Facebook’s earns a 4.3-star rating from 7783 reviews, showing that the majority of social media users are very satisfied with platform experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
On the 22/03/2022 Facebook closed my account http://www.Facebook.com/susan.massey.779 they have accused me of a comment or post that did not follow community standards and my account has been disabled. I have not been provided any information from facebook as to what has been posted and l have no idea what they are accusing me of? as l believe l have done nothing wrong. Please provide me with what that information is.
Desired outcome: To have my facebook page reinstated so l may communicate with family and friends. I would appreciate a response.
Account restricted due to violating community standards.
I want clarification as to why my account was restricted for a comment I made on a post. I said “white pride” without knowing that the KKK and other white supremacy groups use this term specifically. I am not affiliated with, and do not endorse those groups. I was just showing pride for my race. Black Lives Matter could be considered a terrorist / black supremacy organization and they are free to post anything related to being black. I also found an account called Black Pride with Black Power in the logo. If I am not allowed to say “white pride” or “white power” then “black pride” or “black power” violates facebooks community standards according to this logic. I am a white person, I was born white, I didn’t choose my race/nationality/skin color. This is what I am and I am proud of what I am in a non-threatening, non-violent way that is in no way, shape, or form affiliated with white nationalists, white supremists, KKK, proud boys, or any other group of people that affiliate with those groups. So my question to you is this: why is my race excluded? Why am I being punished and my account restricted for showing pride in my race/skin color/nationality? The president of the United States is white, the previous president is white, the creator of Facebook is white, the creators/owners of other big tech companies/social media companies are white. So will they get banned for showing pride for their skin color too? I just want clarification and accountability on this issue. I don’t agree with the decision. I understand that my comment could be misinterpreted as being affiliated with a racist organization such as the KKK. I am not a racist, I do not believe in racism, I do not promote racism, and I do not associate myself with racist people, regardless of their skin color/race/nationality. I love people of all races/ethnicities/nationalities. Please show me where it states in your “community standards” that it’s against the rules to make a comment or post about being proud of your race / color. If being white is a bad thing, then I want to know why it’s bad. The rules should apply to everyone equally. Therefore I want to know why my skin color is being discriminated against by Facebook. Thank you!
Desired outcome: Account restriction removed.
Closing my account for nothing
You closed my account I'm 77 years old my age was on Facebook without my knowledge I tried to change it in my profile, I made a mistake by hitting 2022 which apparently was not good.
Desired outcome: Open facebook account
sale of a mobility device
I tried to sell a collapsible, lightweight wheelchair which was never used as it was not needed to assist partner who was recovering from major surgery. Facebook disallowed the ad claiming it was against their Commercial Interest Policy. When I read what was not allowed, all I saw was things like breast pumps, safety first kits. bandages etc. A wheelchair does not involve any invasion, restriction or treatment of a body.
Asked for a clarification and got the same message. Lazy Facebook with robot replies.
They should include wheelchairs on their banned list if this is the case.
Desired outcome: Clarification of vague details as to why a wheelchair is excellent condition (never used) is not allowed for sale on a F/B community group
why is my account disabled and why on community standards
i am an ordain minister and can proof it by sending you a pic of my condentuals.So then why is my account disabled
Fact checker / communist standards
My account has been lock 3 times: #1 friend posted she almost burnt her house down after walking in and almost stepping on a snake! I replayed I burnt it down also! A lot of people are scared of snakes! Was Lock out of account, # 2 post of US Police being shot at by Mexico Drug Lords! I stayed get snapper and not time the Drug Lords shot at our police to light the drug lords up! Was lock out again! Now today made a statement that if your dumb enough to try and take a policeman gun or taser you should be shot! Your liberals are police hating they stand for criminals. Unlock the account. Account is under “ [protected]@yahoo.com!
Desired outcome: Unlock my account
Forward to FOX, Newmax, CBS, NBC, RNC, DNC and FCC:
Lock account: Maddog801@yahoo.com for six days for taking up for police who had to shoot a criminal fighting him attempting to take the officer taser, then block for stating that police officers being shot at by Mexico Drug z lords the police should have a sniper and light the criminals up trying to shoot our police! How discussing and disgraceful can these so call communist checkers be!
Yes I go on the news and bring copies if not unlock at once!
Buddy Dugger
any chat platform or website, not just facebook [now and in the past], has a no violence policy. saying you want someone, even in defense of someone, to have violence against them is against the rules. it isn't political, its not censoring, it is a stand against ANY form of violent content. it is unfortunate that you were blocked, the comments hit the no violence rule so they took action that went by the rules.
Before anyone points it out, there are allot of content that is put up any point in time. no one is perfect [not even the bots] in seeing and flagging all violent content. even reported content is checked and sometimes they deem it fine due to unknown factors in their investigation that might be flawed.
