Fashion Nova
Reviews and Complaints

I had a friend of mine who placed an order to you online and accidentally put in the wrong address, and customer service told him he couldn't get a refund or cancel his order. He travels a lot for his job and placed his late at night and mistakenly put in the wrong address! I feel it's totally wrong that your company has policies like this for customers that order from your store all the time. His name is Donte Perry and he deserves better treatment as a customer!

Last year during the first wave of COVID I placed a $200+ order with fashion nova. It was returned to sender as the driver ‘couldn't locate my building' I then emailed their support team ( which is impossible to get a hold of ) who didn't assist me in any way.
I wanted to exchange for different items and correct the shipping details and they never replied and still to this day won't reply to my emails. I just want to exchange and have new items sent to me I'm not even asking for a refund and they won't contact me.

I ordered two dresses. A blue one and a aqua blue one. I got a green and a brown dress. One of them came damaged with a dark spot aswell. I tried to let them know but that option dosent work on their page…it will cost me 70 dollars to send back, and I want my money back. Totally a scam.
I want it fixed but they dont answer instagram or facebook. And on their site dont work

I'm concerned my debit card has been used by someone to make purchases here. I have no idea who and how to order anything online. So I'm reaching out to find information on fraudulent on someone using my debit card. I have no numbers to contact fashion nova I pray this issue get resolved quickly. They have made several purchases using my debit card if you would please help me out looking into this situation. Thanks!

I placed a ordered on July 8, 2021 I haven't gotta a tracking number can't seem to get in contact with anyone they are not returning my emails this is the only thing they've sent on the 8th thank you for your order.
We will send you a tracking number as soon as your order has shipped. Order # [protected] please help either get my merchandise or a return

I ordered on 1st July and today is 13th
It is written your order was canceled but my money has been taking away and I have had no email concerning my order again
I have send several email but no reply
My Visa card wasn't the same as my billing address and instead of fashion nova to decline if it's not acceptable they took my money from my Visa card
So my question is why did they take my money ! I need a refund fashion nova
#[protected]

I've reached out our to customer services twice in the last week about my order.

I paid 14.99 for rush shipping which is supposed to be 1 business day. I paid July 7th therefore my order should've delivered July 8th and it wasn't.

I need a refund on the rush shipping charges that was robbed and the product wasn't delivered. I will contest with my bank these charges if this issue isn't resolved I've been patient but to be ignored through email is not good quality service AT ALL.

I made an order for two month i did not receive it i decided to return it and it has arrived at there facilty and now they have refuse to give me my e-card after my package was returned to them

I really need someone to investigate this issue regarding your carrier. Lasership claims my package was delivered order number
[protected].

I have reached out to FashionNova support about my order and they say that it was delivered on June 29th at 3:58pm.
Please find attached a copy of the lasership shipping receipt which says that the package was delivered at 10:58 pm. Why does the Fashionova support team have a different time of delivery?

If I am not contacted by a person I will be having a legal counsel contact your company. Customer service should be important for a business like FashionNova. Your shipper needs to be investigated for these shenanigans.

We have a camera and there was no delivery on June 29 at 10:58pm or at 3:59. Lasership says that the package left there facility at 10:56pm. Kennesaw is an hour from me. I doubt if it could be delivered in 2 mins.
I would like this issue investigated t and don't just tell me it was delivered because it says that in your system. I need someone to review this and not received an automatic reply. If it is reviewed I'm sure you will have no problem providing me a refund.
Lasership needs to be investigated if they are changing delivery times and holding packages at a facility for 4 days. Please review the shipping details carefully. I have attached them below.

I ordered over $800 worth of clothes from Fashion Nova and received all of them but one dress that cost $32. The delivery company that they used is Lasership who has a reputation for stealing Fashion Nova packages by the way! look it up on the Better Business Bureau website you will see thousands of complaints. I call fashion Nova and told them I didn't receive my package and I was home all day that day, and the response is that it was delivered to the right house? How would they know that? They refuse to send me a replacement. At this point, it's not about the money but the blatant disrespect they have for their customers that spends so much on their website smh. At this point, it is illegal what they doing to people, and the fact that I'm so upset going back and forth with that company through email just pisses me off. They have the nerve to send me an email stating they will not refund me after I spoke to leadership and they stated I have to contact Fashion Nova but FN say oh that's not our problem good luck

Hi
I have been trying to get my credit back I have returned 2 pairs of jeans I have sent them all the proper information they needed please help me resolve this issue

