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4.3 24 Reviews 1396 Complaints
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Facebook Complaints 1396

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G
6:05 pm EDT
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Facebook I have been hacked and I had no control.

Facebook has disabled Ken Craig and my other site I had with mine Gatorheadband.

I would like to know why, they were trying to tell me but I couldn't answer them. I have never been taking off for any reason. I know something happen and must have been bad. I would like to know who and what they actually did. If you can help in any way I sure would appreciate the help.

My email([protected]@live.com)

Thank you and take care

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2:55 pm EDT

Facebook Marketplace

On 3/16/2022 @ 10:01 am I was sent a notification from Facebook that someone logged into my account from a state I don’t live in. I changed my password. On 3/17/2022 I received a notification that I am being blocked from using Marketplace because a listing I posted went against their Community Standards. I did not post anything for sale since September of 2021. Facebook will not restore my ability to use Marketplace or tell me what it was I supposedly listed for sale. I have asked for a review of this matter but Facebook states that after careful review they are unable to take further action on this matter even though i am not guilty of what they are claiming I did!

Desired outcome: Restore my ability to buy and sell on Marketplace and issue an apology to me!

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8:01 pm EDT

Facebook Facebook itself

I was commenting to my best friends daughter, who is a really good friend of mine. She was explaining how the world can't handle her. I specifically told her, that she doesn't scare me, I would have Evan Crabtree beat her up. Evan is her older brother, and Justyne, Evan, her mom and dad are relation of mine. Your logarithm accused me of bullying, which is so far from the truth it's ridiculous. I haven't been perfect, but I've intentionally watched my language, only to be ambushed by your program.

Desired outcome: I want the restriction on my account to be rescinded.

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Tonifrom down under
Nullawarre, AU
Mar 29, 2022 11:41 pm EDT
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another comment taken totally out of context

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M
7:52 am EDT

Facebook Recent Comments(hourly exceed)

I'm pretty sure I select the correct answer for the recent comments but Facebook says there is something wrong. I want to log in to my account as soon as possible. Now, I need to wait an another hour. I can't access the account on another device. When I try once in site, it works perfectly but when I log in to Facebook app... The laptop that I used for "approve to another device" is not working anymore, they mean to log in again by approving to another device. I tried answering twice the required.. recent comment and I failed. I hope there is another option than "approve to another device" and "recent comments". I'd rather pick sent code to email address or number but it didn't show up. I am restless right now. Helpppp.

Desired outcome: I hope there is another option than "approve to another device" and "recent comments". I'd rather pick sent code to email address or number but it didn't show up. I am restless right now. Helpppp.

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8:47 pm EST

Facebook i have a questuion for you

hi my name is heather some buddy is pretending to be something there not a celebrity stole that info contact pictures and identity claiming there that person investigation needs to be done believe that who they are they ask me to install telegram better communication they claim there that celebrity asking if i have a credit card showing me a picture of celebrity saying that me i dont knows where they got the picture from and actor or celebrity is not going to ask you if you have a credit card they threat to call the FBI on me i dont think he is who he says he is i am reporting it to Facebook you need to look into it and investigation the address is on my Facebook i have been talking to them i dont think they are who they say they are there claiming to be this celebrity Channing Tatum the actor

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5:49 am EST

Facebook My account bans

I have been banned now for 30 days which is affecting my businesses and my personal life a great deal being isolated in my home as a work-at-home mother. I have recently received a 30-day ban for stating in a closed group that I would "kick my kids' arse" if they acted up in a local business. Before that, I got banned for looking for a birdcage for sale and asking if anyone had a young male Indian Ringneck, but I was not looking to purchase the bird, which is against community standards. Before that, I was banned for selling plant seeds which IS legal, and then before that for the simple statement that "men are pigs." These are out of control algorithms. Nothing I have said affects public safety or the reputation of FB and I should not be banned from using FB appropriately. I honestly do not know what to say on FB anymore as it is obvious that I am flagged and everything I say and do is illegally monitored at this point. I do feel I am being harassed and considering seeking legal advice as I think this is overuse of power, harassment, and unfair treatment which is affecting my mental health, the financial gains of my business, amongst other issues.

Desired outcome: I would like all bans removed and my account to stop being harassed unless I do post something that affects the integrity of FB. I also want a button that allows a human to interact with these cases so my voice is heard correctly.

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12:04 pm EST

Facebook restriction

I was given a restriction about a comment I made to someone privately that ended up in a feed. I believe I had done it accidently which I still don't understand.