Facebook social media account
my facebook acct was hacked on apr 8 2022. hacker chgd my email address and password at 8:00 am pdt per fb's email then sent me. I followed FB's step by step instruc to secure my acct. it didnt work. tried to upload my id a million times but fb kept rejecting it saying it was a photo issue. my id is definitely valid. it is a calif state issued drivers lic thru dmv. my pic is not altered or damaged. copies uploaded were very clear and all info readable. after a bunch of failed tries at uploading id i waited til next day to try and recover my acct again but now for the last 5 days ea time i try to secure my acct I keep getting fb msg "cant use ths feature right now" and it won't let me try and secure my acct. im afraid hacker has been offensive and has gotten my acct banned for bad behavior. this makes me feel deeply violated! Now realizing that FB won't help me and isn't availble is like being victimized all over again x 1000! My [protected]@yahoo.com to [protected]@post.com on Friday, April 8, 2022 at 8:00 AM (PDT). I didnt do it
Desired outcome: i jst want help to get bk into my fb acct & recov wtever they deleted. It hsn't bn 30 dys so i know its poss. I jst wnt someone to plse help me. i'm worried sick over evil hacker cntactng my frnds or doing God knows wht to humiliate me!
discrimmination evident in Facebook penalty system
I have been accused of breaches in community standards for,
being sarcastic (regarding police brutality against a pregnant woman),
using a common turn of phrase, (kick him to the curb) common in Australia and used when advising someone "to move on" re a boyfriend, freeloader, grifter etc and most alarming after praising a female doctor for a well delivered speech and decrying the ability of the men in the room to "get it" was considered "hate speech".
I live in a wonderfully multi-cultural country where hate speech is soundly condemned and I applaud that, but try as I might, I struggle to see the hate in any of my comments. Sarcastic? yes - Colloquial? probably - full of disdain? definitely.
Full of hate? not at all - inciting violence? never
Simply Aussie vernacular, which often is "in your face" with its brutal honesty. Without having any consideration for context or nuance, leads me to conclude that facebook does indeed discriminate against me on the basis of my nationality.
To make matters worse there is no proper review system in place to correct any errors facebook make.
Desired outcome: Instead of ignoring me, I would like my comments to be reviewed, preferably by an Australian or U.K. individual more familiar with the Australian way of speaking.I would like these infractions removed from my account.
My account was hacked
Dear sir or Madame. My name is Anders Groth my email [protected]@gmail.com. My account has been hacked and the hacker canged my email address and password. I can see my account with my phone number [protected] but I can not recover my account because the hacker changed my email amd password and I am running in circles for the hacker is contacting my contacts. I need help with this please. Attached is a pdf of my passport to show I am who I am. Thank you. Regards Anders Groth.
Desired outcome: Get my account back from the hacker.
Banned for comments
I have had 3 very unfair and wrongly judged abuses of community standards held against me.
1 I made a sarcastic remark about police brutality
2 I used a turn of phrase, "kick him to the curb" which translates to ...do something about it
3 Praised a well delivered speech
In Australia we speak up and speak out if we see a wrong but clearly our candid turns of phrase leaves us as being classified as "hate speakers".
At no time were my remarks "hateful" or targeted.
I have read many similar accounts where context and nuance remove all thought of hate being involved at all.
The system to appeal such labels doesn't work (that is if you can actually get your complaint reviewed) and needs to be improved.
This is clearly a highly flawed system of penalties that needs a do over.
Desired outcome: I would like a human being, preferably Aussie or U.K. to review my remarks and then explain to me whether or not or simply why they are hateful.I want these "infractions" removed from my account.
Facebook dating app
It is 12:40 am, April 9th.
My 15 year old son asked me why Facebook is suggesting he join a dating app. Then found out it's been suggested to my adult sons as well.
I do not condone my 15 year old dating at this time. And I do not appreciate you soliciting my son! This needs to stop immediately!
Desired outcome: Permanent Removal of the app/service
do not use that app its a scam and false info
do not use fb datng app its 85% scam not worth it at all
Disabling accounts
Facebook just disabled my account without any information as to why they are doing so.
They are not specific as to why they are doing this, this needs to stop, they are frivolously doing this to customers without an explanation as to why.
This is the message they post.
" Your account has been disabled
For more information please visit the Help Center.
Your account was disabled on Apr 6, 2022. If you think your account was disabled by mistake you can submit more information via the Help Center for up to 30 days after your account was disabled. After that, your account will be permanently disabled and you will no longer be able to request a review."
When you go to the help center there is not much help. Something needs to be done to resolve such issues.
Desired outcome: Need contact information from Facebook, so I can talk to a representative about this issue. Want to know what I posted that would cause such actions.
Sardayshop
Hi : I am Sam from Excel Product Services a business entity located in Toronto Canada. I placed an order with Sardayshop for my shop equipment ( lift tool 2 pcs ) trusting its authenticity being listed on facebook. Apparently my money was sent to irtiquel.com for CAD $ 57.27 by SardayShop . I have not received the items till now from this company.
The order # is [protected] Payment info : MBF220120063902655 Order date Jan 19, 2022.
