Menu
For Business Write a review File a complaint
CB Fashion and Style Fashion Nova I really want my clothes shipped. I really need them for my trip.
Fashion Nova

Fashion Nova review: I really want my clothes shipped. I really need them for my trip.

C
Author of the review
12:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On the 4th of May, 2024, I placed 5 orders on the Fashionnova shopping app for me and my boyfriend. These orders cost $550.52 in total. I paid for all of them and my orders were confirmed by Fashionnova. I received confirmation emails from them for all 5 purchases. The next day I checked my app and all my orders are randomly showing cancelled with no explanation from them, no notification or mail. I have tried contacting them several times on IG comments, twitter and their support platform but I have gotten no response. This is my first time shopping from them and I’m so sick. Those outfits are supposed to be for our trip in 2 weeks. We have already paid for visas, flight tickets and hotels. I am honestly not sure what to do. Please help!

Desired outcome: I do not want a gift card for over 500 dollars. I want my clothes or a full refund.

Confidential Information Hidden: This section contains confidential information visible to verified Fashion Nova representatives only. If you are affiliated with Fashion Nova, please claim your business to access these details.

View 0 more photos
0 comments
Add a comment

More Fashion Nova reviews & complaints

Fashion Nova - never receiving full store credit refund on returned item . 41
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Fashion Nova - order unfulfilled 19
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Fashion Nova - received a refund no explanation as to why, and the item was still in stock 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Fashion Nova - Have not gotten any responses to my order 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Fashion Nova Contacts

  2. Fashion Nova phone numbers
    +1 (800) 866-0286
    +1 (800) 866-0286
    Click up if you have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 10 10 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone number
    Customer Service
    +1 (800) 222-1811
    +1 (800) 222-1811
    Click up if you have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 27 27 users reported that they have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 77 77 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone number
    Customer Service
    +1 (818) 347-6500
    +1 (818) 347-6500
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 2 2 users reported that they have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 1 1 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number
    33%
    Confidence score
    ​Westfield Topanga
    +1 (323) 888-1071
    +1 (323) 888-1071
    Click up if you have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone number
    Montebello TownCenter
    +1 (818) 891-3400
    +1 (818) 891-3400
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone number
    Panorama Mall
    +1 (818) 238-0022
    +1 (818) 238-0022
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone number
    Burbank TownCenter
    +1 (818) 341-4600
    +1 (818) 341-4600
    Click up if you have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number
    Northridge Mall
    More phone numbers
  3. Fashion Nova emails
  4. Fashion Nova address
    437 S Broadway, Los Angeles, California, 90013-1102, United States
  5. Fashion Nova social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Fashion Nova Category
Fashion Nova is ranked 3 among 724 companies in the Fashion and Style category