Fifth Third Bank / 53.com
Reviews and Complaints

Suspicious activity found on my acct. I called to take necessary precautions to secure acct and the guy mentions getting a new card but I mentioned I don't live in Midwest anymore so changing my send address would mean 14+ days for a new one. I say that's ok, cause I have new funds coming in. I at least wanted to take old funds off card to survive until I find out my card is declined. Now I have no way of eating or traveling because of fifth third's idiotic policy of canceling a card before doing due diligence of making sure the customer is secure and sure before cancelling. Bottom line, [censor] fifth Third. Never heard so many bs apologies in my life. Customer service reps are useless.

Hello 53 banker,

I have opened a checking account with 53 bank on 3/11/2017 (account ending X6081) in Rolling Meadows branch, IL. I presented a $200 coupon while opening an account to Mr. John in the branch. I exactly completed direct deposit, online bill payment and other requirements the way I was told well with in time. But it’s been several months, I have not received my $200 for opening the account. When I inquired why I did not get the money, I was misguided in the second round and now branch says I have not paid the bills the way I am supposed to pay and I crossed the 3 months limit. It’s really frustrating .

As a deeply unsatisfied 53 bank account holder, I am really upset the way branch people misguided me and deprived me from my $200. I could have opened similar account in other banks as well by preferred your bank for your reputation and customer service. If you see this mail, consider my case sympathetically and help me to refund my deserved $200.

Samhita Chakraborty
North Aurora
[protected]

Your on-line format has many typos. The most recent one I found it your misspelling of "cancelled". You spell it "canceled."

There is no way that I can find to establish a recurring payment with your new software. A little help would be appreciated. I had deleted one occurring account because I wanted to cancel an upcoming payment. When I tried to reestablish the recurring payments on a different date, I was unable to figure out how to do it.

Also, when I did this, I noticed two-three typos there as well, one being "Fift Third". I don't think this is what you want it to say.

Finally, (for now) when I try to make a payment, I am told "Invalid funding Account Id". Not really sure what that means but I'm trying to move money (that I clearly have) out of my checking account into one of my payees. Very aggravating.

I find this new format is very glitchy.

And what is the "Select Category" box below for? Makes no sense to me.

Every time my son or I go into this bank, we have a problem with the bank manager Collette. Our drivers license has the address of o e of our homes in the south suburbs, so everyone we bank at this bank, Collette would ask " why are you banking here, isn't this too far from your home." Then she would ask for extra identification. This behavior is very offensive because both my son and myself have been customers of fifth third for quite some time now and I did t know that's it's a rule you cannot bank anywhere. I have personally witnessed other people from other areas bank there and not once does she question them. I believe she is bias to people of color. I visited the bank in Monday September 25, 2017 and again was treated unfairly and I asked Collette why she ask me the same question every time and of course I was given an excuse. I will file complaints until this behavior of hers is addressed

Have not been able to log in for almost Two MONTHS tech support cannot figure it out I have waited patiently and still have not gotten any resolve I also have been charged fees that are not justified and never received a phone call back I'm sure if I was a big company tech support would be able to figure my problem out really quick this is totally unacceptable

I called Anytime Fitness everyday for a week trying to cancel my membership before it was due again. I finally talked with them on 7/15/2017 at 12:00 noon and the man told me he would cancel immediately. The policy is that they will not charge you for the next month if you cancel right up to 2:00 PM the day it is due. He told me the system would not let him change it even though it was still in the pending stage and did not post to my account until the 17th. I file a dispute and filled out the necessary paperwork only to find out this week two months later that Fifth Third gave my money to them anyway because someone from Anytime Fitness told them I never cancelled my account. So much for their word against mine. I am the customer and Fifth Third made the decision that I was not telling the truth simply by the words from a worker at the fitness store. Well, I just talked with Anytime Fitness and the man by the name of Neamiah told me that it did indeed show that I cancelled on 7/15 and that for some reason they have had several complaints for the exact same issue. Thank you Fifth Third for calling me a liar and giving my money to Anytime Fitness. I will try to get my money back, but probably have no chance since you gave it up. You were dead wrong. Call Anytime Fitness in Sidney, Ohio [protected] and talk to Neamiah.