I am trying to contact SardayShop and there is no information on their contact telephone #. On checking for the details on IRTIQUEL the final recipient of my money I found that it is a scam organization and not legit.
Trusting facebook I made this transaction. Request Face book to get my refund from Sardayshop. My email id is [protected]@bellnet.ca. My telephone # is [protected].
Thanks and regards Sam Apr 02, 2022
Stop the scam and shut down my facebook page
My name is Tina Grinnell and I am contacting you about a scam that is going around on my face book page. They have my driver's license and picture of me asking people to send money to a cash app account and they will receive something in return. I was just made aware of this, And need to stop it immediately. I tried contacting face book, however, I never received a response. Thank you for any assistance you can provide me on the next steps to take.
Tina Grinnell
[protected]@gmail.com
Lack of diversity and deprivation of enjoyment of goods purchased
Approximately a week ago I was banned from using my VR Headset for 3 days for making "hate speech" on facebook.
I had praised a doctor for a well delivered speech while decrying a lack of understanding from the male gender involved. There was no hate directed at anyone for which I was accused.
My VR set cost in access of $600 and it defies decency and potentially consumer law to curtail its use in such an arbitrary fashion.
Facebook tell me that I can appeal to the oversight board but I cannot...Not only are you advised your appeal may not be heard by the board, it is impossible to access the site (I have tried many times over many days).
Facebook shows a stunning lack of diversity as well as they are unable to view/judge comments in context, or with nuance, or just plain ol' country of origin vernacular, sarcasm or humour.
Diversity dictates that culture including its language can and will vary from country to country, believe me I know, I am a proud Aussie from one of the most culturally diverse lands on this planet and wouldn't live anywhere else.
Please fix this unjust system...
Desired outcome: I would like the method for accusing wrongdoers to be accurate and take into account context humour sarcasm etc.
Can I add to outcomes desired...Facebook need to separate their penalty system from the chattels bought by consumers.
Banned
Dear Facebook
My name is Anita Pettengill my AOL account was hacked, leading to my Facebook account being hacked. My facebook was shut down for inappropriate content. I can assure you it was not me. Apparently there was activity I was not aware of.
I am sending you proof of hacking into my accounts from out of the USA and the days leading up to the shut down.
I was told also to attach my drivers license for proof of idenity.
Please reinstate my facebook page.
I am attaching all proof that my account was hacked from aol (which I dont use but that is where I originally opened my FB account) therefore it started the ball rolling for this unfortunate series of events.
I use FB for business as well as personal and run a non-profit... which I think is what started the hate. We were collecting items for Ukraine 🇺🇦 refugees... I think someone saw that and retaliated.
Thank you for your attention to this matter.
Sincerely,
Anita Pettengill
203.470.1296
[protected]@gmail.com
AnitaPettengill
203.470.1296
Desired outcome: reinstatement
I have been locked out of my personal and business accounts
On March25, 2022 I received a notification that one of my e-mail accounts had been used to log into my personal account. Not knowing that e-mail could have been used on a desk top or cell also associated with the 2 other e=mails 3 business accounts, a personal face book, etc, I said it was not me. BOOM. Locked out from all facebook activity. OK attempt to to prove its me. I do send the e-mail associated with original account, a photocopy of driver's license. Not good enough. They want proof of employment? I have given the all they have asked for. "they can't read it" I feel they are fishing for personal information. I will answer any question they want but I do not want to continue to send copies of personal information. Today they give me a message the site to correct this is broken. What's really going on Facebook?
Desired outcome: I want access restored to my account immediately!
Will Austin
My sister passed in dec 2021 she left me her sister as executor of her will, her son was not happy about her doing this so now he has posted on his profile derogatory remarks and name calling and has even posted a check for all to see with bank info and addresses.
We are filing a lawsuit against him these are total lies and is ruining my business and harming my reputation it needs to be taken down, he has been ask to do this but refuses.https://www.facebook.com/will.austin.7
Desired outcome: Remove profile from facebook
I had a problem with the stupid AI camera last night attempting to verify that I am a real person and my account was suspended. Why? 24 March 2022
Desired outcome: Reinstate my account Warrenj Hudson
I have been hacked and I had no control.
Facebook has disabled Ken Craig and my other site I had with mine Gatorheadband.
I would like to know why, they were trying to tell me but I couldn't answer them. I have never been taking off for any reason. I know something happen and must have been bad. I would like to know who and what they actually did. If you can help in any way I sure would appreciate the help.
My email([protected]@live.com)
Thank you and take care
Facebook Reviews 0
If you represent Facebook, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Facebook
The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.
In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.
Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.
Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific problem you faced with your Facebook account or service.
- Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
- The exact nature of the issue, with as many details as possible.
- Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
- The company's response or lack thereof.
- How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.
Overview of Facebook complaint handling
-
Facebook Contacts
-
Facebook phone numbers+1 (650) 543-4800+1 (650) 543-4800Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
-
Facebook address1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
-
Facebook social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
Most discussed Facebook complaints
Ripoff/scamRecent comments about Facebook company
You submitted an appeal as shownOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.