Factor 75
Reviews and Complaints

I was promised a discount that wasn't applied to account once I added my card number and was told otherwise. I'm military and medical and I will not try this due to the lie in the chat below and experience. This company is extremely expensive and lost a potential customer. Thu, 03 Feb *** GMT | agent: Hi ***! Thank you for reaching out! My name is ?Raph and I'm with Factor's Customer Experience Team. How may I help you?--------- Thu, 03 Feb 2022 02:59:20 GMT | client: why this voucher FC23E769-C6FA-4838-9AA2-C58F53ACD651 says it's invalid. This is why I didn't want to join, I'm military and medical personnel and has an account with verify pass for a weekly discount --------- Thu, 03 Feb 2022 03:00:24 GMT | agent: Were so sorry for any frustration during sign-up, but Im here to help! We dont want you to miss this great promotion. May I have your email address so that I can assist you further?--------- Thu, 03 Feb 2022 03:01:29 GMT | client: *** --------- Thu, 03 Feb 2022 03:01:50 GMT | client: and how much is the weekly discount for medical personel --------- Thu, 03 Feb 2022 03:02:43 GMT | agent: Thank you for that information. The *** discount will give you 15% off for the next 52 boxes.--------- Thu, 03 Feb 2022 03:05:19 GMT | agent: Upon checking, I see here that you haven't finish your sign up yet. What I'm going to do here is I will apply the *** care discount on your account after you created your account. Is that okay to you?---------

I had signed up for Factor through a referral from my brother-in-law. After the first box, I was inclined to continue and ended up ordering for a few more weeks. Upon filing a complaint about a box needing to be canceled since I would be out of town, I received a $98 credit which was applied to another box that was canceled so never actually received the credit toward any orders. The big issue stems from this week's order. About two weeks ago I lost my credit card and never uploaded my new credit card information to factor. Yet I still received a full box this week even though my card information is out of date and has even been denied at Factor for payment for the previous week.I use credit cards for payments for a lot of things. I have it set up for auto-pay with my electric/cable providers and for other services like *** and Citibike. No other company was able to automatically charge my new card before I even receive it and all reached out, in turn, to let me know the payment has been declined and I need to add a new card on file. Factor somehow charged a card that no longer is active and the payment is showing on my new statement. From what I am seeing online, this is a regular occurrence at Factor and even now, they are refusing to provide a refund where one is due. And again are only offering credit that was already owed to me anyway. I am seeking a full refund for this week's order and an explanation as to how they are the only company that has done something like this while I transition between credit cards.

I purchased a box of meals from this company on two separate occasions. When I received my very first shipment, most of the prepped meals were warm (ice packs had thawed) and the plastic containers had burst inside the shipping box, causing the contents of the food containers to spill out from their individually sealed containers and rendering them spoiled and inedible. When I noticed this, I reached out to Factor, and they informed me they would issue the refund, and it would be credited toward my next shipment. I received my next shipment the following week, and noticed I did not receive my credit toward that shipment (they charged me fully), so I again reached out to Factor. The CS agent then informed me that since I had a promo on the first 6 boxes, I wasnt able to receive my refund for my inedible, completely damaged meals from the first box until I had ordered 7 boxes. Why would I ever order 7 boxes of food over 7 weeks when Ive had nothing but issues the first two weeks? So let me get this straight, although I paid $115.34 on 7/2/2022 and $112.27 on 7/9/2022 I cant get my money back because I used a promotion, even though I could not EAT THE *** BASED ON THEM BEING DAMAGED IN SHIPMENT? Makes no sense and the first CS agent did not tell me this. Once I brought that to the 2nd CS agents attention, meaning I want my money, he said he would have to escalate to a manger and they would call me back within 48 hours. It has been over 1 month, and I still have not heard from any manager from Factor or any employee from Factor regarding my refund!

