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Facebook Complaints 1396

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K
12:14 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Are used voice text to make a comment I try to edit the comment and Facebook already shut my page down for 30 days

I try to edit the comment and Facebook already shut my page down for 30 days. It was in a matter of seconds I didn't even have an opportunity to change what I was saying when I was blocked for 30 days again. I continue to see a Buse of comments from liberals on Facebook but nothing is done and when I report threats that I have received such as they're going to hurt me or my animals etc. nothing is done to them. Because I'm a conservative I'm being watched closely and not even given three seconds to edit some thing I post when I am pounced by fake spoke and blocked from posting or sharing. I received a note that they put my comments back up because I said they misunderstood it that was the only thing I was allowed to do but my account is still blocked for 30 days.

Desired outcome: There’s no reason to block my account there’s nothing threatening that I did I didn’t violate a standard and I was not provided an opportunity to finish and edit

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Update by Kathleen Staite
May 29, 2021 12:18 pm EDT

I have seen many horrible threatening comments on Facebook against conservatives and our previous president. People have called me filthy names threatened me and my pets and every time I reported the comment Facebook told me these people didn’t violate your community standards yet I’m not even given 30 seconds to edit a comment and now I’m blocked again for 30 days.

Update by Kathleen Staite
May 29, 2021 12:16 pm EDT

When using voice text I try to edit it but someone on Facebook jumped right on the comment and blocked me for 30 days. The only way I could think of to get their attention was to let them know that I disagreed with the decision and that I misunderstood. There was no other way for me to let them know that I was trying to edit. I got a response back that said we’re sorry we misunderstood your response and your comment is back on Facebook as it did not violate the community standards yet I am still blocked from posting or sharing on Facebook for 30 days

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G
3:46 pm EDT

Facebook Disabled from Facebook - apparently permanently

Based on the post BELOW I get when I try to access Facebook I may be permanently disabled. They disabled the account on 5-13. I have written two letters (5-17 and 5-24) to the corporate offices and two emails on 5-26 one to "[protected]@facebook.com" and one to "[protected]@facebook.com". I have tried to call their customer service number but I cannot connect to anything/anyone.

Review Requested
If we find that your posts or comments didn't follow our Community Standards, your account will remain disabled.
We're always looking out for the security of people on Facebook, so while your posts and comments are reviewed you can't use Facebook.

I am so frustrated. And disappointed. I just can't figure out what to do. All this because Facebook disabled my account over a post I made sometime in 2017 and they did it on 5-13-21. I can't even find what meme it was since they disabled my account.

I was not praising Hitler but knowing me probably mocking him. But that was sometime in 2017 - four years ago not recently.

I am 72 years old. My husband is 82 and has early stages of Alzheimer's. I had spent most of my day posting on my own timeline and several pages I administrator for. Just information things and memes. Nothing radical. Certainly liberal leaning on my timeline. For the most part my memes were copied and paste from other timelines. I didn't create them myself.

Does anyone have a solution for my issue?

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Update by Ghost7352
May 28, 2021 7:31 pm EDT

This is what I have figured out that Facebook thinks I violated:

https://about.fb.com/news/2017/06/hard-questions-hate-speech/

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W
1:36 pm EDT

Facebook Not able to post on my business page!!!

This is getting to be [censored], I don't understand how a mask on a flag pole is against their standard for one that would get you into fb jail. I get liberals think different but locking me out of my business page (which is separately from my personal page) where I can't promote my business because they get the butt hurt easy is ridiculous. Time to drop this freak show platform where americans are being treated like criminals but pedophiles and transgenders get to run their sick show without getting banned. Why would my kid get fb jail time because they don't like something I posted on my page? I set his page up because he was to young at the time. I have 20some odd days left in fb jail and I have to put a promotion on my business page...

Desired outcome: Stop using Business pages as " against their comunity standards..."

