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Family Dollar

Family Dollar review: Fraud & cheating! 163

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Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased one NET10 phone for $30.00 which included 300 free airtime minutes. Subsequent/additional minutes sell at 300 minutes for $30.00. Because I receive many unsolicited phone calls, I returned to Family Dollar to purchase a second phone with a new number. The price had changed and the terms which include the words "300 minute bonus" were unclear. When I inquired, the salesclerk assured me that the 300 free minutes would automatically be added to my phone as soon as I activated it. WRONG! NET10 only gave me 10 minutes. When I tried to return the phone to Family Dollar less than 24 hours later, the manager (Locust Street store in Terre Haute Indiana) said sue us, it will cost much more for a lawyer than what you lost. I e-mailed Dollar General headquarters but received no response. They, under the circumstances just described, are no better than thieves.

163 comments
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Mario Arnold123
US
Feb 09, 2021 12:34 am EST

I went into a local family dollar store an there were customers walking around without a mask. I asked the manager why they were allow to shop without a mask and she said we do not have a policy to make them wear a mask...

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backword
millerton, US
Jul 27, 2022 3:27 am EDT

On Monday husband went brodway store ny to get me ben gayWould like cameras checked to see the truck that hit us they must have backed into door.On 7/18 about 11oclock.

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Belen Ibarra
Houston, US
Aug 23, 2022 12:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This Family Dollar charged me twice on a purchase I made

My number is [protected] and my name is Belen Ibarra

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Helpbidz
Philadelphia, US
Sep 02, 2022 3:47 pm EDT

The family dollar on Greene and Horrter Philadelphia pa did not honor the listed price..

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Johnny Caywood
US
Sep 07, 2022 5:59 pm EDT

My. name. is. john. i'm. telling. u. our. family dollar. store. need. more. workers. the. store. close. at 4pm. its. hours. are. from. 830 am. until. 9. plz. do. something. i. love. that. store. our. small town. needs. stores. roses bud. tx. plz. get. more. workers. it. would. help. keep. it. open

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June Thompson
US
Sep 14, 2022 11:37 am EDT

The outside lights at the Jonesboro, Louisiana location either don't work or are never turned on. It's not uncommon to drive past the store at night because it's not lit up. The driveway, one way in and out, is very difficult to see.

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1Tianab5
Birmingham, US
Oct 10, 2022 11:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yes I had an incident where the manager was very rude and smelled like weed/etc I asked her name and she didn't give it but her badge says Kenosha I'm not sure of the date exactly but between 9/22 9/28

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Kathy Bedwell
US
Oct 13, 2022 8:08 am EDT

I purchased online and delivery 2 cases of Silver Falls Purified Water Purified Drinking Water. My husband said it tasted like well water and dish soap. My name and address is: Katherine Bedwell 4742 Selma Street Sarasota Florida 34232. My email address is kateyb19@aol.com What are you going to do! Just refund me for the nasty water!

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Rezzpoet009
West Palm Beach, US
Oct 22, 2022 9:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've NEVER seen a chain of stores get away with presenting one price on the shelves and when you go to the checkout the prices are sometimes several dollars over the listed prices.

I bought a box of trash bags that were listed $5.25 on the shelf, but when I went to the checkout line, the price was $6.35.

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Celeste Knight
US
Nov 12, 2022 7:31 am EST

So I am a customer service complaining about lady named Alicia. She works at the Family Dollar in Pottstown on Farmington Avenue. I see being disrespectful to other customers and Being very rude to her co-workers. Something needs to be done. I like Shopping at that store. She need to be respectful not disrespectful.

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TBoneee
US
Nov 13, 2022 12:42 am EST

I arried at your local family dollar at 7:00pm on 10/30/2022 I was assaulted by your employee at the houston texas location located at 3302 Liberty rd I am filing charges against her and I am seeking a law suit.

Over a "shortage in America". That was uncalled for and I will be in contact with the headquaters tomorrow. I will get justice.

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jeffrey andrews
US
Nov 23, 2022 8:38 am EST

Christina was being very rude when I asked where the rags and towels were it was just a simple question and she was rude saying put your bag upfront in a nasty manner. also toward the end, she calls me sweetie I'm, not your sweetie.

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Pastorcr
Toledo, US
Nov 29, 2022 11:13 am EST

Last week in Toledo Ohio you had Diet Pepsi on sale ( 4 for $10)

Half the 8 cartons I purchased was flat and nasty. I could not be consumed.

Purchase date 11/18/22.

I checked the date code and it expired on August 15 of 2022.

Pastorcr@icloud.com

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Quentin Nanamkin
Nespelem, US
Jan 02, 2023 10:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My debit card was charged, and I've never been to a Family dollar, it happened on December 26, 2022 and the amount was for 93.95

The location says [protected], VA 23320

And I live nowhere near there, I live in WA.

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Tom WWaterstone
Columbus, US
Jan 05, 2023 4:37 am EST

i observed today 12 29 2022. 3 employees 2 females 1 male sharing a blunt when finished the employees went back inside to work, and the store smelled like burnt weed store location is 2383 west broad st Columbus Ohio 43223 store #10716

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sugarmount24
weidman, US
Jan 10, 2023 10:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Iam been trying to get someone to call me to help me with my email subscription so I can use your coupons, very bad service my number is [protected]

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Kurt Hill
US
Jan 21, 2023 4:18 pm EST

Outside food trucks blo king traffic in parking lot

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Carol Eurich
US
Jan 28, 2023 11:44 am EST

Gift card has a balance of $1.38 but gets rejected at the store. Why? Card #[protected]. I have tried it 2 times at the local Family Dollar in Holyoke, Colorado since I received it for Christmas.

