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4.3 23 Reviews 1395 Complaints
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Facebook Complaints 1395

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J
12:10 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On tuesday 19th |september my hotmail account was hacked - I noticed the email around 9.30pm so I changed my password - but then the internet went down in the whole town so I couldnt change facebook - when I checked in the morning my account was logged out but my profile pic had been changed to a back circle - I checked with my friends and one had taken a...

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P
5:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook My facebook account was hacked

Wednesday 13 September 2023, my Facebook account was hacked by someone in Ireland. The hacker changed my password as well as my email address associated with my Facebook account to his email address. I have done everything I could to get my Facebook back, with NO luck at all. I have send a lot of emails to Facebook with the attachments with NO luck. I have saved photos of my children in my Facebook account. It now looks like my Facebook account is disabled. Please help me. I attach all the information that I have.

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E
10:12 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Facebook

I am being harassed and defamed on Facebook these individuals are creating fake pages time and time again I block they get new ones. It’s gotten so bad I can’t even post a review on a company without them slandering me publicly. Facebook has purposefully made sure people like me who are harassed and defamed and whom reside in the United States of A. cannot report these situations?! I am being harassed and defamed on facebooks USELESS platform and they do NOTHING! I have reported all of the fake pages these individuals continue to keep those pages and comments stay up for everyone to view. I am looking into suing Mark and his little gang of trolls I lose my life over this my blood is on your hands !

Desired outcome: Delete these accounts! Remove the content! Do what the heck you state you stand for!

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F
8:51 pm EDT

Facebook Account access, facebook not responding to me about my hacked account.

On 8/1/23 received email stating that an email address was added to my account. Three minutes later received a second email stating my email address was removed. Immediately after that received email informing me my password was changed. This was done while I was sleeping between 5am and 7:30 am. At about 1:30 pm I went thru the account recovery process to regain access to my account. Uploaded my ID to prove who I was and got access to my account. I could not totally regain complete access to remove false information (email and name) and could not change my password. I attempted the account recovery process three times and only got temporary access to my account. I have sent emails to Facebook requesting help and have not received any response..

Franklin Hom

[protected]@hotmail.com

Desired outcome: I want Facebook to contact me and return my account back correcting all the false information.

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5:04 pm EDT

Facebook Facebook Person: Andrew Vereecke posted illegal public gathering

Posting states, I have a large room organized downtown above Murray's Tool and Knife.. Inviting all to attend for musical Jam sessions.. First night scheduled Tuesday September 19th yr 2023..

Andrew has no permission and Andrew is not a tenant at this well known commercial building located in Owen Sound, Ontario Canada..

I have already connected with the Owen Sound ,Ontario Canada Police Department.. The police department stated should anyone unlawfully entry and or tress pass enter the building the night of Tuesday September 19th, the person and person's will be criminally charged and or arrested..

Landlord of the building

Neil Hayhurst

Mobile phone [protected]

Desired outcome: Remove posting and not allow further postings

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7:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

This has been going on in Face Book in my account for the past couple of days. Your account is restricted for 24 hrs You didn't follow our community guidelines. So I can't click on any icons if I like, Heart, or whatever. Why can't you tell a person what they did wrong! This is getting so ridiculous and I'm sick and tired of it. This has become a habit...

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J
9:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Restricted for 24 hrs. and then 1 hr. then 24 hrs. again

This has become a habit with your algorithms program. First it is 24 hrs, then it goes to 1 hr. for the past couple of days. I think you need to give me an explanation. It is getting ridiculous and when a person doesn't even know what they did wrong, how do you expect them to correct it. Face Book use to be fun to use and I have many of my High School Friends on here and even relatives I never knew I had. I am 78 years old and don't need this stress in my old age. I enjoy being in a Diabetic Group, but to ask a question, I usually can never see an answer, because Face Book doesn't even send any e-mails of who answered you. But my biggest thing now is this algorithms program and always coming up with these restrictions for what reason?

Thank You for an answer,

Judy Fake.

[protected]@comcast.net.

P.S. I've been a member since 2008 when I became a widow and at that time, I was certainly glad for the company.

Desired outcome: Hopefully, You will be understanding and correct this problem.

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L
7:59 am EDT
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Facebook My Facebook is hacked

I am not able to login to my Facebook account. Even when I try to login through forgot password system does not recognize my phone number and email address. Instead shows some other email address as shown in the attachment.

My name is Letty John.

user Id is [protected]@hotmail.com

please let me know if you any more information is required.

You can contact me on email

Desired outcome: I want to get my account back.

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3:15 pm EDT
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Facebook Wilco big sale

Why has Facebook not removed the following link

https://www.facebook.com/100064057269714/posts/pfbid02cdFDBbV54TGkpAHA8PCBEfgr9Q9jd6L81CJSTgMkpD7xvWaqduxmYzgYmgWWPBwzl/

Or is it because Facebook has not made enough money from the scammers yet?

Is it because META is making money of people being scammed, so allows scammers to stay on the site.

Will META publish this complaint on Facebook as a public viewing, or hide it?

If META are not making money, they will publish, if they are making money, they will hide it.

Desired outcome: Acknowledgement that site has been removed and Facebook reimburses those scammed because of their inaction in checking scampers.

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8:31 am EDT
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Facebook Facebook has been hacked and am not able to resolve

two months ago I was not able to log in my facebook acount. i have tried everyday, getting codes reset options and nothing is working. I went on my husbands facebook and reported mine as fraud also and now it is blocked even further. Pleae help me. I have so may memories, photos, family and friends that I stay connected to on facebook. it is difficult to reach anyone in person for customer support. This is very frustrating.