On 11/3 I was charged $134.89 by Factor 75 to resume my service for the following week 11/8 (today) and send me a box. My services were frozen for about a month as I was unsure about continuing their services after several quality issues with their shipping, meal quality and damage to boxes and food. After deciding to cancel their services permanently, I called the morning of 11/3, just a few hours after the order was put in automatically, and spoke to a woman in customer service. I requested my order be cancelled as the have a week before the shipment is sent out or delivered and I want a refund for the $134.89 and service cancelled permanently as well. She told me that she cant cancel the order and cant refund me- that theres nothing she can do. I again requested that I need it cancelled, they have plenty of time in advance to cancel, and that I did not want it. She again said theres nothing she can do and that she can request, but they most likely will not cancel it. I then requested to speak to a supervisor or manager and she told me there are none available for me to speak to. I questioned it and she said she can offer a discount for another box after me requesting to cancel my services and box and refund. Needless to say the box was delivered today (11/8) of meals I dont want and gave them a chance to do the right thing and cancel my order with refund. I want a refund of $134.89 from Factor for the order cancellation refusal and box I dont want. I dont want a coupon or discount. No solution was provided and I was refused the right to speak to a supervisor to handle my issue.

On November 3rd just after midnight I accessed my account with Factor75 to see how much it would cost to receive a box of meals from them. I was only allowed to see final pricing after I reactivated my account. I looked through meal choices for the following week (to be delivered 11/14/2022) and did not care for any of the options. I selected four meals just so I could see pricing after shipping and discounts. I decided that the roughly $10 per meal, price with shipping was not worth it so I deactivated my account. I received an email on 11/3/2022 at 12:08 AM stating that my account has been deactivated and my final delivery will be March 22, 2022. This was the last time I used the service previously so that date makes sense. One hour later I received a charge on my *** for $40.29. I was astonished how this was possible since I have an email stating my account was deactivated. Apparently I was charged for an upcoming shipment due on 11/7/2022. For this shipment I was not contacted about verification. I was not able to select any meals. I do not wish to receive anything for that date.On November 3rd at 9am (today) I called the customer service to cancel the order. They stated they are unable to cancel the order since it's already been received. I stated that it's completely illogical that I'm charged for an order when I had no say in the matter and I received confirmation that my account was deactivated. If they are unable to refund this order then I will submit a chargeback through my bank. They need to fix their system since this occurrence should not have happened to begin with.

On July 7, 2022 I got an email that my Amex Card as charged for a factor 75 purchase. I did not approve this purchase or pick out any meals. I immediately called Factor and spoke with *** who cancelled my subscription but said I could not cancel the order that was just made and has not been sent out yet. I told him I cannot afford the meals and I did not have room in a fridge to put them. I told him I called over a month ago and cancelled my service with them and I have not been receiving any meals and the representative I spoke with then I told her I was cancelling because it was to expensive. I asked to talk with a manager and was told *** would be giving me a call back. I have not heard from anyone again. I did not approve this purchase and asked for a refund. I called in a fast time frame and it is still pending a charge on my Am Ex so it could be refunded because the order has not even been shipped yet. *** said, the order could not be stopped or cancelled at all which is a lie because I called once before because we did not get our package when we were supposed to and it had already shipped and was told we could have received a refund then. I would appreciate your assistance with this matter. This company is not friendly or helpful they just take your money and I will never use a service like this again. The only reason I did use it was because my range broke and I was unable to *** for a period of time. I have used other delivery food services like Blue Apron and Hello fresh, and Herculean and have never had someone act this rude and not reverse the service if something was wrong.

Date of the transaction: Dec 21, 2022 Amount of money: $147,99 Business involved: Food delivery Order number: *** The root cause is that the website doesn't allow cancel subscription, and only allows to skip few weeks and will charge again if not keep skipping though the website. I just learned now that I can cancel it by phone and just canceled it. But they reject to refund me for the last order, which was charged when I forget to skip the order as I stop using it (There must be many customers who forget to skip the order and were charged with surprise, as cancelation is not allowed through the website). I tried to talk with 3 agents. The first agent rejected to make a refund as it's the company's policy for not skipping the order. The second agent rejected as well and cut the phone. The third agent agreed to give partial credits at the beginning, then changed to partial refund. But I didn't accepted it as I only want full refund at the very beginning. The agent then talked with her supervisor for a full refund but in the end they reject to give partial credits/refund nor full refund. And also rejected my request to talk with her supervisor. The agent later cut the phone as well. I found many inconsistencies during the whole conversation, the agent agree to pay back partial refund and later changed the mind, and lied that her supervisor cannot talk while she just talked with her for a full refund. In short, they just don't want to refund the money as the system is designed to take more money from the customers. This is a kind of scam that many customers suffered and needs to be investigated further. The conversation is recorded. I can provide more details if requested.

