, killing, dying" and yet THEY post the "Shooting, killing, dying" from DC, NYC and Chicago every hour of the day. I served 24 years in the Military, 5 and a half years in Vietnam, cross Border in Thailand. I can assure FB that I do understand the words, "Shooting, killing, dying". Thanks for your consideration.

on 8/14/22 around 10pm(pst) my husband started yelling at me that kitty porn was on my facebook! I freaked out and ran over to my husbands phone to see and saw maybe 10 seconds then my facebook was off.

Looking back on my emails here is what I found

7/25

You have 1 notification about Claudia

Mon, Jul 25, 2022 3:17 am

Facebook [protected]@facebookmail.comHide

To JT Ralph [protected]@mccabedtla.com

8/4

You have 2 notifications about Claudia and Mariah

Thu, Aug 4, 2022 12:06 am

Facebook [protected]@facebookmail.comHide

To JT Ralph [protected]@mccabedtla.com

8/4

You have 1 notification about Mariah

Thu, Aug 4, 2022 1:34 am

Facebook [protected]@facebookmail.comHide

To JT Ralph [protected]@mccabedtla.com

these continued daily until Aug 14 Then I received this:

[protected] is your Facebook account recovery code

Sun, Aug 14, 2022 9:53 pm

Facebook [protected]@facebookmail.comHide

To Kathy McCabe [protected]@aol.com

Then I tried to change my password several times daily however they would put me into loop no way to go forward, then I got this

From: Facebook

To: [protected]@aol.com

Sent: Fri, Aug 19, 2022 1:19 pm

Subject: Thank you for submitting your ID

Hi Kathy,

We’ve determined that you are ineligible to use Facebook. To learn more about Facebook’s policies, please review the Facebook Statement of Rights and Responsibilities:

https://www.facebook.com/legal/terms?ref=cr

Unfortunately, for safety and security reasons, we can't provide additional information as to why your account was disabled. We appreciate your understanding, as this decision is final.

Thanks

I am so frustrated I sent this: What are u talking about, I have done nothing wrong, I WAS HACKED. Check my history, I am a 74 year old lady, check my history, I only use facebook, instagram and messenger to interface with my friends, u can see that. This is beyond cruel, u should be helping me to find out what happened instead of cut and dry...

SINCE THEN THEY HAVE CLOSED MY WHATSAPP AND MCCABEDTLA (BUSINESS) FACEBOOK PAGE...ALONG WITH MY FACEBOOK, INSTAGRAM AND MESSENGER...

I AM DESPERATE AND NO WHERE TO TURN. I HAVE ASKED EVERYONE I KNOW, MY PHONE CARRIER, AOL ETC...

ANY UNDERSTANDING AND HELP U CAN GIVE ME IS VERY APPRECIATED.

September 1 the Pease-consider-this-blog followers facebook site was virtually shut down with this comment on all the posts "Commenting has been turned off for this post." And I am unable to create new posts.

Was this done by facebook for some reason or this a problem with settings on the website? In any case, the website is unusable at this time and we need help resolving it.

I hope we are not being frozen or cancelled by facebook for our political views or some other woke reason. That would be very disappointing since I have seen facebook as being reasonable and fair. I seek your timely response.

Respectfully yours,

Terry Hatfield, site administrator

I shared a meme with a fascist Republikkkan political candidate and a list of her stupid remarks. Facebook suspended me for 30 days "for misinformation about the Covid pandemic". First off, I only quoted HER. SHE actually DID make the false claim. Second, it was SHARED from Facebook post, and that post was not deleted. Not only that, Facebook refuses to communicate AT ALL about their stupid censorship. Apparently, they are pro- GOP and suspend you for offending the rightys.

Someone stole a Zillow ad I placed many months ago to rent out an apartment I have. They used my address and are demanding money I believe it’s 600 plus another 800 to get the keys to this apartment and move in. Strangers keep showing up to the apartment and now my tenant is scared and wants to move out. I have reported this ad to Facebook also to the police but it keeps reappearing and people keep falling for the same scam. I don’t know how to stop this and Facebook has been completely unresponsive.

My Facebook account was hacked on July 17th . I closed and opened a new one with new password.

Derrick Holland is the name that appears with my old account ,harassing my friends on Facebook,messenger,and instagram.

He presented under a friend's name whom he had just hacked btw. 🙁 had me out in a code number in an email to get him back in under her name not his.

I suspect this awful person has hacked many and I don't know what to do. Unfair and stressful.

I tried getting his account with my old picture of husband and I , closed but your Facebook help centre said no . This is more detailed hopefully you can work with this . There are a lot of accounts under Derrick Holland , probably all hacked by him.

My profile page along with access to my business accounts have been disabled with an accusation go breaking Community Standards related to the exploitation of children, this is a fairly lofty accusation. I am a long-time FB user and patron running multiple businesses through this platform. I have in NO way participated in such activities. I am now unable to access any of my proprietary materials or connect with clients who have been setup with FB Messenger in organized groups. Further, ALL my communication and content for past combinations has been removed! I am unable to access help through ANY of the recommended help options as my account is frozen.

my name is Camilo Parada

I have a charge from august 27th 2022 on my credit card which I never made or authorized of $44.17

the charge number is

FACEBK *53WCUGTZS2

Since August 27 noon, as I was using my Facebook, out of nowhere I got logged out and I couldn't log back in, I used the *forgot password * can't log in, the I tried using the * sending codes but ended up knowing my email account had been changed, so I can't log in and I can't send codes since email had been changed. I've tried everything as I can to login in anyway I can, I still couldn't log in

Facebook

1601 Willow Rd,

Menlo Park CA94025-1452

Dear Facebook,

My Facebook account was hacked back in June, and I thought I had taken the proper steps to handle the situation. My account stated that it was under investigation for 30 days and that Facebook was doing an investigation of what happened on my account. I received an email stating that something was shared that was inappropriate on my account and was asked to change my password if it wasn’t me, I clicked the button that I didn’t that it wasn’t me and then changed me password, then the hacker changed my password again. So, I changed it again and I thought that I did everything that I was supposed to do. I was just waiting to have access to my account again. I even took a picture of my face and sent a copy of my driver’s license to prove my identity and my account was still disabled. My cousin did some investigating for me and found a form that I guess I should have filled out before the 30 days was up to dispute the decision of my account being deactivated. I just want my account back and don’t understand why if someone hacked into my account and shared something inappropriate on my account, and it wasn’t me that I am being punished for it. I have years of pictures, memories and videos of family members who have passed away that are in my Facebook account that are very, very sacred to me and I just want to ask that I have my account back. I hope that I am sending this letter to the right address as I have called the number and there is no answer and I have no access to the help center as I no longer have a Facebook account because it has been deactivated. Please help me fix this issue.

My account name is Amy Courtney-Bray

Kind Regards,

Amy Bray