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S
1:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook locked out of account

I have been locked out of my account for several weeks. I understand that the issue is proving my age. I scanned my drivers' license and still I have no access to my account. I am a writer so communication via facebook is critical to my career.

Please reinstate my account

Sheila S. Hudson
Athens Ga

Attached DL

Desired outcome: Reinstate my account

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R
8:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook market place

I posted my home at 1903 S. Walnut Creek Loop Pinetop Arizona 85935. Three days ago with Pictures. Now everything is gone and comes up under the name of Mercy Thompson, Tucson Arizona. Profiled on Linkedin as Secretary - Pearl Massage. This needs to be fixed P.D. Q. and nothing had better happen to my HOME. I don't need some [censored] trying too steel my Home! I want the [censored] in Jail for a VERY LONG TIME!

Desired outcome: Get this fixed within twelve hours or pay me $300.000 just for the trouble it has caused me

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C
11:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Account hacked

Yesterday morning at 6am I received at text to enter a code into facebook. I will still sleeping and did not receive it. Later that morning I tried to log in and my email and password had been changed. I have tried all the help options multiple times, to no avail. It asks to send a code, but it is to the hackers email. At the end of all the steps, I am getting the message "account access not possible. Please help!

Desired outcome: Account restored

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S
11:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Phone verification code wont send

The phone verification code wont send to my phone. I know its not my phone because I just got done calling someone. I cant figure out what to do because Facebook has no contact information. apparently this is too little of information for me to get help. not sure what to add they wont send me the code.

Desired outcome: For the code to get sent to my phone

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B
8:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook phone verification not working and i cant message sellers to buy truck !

what the heck. i have been locked out of contacting sellers after 2 days of activity with many sellers. phone verification will NOT SEND CODE !

FIX THIS PLEASE I NEED A VEHICLE !

NO MATTER WHAT TAB I HIT IT DIRECTS ME TO MY FACEBOOK PAGE.

THIS IS HORRIBLE I CANT SPEAK TO SOMEONE ABOUT THIS.

TRIED OPENING A NEW ACCOUNT AND THAT DOESNT WORK EITHER !

Desired outcome: HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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skylarking
ovid, US
May 20, 2021 2:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

same thing is happening to me but it keeps saying that if I don't verify my number my account will be disabled for 30 days, .

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F
10:22 pm EDT

Facebook Keep sending un solicited notices that i turned off 3 times.

Facebook has refused to allow me to turn off the "option" of my "Memories" from old DELETED posts i have had on my page.. i have tried to keep the posts off of my page but they keep sending them to my page and they are political ones that i no longer think are appropriate.. They are Democratic ( left Leaning posts) and i am a Republican.. I feel they are trying to slant my opinion's on my own page.. its horrible.. These are posts i deleted years ago. that they are making me read as if to push me into accepting their opinions instead.. not one of them is non political.. please can you help or advise. I have turned off the notices.. but they turn them back on..i feel this is wrong. I have deleted ALL political posts.. yet they dig them up.. and then post as my "memories". See picture showing Zero notifications on. This has been ongoing for about 8 weeks.

Desired outcome: Stop posts on my page.. or sue them.

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J
11:44 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Mistreatment over a word.

In a post I used the word "pig" to which I received a 7 day ban, many others use far more offensive words ...i disagreed with this ban...immediately I received a 30 day ban.
This i find completely unacceptable and it seems sensorship has become a government controlled scam.
Facebook is corrupted now by bias media and governments...such a shame that a great platform in now perverted

Desired outcome: Prove me wrong that this is not simply political.

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S
12:19 pm EDT

Facebook Account hacked and no customer support available

My Facebook account was hijacked last night while I slept (17 May 21). I'm not able to log in to reclaim the account. I followed all instructions per their website. I submitted an ID, to confirm my identity and it was confirmed. They sent me a link to reset my password, but then I was asked for a specific auto-generated code that did not get transmitted to me, but probably the hacker/hijacker. I somehow was able to get an alternate email added to the account. I've tried to repeat the process several times, but am now blocked even from proceeding with the process to try and gain re-access, because I've tried so many times. The only way you can report an issue is to sign into your account - which I can't do. There is no customer service number to call in which to speak to someone. I'm thoroughly frustrated; unable to talk to anyone about the issue, and really want regain control of my account.