I have been a customer since 2020 spending tons of money with this company. They sold their souls awhile back in 2021 to be purchased by another company. They began having delivery issues, website problems, took away huge bulk discounts options with Factor Bucks and now have horrific offshore customer service. I cancelled earlier this year for these reasons. I moved to a new state recently and could no longer use the local service that I had transitioned to, so I decided to give Factor another try reluctantly. The whole time I had them before their biggest selling point was all the quality control of the food. Antibiotic free, gluten free, hormone free, grass fed, organic etc. I have significant health issues so this was a big deal. After doing a few weeks of orders and reactivating the account I noticed that verbiage was no longer on the box. I got some overseas kid and he confirmed they had taken all of those standars with the food away too. Literal scumbag moves to squeeze dollars on every level that this place has done. I would have had no way of knowing that they had done this and am very upset that I have been eating food that no longer meets any of those standards. I wanted to have a US supervisor discuss this with me and explain, and be wanting some of my money back. I requested a call from one via email on 11/17. I was told several times someone would call. With multiple follow up attempts they just repeatedly ignore me now. All the calls and emails go to people in foreign countries that are clueless and say they can't transfer. Half the time their phone line also just says "error occured" when you select the prompts. I am requesting contact by the business as well as refunds

While browsing on their site on Wed the 25th I was checking different meal options. In their site there are steps in order to see all meal options and one step is to add in a payment option. Not wanting to put in a actual credit card I used PayPal info. When I decided the meal options that would fit my family's taste would cost too much money. So I logged out of the site. The next day as i was logging into my bank account on May 26th I noticed a bank charge for Factor in the amount of $65.94. I immediately logged into my PayPal account and noticed a second charge for Factor in the amount of $69.89. Due to being at work I logged into the Factor site and canceled the account I set up and got a text number to message customer service. I texted twice and received a strange reply. When I got home I went into their chat customer service and chatted with ***. I explained my concerns and how I never selected to proceed with processing the order. *** said that due to it being Thurs he was unable to cancel and refund my money that I would have had to contacted Factor on Wed the same day as I logged in and canceled the order before *** EST. I told him I did not want their product and wanted my money back because I did not order these items. He said that when I put I PayPal info it gave them the authorization to process a order with out me finalizing and processing the order. I contacted PayPal who was looking into the issue. I was not even aware a payment processed until the Thursday they claimed to be too late to cancel. I have since then deleted and canceled accounts. I have attached a snapshot of bank account transaction to show the date to show the payment on Thurs the 26th and the PayPal payments made.

I signed up with Factor 75 in July 2022 as a trial basis. After receiving my first 4 meals as complimentary, I found that I did not like the meal options offered. Therefore, instead of opting to close my account, I decided to wait to see any other weekly options available. So each week for the past (3) weeks, I have skipped ordering. So, on yesterday after leaving the *** late I tried to go online to skip the meal delivery for next week (Sept 13th) however I was unable to. Therefore, I called customer service on today 9/8 to try to skip next week's order bit was told that I missed the cut-off time on Wednesday night 11:59 CT. So I inquired that since I missed the cut-off time can I make my food selections for next week order? But was told no, the meals have already been selected. So here I am being charged $69.99 for meals that I can't consume being that the meals selected for me consume pork, beef, and nuts all of which I'm allergic to. At this point I canceled my acct due to these issues experienced. When asking for a full refund, I was told that the system was unable to offer me a refund to my credit card, but they could credit my Factor acct. Why would anyone want to continue services with a company like this? I need assistance in getting my ENTIRE refund from this company as their practices are unjust and violates my rights as a consumer. They do not make every attempt to resolve issues for the consumer as its all about the money. This needs to be reported and investigated as it appears to be a scam to get the consumers money without making reasonable accommodations for the consumer. How can you take someone's money and also not allow them to make the appropriate food selections/changes so the person can at least eat the meals ordered. Please help!.Thank-you for your time and attention to this matter.

