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Facebook Complaints 1395

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C
3:44 pm EDT

Facebook Facebook disabled my account

On Friday April 9th, I received a message fro Facebook stating I need to send a valid ID to prove I was the owner of my account. I did so and woke up April 10 with a message saying I was permanently disabled. No warning or Facebook jail of something I did. No reason was given. We just want the pictures of last 10+ years of pictures. Can you please help?!

Desired outcome: Facebook reinstated

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12:04 pm EDT

Facebook Personal phone # and email address shared worldwide on facebook

I am not and never have been an FB user. I have no profile on FB. However, I know that my personal cell phone # and personal email address have been placed on FB, multiple times. Currently, i am receiving multitudes of robo calls from all over the world and the usa. I have never received so many robo / fraud calls, ever before. I have reported all fraud /scam calls to FBI, do not call list and related police departments. Now I am complaining to FACEBOOK, the instrument of the fraudulent phone calls and email scams directed at my well being and financial health. Please do something about this! thank you.

Desired outcome: REMOVE MY PHONE # AND EMAIL ADDRESS FROM FACEBOOK, ENTIRELY

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4:48 am EDT

Facebook Someone deleted 10 years of my post on business page that has paid ads etc

Was flagged for a post on my personal page account was restricted for misinformation which is falsed it's all over the news now and today I've seen the same post on other pages. My Business page I noticed had no post they where all deleted going back to 2011. I contacted support could not resolve. Please get back to me on this matter I am also looking for a refund on all my paid adds and my account Post be restored

Contact Info
Bobby Grosso
[protected]@yahoo.com

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8:29 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Disabled facebook account

I have contacted ACLU to press charges on you folks for not resolving my account and getting back up and running and have contacted tucker Carlson on Fox News and Shaun hannity on Fox News and Angelina ingraham on Fox News and judge Jeanine on Fox News and trump and going to press charges you violated my free of speech you had no right doing and violated my handicap being disabled and not being able to chat with my relatives and family members and will sue for what's it's worth out of you folks if it's not resolved I contacted everyone today my email is [protected]@yahoo.com my pass word is Rick41967 that does t work and my cell is [protected] Richard D antone and they know you folks refuse to get back to me and won't get my account back up and running snf you are violating the laws

Desired outcome: Want my account back up running right now ASAP now

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2:13 am EDT
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Facebook Censorship

Facebook's censorship is overboard censorship of community standards is a joke it's a censorship of freedom a speech Facebook is not a publisher they can't sensor someones opinion or scientific facts as I said Facebook is Social Media Network not a publisher so how can I send some my opinion what gives you the right to come onto my feed or my page and censor my opinions it is not hate speech and science is never settled a Science. The left or facebook are not censoring hate speech, you are censoring speech you hate. As I said there are many scientists and professors out there that deny covid even exist, science is never settled science just ask Professor Dolores Cahill immunologist for 30 years.

Desired outcome: I want to be reinstated on Facebook I want explanations of why are your censoring everything

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3:38 pm EDT

Facebook Personal account

My account was hacked and stolen. Since that time I have submitted my identification 500+ times via email to the support email with Facebook. I received one rational response from someone named Ash on the Facebook App page. Nothing since. Meanwhile the thief has removed my picture, has associated it with a Muslim mosque and asking friends for $. I have been in contact with Facebook by email over 500 times. They have responded a few times with -

" Hi,

We can't give you access to this account or help with your request until we receive an accepted form of ID that matches the information listed on the account. Learn more about the types of ID we accept in the Help Center:
https://www.facebook.com/help/159096464162185?ref=cr

Thanks,
The Facebook Team"

I have also posted numerous times on the Facebook app page and once received a brief response from me one named Ash. They asked if my account was hacked. I answered and nothing since. Now I am no longer allowed to post on that page. Several of my old Facebook friends have reported the hacked account as have I. The response received is that this does not violate their community guidelines. I occasionally receive something saying they have my identification and to be patient. It has now been 3+ months and the thief is making their way through the friends list asking for cash and gift cards. And has titled the page as a Muslim mosque.

My entire life for 15+ years is on that account. I do have the history downloaded from 2 years ago and would be able to restore. But most of my Favebook friends and groups would be lost for good because there are now 2 accounts with my name and I'm pretty sure that wouldn't be tolerated in groups. One set of groups is my Ostomy support groups which I had come to heavily rely on in the lockdown and Pandemic. Now I have nobody- on line or IRL.

Please help me. Thanks.

