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Facebook Complaints 1396

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1:51 am EDT

Facebook Facebook

My mother passed away in May of this year and I submitted a request to deactivate her accounts via the support page after discussing this with my father and family that it would be best to close her accounts, to aid with our grieving.

I received a response from the Facebook support person to provide my mothers certificate of death and also my birth certificates and they will assess to have the accounts closed.

They then responded that they will not close the accounts (4 in total, Mum would forget her passwords or change phones and open new accounts)

Desired outcome: I would like to have my deceased mothers Facebook profiles closed.

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10:55 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Help desk

on Wednesday 27th July 2023 my facebook account was hacked, they changed my name to Володимир Зеленський which according to Google Translate is Vladimir Zalenski, and disabled my account.

If I follow the steps given by the automated help desk it ends up saying that my account has been disabled.

I have tried to explain what has happened at least three times through different forms and sent copies of my drivers licence, but still no joy.

This account is my only means of staying in touch with my school friends in the USA, and now I feel like I've lost everything.

All I want is my account to be re-enabled so I can speak to my friends again.

Desired outcome: re-enable my Facebook account

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12:08 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Use other members to get back into account method

I can no longer access my facebook account because of this measure. I was asked by an individual on facebook who had ran for a political position in the local area to give him a code that was sent to my phone. He then locked me out of my acount and attached his phone to it so I can no longer get messages for my account on my phone. I submitted my identification. I canged the password but I am not allowed in my account that has my entire family photo album on their. This is abuse. Everytime I am able to move forward with a hack and escape these thresh holds I get electronically harrassed. My EIN is attached to this account. Their are payment and payment recieving options on this account. If I have already verified my Identification, the first year I get a new license number, Then I should be able to get back into my account wether or not their is an authenticator. Facebook needs to straighten [censored] up and crack down on somw thieves.

Desired outcome: I would like a reponse and I want back in my account.

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6:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Profile on facebook

On about July 24th, 2023 Facebook Permanently disabled my profile with no warning, never having been suspended before. When I asked for a review they stated I had Permanently been disabled and they were unable to review because I did not follow community standards. There is no other communication and no way to talk with them. I have no idea what standards that I did not follow for them to Permanently delete my profile.

I have had a profile for atleast 15 years and have never had a problem.

In 2011 my military son died and at that time they memorialized his profile, which means only those friends on his profile can see his profile. I will never be able to see his profile and or send messages to him through messenger. I understand he isn't alive but it brought me solace.

I also had a small business page on there, that I was the only Admin. Now that page sits with no Admin and no one to communicate with customers.

Desired outcome: Reinstate my profile, at the very minimum tell me what I did.

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5:06 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook websites on Facebook

You allow companies to sell products on Facebook that are scamming people to take there money. You are just as liable as these scamming sites because you allow it to happen, Do you not screen these companies before they place there products on Facebook? I am taking legal actions against Facebook as well as other companies that are involve in fraud, you are accountable for your actions even if you think your not, I have to try and get this stopped, You are committing a crime of fraud, millions of people try and think that when they buy anything on Facebook they may think that it is legit you are committing a crime. Here are just a few of these companies.

CONIWEI INC,

Bed bath & beyond [protected]@outlook.com via emaill.shoplazza.com

Kiasko via shoplineemail.com

Desired outcome: To get these companies off Facebook and for me to be compensated for the loss of purchases and the stress that they us through.

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10:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Unfair/unfounded suspension for no reason

I have set up facebook accounts in the past, but I just don't stick with them so I close them after a while. I recently decided to make a facebook account, which I signed up for this afternoon. I opened the account, verified my email, and then left the tab open on my browser for a few hours to make supper, have a shower, jot down some notes for how to write my bio section, and take a photo with my computer to add to my account. I did not yet make one single post, but when I went to fill in more of my new facebook profile, my screen said I had been suspended?!? I clicked the link to appeal my suspension, but I was just sent a link to submit a photo "for verification" , no place to write and provide my side or ask/explain what happened! I had not yet set a photo for my account, the photo I sent in after my suspension was the photo I took tonight to set as my facebook photo, so how can a photo verify my account? I had barely started filling out the details of my new account, what could I have possibly done wrong? I am very disappointed because I was looking forward to using facebook, planning what kind of posts I would like to make, and ways to keep myself interested in using my account this time . Now I am not as eager to start a facebook even if my suspension gets lifted. You really dimmed my excitement. My email is [protected]@gmail.com.