It was a mistake and I am extremely sorry this happened at all. I've tried to maintain a smart way of responding though sometimes it can be difficult with some of the things people say, but that being said, I realize facebook does have rules.

I was originally given a 2 day restriction but after the 1st day, it shows I still have 48 hours to go. if I am correct, 2 days, or 48 hours is basically the same. so if anything I should only have 1 day left and that I find wrong but it is what it is.

I was hoping to be able to post for my sons birthday today.

I attached a copy of the restriction that showed up yesterday, but now as I had mentioned, it shows 45 hours left.

Thank you in advance.

Desired outcome: I will take the warning but hopefully have my account restored now.

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6:27 pm EST

Facebook Face Book

After reading some of these Complaints I see why my account was suspended, Face Book violates my right of free speech. If you are going to punish users be fair and let them know what they did and give them the chance to delete the comment.

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7:41 am EST

Facebook I am complaining about the lack of customer service provided to facebook users by facebook itself

For all of February, every time I logged into my account, via my only laptop or my only cell phone, I kept getting a message that I was logging in from an unknown device/location. I followed the instructions, got codes, changed my password, (too many times to remember how many times), filled out the pick 4 posts you’ve made in the past 3 months, etc. Each time I would get a response that my identity could still not be verified, try later. I could not get in, period. So I tried to open a new Facebook account. Then I got a message that I violated the terms and would be locked out for 30 days, with maybe never getting back in. The irony is I daily get notifications from Facebook, to this email address of all the posts, PMs, etc. that I’ve missed! I also have an instagram account, using this same laptop. Yet I cannot be “identified.” I am an admin of a private community Facebook page that I have been unable to monitor and unable to approve new members. I also use Facebook to keep in touch with relatives around the country, my sister-in-law was buried last Wednesday and I don’t even know if my flowers were received or how the funeral went! I have tried everything possible. I have filled out the think you’ve been hacked form and sent in a picture of my NYS driver’s license, we winter in Florida, and still unable to get into my account. I implore someone to please help. It is just awful that there is no one to directly speak to to assist with these matters.

Desired outcome: A live contact person to fix this.

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6:17 am EST
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Facebook my facebbook acount

i recieved an email from you saying my facebook phone number and my email address has beed changed also phone number changed

I have not autherised this .

can you help. date this happened 02 march 2022,

email [protected]@btinternet.com

Desired outcome: i really want to get back on facebook .please some one or something has changed everything and I can,t get to my friends

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K
10:42 am EST

Facebook Suspension of accounts - stop meta!!

I have had my account FB suspended I had a personal account and a small business page - I had stopped posting on the small business since I closed it. But somehow I have been hacked or something has happened that do not meet community rules. The funny thing is if anyone does a deep dive into my account you will see I rarely post on my page so I have NO idea why I have been blocked. Then my WhatsApp got suspended as it was attached to my FB account. SO now I cannot speak to my family abroad or see what messages I am getting, but I am sure Meta or FB can! Then the other day my son was blocked from his Oculus toy which cost hundreds of dollars plus the games. SO all in ALL people should be wary of Metaverse as they do what they want when they want - I have sent multiple emails and have posted on twitter and not had one reply. I feel terrible for my child that we cannot use his game and I now have to contact my parents through other sources - this has been going on since Jan 25th and now it's March. Why would Meta not have a contact number so this could be resolved - I sent my driving license as ID to them and still have no word.

Desired outcome: Give me my accounts back with my data!

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9:35 am EST
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Facebook EastEnders fans

Please can you advise why you ban people from Facebook over a comment made to somebody, in my defense? I was the victim of bullying and harassment on the above site so I stuck up for myself in writing an almost as nasty comment back to this person and I'm the one in trouble and who has had to suffer!

Why do you not look at both sides of a story, instead of just taking one side?

You NEVER give anybody the chance of sharing their side of the story and this is just not good enough!

I have plenty of screen prints of the way people have been bullied and harassed on this group and I would like to send them - there are far too many to attach here.

Furthermore, why do you make it SO HARD for people to contact you?

Desired outcome: This group should be closed down. It was originally started by a 15 year old!!!!!

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R
4:49 am EST

Facebook facebook

hello i am raksha awadhiya, i registered my facebook account through my mobile number which is ..Now i forgot my password and i am trying to reset it but i am not able to do so..I have access to my mobile number but facebook is not sending messages or otp to it...i amm not able to get facebook code.i had been using facebook since 2014...