Desired outcome: I want to be able to log in to my account again, remove the individual that hijacked my account, and seek prosecution for identity theft.

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Carol Dav
US
May 20, 2021 11:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was hacked the same date and in the middle of the night too. I have spent 2 days trying to resolve! They are a billion dollar company and refuse to provide help for it’s customers. The kicker is it was THEIR system that was hacked and they still won’t help or accept responsibility. I am not in favor of government inserting itself into businesses, but they have to do something about Facebook. They have enough people to monitor everything that people post.

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N
5:24 pm EDT

Facebook Facebook is not fair

Why Facebook is bias to Palestinians and against Israel? I wrote something that Palestinians are laughing on Israelis I used the same kind of word applied by Palestinians and I called them with same name, but Facebook ask me to edit I was trying to remove the simple word that the Palestinians applied first, but guess what? Facebook who suggested to edit won't let me edit my comment and then close my account for 24 hours? I see many palestianans and Israeli Arabs who use pictures funeral of Israeli victims of terrorism, families crying when burring their children, brothers, sisters and friends to laugh at Israelis and it's fine with Facebook? Who are the ones who check your standards palestinians?

Desired outcome: Stop using different standards to be only sensitive to Arabs.

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R
1:23 pm EDT

Facebook New Page experience/creator studio/business manager account

Since 5th April, when I allowed a facebook upgrade on my business page Sacred Soul Coaching with Reshmi Purmar which supposedly changed my business page from classic to "New Page Experience" with the intention of adding business manager account to set up and launch adverts on my page, I have no way of accessing the page as admin/owner/manager of my business page account.

Having reached out to Facebook help.i had some contact with "Facebook Conciege service" who have had me on a roundabout since that date.

They go from completely ignoring the issue telling me there is no issue to asking i prove my identity to claim admin access which I did, claim legal right to the business page, which i did, asking for permission to access the page using my credentials as me to see where the problem is, which i gave them permission to do to almost daily sending me emails saying there is no issue!

If there was no issue and I could access the page to give myself access would i be wasting hours sending screen shots, screen capture videos, personal private snd business documents to get this resolved.

I have also put my hands up and said what sm i doing wrong that i cannot access that page to give myself the full permission. Please talk me through my user errors so i can resolve this, no help on thst front whatsoever. Now over 5 weeks later, i just received another standard email... saying again there is no issue!

This is beyond a joke.

Desired outcome: Get full admin/owner/manager access to my sacred soul coaching with reshmi page through all apps newfacebook page expe, creator studio and business manager account

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H
8:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook my 2 accounts that I have repeatedly written to you about being blocked!

I have 2 accounts. My orginial account was hacked and you blocked it. My name is Hazel Ann Jennings. Then I set up another account that worked for 1 day. Ann Jennings [protected]. I belong to several Genealogy societies and now I have no way to communicate with them.

[protected]@cfl. rr.com
Hazel Ann Jennings Catania

[protected]
Ann Jennings

I have changed the password to joanna1125!

PLEASE HELP!

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D
6:07 pm EDT

Facebook Dog stairs

I ordered the stairs several months but never received them. I paid with PayPal using my credit card and cannot get a refund. I received an offer from the seller who is in China that they will give me 70% of my money back. They said the product was make in the U.S. and would ship within a few days. It was a lie. Numerous people also commented on the site that they also did not receive the product. It is just a scam.

Desired outcome: refund my money and get them off Facebook/

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U
12:51 pm EDT

Facebook Market Place

I had an advert placed under review on 21st April, Support inbox is supposed to reply within 24 hours.