Re: order *** (***)and Order *** (***)Both my boyfriend and I subscribed to meal plan with Factor75, both received 1 meal each, and both canceled our subscription directly after that. However, we are still being charged and just today received a box of food that I was told could not be returned.I first ordered my meal on 03/02 and paid the correct $59.49 charge with my Paypal account. Then on 03/17 my boyfriend ordered his first meal. $65 was charged to my Mastercard.(invoice states we were charged $59.49). I deactivated the account after that first week. On 03/24 my card was charged $59.49 and an additional $89.19 on the same day. I was then charged another $89.19 on 03/31, the same day I received a promotional email from Factor75 to come back and reactivate my account.I have called Factor75 customer service reps several times, requesting to elevate my situation with management. I missed the call and have not received another since.BOTH accounts have been deactivated yetwe keep getting charged!The customer service rep I just spoke with today confirmed both accounts have been deactivated. He insisted there havent been any other charges made to my card besides the two initial charges. He also told me there is no way for me to return the food we received todayEVEN THOUGH OUR ACCOUNTS HAVE BEEN DEACTIVATED!I sent a copy of my credit card statement that clearly shows a charge for $65.70 on March 17 (although the invoice states you charged me $59.49), TWO charges on March 24 for $59.49 AND $89.19, and ANOTHER charge on March 31 for $89.19!I contacted the company and incorrectly told them they needed to refund me less because I forgot I made my initial charge via PayPal.We need to be refunded $269.07 for the two random charges of $89.19, and the random charges of $65.70, $24.99

I received an access code to try a free box of meals from Factor 75. The box included 8 meals. I went online to see what types of meals they offer, as I have recently started a keto diet. As I followed the prompts, I noticed that I was unable to see the types of meals that were offered. Along the top of the screen, the website indicated that the selection of meals were the very last step. I included all of the information they requested to include what type of meals I was looking for, how many meals per week I would be interested in and the regular pricing, and it requested payment information on file prior to seeing the available menu. Once I completed the payment information I was prompted to the screen that showed the available menu items. I did not find anything appealing on the site, and immediately canceled the order. I received an email stating that my subscription was canceled. Several days later I received another email indicating I would be receiving a delivery on November 14th. I contacted customer service and advised that I did not complete the process, as I did not find any meals to my liking. They advised that they would still charge me $39.00 and send me their preselected meals anyway. I expressed to customer service that requiring payment information to see a menu, and then charging even if I do not wish to order from the menu is poor business practice. I never completed the order so I don't believe the transaction is valid. If I am on any other website to make a purchase, and I place items in a basket, include payment information, and delivering instructions, until I hit the final "submit" button, that order is not complete and I'm not charged. I do not feel it is ethical to allow this company to require customers to go this far in the process and charge them regardless of whether or not they complete an order.

On Nov 27, 2022, I was trying to find a food delivery company that provides vegetarian meals without several specific ingredients due to my food sensitivities/allergies. Factor75 does not allow potential customers the ability to look at menu choices and ingredients without entering credit card information and starting a subscription. I found that to be highly suspect, potentially unscrupulous, and a manipulative business practice but decided I would TRUST that I could cancel the subscription, if needed, immediately after a brief review of the ingredients. I entered my credit card information in order to review the ingredients. There were too many ingredients that I cannot consume. So, I went to the screen to cancel the subscription. At 1:54pm on November 27, I received an email back from Factor saying "We're sorry to see you go...This email is to confirm your Factor subscription has been cancelled. Please note, your last delivery date is confirmed as December 5, 2022". I sent Factor an email that day saying "I canceled my subscription immediately...I do NOT want to receive an order on December 5...". I did not hear back from Factor but received the cancelled order on Dec. 5. I was charged $49.96 on Dec 1st. I contacted Factor today and spoke to a person who confirmed they received my request to cancel on Nov 27 but said they were sorry I didn't read the cancellation policy (which says it has to be canceled by Wednesday of the previous week). I cannot cancel something 5 days before I read it. Factor75 is trapping new customers by making it impossible for a subscription to be cancelled until it is too late. They would not refund my $49.96 (sale price) but said I would not receive more deliveries. Factor is engaging in deceptive business practices. This is shameful. Please help stop this company from continuing this anti-consumer practice. Thank you very much for your time.

