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4.3 23 Reviews 1395 Complaints
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Facebook Complaints 1395

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6:38 am EST
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Facebook My account was hacked

My account was hacked by someone logging in from Ibadan Nigeria. Facebook has a security policy that claims it protects you and others on for safety. Well not it my case all of my personal information was changed. I no longer can access the account and to make things worse I’m being solicited as a sex worker. They had sent nude pics of me to several men promising sex for cash and asking other people for money. Facebook has not responded by email and when I report my nude pics their response was they did not detect any violation. I have submitted my government issued ID to gain access to the account and was still denied. It’s so bad I had to go file a police report to get a detective to investigate and help me. I will definitely never use any Meta products ever again in my life after this situation!

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3:13 pm EDT
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Facebook Facebook page

Hi my name is Tereah Henderson

my page was hacked last Winter

and now i can reset my password for my page lyrical capo

also when someone looks me up

they are met with a message that says this page is associated with drugs.

im looking to fix these issues and reset my password

i am seeking helo from customer service so that i can reset my page

[protected]@gmail.com

lyrical capo

thank you

Desired outcome: Reset my pages password lyrical capo

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9:12 am EDT

Facebook Hacked facebook account

Good day!

My account is hacked on facebook

Nnamdi henry ifeanyi

With phone number [protected]

I tried to log in on 28th october being my birthday and but noticed that my account email: [protected]@yahoo.com is no longer existing, my recovering mail was also changed and my date of birth changed from 28 october to 11 may. I am willing to provide any document to prove ownership of the account.

I can be reached through [protected]@yahoo.com or [protected]

Claimed loss: Ownership of my Facebook profile account NNAMDI HENRY IFEANYI

Desired outcome: Suspension of the account and initialization of Ownership verification process

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7:08 am EDT

Facebook Facebook uk

I'm a Facebook member and have logged a complaint on few occasions. The most concerning problems I currently have is that I have trouble logging in or changing my password. I'm advised by Facebook page that my password is invalid and in trying to correct the issue my options language is altered to Polish and what seems to be someone else's account. I have had this issue and alerted Facebook to the issues I have had no reply, no solution or instructed to follow procedures which are in Polish. I am concerned about my privacy and safety and very disappointed with Facebooks failure to respond to me personally and resolve my concerns with appropriate action.

Claimed loss: N/A

Desired outcome: Safety and security

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4:39 am EDT
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Facebook Wifi Modem PH

Date: October 29, 2023

Time: 4:28 pm

There is an advertisement selling LTE Modem ( buy 1 take 1 ) worth Php. pesos 799.00. But when I received a call from FAST EXPRESS Courier, the package was fully sealed. After paying the said amount when I opened it, inside the package was a microphone stand.

Please understand I'm a Person with a Disability and that amount was saved just to avail that product.

It was clear they using your good company in doing scam activities. Hope your company will act on this scam activity.

Claimed loss: Philippine pesos 799

Desired outcome: Stop all scam advertisements to victimize innocent facebook users.

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10:29 pm EDT

Facebook business.facebook.com/hekimasplace.myshopify.com

I had several facebook accounts, two with business, one personal you closed them all saying I had allowed a unknown person to join my business which is a false statement. I would like my accounts restored because they were part of a business I was developing. hekimasplace llc that was established legally and posted legally. I do not believe there was ever a connection between my accounts and this doung and if so why not close that persons account and not destroy my business. I have requested a call and sent you incorporation paperwork Please reinstate my account betty grantanderson, the name is not fake its my name and hekimasplace.myshopfy.com and hekimasplace LLC were my digital property and I would like to continue to persue my business. place give me the respect of calling me and presenting me with evidence to justify your closing my acct. I do not fit the criteria of someone whose facebook acct should be closed.

Desired outcome: restore my acct with new passwords immediately within the next 24 hours.

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1:23 pm EDT
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Facebook Westies For Sale

I tried to purchase a Website from a company in Fort Frances, Canada. The price was 600. I have now paid with extra fees 1250 with no dog in sight. The guy keeps texting me trying to negotiate more money for services. First it was shots and no it is AKC stamps. They are trying to get another 500.00 from this. The owner of the Westie service is Arabic and has added so much more onto this account. They gave me numbers of other clients who successfully got their dog. He was suppose to drive the dog from Canada to me this last week. I finally told him I no longer had any money. This is definitely a scam. He uses World Logistic Express as an agency that keeps the dog until it is released. Many of the current pictures are from his deck and not in an office or holding cell.

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7:44 pm EDT
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Facebook change primary email address

I shouldn't have to pay a company to help change my primary email account address. That is what is happening, or I have to create a new account and lose all my info. It started 10/19/23 -10/23/23 it keeps asking for the password to [protected]@triad.rr.com after I changed the email address to [protected]@gmail.com. People should up I didn't know.

Desired outcome: change my primary email account to [protected]@gmail.com on all my accounts because I know longer use [protected]@triad.rr.com with Spectrum and I use Lumos internet.

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3:59 am EDT
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Facebook Someone changed my fb game account and they are using - reg.

Dear Sir,

My Name Is Nikil Gowtham and my FB account is https://www.facebook.com/nikil.sundaresan?mibextid=ZbWKwL

this is my FB Game Account that account have nearly Rs.2500/- .19.10.2023 one person Hanged my Account that person Name NItin Pandey They will use my account. Please Return to my account me.

My Phone No, [protected]

Thanking you,

Yours faithfully,

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11:28 am EDT
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Facebook For facebook to reinstall my account and allow me access to it.