Desired outcome: Nikkeya bell3/30/77password old: [protected]@password new: Alabama330I would like to be able to get into my facebook personal page and business poemfect gift pagethank you so much

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3:15 pm EDT

Facebook Reporting hacked account

I have tried to report a friend's hacked account - it was impossible. The people who took over his account are ruining his reputation with dirty pictures, etc. They are also posting stupid questions and then asking respondents to message them.

The friend is incapacitated, so I tried that route - using the "Special Request for Medically Incapacitated or Deceased Person's Account. His wife sent me a doctor's note, and I created a Word doc explaining the situation and that she does not have Power of Attorney yet. I was not able to attach both documents, and I could not submit the form with just one. I repeatedly got the error message: "missing required field".

I enter a file name and click "Choose File". File name disappears. See attachment.

There is no help desk. The situation is unacceptable.

Desired outcome: I want this account deleted.

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A
10:27 am EDT
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Facebook facebook business page hasnt woked since 11th august, hugely effecting my company

my work facebook is down, no explanation, non of the public ie: customers, party bookings etc... can see the page, no messages since the 11th august, its adventure island play centre - why has this happened, it is having a costly effect on my business ...my name is sarah valente

company director

please can someone get back to my as soon as with a resolution and an explanation? my email is : [protected]@gmail.com or telephone number : [protected]

thanking you in advance

Desired outcome: resolution

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M
1:52 pm EDT

Facebook Account Hack

Good afternoon,

My Facebook account was hacked and after that disable by FB.. I have so many memories/pictures and my family communicates with me through Facebook. This is so frustrating.

Name: Margarita Rivera

Married: Freddy Rivera

Pages: Jeysha L Perez and Mujeres Emprendedoras PC

Account email: [protected]@outlook.com

How can I recover my account? Can y'all help me, please?

Thank you,

Margarita Rivera

[protected]

mrivera.[protected]@outlook.com

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J
7:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Account suspended and I dont know why

Dear sir i have been with facebook for many years though i dont use it much. Last week my friends we on holiday to europe and i loaded messenger so we could talk from europe. I had to load facebook to download a working copy of messenger. The only other thing i used facebook for was to order to electric scooters. I also downloaded some chicken recipies, I dont no why my account has been suspended for 180 days. After 20 years or so i am not sure whats going on. I am 75 years old i am never rude or abusive to anyone. I do note that my account seems to be used and i wasnt even using my computer or phone. Please could you let me know whats going on.

Many Thanks M Richards email at [protected]@iprimus.com.au

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10:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Account hacked

My Facebook was hacked in February,2023 by Beneficiaries grant, these people scammed me and took 1,500 from me, right before our closing for the house. I now cannot get into my account at all my email was changed and password as well, and they have been using my old messenger account, to message people about this stupid grant, which is a scam, I need to recover my account had to make a new one, because of these people scamming, and I try to do the steps Facebook has but it's not working. You guys need to have a live person or live chats available for when we cannot access the steps ourselves. I just need my account recovered and hacker caught and stop using my old account.

Desired outcome: Recover account.

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M
10:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook account has been hacked and no login or access week

I have been trying for 7 days as Hacker changed my mobile to his using WhatsApp Account and changed to his email and hacked new Profile setup until get account back. Just no Human at Facebook or WhatsApp just ignored.

It such disappointment the service is no response no concern person's data. No protection is the platform.

I think hacker blocked me.

Desired outcome: My Facebook Account back as personal and Business Data who knows what hacker doing.

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11:57 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Fake US Bullion and other currency fed via Facebook ads

Facebook is generating ad revenue from companies selling fake coins and bullion. Facebook is profiting from these crimes. Facebook is refusing to take down the ads. Facebook is therefor complicit in federal crimes. Facebook is facilitating the rip off of millions of people around the world by feeding these ads into peoples private stream. Facebook has not responded to hundreds of flags on ads that are obviously for fake products including those that claim to be from the US MINT.

Desired outcome: Facebook STOP selling ad space to OBVIOUS ILLEGAL SCAMS.

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11:49 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Recommendation for Facebook

I have an idea that could be a steady source of income for Facebook. Unfortunately, I can not get a phone number or reach any living human being. I have floated my idea past over 100 people and everybody, I mean everybody was very enthusiastic. How do I get somebody to talk to me? This has been a very frustrating search and the only solution I see is to fly to California and show up in person.

Desired outcome: I would like somebody from development to contact me-[protected].

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K
3:51 pm EDT

Facebook Hacker deleting my account

I'd like to report my account hacked and deleted. I was trying to delete peple o don't won't to talk to or fallow any more peple like the TV shows Chicago PD and fire and med. I have had nothing but problems with these people since joint to them. I think they may of some how deleted my account or some one from the shows. I had games and other stuff I could enter on my page and others I could chat to . I do now the name of this person in the TV show who has maybe deleting my account. I'd like to file a a complate againts all three shows if I can. Can you bring my old account back .

Sincerly

Katherine Jane Loudon

Katherine.[protected]@gmail.com

[protected] cell phone

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C
1:51 am EDT

Facebook Facebook

My mother passed away in May of this year and I submitted a request to deactivate her accounts via the support page after discussing this with my father and family that it would be best to close her accounts, to aid with our grieving.

I received a response from the Facebook support person to provide my mothers certificate of death and also my birth certificates and they will assess to have the accounts closed.

They then responded that they will not close the accounts (4 in total, Mum would forget her passwords or change phones and open new accounts)

Desired outcome: I would like to have my deceased mothers Facebook profiles closed.

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Facebook friends visibility numbers list was posted on Oct 25, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7783 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
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