My name is Divine and my email is [protected]@gmail.com. My package was supposed to be delivered like 2 weeks ago and I just called fedex and I was told that since my package did not get here on time and is still not here it won't be able to track my location anymore. Now I have to order another one and it's $50 plus tax and shipping and I'm a teenager only working twice a day. This dress is very important and I ordered it a long time before the party I wanted to use it for now the party is over with I had to get another dress so in the most polite way it's either you guys place another order with my money that I put on that dress or I get my money back because how can I get just one item and it took so long to get to my house to the point where it can no longer find my location I don't think I'm going to waste my money buying another one when you guys could just use the money I bought the other dress with to buy the same dress even if it's out of stock when it is in stock you can get me as your first order on that dress with my money. Thank you. Have a nice one!

Made a purchase on June 9th with overnight shipping and never received my package. I emailed FN about this issue and they refunded the overnight shipping cost however they advised me that I had to wait 9 days from the last update on tracking to be able to see what happen with my order.
I never heard back on he 9th day so I decided to contact fed ex about my order to see if I can updates. They advised that the order was stuck in California and they will have to start a claim on it. I waited 5 days from the date I put in a claim and called back, I then spoke to the rep handling my claim and she advised me that the order was claimed as lost because they cannot track it, she advised me to contact FN and ask them to file a claim with Fed Ex and also ask for a refund. I have been emailing FN and have no yet gotten a response from them about a refund or possibly resending my order given the fact that I'm a very loyal FN customer.
Fast forward to June 28th, I called Fed Ex again to see if they have any updates, The rep told me the package has been lost and I have to call FN. Well FN has not responded to any of my emails. What to do next? How do I get a hold of someone for a refund? It's been weeks since and I haven't heard back from them at all.

Fashion nova has taken a few hundred dollars out of my credit card saying that I bought things that I didn't buy [censored]ing help me!

HELP ME

HELP!

HELPME!

Fashion Nova SCAMMED ME. I was suppose to receive a refund on my order but never did. Their representative emailed me saying it was issued and sent to my email which I NEVER GOT! I told them this and they just repeatedly say they sent it and refused to do anything about the fact I have not received anything even though this order was returned over 2 months ago! In addition, I talked to the FTC and found out it is illegal for Fashion Nova to issue gift cards in place of actual refunds. When I brought this up they stopped replying. I am extremely disappointed, frustrated and I just want my refund asap.

I placed an order last night on Fashion Nova and as soon as I woke up the next day my order was cancelled. Important to note is that I didn't recieve any text messages or emails regarding my order being cancelled, the only place where my order appears as cancelled is on my Fashion Nova app.
Now I'm pretty confused since I need those clothes for a certain event (you may say the days are numbered), I could place the order again and wait to get my refund but, since I didn't get any form of official cancellation report, I still have hopes that my packet will arrive on Monday as promised.
My order number is #[protected]. Also Fashion Nova doesn't have a public email address where I can address my issues and that's pretty inconvenient.
It's my first order and I'm for sure disappointed. I just hope I'll get my money or the products I ordered.

I made an order about 300$ but I never received it or signed for it. I live in Austria, tracking number says it's been delivered. It was delivered to the wrong country to Germany instead to Austria.
Fashionnova refuses to give me a refund, because they say it was delivered.
I filed complaint against Fashionnova and their curriers DHL and Yun Express.
The customer service doesn't help at all.
Thanks for your help.

https://www.dhl.com/ph-en/home/tracking/tracking-ecommerce.html?submit=1&tracking-id=GM605359235111468637

I ordered on June 1 and was supposed to receive items on June 10. They shipped it via laser ship. They haven't received item only created a label june 4th. Then I called them and laser ship said that Fashion nova used a third party delivery and it said they had item in Orlando. I have emailed fashion nova I get the run around and told to contact again on the 19 I have been emailing since the 19 and no response. I paid my hard earned money for these items

Hello my tracking number is [protected] says my package was delivered but I never received it. I ordered my items on June 7th and the tracking said it was delivered on June 16th. I was also out of town and just made it home to find out there was no package. I've asked my neighbors if they've seen anything arrive and they said they haven't. Please let me know if there is anything we can do.

Thank you.
Ellisa Moua

I've had 3 orders in a week be canceled right after submitting due to fraud even though I'm entering all my information correctly I haven't had issues in the past. Then I have to wait a week to get a refund which is ridiculous. I've been ordering for about 6 or 7 years and I'm officially done with this site. Block my order completely if that's the case don't take my money and make me wait. If my money is taken immediately I want it return immediately simple.