My account was disabled for reasons unknown..they said that my linked account on Instagram which wasn't even my account violated their terms. There is no way I can get my account back because I can't even log in. I tried downloading all my info and I can't..Something went wrong. The account that was supposedly mine and linked to facebook was called thaiantoan which isn't even mine. My Instagram account is studio_teodoro...and that was linked to my facebook account.

My fb account name is Janina O. Teodoro.

I think this was a mistake! Please help me!

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10:10 pm EDT
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My name is Koltyn Watts. I have had this page for quite sometime. Following me back and forth from New York state and New York City/Brooklyn/Yonkers. As of this morning my page has been hacked. They have gained full access with their own email address and phone number. I have tried changing my password. but it is asking to send a code to my email addre...

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8:08 pm EDT
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Facebook Payouts

Facebook Marketplace is giving refunds on orders that there was not a problem with. Orders that were paid for, shipped and received with no problems.

User: Carol Lowery/carol.lowery.984

lowery2007@cox.net

291254963602595 Refunded Sept 1. 2023

1306361413399159 Refunded Sept 1, 2023

332676582525254 Refunded Sept. 1, 2023

1719234721823493 Refunded Sept. 1, 2023

746010466766356 Refunded Feb. 11, 2023

2033851650143394 Refunded Dec 14, 2022

and more

Desired outcome: Receive payouts

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12:23 pm EDT
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My personal FB account (Shaun McQuitty, [protected]@gmail.com, phone number [protected]) was hacked and subsequently FB permanentely disabled my account for violations I did not commit. The same day my personal account was hacked my linked payments for advertising were charged (see above). I had to close some accounts and have worked with my fraud...

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4:17 pm EDT
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Facebook Facebook app

Kathy Scally Abrignani - Facebook profile has been hacked - never had a problem like this before

My email is [protected]@comcast.net - my telephone number is [protected] - I have a new iPhone 14 Pro Max and live in Clinton Township, Michigan

Facebook confirmed I was hacked but I am unable to secure my account and have tried everything but want to get back in

I am unable to use the mobile phone number text to get a code, email or anything - all passwords have been changed even the old ones don't work - I was able to get back in last night and the hacker gets right back in -

I have sent screen shots of the ip address - iphone 15 that hacked me and it says Brazil - would like to get back in as it has been 3 days now.

Desired outcome: Just to get back in - because I cannot reach Facebook at all - I would appreciate a response or to fix my account as soon as possible

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2:17 pm EDT

Facebook there are many sites from China being per trade as legitimate sites like QVC and Orthopedic shoes clothings stores etc,

they put up orthepic shoes and sketcher shoes and rip us off. How come these people can put up these fraudulant sites but I cannot put my link to my direct sales company website? That is a legal udiness and not scammers but these people can get away with ripping people off. I orderd a pair of shoes never got them . i ordered pants and got a shirt the size of a child and not pants as adverti sed. There are many of these fraudulent posts that are made to look ligit and they are not. how do I get my money back I don't because when they sent this shirt it came in a usps bag with not return address or paper inside to show where it came from. I totally got taken.

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8:20 am EDT
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Facebook Full restoration of my account and photos

My Facebook page has been hacked! No one will respond! Someone is texting under my name asking for money! I do no need it! I want my account to be restored immediately! You have already suspended one account I have tried to set up! Please call [protected], or [protected]@gmail.com ASAP!

Started when a friend by the name of Steve Campbell texted me to send my phone #. To make sure it was him I called him on video messanger to make sure it was in fact him. Got a video of him but phone hung up. They texted back that they needed to get into their messenger! They got into my friends list, and have contacted everyone… wanting money!

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blcs716
Clendenin, US
Oct 31, 2023 12:14 am EDT
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Same thing happened to mine on 10/11/2022. Not one reply to the numerous help center for and emails.

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4:29 am EDT
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Facebook Close down original page (wearing papa hat)

I have had a Facebook page for many years under my name of Michael Phillips. The photo of me is one wearing a baseball cap in blue with the word "Papa" on it. It was recently hacked and the password changed. I have now set up a new page with a similar photo but hatless. I want to cancel/delete/block the original page but having tried all your suggestions am unable to do so.

HELP!

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5:28 pm EDT
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I've noticed there's an unresolved balance of $816 on my account for advertisements that were run after the sale of my previous business. As I've been unable to reach a representative to discuss this matter, I'm finding it increasingly difficult to resolve this issue. Could you please review my account and remove the outstanding charge? I have a new venture...

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4:54 pm EDT
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Facebook Unfairly for no reason took my account.

I joined Facebook many years ago, and had my first Page taken because they said I was a spy! I'm 85 now and never was a spy. I lost years of pictures and I loved my page. Facebook needs to be more careful who they hire. What they did to me, amounts to Elder Abuse!

Pastor Jeanette i. Auteri

1006 Cardinal Dr., Belgrade, Mt

[protected]

PS, I am sure you want some long explaination. You took my account unfairly and you have never given it back. All because I used a different computer to sign on

Desired outcome: My original Facebook Page please!

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3:53 pm EDT

Facebook Facebook account

My Facebook account was hacked on 1st September, name changed to Meta Copyright Bawhchhianta Meta, my email address and phone number were removed from the account so I could not access it. I have been email every Facebook email I can find since then and nobody replies to me. I have seen hundreds of similar posts online. I reported that my account was hacked and Facebook acknowledged that the Password had been changed. I was asked to upload ID which I did (Driving licence), received an email to say I needed to submit a different one, I have tried this multiple times and each time it says that there is a limit to how many times I can do this and to try later. My account is linked to a business page, which has credit card details linked to it, I have no access to that page. I am extremely concerned about the security and why nobody appears to be taking it seriously.

Desired outcome: I would like my Facebook account retrieved and returned to me ASAP.

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Facebook friends visibility numbers list was posted on Oct 25, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7783 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
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