Fashion Nova
Reviews and Complaints

I placed a order on december 21st with this company and paid extra to ship overnight. My order never came and no one was able to locate the merchandise. I spoke with a representative twice and both times they told me that they could not help me to locate my package. They told me that i needed to call the delivery company to try and locate the product. Anyways once i found the number to the company they did not have my package and told me that they do not see any packages for my tracking number. I spoke with the company again and they told me once they receive the package back that they would give me a credit. So i asked them to locate the package and they could not. I spoke with my credit card and they will be working on getting me a full refund. This company is complete fraud. They take your money and do not deliver the product hoping that you will just give up and they keep the money.
Well this is not the case with myself and after speaking to my in house attorney they told me that if there is enough people that they will start a class action suit against this fraudulent company.
Do not ever order from this company ! there are other companies like asos and other onsite companies that are amazing and you not only get amazing customer service but you they are a legal company.
Just checked them out and look online there was a lawsuit that made fashion nova pay out 9.3 million for consumer refunds because they violated rules on shipping refunds.

I ordered products from Fashionova on December 24. I received an email from Fashionova 2 days later saying my products were shipped and I would be receiving them shortly. I did not receive the products when they said I would. I contacted the shipping company and they said they never received the items from Fashionova. I have been trying to reach Fashionova for several days. The phone number for customer service does not work and they do not respond to emails. This is fraud. They stole my money and did not send the clothes that I ordered.

I did a large order on Black Friday. I do large orders often, as I run a dance company and I buy costumes often. Upon checking out I was prompted to pay $70 for duty as I live in Canada and with the pandemic they said they were trying to limit the face to face interaction with the delivery driver. I paid it.
When my order arrived they were asking for another $271 My order was only $350 so I was not about to pay more in duty than my order was worth. So I had the package returned. It has been over a month, and I have not had any contact with a Fashion Nova rep. I have called and every single time I call it says their phone lines are closed, it is the middle of the day, morning or afternoon. My package has been sent back but I have not received a refund yet. I am looking for a full refund please.

Ordered my items on December 15, 2020 they shipped my items out on December 17, 2020, fashion nova sent me a message saying my package will be delivered on December 22, 2020 which December 22 came & still no package so I tracked my package at fedex which now it's saying my items are on hold at fedex in Memphis Tennessee because fashion nova sent them a empty box with no items in it. I called fashion nova to see how we could resolve this & their giving me the run around, all I want is my refund. I been shopping with fashion nova for years & nothing like this have ever happened but as of today I will no longer spend my money with them, very poor customer service.

Hello, I ordered from fashion nova on November 26th and I was told I would receive my package by December 3rd. Due to the high demand of orders my package was delayed and I was told I would receive it before Christmas Eve. At first I was okay with this because I understand it is hard to get so many orders out at once. It is now January 4th and I have yet to receive my package from them. Neither fashion nova or their shipping carrier has reached out to me and now I would either like a full refund or my package. I read their shipping policies throughly and they are very much responsible for this. My information is correct therefore this is not an issue on my end. Lastly I was sent a gift card and since then I have gotten no further response to an email I have sent.

I placed an online order over a month ago and have not received it or even a shipping confirmation. I have contacted fashionnova numerous of times and they eventually said my order is caught up in mailing issues of the Midwest and that they were working to have me my order before Christmas and that didn't happen. I've contacted them again to possibly reship my order or give me a refund and they have not responded.

Fashion Nova uses a delivery company name Laser Shipping in the NY area. This company lefts packages in the hallway of apartment buildings. On 11/13/20 and 12/30/20 this company delivered my packages and left them in the hallway of the building and it was stolen.

it took over 30 days to negotiate store credit with Fashion Nova and I requested they do not use this company which was ignored. On 12/30/20 they used this company again and my clothing was stolen.

I attempted to contact the customer services hotline which is never opened and when it is its only open a couple of hours. The representative explained to me on 12/22 that the store is not responsible for packages once they are handed to the shipping company. Laser Shipping said Fashion Nova is responsible for refunds.

I do not want store credit any longer. I want to discontinue our relationship and get a refund to my debt card.

I ordered a pair of shoes at the beginning of November. I noticed on the LASERSHIP tracking that it got sent back to the original facility 2 days after it went somewhere else, there was no update for 2 weeks then it said delivered with no other tracking update. When I reached out to let them know I didn't receive the package they finally responded saying that they DID see it was not delivered. I've gone back and forth asking for the shoes or the refund and after all this time they are telling me they are not giving me a refund because LASERSHIP shows delivered. I will NEVER purchase anything from them AGAIN!