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Right game wrong person Joanna Joanne
West palm Beach, US
Mar 11, 2023 10:10 am EST

At the 5015 Okeechobee location joanna joanne and whom ever else that's in cahoots hired an employee who's social and identity is someone else you should check that out.

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Casie Williams
US
Mar 18, 2023 6:06 am EDT

I bought a prepaid card and need my transaction

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Hans J. Hahne
US
Mar 20, 2023 4:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am a frequent customer at your Store#10506 at 111 East Kennedy Blvd, Eatonville, FL 32751.

For many months there are only two parking lights working. This is a very unsafe situation and should be fixed ASAP. If you don't fix this issue and a crime will occur your company can be liable for such an unsafe condition. Please act accordingly.

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Karren Leonard
US
Apr 02, 2023 4:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They close at 10 pm but I got here today March 19th at 9:50 and door was locked, they were closed and it's happened on several occasions

The employees just now left to go home at 10:05 pm

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Antoinette Holmes
US
Apr 02, 2023 11:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was in the family dollar store on Saturday, March 25, 2023, to purchase 2 packs of bar soap. I have never been so humiliated and embarrassed in my years of shopping in any store. I will never shop here again.please see my attachment for the full story. I would like somebody to contact me back at [protected]. again please see ATTACHED.

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Joy Trujillo
Raton, US
May 21, 2023 7:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amanda Segura manager rude . I don't personally know her to be treated badly. Raton new mexico store. She also working at pinwheel mental health office receptionist office. She rude there too. She said rudeness is the new norm just get used to it. Insulated

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Kimberly Cantrell
US
Jun 12, 2023 9:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On June 6 2023 went into store 5804 and the store is so trashed can't walk down some isles. There is freight everywhere. O one working the friend and can't get to any of the product I needed

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dragonlord91
Huntingdon, US
Jun 17, 2023 11:18 pm EDT

My sister has mental disabilities, and often receives abuse from her store lead manager. From not counting her drawer fast enough at the end of the night to [censored]ing at her constantly for anything, and everything she does. If action is not taken about her, then I will take legal action against the corporation as a whole.

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Linda Tiberi
US
Jul 01, 2023 3:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Password reset link has not worked for over a week.

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Tamara Rhodes
US
Jul 11, 2023 6:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I called the [protected] all this morning to get a letter stating I don't work for Family dollar no more Cause Mario Washington said to call that number he the store manager at 647 west liberty st I really need that letter

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Tamara Thornton
US
Jul 15, 2023 9:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I felt like it was a racist thing cuz it's not the first time I had that problem with her in tulia texas and I dnt like wat she did to me and at11:45am this happened on July 6th 2023 in tulia Texas and I will not go back there again and she was being rude and nosey

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Appaled person
Fort Dodge, US
Jul 25, 2023 5:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

April-july 2023

Store 5145

Manager allows Male asst. Mgr.bringing his 1 year old kid to work sometimes and she sits, naps, eats in a cart for 7 hours! This Male asst. Mgr. also has made sexual comments to female customers and tells customers if he catches someone shoplifting he will tie them to a pole outside.

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Sue McMullen
US
Aug 05, 2023 2:37 pm EDT

Everyday before and after school and until close.the steal

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Irene kirschenman
Evansville, US
Aug 19, 2023 8:57 pm EDT

The store has been closed alot for days and months the store is full of trash and freight all through the floors hard to walk through and went to buy something and was told to leave because they had no staff to ring me out during operation hours

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SpookyJ
Ider, US
Sep 30, 2023 9:29 pm EDT

The manager raberta Everytime I go in there is being rude and hateful to Assistant manager Karen,she fired her for getting sick with COVID, anytime I went in the store Karen would be working her butt off

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AcL.
Providence, US
Sep 30, 2023 11:28 pm EDT

on or about September 18 or19, 2023, while entering the Family Dollar store in the early evening on 711 Broad Street in Providence, RI my hand was punctured due to a broken door handle.

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Nikki Dixierenegade
US
Nov 04, 2023 7:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Incorrect prices are checkouts on most items, many items in store have no prices and they overcharge 30c to $1 extra at checkout than listed prices, the customer service is terrible the old lady with grey hair has an attitude and acts like you are stealing from them when they're the ones stealing from you.

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Jojotitus
US
Nov 05, 2023 12:41 am EDT

The address is 1130 N Main St Dayton Ohio. I'm a senior citizen and had to walk 25 minutes to get here. This is unacceptable. I should be compensated for having to wait over 90 minutes. An also you should have enough employees to make it open on time. Which is 9 am. Today is 10/26/2023

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Ramie Haddenham
US
Nov 05, 2023 1:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The family dollar in Salina has been closed for days. They are claiming a computer issue.

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Inaam Salik
US
Nov 19, 2023 4:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

In Wilkinsburg, Pa. address 7627 Penn avenue have some ignorant black women working in there!

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johnny young
US
Jan 16, 2024 9:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

being followed constantly been a costumer for years and the store never open on time all i can say is i will no longer spent another cent there 82nd and troost in kanas city they are rude and disrespectful.

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dell ahmed
Las Vegas Nv., US
Mar 19, 2024 11:38 pm EDT

For six weeks the store at 89106 - las vegas - nv. At earnest - may and rancho has had no eggs and no one at the store knows why. You put up a sing that says 3.49 per doz. But no eggs.

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  2. Family Dollar phone numbers
    +1 (866) 377-6420
    +1 (866) 377-6420
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    PO Box 1017, Charlotte, Texas, 28201-1017, United States
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    Nov 19, 2024
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Family Dollar Category
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