Fashion Nova
Reviews and Complaints

I will never order from them again. 13 days waiting for an order is ridiculous. Hasnt been processed hasnt been shipped. Been cancelling the order since 6 November. They are refusing to cancel. Order number [protected]. Please spare yourselves the trauma. So disappointed. Appauling customer service. Now if they bother shipping the order they will ship when im outside the country and no longer need product. Absolutely awlful why they wont cancel my order. Is this even legal. My advice DO NOT ORDER from FASHIONNOVA unless you want to be ripped off!

I have never had a problem with fashionnova Infact probably 80% of my clothes are from fashionnova but this order has really discouraged me from any other future transactions !On the 23rd October 2018 I purchased 298$ worth of items, due to the distribution centre there were delays... which weren't told till after the order, I received an email stating after 10 days if the order was not shipped there will be an instant refund however if you want a refund click on the link and you will be refunded. I clicked on the link TWICE ! Emailed the customer service team TWICE... It is the 12th November 2018 still no response from either parties and I'm going on holiday this weekend... thank you fashionnova for the time and money wasted

regarding order [protected] placed on 13 august 2018 and order [protected] placed on 29 august 2018.
when my orders were delayed, i first notified your company by mail on the 5 september 2018, again on the 13 september 2018 and again on the 6 october 2018. my first mail was answered by a maryury reyes informing me to be patient and that my order would come, explaining to me that international orders sometimes take longer to arrive to their destination. this message was clearly a computer generated mail as it was answered within minutes of me sending it. my second mail was answered a day later by keven bardales, also informing me that i should be patient. my third mail was never answered.
the address given on my orders is a fully detailed street address and has been used with successful international delivery (eg romwe) with no problems. if indeed you had a problem delivering to this address then the least your company could have done is sent me a message requesting further information. at the time that my mails were sent informing you that there was a problem, the parcels were still in greece, your support team did not contact me, resulting in the parcels being returned.
i am extremely unsatisfied with your service and expect a full monetary refund for both my orders to be deposited directly to by bank account.
yours faithfully
an extremely unsatisfied customer
tonia tsoupakis

Placed a order they shipped wrong size they said send back and they will give me store credit sent them the tracking number and order number now they are giving the run around not only do they mess up orders but expect you to pay return fees still waiting on my credit next step file a dispute with bank I use to love fashion nova but now I guess I still with stores in my area

Only AFTER placing an order do they provide information that they are in process of moving and there will be a delay in getting orders out. They did provide a link to a form to cancel order which I did but after multiple multiple emails they only respond with an automated email. No one actually is responding! No way to talk or communicate with a person to get this resolved!

I've made and order and it had to be returned due to insufficient address, but it has been a few weeks that it was returned and the store did not sent me an email with my credit as it says on the website. I'm loosing almost 70 dollars and I do not get an answer! I tried several times to email and call fashionnova and did not get any reply. The order number is [protected]

I ordered $100 worth of clothes on the 16th of October. When I found out that they are experiencing delays due to the warehouse switch I cancelled it the same day. I was able to get through to someone and they said it was cancelled successfully. I started to get worried when I didn't receive a confirmation email for my cancellation. Now nearly a month later, I still have NOT received my refund and I have reached out dozens of times and the phone lines are off, my emails are getting ignored and they are leaving my Facebook messages on READ. They are deliberately ignoring me. This is disgusting costumer service and I am ashamed that I've ever spent a dime to this pathetic excuse of a company. I have contacted my lawyer and have filed a formal complaint with the BBB. they're ‘24/7' customer service is a joke. This company is a joke. And I will never ever give fashionnova my business again. They are THEIVES.

I made a order almost 4 weeks ago and never received it. I have emailed 3 times and only received a automated response. Their customer service phone line has no real people on it and only plays waiting music. This website is a scam and clearly they are stealing money from many people since I see the same complaint from others. Their clothes are also cheap and most of the time see through and do not last through washes. Lesson learned to invest my money on quality over cheap fraud websites like this. Fashion nova, give your customers their money back and make customer service a priority with REAL people.

Am really disappointed and frustrated from the way you handled my order and the way you neglected your customer satisfaction! You're completely away from any kind of professionalism.
I made an order on October, 9 and due to unacceptable delays from your side I canceled it and asked for a refund and since that I didn't hear from you ! I kept sending messages on your social accounts and sent several emails and got nothing but lies ! Nothing has been refunded, no one even apologize or explain to me what's that ! So apparently you scamming people at USA ! I already filed a dispute against you and I'll keep warning people from dealing or buying from your site just to make sure that never happen with anyone else and am gonna send an Email to the CEO .

I purchased an item from Fashion Nova that was too small I returned it 2 dats after receiving and sent it back with tracking it was received the next day. I waited over a week to allow for processing as their policy states within 5-7 days of receuthe return. In day 10 nothing so I emailed and received a response my retread not on record or processed but to allow for 5-7 days ummm it was 10 days here we are 21 days later still nothing not to mention I've sent a total of 3 emails included the order number and tracking only to get another response stating 5-7 days. This is unacceptable and very poor customer service I already repurchased the same item in the correct size and wanted the credit to use for that purpose now I'm stuck having to purchase another item as I don't want to deal with Fashion Nova ever again but can't purchase cause they won't give me my credit.