I had ordered some clothes on Black friday (Nov 29, 2020) from their website FashionNovamen.

On Dec 4, 2020 I was sent an email stating that my order has been shipped and should be received by the 6th of December 2020. However, On the 6th on December I was emailed that the package was delivered though I did not see the package anywhere.

On the following day on the 7th of December 2020, I had logged in to check the shipment details and the shipment was labelled as being delivered in a different state to where I am.

I have sent and 3 emails to fashion nova men in the following weeks with screenshots and my order details and still no response on my missing order.

I have made several attempts on social media (Twitter and Instagram to get some assistance and I have received no response from them.

I have even tried to contact their customer service number and I got a automatic voice recording which says "a customer service rep is no longer available".

I recently started shopping with Fashion Nova. I like the variety of clothes and also how easy it was to retun items until my last return. I had 3 orders in one box, invoices for each in the box just like my other returns. Well they gave me credit for 1 order and forgot.about my 2 other invoices. I emailed their support team and they just replied back with generic messages as if they was not comprehending me. I sent them copies of all the invoices and shipping label used. Incouldnt finish my Christmas shopping because I was gonna use the store credit that I didnt receive. Its not my fault the items didn not fit. Their sizes vary. Im filing a formal complaint after this. Customer service is not customer service.

I placed an order with Fashion Nova December 3rd, order #[protected] and it is December 26th and I cannot get any customer service to respond to tell me where my order is and I have gotten no shipping information. On December 11th I received an email that my package was ready to be shipped but to this day there is no tracking info showing it has been shipped and the chat response tells me my order # is not able to be found. I paid for all these items and I want my purchases. I received an mail on the 23rd of December, a general marketing email saying there is still time to order and receive your items by Christmas but they can't even get my items to me that I ordered almost a whole month ago!

I have placed several orders within a two day time span, I received one of my orders but not the other. As of today it has been 19 days since I placed my order and I have yet to even get a tracking number associated with my purchase. I keep having to chat with the auto response and still keep getting the same bs from it. Then when they try to track my order they are unable to find it. I paid for merchandise and I want what I paid for. This is ridiculous that your customers have be given the run around to obtain something we paid for. You guys were not properly prepared for the holiday season and it shows. I placed another order two days ago and I already received my package today but still waiting on the one from 19 days ago.

I had to pay tax and shipping which was above 20 and I ordered 3 items totalling it to 108 dollars. The shipping took over 3 weeks and the carrier company told me I have to pay extra VATs of £24. What is the point in paying tax on the website if I have to pay VATs. Truly a scam and won't be buying from this company again. Even when I tried to make a complaint or contact the company twice, they haven't gotten back to me since. It has been almost 5 days now so ontop of bad reviews and misinformation's, they also have bad customer service. 3/10 wouldn't recommend.

Hello, I placed an order on November 29th for $80 and it's been nearly 3 weeks and I have not even been given a tracking number or shipment date! On the website it says you should receive tracking Information within 4 days and it's been 19 days and nothing. I have sent 7 inquiries to their support center with NO response and also tried they're live chat & the robot says she can't even find a order linked to my order number or email! I am LIVID also bc they SHUT their phone lines down completely so you can't even reach a live person. So I am basically just screwed and can't get in contact with a single person! I needed the items for a gift by this weekend smh. So dissatisfied and disappointed. Where is my order Fashionova?! You took my money and never even sent a tracking number.
-Rachel Flores

I made two order on December 3 one right after the other. I received a confirmation for one of the order but not the other order. I send several email inquiring about the order and it took forever for them to response. I even email copies of my bank statement where fashion nova took the money out but I have not received my order. The email they send after weeks was that someone will get back to me within 24 hours and that's a lie. I got another email saying they found their error was going to send my confirmation number of that product and that had been about a week ago. I have ordered from Fashion nova for years and I'm very upset about them taking my money and no response for weeks. I just want my money back and I won't order from fashion nova again

Good Day

Very dissapointed about FASHION NOVA

The above order received came with yellow stains and broken ZIP

The items were very expensive and it is not value for money.

FASHION NOVA should be called WISH . Even itemspurchased in WISH are better qualities

And the Customer service they never replied

I placed 3 orders. 2, 3 weeks ago and the 3rd one 2 weeks ago. I still have not received my orders. It's been preparing for shipment for the longest and nothing has changed. You email them, no response. You try to get information through chat, they say they cant locate my order number yet this is the order # they sent.

I just want my order or my money back. Totally upset with this company. So unprofessional. Never again.