Desired outcome: Send a reset notification to either [protected]@gmail.com or [protected]@hotmail.com or [protected]. All the original contact emails and cell from 15+ years ago. Stop this thief from faking my identity and stealing from others.

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kathleen turley
US
Sep 18, 2021 4:01 pm EDT

the same thing is going on with me as well. I sent a copy of my ID and all they sent was a code to change my password. Who ever hacked my fb account changed the settings to where i need authentication code after i put in my password. they have totally locked me out of my account and FACEBOOK WONT HELP ME. I guess im going to have to go on a road trip to their main office to get somthing done

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Karru
Avon Lake, Ohio, US
Apr 18, 2021 1:29 am EDT

The same thing happened to me. No one to call, no one to contact. I have sent hundreds of emails to every Facebook email I could find. My personal page was taken over and our business account as well. You can’t do anything about it. I ended up creating a new Facebook . And losing ten years of photos and memories. The hardest part is the friends that have passed away and now those memories I had with them on my page that someone else has control of. And we can no longer access our business Facebook, as I had it connected with my personal page. Facebook only cares about their business and no one else’s. I have my attorney working on a lawsuit because someone has control of our business account and Facebook is unreachable, and it is completely unacceptable and has been detrimental to our business.

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Carol Dav
US
May 21, 2021 4:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Karru

I would be happy to join that lawsuit also. It is unacceptable that Facebook has their system hacked and refuses to help us get our account back. They are a billion dollar company.

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C
8:45 pm EDT

Facebook Facebook post lady campbell tribute post.

I have just submitted a complaint just now I forgot to mention when I called the woman a cheeky cow she had just told me I was mentally unstable how dare she, she doesn't even know me, will you be dealing with her comment like that directed at me, I was very angry. It was the lady Campbell tribute post of which I have now left. I was fed up with the abuse of our Royal family. Who is a none of us will ever know but they think they do. Its certainly not free speech most of it I call it hate speech. As I just said earlier Meghan. You say it goes against your community standards to insult people well yes I agree but did you not think being called mentally unstable was being very personal and very insulting You can't say one is okay and the others not. Hate speech is hate speech. Carol Crook.

Desired outcome: Yes and the other one too I want a report back .

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8:19 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Facebook account

My Facebook acvount has been disabled for no reason at all Snd if you rich idiots don't get my account back up snf running I will go back to ACLU and bring a law suit and Iam not kidding or playing and this isn't the only problem I've had with you folks . And I will take a lot of folks with me off here snf go to trumps platform and we will shut you guys down violating our free of speech well good try that will never happen don't care if Biden is washed up old man stumbler stutter dementia idiot and I am going to call ACLU and chat with them about bring a law suit and shut you folks down and will get a hold of hannity snf tucker Carlson on Fox News My emsil is [protected]@yahoo. Com Richard d antone

Desired outcome: Get my Facebook account back up to running ASAP

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V
8:20 am EDT

Facebook Blocking account/disabling without giving a cause

You have blocked my account without a reason or a chance to respond to such. I have found Facebook to be discriminating against white people and their comments lately yet have allowed blacks to comment however how much hate they want without comment or disabling their accounts. Hopefully this problem becomes a class action suit against Facebook soon for racial discrimination, and I will gladly sign up as a victim. Social to me, means being able to voice my opinions freely without fear of being disabled due to having one. If someone continually verbally attacks, I feel I should have the right to respond my opinion on such attacks as long as it is not violent, threatening or spewed hatred.

Desired outcome: Want my account to be unblocked

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Tim Loyd
US
Mar 25, 2021 10:03 am EDT

I am having the same problem. I have been locked out of my account for not following community standards. This time for 7 days and feel that this is not only ridiculous, but excessive. Trying to follow the community standards are a joke. They change daily to whomever is in charge of reviewing these so called standards. There is no rhyme or reason. Just however someone at FB is feeling at that particular moment. I have been called so much worse, cussed out, insulted and threatened. I just blocked them or moved on. I am also seeing a lot of my post censored because they promote a conservatives view against the liberal view. There was one post that was 3 old and 3 months later, I get 3 days in Facebook jail. Why even allow someone to disagree with a Facebook decision. It is a rubber stamp punishment, even if Facebook states they got it wrong.

Facebook is changing not for the better. It is out of control and down the road you are going to regret the one-sided censorship of opinions, and the knocking of people off the platform because certain people don’t like the comments. Mark my words Mark. It might be time to sit down with your employees and have a heart to heart talk with them.