It is now 12th May and i have had no response, despite daily emails, reviews of facebook, emails, phone calls to USA.

This is totally unfair - i cannot buy or sell on Facebook now and have no idea what i am supposed to have done to offend the great and good of Facebook who are now abusing their power and limiting my access unfairly.

OPENCase #[protected]

Desired outcome: review my advert and reinstate my access

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D
10:28 am EDT

Facebook Sale ad scams

I have recently purchased quite a few Items from ads on your platform. Turns out most of these a misdirections to steal your money. They take your money and tell you item has shipped. The only thing that arrives is a pkg from usps from Return Warehouse in NY. With some stupid worthless item in it. They respond to your e-mail inquiry that item was shipped and signed for. This is a complete lie to try and skirt the issue. The items I ordered are too big for the post office to deliver. They don't deliver freight. It is an outrage that you allow these scam ads on your platform. You censor all content except these ads. Shame on you.

Desired outcome: Remove and or vete the sites you sell ad space. to to stop this fraud.). Instead of the patio set I ordered I got a small brass coin.This what I received instead of the patio set I thought i ordered

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Nancy L. Kelley
US
May 11, 2021 1:32 pm EDT

I cormpletely agree. Beyond Serene and Keezigo are 2 of the worst and probably the same company. The ads are misleading and the products inferior and very difficult to return or obtain a refund. The products are made and sent from China.

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J
3:41 pm EDT

Facebook My account Joe Burns being restricted with no explanation received

I have been following every guideline to be able to list items for sale on face book and have received many fraudulent messages from scammers that have messaged me with I is it still available? When clearly if its listed its available so I have replied this way yes its available or if its listed its till available not to my surprise I tried to log in to my account and it was restricted blocked, and I had no idea of why? I requested a review, I was requested a picture ID which I provided and I received this reply

We received your information
Thank you for sending your information.
We have fewer people available to review information due to the coronavirus (covid-19) pandemic. This means we may be unable to review your account.
We apologize for any inconvenience.
Exactly what does this mean?
We have fewer people available to review information due to the coronavirus (covid-19) pandemic. This means we may be unable to review your account.
Its telling me that my account may not be reviewed?
Why not? If there was a problem I should have been made aware of I feel that this is an attack on my person by fraudulent members that I care not to sell to for obvious reasons... There's no explanation given to me on why my account has been subject to review why?

Desired outcome: REINSTATED

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Unhappy donkey
US
May 12, 2021 12:52 pm EDT

waiting for a review since 21st April hopeless service

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Z
3:25 pm EDT

Facebook My account was blocked for a mistake Facebook made and I need it unblocked

My account was blocked for a misunderstood post, they reversed their decision and put the post back up but my account is still blocked. It should be unrestricted again but it's not. Can you unlock my account? Here is a screenshot of Facebook saying they were wrong(I can't share that here)and put the post back up. I should not be under a 30 ban, Facebook made a mistake and overturned their decision and put my post back up yet I'm still blocked for 30 days under Zander Long, , that's not right and needs to be corrected immediately. Thank you.

Desired outcome: My account should be unblocked

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W
12:01 am EDT

Facebook Data privacy, harassment

Hi
I had reported about a fake account that had uploaded our family video without our permission on Facebook, I had reported the post too. But I always got response it doesn't go against the policy. Following is the profile and posts from fake account.
Profile: https://www.facebook.com/sayfuddin.sayfuddin.3950
Post 1: https://www.facebook.com/sayfuddin.sayfuddin.3950/posts/282882596879293
Post 2: https://www.facebook.com/sayfuddin.sayfuddin.3950/videos/282589376908615

This account has been harassing me and my entire family and relatives as this is our private family wedding video. My entire family is depressed with these posts and Facebook is refusing to take these down.

Kind Regards,
Wadood Ashraf
London, United Kingdom

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Facebook friends visibility numbers list was posted on Oct 25, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7783 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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    Nov 06, 2024
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