Desired outcome: An apology and an explanation for why my new account was suspended before it barely began is my desired outcome, but I will settle for getting my account suspension lifted.

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8:23 am EDT

Facebook my permanent account was disabled

My personal Facebook account has been disabled by mistakenly, i am very old Facebook user from 2012 and I can't go to against Facebook community standards guidelines and policy. your fb algorithm mistakenly disabled my original account I used my real name and date of birth in account, and doesn't involve in illegally activities on Facebook platform, I know all of meta rules. Therefore please I request you human review of my account and reinstate my Facebook disabled account as soon as possible.

my Name; Anantha Reddy Gurram

EMAIL ID: [protected]@gmail.com

DATE OF BIRTH: June 2nd 1992

PHONE NUMBER +91 [protected] and +91 [protected]

COUNTRY: India

LOCATION: Hyderabad

Desired outcome: My id [protected]@gmail.com

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3:09 pm EDT
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Facebook Account Hacked

Someone hacked my Facebook account on July 16, 2023. They changed my password and removed my email ID and phone number. I am trying to recover my account using the steps provided in the Facebook Help Center, but they are not working. They are giving me a link to visit https://www.facebook.com/login/identify?helpref=help_wizard, where I have to upload an ID. However, when I try to upload the ID, I get a page not found error. There is no way to directly contact Facebook or use email or any other methods to contact them. I have sent messages to Facebook using various social media platforms, but I have not received a response.

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2:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Facebook do not use dating app

people claim to accuse people on there of stalking them when u cant do that on the app the app has become a scam and games and people wanting one thing making false acusations u can not prove with out video or pics is crime and is 6 months in jail do not let any one do this to u people are immature and have nothing better to do then make false acusations

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Resolved

fixed

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12:25 pm EDT

Facebook Marketplace UK

Dear sir, madam

I recently was scammed by a marketplace user and I lost £60. I tried to recover that money with my bank but I couldn't.

It is extremely sad that these people are damaging marketplace and are allowed to thrive by giving false identities and profiles. The scammed customers should have access to their phone number to retrieve their money.

Marketplace has to change to protect the buying customers.

Desired outcome: Get my money back or the details or the scammers

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5:17 pm EDT

Facebook Hacked facebook and messenger account

My facebook & massenger account was hacked since july 5 by a terrorist using my account to publish terrorism photos & blackmailing me to use my personal photos in an illegal issue. Asking for money,

More than 30 emails were sent with no reply. I phoned call center of facebook in more over 10 countries all over the world.

Even through business chat which I hardly reach they refused to help although I declared them that I m in risk and in a bad need to help.

Desired outcome: i live in fear & stress police report was made but cannt reach the terrorist hacker i live in risk

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11:58 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook Marketplace is discriminating against me!

I am trying to offer a loft for rent in my apartment, but I see that Facebook Marketplace has terminated my postings. I don't recall being notified for any reason for this action. In fact, I've looked up my profile and it states that I have "no violations". Then I was able to find "my content" but almost all listings had something wrong with them so then I deleted them.

Perhaps I posted too many of a similar post True, I only need one. I am trying to follow their policies and make sure that there's no discriminatory language.

I have since rewritten the content to better describe only the room and amenities. However, once I pick "Publish" it does not active. I get a "query error" message.

What's strange is that I am able to see one post, that's on "Queer Housing Madison". Perhaps Facebook is discriminating against me?

Desired outcome: Please reinstate my posting to all groups!

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11:24 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook To recover my page.

I was hacked and no one will help me. I was hacked 7/11/23 by a nigerian hacker early in the a.m. my page that needs recovered is Robin R. Graham. They changed my email and phone. I have parts of their email and phone number. I got down to the last verification step and didn't receive the final email. help please. I need this page for my business. thank you.

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12:33 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Facebook hacked and you blame me

My Facebook account was hacked a couple months ago. I notified you, my friends notified you, and one girlfriend even sent you the IPO address of who hacked my account. Now whomever hacked my account is posting things I have never and would never post. I have friends in the various federal agencies part of this. I do not appreciate you blaming me. So fix what shows up on Facebook so as not to reflect that I am doing such atrocious things or I will seek legal counsel. You have been told many times.