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11:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Unauthorized credit card charges

My bank notified me on 3-19-2021 asking if I authorized a charge to FB Pay. I did not authorize any charge whatsoever. I called immediately and do not understand how this went through. I need this money posted back to my account right away. The text said $99.00. The actual amount stolen from my account was $587.00 I am not even associated with Facebook as I deactivated my account 2 weeks ago. I want my money back please. Who ever hacked my account now has my old page back up and I am blocked unless I send a picture of my drivers license, which I am not going to do.

Desired outcome: Put my money back in my checking account

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C
1:20 pm EDT

Facebook Build wealth with a hard asset that guarantees security.

The Facebook page is hosted by someone called Jessica Allen. Their page states they are investing using Cashapp, Westen Union with no additional fees just investment funds starting at $200.00. It is all a lie they are scamming millions of dollars from individuals on a daily basis using Facebook. My contact is [protected]@gmail.com, [protected]. The person using this page Mike Henderson [protected] impersonating as Jessica Allen.

Desired outcome: My $4000. I invested refunded.

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10:52 pm EDT

Facebook Faux gold coins advertised as real!

On March 2, 2021 I responded to an ad on Facebook to buy US Gold Coins Sets for $199.00. When the coins arrived today they were fake and bad copies of the real coins ! I am awaiting a scond order for another different type of gold coin from the same ad which will arrive as more fake coins ! This is the third time I have been swindled by these type of ads on Facebook !

Desired outcome: Credit Card Refunded !

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gloria cifelli
dennis, US
Mar 16, 2021 12:11 pm EDT
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facebook is a joke i cant get ahold of anyone to get in my old account i dont have that email anymore...
https://www.facebook.com/gloria.cifellibrouillette this is my account i have had for years why you dont contact people ?

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H
8:35 pm EST

Facebook Browze.com

I ordered two items from this company over a month ago and just got notified that the vendor canceled the order because they don't have them in stock. Obviously they are a "third party" seller and have no products in their possession. They rely on the vendor to fill the orders and have no control of delivery. Now I have no products and spent money. Total waste of time and money. Just hope I get a refund for my money.

Desired outcome: "Fact check " the sellers on your site. Many are from overseas and aren't filling the orders for delivery.

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7:56 am EST

Facebook My account

My account was locked 03/09/2021 for an unknown reason.
I do have 2 ideas as to why, they are as follows.
1) Facebook gives the ability to block other users in your settings, so I blocked about 7, 000 of their Fact Checkers... no where does it say you cannot do this, and then I posted entire lists of them on my page.
2) Memes, I post memes constantly, 30-60 a day, sometimes more... what they find offensive is astounding, it truly isn't offensive and it isn't ever outright offensive. Facebook can not take a joke unless it is against a Conservative and here lies the problem, my political views are just that, and they will never change, I absolutely look for memes that will hurt the Liberal agenda and this administration without question or doubt.
Between these stated facts and the obvious political bias that the Facebook regime dictates, Conservative Republicans just don't stand a chance...
I have many times posted what Facebook called "offensive content" the truth usually is offensive... and I have been warned that it was sensitive of some people... again the truth will do that.
I'm not here to apologize, I am what I am, and I'm not changing for anyone, I simply never received any reasons, Facebook just locked me out, I never was told any reason, and I prefer not to tell you what we call that where I come from.
This new generation of woken buffoons is destroying freedom of speech and freedom of expression... they are trying to cancel out everything for their feelings... they need to grow up... And it's along these lines that Facebook has failed this Republic!
That is it, I don't really care if I get back on or not, I only had 56 people on my page and they were Marina friends... I can still get ahold of email of then, they are in a directory so this just doesn't bother me like that, I just want them to explain themselves, to be held accountable for just canceling me out with no explanation

Desired outcome: Explanation

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gloria cifelli
dennis, US
Mar 16, 2021 12:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i am having trouble too for months i hope some one can help

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Y
3:43 am EDT

Facebook Facebook mistakenly blocked me for 7 days

Today, I was blocked in error for 7 days for an innocent post! Then received a message that it was a mistake, yet my account is still blocked.

Desired outcome: Unblock my account

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5:43 pm EST

Facebook Review systems

Facebook routinely autoblock posts as spam, when they clearly aren't. They then simply won't reply to any requests. Their "help" page actually lies about the process of review, both in instructions (You can't request a review the way they say) and in time frame. They block if they choose and offer no recourse. It's no wonder people are leaving the platform.

Desired outcome: A response from Facebook and an actual review

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1:20 am EST

Facebook My profile being deactivated.