Desired outcome: please help me to reset my facebook password

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1:05 pm EST

Facebook ads manager

I am being billed for a service i did not sign up to. I received this message today:

RM318.00

Subtotal:

RM300.00

Tax:

RM18.00

Billing reason

You're being billed because you've reached your RM300.00 payment threshold.

Someone is spamming me with adverts i am being made to pay for. Facebook was no help. There was no guide in how to cancel this account. I deactivated my account and closed ad account a few weeks ago and now i have returned they continue to charge me and i have tried to close my account AGAIN.

Desired outcome: To stop this nonsense, to close my account with ad manager.

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7:08 pm EST
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Facebook two-factor authentication for facebook

Hello, my name is Deborah and I am having issues with the two-factor authentication on facebook because the two phone numbers that I choose as notification are no longer in service or they are deleted, and I need to add my new cell phone number and another email address so I will not have this issue anymore. I need someone to contact me through my email address. I am not able to get into my facebook account and see any or my messages of new news or new information. My email address is [protected]@gmail.com

Please help

Deborah D

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3:00 am EST

Facebook Hi you disabled my account

My account was hacked see and somone useing it somone reported me but it wsa somone useing it see too see ive had alot fraud done in my name racerlty see and somone got in it see and stuff see so id like too complane and apeal seee as ime vouerble adult seee too annd need my stuff from my faebook see too and stuff see [protected]@hotmail.com id like a new second review on it as it my son see that I trting too get hold of see and stuff see and things and need it to talk too my family see too so I want apeal it see how do I see nichola cleveland phone number [protected] email [protected]@hotmail.com I want my facebook back it has all my stuff on it

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3:38 pm EST

Facebook Not able to get a real review

My two accounts have been disabled for "Violating community guidelines."

There is no place to do a written appeal. It is a click button appeal. A day later, they said they still said I was in the wrong, STILL not telling me what.

I applied for the review board but they said I need an 8 digit case number. I was told it is under help/support and click "violations." When I click, it is blank.

I don't want to have to seek legal counsel on this but there is a principle thing, here. I did nothing wrong, and if I did, they won't tell me, so I can correct it.

I gave FB a lot of money and time building my platform and now 60 percent of it is gone.

Desired outcome: I need my account restored or at least tell what I did.

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7:12 am EST
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Facebook Mandatory facebook protect service

I'm not a political candidate; our groups aren't active for the last 2/3 years. It's the same people on those groups; I'm not important. I will not reactivate my FB account just because you think I'm important: I'm not, and I don't want your service Facebook Protect. I've got the right to say no. Your algorythmn needs tuning.

I tried to reach Facebook more than once with print screens proving my words and it's illegal you shutting me out of my account over something that it is untrue. I also complaint with european entities.

I want my account back without Facebook Protect: I will activate it only if I want to; you will not get any extra data from me (you don't fool me).

I will not reopen my account unless you disable Facebook Protect from my account and I will keep making complaints against you all over until you stop making up [censored]. I'm sending an example or what I'm saying attached.

Thank you

Desired outcome: I would like Facebook Protect to be removed as mandatory without real proof from political parties, etc, etc.

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8:19 pm EST
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Facebook Stained glass birds

I am trying to return an item I found on Facebook. Unfortunately, there is no information when I received the package and have no way of knowing the company. How can I find out the company that sold me this on Facebook?

It was not as advertised and one was broken.

The return address is shipping dept. 5215 South Boyle Ave Building 2 Vernon CA 90058 and whoever sold it went by daunsoclucpp1

Desired outcome: money back

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3:17 pm EST

Facebook Bad feedback

I just had someone block me from FB. I am not sure what I did or why he did it instead of talking to me. If FB thinks this is a good use of your platform, you need to think it over again. It was mean spiteful behavior that I am not going to forget. I use FB to give attention to animals, who are lost, abused or need help. It is my birthday month and I know cannot raise money on my birthday. I do not know why it was done instead of talking to me. But I do think allowing people to use FB to punish people is a real abuse of your platform.

Desired outcome: I would like the block removed. I used to work for Joe Maggio. He has my phone number and my email so he could have called me and aired his issues. I do not think FB should get in the middle of hurt feelings,

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Facebook Destroys Competition: Blocking the Largest Job Groups in Germany with a Combined Total of Over 950,000 Subscribers was posted on Nov 11, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7785 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
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    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
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