Fashion Nova
Reviews and Complaints

I am so disappointed with the service! I am a good paying customer and been treated horrible! I can't speak to a live person and when you email they don't even read what your saying. They have kept my money and no one is helping me its a dead end! I will be reporting them to the Better Business bureau along with other people and proof of how hard we are trying to get assistance and our money back!

Thank you
Ruby Cornier

I ordered on Oct 18, 2018 and I yet received my merchandise I want my things I ordered it is NOT ok that now I'm going on three months without receiving my things that's called stealing and false advertising bc they said they do express shipping and I payed extra for my merchandise to arrive and I still don't have my things if I don't receive my merchandise I will get lawyers involved this is stealing you guys took my money and send me confirmation number but no tracking number I want my cloths I bought. You guys need to improve on your services there's no more excuses about oh Black Friday or the holidays or we moved to a new location stop lying to all of your customers and start doing your JOB.

I placed an order with Fashion Nova and the package was never delivered. I tried to contact you many times and I receive no answer. I have paid money for the product and did not receive it so this is considered stealing. I will not stop until this issue is resolved. I either get my order delivered, money refunded or I will file a lawsuit against your company

I took part in your free 1 day shipping and ordered with you. You received payment Dec. 19 2018 and confirmed as well that day. The next day you provided a tracking number but then later sent me an e-mail stating that I contact fedex to ensure my delivery. When I did so, they told me that the shipment had been cancelled by fashionnova. I have sent numerous e-mails as well as called your customer support lines and have gotten no response. I also was not refunded the payment either. I have ordered twice before and been very impressed. This is highly disappointing.

I ordered from fashion nova 1 month ago today and they kept lying to me to telling me it was shipped bun uPS is telling me that it doesn't look like it was ! They're not answering theirs phones or responding to my emails any more I kept asking for a refund from the 7th of December and they told me they couldn't refund me because it was already in transit which was a lie because the shipping info said it was shipped on the 15th so they lied so that they couldn't refund me. Basically I'm here still haven't received it and UPS is launching an investigation. I hate this company and their terrible service I spent $369 CAD there and they won't even issue me a refund even though it's been over a month!

On November 23 I ordered clothing from Fashion Nova. I have been waiting for my order to arrive yet I haven't received anything yet after almost a month. I tried contacting the company twice and they sent me an automated response and never properly responded. I'm honestly so frustrated with the delivery service at this point, and they randomly refunded one of my items without my consent, even though it said it shipped. I know holidays are busy but making me wait almost a month (and refund an item out of no where) for an order is ridiculous especially when the company is unresponsive. They won't answer emails and the phone line is messed up.

I ordered a package that costs nearly $100. It's been over a month, and i still haven't gotten my package! I tried to call them, and sent several e-mails. They didn't take my calls. But, yes, they replied me via e-mail, saying that i have to complete a report form, which i did immediately. Then again, they disappeared! OMG! Wtf is wrong with them! Never going to order from them again! I need my money back!

I placed an order on Oct 18, 2018 one of the items I purchased was sold out by the time it came for them to process my order. I received a email from a Hector Rodriguez that my refund has been processed and I should receive it in 7-10 days for it to post. I ave yet to receive that refund. I have checked my online banking and nothing has been processed from FashionNova. Today 12/19/2018. I have yet to receive my refund.

I ordered a package from Fashion Nova on Nov.30th & not only did it take them two weeks to send it to me, but when i finally received it on Dec 17th, i only received half my order. I was never notified that they were out of stock on the item missing or granted a refund, I've been reaching out since and have gotten NO response. I have another package I ordered almost two weeks ago & it still reads unfulfilled, I have reached out about this multiple times and get nothing! But i continue to receive e-mails about how they are back at top speed and blah blah. Very disappointed.

I've sent many emails asking where is my refund and I'm not getting no good response. I placed an order on November 22 & received it December 7. It was missing an item. Fashion nova never emailed me stating the item was out stock. I emailed the company soon as I seen I was missing something. They told me the item was out of stock;
"We're writing to inform you that the item you ordered (Lush For Lust Sweater - Burgundy) is currently out of stock. We have refunded you the full amount of your item back to your original form of payment. "
I don't have nothing on my bank account saying refund from fashion nova. Then the company emailed me stating I'll be receiving an e gift card shortly in my inbox. I still have nothing. I understand it's holiday season but i don't like it when i pay for something and don't have the product or money. This is ridiculous

So I placed an order on november 16, my order didn't ship out till 10 days later. I purchased more than $180 worth of stuff. I just received my items yesterday when I should've gotten my items 2-3 after I purchased them. This is ridiculous. On top of that I bought 10 items, only got 5. 5 freaking items! I've emailed them non stop still no response, is there anyway I can get my money back for the things I didn't receive? Can I go to my bank and try to get the money back with them? Because at this point I don't see fashionnova giving me my damn money back.

I ordered my package on 11/ 16/18. After a month of receiving absolutely nothing I asked for a refund. I have yet to receive my refund, all I've received is a number of automated replies saying they'll refund me my money. My wife ordered the exact same item last week and it came today. How can you proceed doing new business when you haven't even professionally handled my transaction from November. Is that even legal. Order Number [protected]. Tereyll.[protected]@yahoo.com

Order #[protected]

This order was placed on 10/09/2018, Delivered 10/13/2018 and sent back to Fashion Nova by 10/20/2018. I have waited patiently to get my credit back since refunds are not given. I have never had an issue with returns/credits in the past so dealing with this now is extremely frustrating. I have been more than patient and even made another purchase with Fashion Nova after the fact (hoping my credit would come soon). I love shopping with Fashion Nova but if this is the kind of service that I have to be looking forward to, I will no longer be a customer. I have sent other detailed emails and have only received the automated response. I also tried to call your "customer service" however it is just an automated system you get that hangs up on you.

-Give Me Time Top - Mustard/combo - S $19.99 USD
-Detention Booty Lifting Jeans - Medium Blue Wash - 7 $19.99 USD
-Dreaming About You Top - Mustard - S $19.99 USD

I am extremely dissatisfied as I placed an order on 12/7 with the expectation that my order arrive in time for a gift. It is now 12/18 and it still says unfulfilled. I have reached out to fashion nova via email and phone and no response on either. This is by far my worst online shopping experience. I can honestly say I will probably never shop with them again which sucks because I was really looking forward to shopping from cardi b lines. Smh #sucks # noxmasgiftsformywife

I placed an order on Dec 10 and now 8 days later still not shipped. Included in the order are a pair of jumpsuit, a bodysuit, a skirt and a pair of shoes. I contacted them via email, phone, request on their website and Instagram. Absolutely no response at all. I need these items for a trip and now I have to purchase some items elsewhere to meet the need. Order processing is super slow. On top of that there is not customer service. I understand growing pain for a business but please show some human decency and care for your customers and take time to communicate with them not just about trying sell but how to handle issues. Fashion nova you might be the number one searched fashion brand on google but if you don't address these issues this won't last. Take all these complaints to heart and make improvements.