Sir, I will start by providing my Facebook information.
Email: [protected]@gmail.com
Facebook name: Greg Landon
Phone number: [protected]
My legal name: Greg Larsen
I would like to take this opportunity to explain Sunday March 7th and what happened leading up to my account being deactivated. From the beginning. Jaspreet Saund had contacted me the day prior requesting that I bypassed his google account FRP (factory reset protection) on his Samsung Galaxy S9 and an iCloud Bypass on his iPhone 8. He explained that his family had forgotten their passwords and he noticed my Marketplace ad for Icloud locked phones.
He came to my place of residence with the two devices and dropped them off. Shortly after he did I ran the serial numbers and it was obvious that they were stolen phones and reported as stolen. I bypassed the locks for him because he insisted that they were his families phones. He picked up the Apple iPhone8 the same day bypassed and freshly reset ready to use. The other device s9 was stuck in emergency mode which had been activated during some miss pressed buttons when he had attempted to wipe the previous owners information. At around 10:30 am the following day he announced on sms that he was coming to pick up the other s9 at noon and I had replied back that something had come up and I wouldnt be home until 1:00 or 1:30pm because my mother came and picked me up to get a few things at the grocery store. When I got to the store he started sms messaging me repeatedly making demands that I come home immediately and give his phone because he had to go out of town and he was intending on taking the two stolen phones with him where he was going.

Then sir, I am sorry and I apologize because I really lost my temper and I told him off and I swore at him, I was soo upset I became angry because I was with my mother and we were shopping together. We often go as a team because she has a vehicle and I'm not currently driving. She is 72 years old and she needs help and I won't let anything come between us and me helping her is very important to me. So he waited outside my apartment I said I would be back in 20 minutes and give him his phone, he owed me $50 for the service and repair to the phone I had told him over sms to take his phone and leave after and I used not very nice words because my mother had to wait in the car with our groceries while I went upstairs and retrieved the stolen device from my kitchen table and hand it to him. He called my phone twice harassing me at the store made demands that I come at once.

So I am trying to explain that I was harassed and bullied into acting this way and I am not an angry person but he forced me to be tough and I became upset because I don't like being told what to to and controlled by other people. I want to spend time with my mother and I don't want to worry about needing to drop everything I'm doing because Jaspreet Saund is desperate and in a hurry to get his phone back. I had a bit of a potty mouth but I am sorry and it won't happen again.

The outcome I would like from this message is to reactivate my account.
I never had an opportunity to appeal the decision, it just asked that I uploaded my drivers license for review which I cooperated. I don't feel this is fair to deactivate it permanently because I was coerced into duress and the act of Jaspreet making threats and psychological pressure to force me to behave in a way that was contrary to my wishes. I was forced to speak the way I did out of defense and I am truly sorry. Hopefully you can see past this incident and forgive me for the things I did and said March 7th 2021 on sms messenger.

Warm regards,
Greg Larsen
You may contact me by phone at [protected] or email [protected]@gmail.com if you have any further questions.
I have attached the phone calls he made to my phone at the grocery store
and the etransfer when he paid me for the phone repair.

Desired outcome: To reactivate my Facebook account.

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3:59 pm EST
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Facebook General account

Dear FB Team:

I was recently flagged by your system for doing something wrong which I didn't. You started restricting my live feeds and didn't even tell me you were doing this. Then you blocked total access to my account. I thought FB was about building communities and helping each other but yet you restricted my account and there is no way to contact a live human being!

https://www.einpresswire.com/shareable-preview/N1tzK-NozQEdz8vvvnvjQg

Regards

Desired outcome: Re-instatement of FB Account and to never block me for this again, since I didn nothing wrong

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3:38 pm EST
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Facebook Ads

I have turned off all possible Facebook ads and I continue to see ads every other feed. I'm not interested in massage chairs, or women's perfume, or garden plants. If I want something I'll buy it and do not need or want Facebook to show me what's available. Facebook is, or at least I thought, a social media platform, and my choice to keep it that way, therefore, no adds! Yet, I've turned off, and still receiving those adds. This is one complaint and if you do not follow your policy of letting me disable those adds and honor my privacy, I will take complaint to better business burea. If they do nothing, I will escalate to a higher authority!

Desired outcome: Fix it

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3:26 pm EST
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Facebook ban

How can a company ban myself when Im trying to promote a fund raising page for my friend? They just banned me for now reason. Wasnt even told why.

I want an explanation from Facebook otherwise Im going to court with this. I cannot allow this corporate entity to diminish me like this.

I want to hear from your representatives in the next few hours Facebook otherwise you will have a lawsuit on your hand

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Facebook friends visibility numbers list was posted on Oct 25, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7783 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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    Nov 05, 2024
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