Situation: box never arrived due to damage. I was never notified of this until I called and checked for myself. Spoke with Agent: Love Offered refund of what I paid and shipping or a credit towards my account amounting to the equivalency of my box without any refund. Tf to supervisor He said their protocol is the same as the agent advised. He refused to offer any further compensation. He confirmed that there is no one in the entire Factor 75 corporation able or willing to do anything outside of these 2 options. I explained that this is an extreme inconvenience for me. Not only do we not get a replacement box, we now are stuck at 6pm having to order food (unexpected cost) and now have to find time to go grocery shopping. He would not offer any other options. And said nothing he can do. He kept on saying he will file an incident report in regards to the delivery. I said that in no way helps me. And there is no compensation involved here. Only a refund of what I paid for goods and services that never came through. I said I am requesting compensation in addition to a refund. He refused and said it is against policy and protocol. This company has every right and ability to provide compensation outside of a simple refund for this major inconvenience. Your product and service revolves around meals being shipped out once per week. When there is a logistical issue, this prevents the customer from benefitting in any capacity. There is and should be a way for these outsourced agents to issue either promos or credits to aid in these types of events in the future. Of the two other competitors I have subscribed to in the past, Home Chef and Hello Fresh, they go above and beyond to remedy these types of logistical mishaps to ensure good customer retention and service.I was put on a 30 min+ hold after asking for general counsel info and he never returned. Again; the worst customer service Ive experienced with meal subscription services. Deplorable.

I believe whole heartedly this company is a SCAM. I signed up for a subscription and picked out my meals. I proceeded to skip the next weeks delivery to see if I would like the meals and how many I would actually consume in a week. The first meal I ate made me sick. I never ended up eating the rest and just threw them out. I went on to factors website and tried canceling my subscription. I couldnt find anywhere on the website to cancel it, so I proceeded to skip the next 3 weeks and call customer service. I tried calling customer service 3 times. The first two time I was on hold for an ungodly amount of time. Fast forward two weeks later, I get a notification a large transaction has been posted to my account. I login to my bank account and see a charge for $105.91 from Factor. I immediately called customer service again and this time I was able to get through to someone. I explained to them what happened, and that I have all the emails confirming I had skipped the weeks and that I was still charged over a hundred dollars. The *** told me there was nothing they could do because the label was already printed for the shipment. I told him well this is a tech error on your end because I skipped the weeks and I have the emails proving it, I told him I even tried canceling and I couldnt do it on the website or get a hold of a *** to do it. He repeated the same I cant do anything for you speech, but this time he admitted sometimes theres an application error when skipping weeks. Do they think Im stupid and not going to realize what they said? I asked to speak with a manager, I was told I would receive a call back later from one. I explained my issue to her and again was told there was nothing they could do even with e-mail evidence and told me that the delivery will be there Tuesday. I asked if I could return the meals, she said no but she can cancel my subscription for me. However Im still out $105.91 give me a refund. This company is a SCAM.

I 0rded Factor received the initial box that I ordered for $40 around thereabouts and a second box thats allI I did not like the way the food tasted I canceled two weeks worth of orders I was still charge for them I am currently disputing the charges them deactivated my account on September 8 and, I changed my credit card number and ordered a new one subsequent to that I was still charged $65.49 on September 22 I am currently disputing these charges through my bank *** credit card services and have had to put a block on the company due to the fact that they keep charging me even though I havent received anything except two boxes the initial box and then another box that they claimed they could not cancel. And as *** said they even charged me after I change my credit card number and deactivated my account which is fraud I contacted the fraud department of my bank I have disputed the transactions of the products I did not receive the food. Its terrible its like a really bad TV dinner. I truly and wholeheartedly believe that this company is fraudulent at best & scammers and that they really dont care about their customers at all right now the majority of my credit is tied *** in dispute because of this company I contacted them in regards to this and they were nothing but rude I download it each chat transcript unfortunately I tried to record my phone call with them but I was using two phones at the same time and didnt get it And on that phone call they were completely rude and went so far as to hang *** on me. & *** the chat as well, I had people leave the chat when I was trying to explain to them that they were charging me even though I deactivated my plan on the eighth and they were charging me again September 22 I was charged 6x I believe the public should be aware of this company and should stay away from it or its going to cost them in one way or another I really hope you can do something about this company and warn people please!