I ordered over $200 worth of clothes and didn't even receive all of my items...no one is picking up the phone when I call their customer service number. This isn't even the first time this has happened. I ordered a $34dress from them last year and I never received it. They did give me a $30 store credit but I wanted a FULL refund. This is the last time I will deal with this. Never again will I order from them!

I ordered 3 items 1 crop top and 2 pairs of jeans. I paid for shipping $6.99. Returned both jeans that did not fit via mail. Almost $17 to return the items from NYC. Insane! Finally I get an email stating that my E-card (credit, not refunds. Which sucks) is available. I was credited for one pair of Jeans and the crop top that was not included in the return. I've sent them about 3 emails. NO response! I'm owed $25.00. Never again! 1st and last time ordering from them. I get better service from companies located in the UK. LOW or FREE shipping

I recently made 2 orders from fashion nova (October 19th, 18 days ago today) that we're over 100 dollars. Got "free 2 day shipping" and then about 3 days later got an email stating that there might be a 7-10 day delay on my order due to their "switch to a new state of the art distribution center" and that I could choose to to cancel my order, or it would be canceled automatically if 10 days since the original purchase date had passed. I waited 10 days because I wasn't in a particular hurry to get my clothes and I wanted to see if they would ship anytime soon and I wouldn't have to cancel my order. Fast forward a few emails and weeks forward, and my order was NOT "automatically cancelled" as they told me. I chose to wait 2 more days to see if any kind of cancelation would be processed and it was not. So I emailed them and went ahead with the cancellation process of both orders and received an email saying that my "request for cancellation" was being processed. That was 2 days ago, which brings us to today when I recieved an email that says "congratulations, your order has shipped!" WOW. YIPPEE. I tell you I want my money back and miraculously my order has shipped! I've had friends with experiences like this where they ship it late and only half of their items arrive so I dont expect my full order IF it actually is shipping like they say. And their returns are as expensive as their items so I will be spreading the word that fashion nova is NOT worth your time unless you're Kylie Jenner, or a famous YouTuber who does fashion hauls. Those are the only people they're interested in keeping happy and you don't mean anything to them.

I ordered my clothes on 10/18 and I still haven't gotten them and it's NOVEMBER. I was eligible for 2 day free shipping because my order was over $100. This is absolutely unacceptable. Terrible company and I don't believe for a second that they're "switching distributers". I should not have to wait almost 4 weeks for a 2 day package to arrive.

Oh and also, don't buy from them because their return policy is the worst, they only give you store credit and make YOU pay for return shipping. Ridiculous. On my last order I had to pay $25 to ship it back.

FashionNova is a huge scam!

So I was going on vacation, I needed cheap clothes fast, i made 2 orders to fashion nova one for over $70 and the next over $300. I guess something was happening to their distribution center as so the emails I got said. But anyways I could wait any longer so I cancelled both orders being that they weren't even shipped out or anything, I cancelled through the linked they sent me and also I sent and email to there customer service persons to confirm my cancellations. They told me as long as the order isn't shipped out I would receive my full refund. So I was happy to hear that, even in the email they sent me that even if my order wasn't ship in 7-10 days my order would automatically be cancelled and refunded. Now it's 22 days later I'm on vacation and I get an email stating one of my order was shipped. I'm livid, and frustrated cause these ppl is [censored]ed up.

I haven't received my 2 orders.

I keep getting a generic response that it's due to the warehouse move.

I don't buy it. I bought my daughter clothes as well twice in the last month at the same time.

She received both orders with no problems and we live in the same household. And the payment of method were all made by myself

How is that? I'm not interested in a refund or credit I want a human to look up my order. And contact the distributors and provide more concrete information

Placed my order on 10/24/18 had two day shipping and still haven't received my items . fashion nova does not have a working number where you can speak to someone right away about your order . I have been calling every week and can't get anyone in the phone only voice mail .. I've sent several emails as well and I receive a automated response saying the same thing about someone contacting me within 48 to 72 hours and still haven't spoken to anyone !

Placed 2 orders 1 on 10/19 and one on 10/26 have not received any items order # [protected] and # [protected]! Going to call better business bureau and find out if a class action lawsuit can be filed. I have emailed the company on several occasions to just get an automated email response! No one can tell me when my merchandise is coming ! Please help me!

I made an order on Sunday Oct 21 and paid for 2 day shipping. It should have arrived no later than Wednesday October 24 because I paid for the expedited shipping. It was not until Thursday they began saying they were switching distribution centers. This should have been made known when i ordered. At this point I filed a claim with my bank. On oct 26 @ 11:46 am est I had the option to cancel the order in which i did. 72 hr later I received an email stating my request was submitted on October 29. I have not heard anything. This order needs to be cancelled and my money refunded. I DO NOT want products or affiliations with this company. This is unacceptable and I'm disappointed.

I ordered a dress and mistakenly got the wrong size. I went back and ordered the same dress in the correct size and sent back the other. I placed my second order October 10th and it still says it's unfulfilled even though today is November 2nd. I also did not receive anything saying that they have received the dress that I sent back. I wont be ordering from them again. This has never been an issue with other companies.