Fashion Nova
Reviews and Complaints

Im seriously upset right now to the point that I couldn't seep last night. I placed an order on Nov 27 for cyber month and today is Dec 10 and I haven't received no tracking information. Im loosing al hop in getting my items on time for vacation. Its soo upsetting. Im never ever ordering from Fashion Niva again. [censored] customer service. No live representative to help you but they are quick in taking your money out your bank account. Frauds I hope someone sues the hell out of their [censored].

I placed an order with fashion nova on November 27th and have yet to receive. I tried calling and cannot reach anyone. I emailed them via their website and all i received is a standard automatic response via my email that answered nothing about my order. Just to thank me for my patience. I am not a complainer, nor have i ever left a complaint. I believe communication is key. Either give me what i pay for or refund my money . It is only fair because your website states that ship out is no later than 3 business days. It has been over 2 weeks. Also fashion nova does not offer tefunds, only store credit. But i cannot use my credit. I ordered jqvkrts and by the time they get here if they even do, i cannot use it. I have officially left my very first complaint .

I have placed my order over 10 business days ago and it still has not shipped and status is still unfulfilled. I try to send multiple emails and no response! The fake number they claim is the call center leads nowhere no live agents and will just hang up after playing prompts. This order has missed the birthday it was for and now I am just wondering why I am being ignored when my money was STOLEN!

I placed an order on fashion nova on November 22nd at 5:37pm according to their website. It has been successfully paid for and online the order status is unfulfilled and rightfully so. When checking out with my coupon code I was granted free 2 day shipping. I read their policies and after calculating processing time it should have arrived already. I am really worried I am being scammed since I am yet to speak to an actual person on their customer care hotline or even get a response through email or even a response through Instagram ( comments on photos and private dms). What I ordered was a gift and all I want is the items themselves asap. Can someone help me please

order number #[protected]

I returned three items back to fashion nova the tracking info says it was delivered to them on October 24, 2018 . I spoke with a fashion nova representative November 6, 2018 gave him the order number tracking number and the items that I shipped back and he is assured me that my door credit will be given . It is December 10, 2018 and still no store credit so basically they have their items and my money! I have tried to call the number and the contact number at least 20 times and every time all I get is a voicemail

I received my items but one this was missing, my nude lady in waiting pump.. i emailed them, no response, i called them no response.. some of the items in my order where not shipped as well, and they said they would give me a refund, still no refund till now... sigh.. i love fashion nova but its fristrating how they can neva be reached. All i want is to find out what happened to my shoe, and to also get my refund on the unshipped items

I ordered 3 separate orders from this company all in about a week span. My first order was shorted 2 items totaling 35$ my second order was canceled and returned almost 2 weeks after purchase and my third order was missing a 50 dollar jacket. I have been tryin to contact fashion nova for over a week now. I've sent countless number of emails and non stop calls. There customer service doesn't pick up and I will be waiting on hold for 30 minutes and they will hang up on me. They shorted me 80 dollars from my packages and I want my money back. The service here is horrible and I won't be ordering here anymore

Fashion Nova is super disappointing. made an order on 12/6 and I need the dress by 12/16. They essentially mislead you to believe that you are getting your item in two day (and had I known this prior, I would not have ordered from them) but really, you won't be getting your item(s) until 9-13 days AFTER your order has been process. I got this information from an automated email that was sent to me after I reached out to them regarding the fact that I still have not received a tracking number. If they were to keep the same energy that they have for stealing other companies styles and designs, and put more effort into logistics and customer service, my what a company they could be! This was my FIRST and LAST time shopping with Fashion Nova, not even worth the headache.

I have placed an order from November 26, order number [protected] up to now I have not received a tracking number nor my package. You guys took my money so quick n it is now 2 weeks n no update. 1st time placing an order n will not place a 2nd. Other persons whom placed orders with me get there packages. My items are for my staff party this week coming. Bad customer service n service received. U guys are not true about shipping policies.

I placed an order 10 DAYS AGO ! I haven't received now one email regarding the status of my order that was suppose to ship in 2 DAYS ?! I am not sure if it has been cancelled and if so I haven't received my refund and I don't wan store credit either. This was my 1st time shopping with Fashion Nova and at least the 5th time reaching out to you guys. I will never again shop with you guys. Your customer service needs to get it together and be more communicative with the customers.

There is no status updates! This is ridiculous!

I ordered my Fashion Nova 2 weeks ago and I live in Canada and usually my package arrives in 2 weeks. This time its taking very long and its my birthday tomorrow and i was gonna wear what i ordered but I cant. So Im sad about that but you guys don't care so i don't know why I'm telling you. Anyways, when I try to track my order, it tells me that my order can't be tracked until it gets to the carrier and I don't know what that means but i don't think its anything good that i want to hear. So please Fashion Nova, send me my package, I beg of you!

I cancelled a delayed order in October, which I was informed I could do for a full refund. However, I never received this refund, nor did I receive my item to return for one. I have emailed their customer service numerous times, and they keep telling me it's "7-10 business days" until I will get my money back. They have even had the audacity to tell me it's a bank issue, and I've called my bank to confirm that there has not been a single transaction from Fashion Nova. It's now been well over a month, and their customer service has still done nothing. This company is actually criminal, and I'd never advise anyone to ever order from them unless they want to be stolen from.

I placed two separate orders with fashion nova in November and was charged for both. I never received any confirmation and they don't even show in my account. I have tried countlessly to reach them but cannot get them to respond to emails. I finally submitted a claim with PayPal and the BBB. Enough is enough, if they can't get simple things resolved why are they continuing to take orders and people's money. I am truly upset and will never purchase from them again. I'm done and I will do whatever it takes to get my money returned!

I placed an order for the first time on November 26. Payment went through, and the only email I've received is one about the order and payment being confirmed. It is now December 4, and I have still not received my item nor an email stating that it has shipped.

I order the dress for my office holiday party for this Friday Dec 7 and now I'm out here looking for a new outfit ( which I don't have time to do) because clearly I will not get it on time.

I will NEVER do business with them again. And I want a FULL refund. This

I have always heard about fashion nova, liked the clothes, but now I am going on a vacation for my parents wedding renewal, I decided to order from them. I can say this is my first and last time ordering.

I understand the high demand on cyber Monday, however, that shouldn't stop them from providing customer service and disregarding the inquiries of their customers. Since I have ordered I tried to change my delivery address (in Canada) instead of my sister's (in the US) still waiting for an actual email. I have not received my tracking information and she leaves the US on Dec 9th for the wedding. She has also ordered my mum a dress for the reception of her wedding and there has been no update of the sort.

As a person who believes customer service makes a company, I am disappointed since, clearly I am not the only person who is going through this. I will not continue to put my money into a company that has no value for the customers that make them the company they are.

I have ordered a few items on November 3, it's December 5th and haven't heard anything about my items. I also sent out so many emails to cancel and refund my order and no ones gotten back to me. I also tried calling through the customer service number and still nothing. If I do not get my money back in two weeks I will be suing this company. Do not order.