Overnight on 12/29/2022 I got a SMS from my bank for an unauthorized charge of $169.58. I immediately called Factor to report the charge is unauthorized. A few weeks ago, I made efforts to cancel any deliveries/charges after my first "trial" order placed on November 23, 2022. I expressed concern to Factor on the phone, that I don't want the pre-selected meals since I did not approve them, I didn't request/authorize the second meal order, I didn't hand-pick the meals and thus, will not accept any pre-selected meals with ingredients I did not choose myself, or authorize, and lastly I have traveled for the holidays. That means what ever automatic food delivery Factor has sent, will be sitting outside and spoil in the package because I will not be returning to the delivery location for a while. I made efforts to opt-out of charges after the first order for the remainder the year. I attempted to escalate the request for refund to a manager- the manager also refused the refund. A business that operates to s*** customers over without having empathetic practices in place for customers who advise of exigent circumstances feels like bad business. The business has not attempted to resolve the problem- every agent I've spoken to has refused a refund. I've advised the charge was unauthorized for a delivery I was unaware of, did not want, but also attempted to cancel for the remainder of the year. I wasn't going to be around at the delivery address due to the holidays. Somehow a delivery was still processed, despite my efforts to immediately advise Factor to recall the delivery. If I didn't approve the pre-selected meals, or have knowledge of the contents of delivery, I should not be charged for something that'll be sitting outside and spoil for over a week. It is bad business to refuse a customer a refund when they genuinely report no knowledge of the delivery, clearly state that they do not want the delivery, and advise that the charge is unanticipated and not authorized.

December 1, 2022 Factor 75 a food d3livery place for I assume people that are on diets. Someone used my debit card. They filled out all the info correct but my address! I heard my phone beep within minutes of midnight on the 1st of DEC. WHEN I LOOKED AT WHO IT COULD BE AND I SAW OVER $160 WAS MISSING FROM MY ACCOUNT. I LOOKED UP THE COMPANY. AFTER FINDING THE *** NUMBER AND WAITING TILL 6:15AM to call customer service. After reaching them I was told they could not refund my money unless I got either a police report or called my bank. I informed them I'd just like it canceled and my money returned. They told me that at 11:59pm on the day of the order they can not cancel the order. I asked wtand they said in no uncertain terms that if I wanted it fixed I'd have to handle it. Here's where it goes south. The customer *** agent #1 ***. Jerk he was. Then when I called back CS#2 told me that if it's after 11:59 they couldn't cancel it. I said we'll great because my card said the transaction was at 12:06am. I said cool. Put my money back and cancel this service. Because it was place after midnight so based on what you just said I'm good till 11:59 pm on Dec 1st. Then he said we'll once we confirm the order we can't cancel it. I said I never confirmed it. He mummbled something at that point I lost my mind. At this point I'm so livid I can't think straight. I've never received such a non chalant attitude from any company ever. They offered me no recourse 3xcept for me to take more of my time to fix something that's as simple as a button push. After seeing over 90 complaints all similar to mine. The Complaintsboard.com isn't doing anything to correct their pathetic business practices. I think it's important that all the people on here with complaints need to contact the attorney General. Then since I'm retired and I dont feel it's my job. But since I have too. Going to leave - reviews everywhere. All of my social media. All my businesses on our websites is boycotting factor 75!

I used Factor 75 as it was good food delivered in a convenient way and it fit my lifestyle the price was great so that's not the problem and didn't become the problem until the end. I moved from *** to Washington the end of August this year 2021 I reached out to cancel my Factor 75 orders and the customer service agent I got was doing everything so I would cancel my plan, I couldn't find where to cancel it on my own which was the only reason I reached out. After unsuccessfully interacting with customer service to attempt to cancel my plan, was left no choice but to just go into the app every wednesday and skip the next weeks deliveries and I had been doing this every week since the end of August so much so that it sadly became part of my wednesday evening routine. On 11/9 I guess I was a few minutes later than normal to cancel the order, I thought it had gone through close the app went to sleep woke up in the am to a $119 charge on my card for food going to my old house in *** ( I'm in Washington now). I immediately got on the app and sure enough it shows that the order process to be delivered the week of 11/15, so I reached out to customer service a few hours after the order had been made and *** the customer service was terrible from the start! They have you fill out a form with all your information prior to starting at chat, I did so then rather than telling me the email I provided was incorrect they just kept asking me for my email so I kept giving them the same one it wasn't until they finally verified the delivery address that they told me the email address it was actually under, which I clearly didn't remember or I would have given it. Then told me sorry its after the cut off nothing we can do your plan is now cancelled log into your account or the app to reactivate. I tried to reach out again and this time was told I don't have an account nor any orders with them, I've disputes the charge with my bank and had to pay someone to go pick up this order