I won't be sending pictures as you are letting someone keep posting on my facebook account. I do not appreciate this as you have been told many times. Again, I will seek legal counsel, monetary compensation for slanderous/libel accusations against my good character.

Desired outcome: I want my name cleared on line, the internet, all social media accounts, or if not done, I will seek $100,000.00 upon talking with my attorney and federal agents. I worked for the legal system and U.S. Attorneys office for over 30 years.

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9:20 pm EDT

Facebook I have been hacked with obscene message

My facebook page has been on restriction for quite a while now. I DID NOT send the picture in messenger. I WOULD NOT EVER put anything like that on. Not now or ever. Someone had to have hacked my account to be able to send it out under my name. I'm very concerned that it happened, and I placed a message on saying I did not send it. It had to have come from someone else. Could you please check for me and make sure it has been removed everywhere. I sincerely appreciate your help. Thank you Linda Hinkson

I have tried to contact Facebook through many avenues but since I can not get on my account, I don't know how to contact them. Could you please give me an address or phone number on how to contact them.

Desired outcome: To get back on Facebook so I can converse with my relatives.

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2:41 pm EDT

Facebook Service to customer

Why is it my account is being hacked and facebook is doing nothing about it
I also have a new password and you people are not respecting it
and you have closed my account for what
and you dont take phone calls
all the money you people make should have a better system of contact and a better system of protecting your customers
I want a phone call from someone in management not a damn text a live person
This is terrible service and you Mark needs to do something instead of making all of this money and poor service to his customers who made his [censored] rich
Thank you
Burchell Keys-Toyfoya
[protected]
ps Please take my phone number from Facebook off
There was my representative who has contact you with my permission yesterday July 10 2023 with my drivers license photo please respect my decison of choice since your company did nothing

Desired outcome: Put my account back the way it was with my password that is [protected]@0007

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2:36 pm EDT

Facebook Making game purchases and not receiving what I paid for

For the past month while playing Angry Birds, I've tried to purchase power-up offers. I have been getting a message "No Money Was Taken From Your Account" and "The request was invalid or incomplete." That was on my desktop computer. I could make a purchase from my tablet which is a different payment method.

I normally use PayPal on my computer, but added a couple different credit cards to see if was a PayPal problem and the same thing happened when trying to use those.

Someone sent me some money on PayPal so I went to look at my balance and there were a ton of payments taken out of my account for these purchases and NEVER received anything for it. There are also charges on the other two cards I put in the system. Now I am trying to talk to the card companies and to PayPal because it was well over $600 that came out of my account. I have tried to report this to FaceBook, but have been waiting for customer service to answer me for about 5 hours now.

Desired outcome: I need this money refunded!!!

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4:56 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook My Groups Have been taken down

On the 6th oth July 2023 my two Facebook groups were taken down without any warning, I was not warned or anything i made a mistake with something i posted, i regret my mistake and am sorry for what I did. please bring back my two groups am really sorry it was a mistake that will never happen. please facebook bring back my two groups that you deleted from my profile thanks.

Desired outcome: Please Bring back my two Facebook Groups

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Update by Pontsho
Jul 06, 2023 4:58 pm EDT

Please i learned from my mistakes and I'll never repeat that please

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11:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Fake account removal

For over a year now I have reported and requested the fake profile of my name to be removed. Yet this account is still up and searchable on facebook. The fact that I have no affiliation with facebook but have to start/have an account to file complaints and report the fake page is ridiculous.

The fake account has no information up and seems to be an inactive account but it is still on facebook.

Desired outcome: Removal of the fake account.

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6:51 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Facebook marketplace

I bought a product from Facebook Marketplace which was paid for and never arrived. I raised complaints through Action Fraud and my bank in an attempt to recover the funds.

I have reported both the vendor and user profile to Facebook and in spite of there being a clear scam and the product that I have bought and paid for, Facebook have allowed the person to relist and continue to sell under the same profile. I reported it to them on several occasions starting five days ago. I have had no contact from Face book. I have evidence of the whole interaction.

Desired outcome: Remove the person from Marketplace and suspend profile, attempt to support recovery of funds, and at the very least some accountability and feedback.

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Facebook Destroys Competition: Blocking the Largest Job Groups in Germany with a Combined Total of Over 950,000 Subscribers was posted on Nov 11, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7785 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
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