for past 18mths I have been dealing with 53 on a refinance t get my ex wife off of the mortgage. Jon Ullman was the first mortgage officer to promise that it could be done. I got all of the way up to the closing date 2x with him before he stated that he had made an error. His immediate supervisor then spoke with me stating that Jon had mis spoke and wasn't up to date with all of the regulations and that he personally would get the deal done. During this time I had to repeatedly go to court and explain to the judge and my ex how the bank was correcting the problem. I brought emails and other documents sent by 53. Just before closing again, David Bryan, Jon's boss told me he had made a mistake also. I would have to wait 2mths before reapplying for a HARP mortgage.in June I reapplied this time getting Carl Burns who promised due diligence and a closing no later than the end of July. Again I went to court. July became August with me being told not to pay my mortgage because I was closing. August 28th Carl told me to pay my mortgage there was a slight hang up but the first week in September close for sure. Oh and by the way Carl informed me he had resigned and I would get a new officer but I could talk with Stephanie. My loan was with the underwriters and don't worry. September 1st I meet my new specialist on the phone. Holiday and all don't worry closing coming quick. Today September 6th new specialist yet again saying under writers have package. I informed him and Ill inform you, I am not paying another payment till this is settled. Take the house what ever. You have manipulated myself the court system my ex wife and kids. The physical and emotional drain has been tremendous. I built my house and you want to suck every penny out of me, manipulating me. I have read the reviews and complaints about your bank and it's 1 star rating. If I don't close this month foreclose because I cant short sale. Ill take the credit hit rent a house for me and my kids and will do everything in my power to publish on the internet, facebook you tube where ever to let the public know how you treat customers. I have a pile of names to go with the accusations, emails, letters. If 53 was never going to help me they should have told me 18mths ago before I modified the mortgage and equity line I have spent my life savings trying to save my house for my kids. You win but not before I let everyone know what you are capable of doing to someone

I had an issue with my account and Rinaldo and his manager Erin were extremely rude to me. Erin went as far as to say, "Ma'am I work for the bank!" I then had to say, Well, so do I!" And hung up. I am a PNC employee but I kept an account with 5/3 because I liked the bank. However, as of late I am always being charged overdraft fees without being alerted via email or even when checking my app. I am a student and my account keeps getting charged $8 monthly fees. No one even told me it expires. Today I was frustrated called for help. Rinaldo was rude so I asked for his manager Erin and she was ruder. I decided to go to a local branch and they werent helpful until the 5/3 employee saw I worked for PNC. Because of these terrible experiences with customer service I will bank solely with PNC.

I contacted this bank many of times to get the correct amount owed. every time I have to reset my password my account information changes. I never once received notice of past due. When I logged into the account and seen where I had a letter dated 08/16/2017 I made arrangements to refinance my car, which I did on the 08/18/2017 now the car has been taken. I overnighted the payment to the address that I finally received from the bank. according to my payment history I made my payment in July. Looking back at the history I did seem to miss half payment in Jan $227.00 March $227.00, June 227.00. then I guess with the extension a full payment at the (end of the loan $453.59) So basically we are talking about a payment in a half. I did not realize that happened never received notice or letter. I called to let them know that the payment was coming, so after being a great customer for 2 years this is how this bank is treating there customers? and I actually paid more than owed I would pay $227.00 twice month. Never did I receive email or a letter in the mail of late fees. How can you just take someone's car when they are sincerely trying to get this right. Very upset and emotional customer. I need to know if the check that was sent for the payoff has been received? and where my car is currently at.

I got a text from 5/3 that fraud was detected for two $100 charges. I called right away to close my debit card. The 2 charges were still deducted from my account. The bank just said it's from MICROSOFT, they Couldn't tell me if it was an Online, instore, in the usa or a purchase from on the Moon or ANYTHING? If the Bank Suspects fraud & I confirm its fraud why did they let my money get STOLEN?

Deposited a legit check from a settlement conference. I have all documents with notriety and recieved half of funds next day. 2 days later I go to log on card frozen app blocked. I called the 800 number and spoke with fraud prevention was told check may not be good. Need to wait 7 days. Why clear it and release the funds to end up freezing the account. Im contacting a lawyer over this .

My account was overdrawn for about $111, including the 37$ fee.. I got that fee taken care of and transferred money over to make it positive again. When I woke up, there was another 74$ fee for 2 pending transactions from days before. So instead of being positive 37 dollars, I am negative 37$.. I've been banking with 5/3 since I was 16 years old and I am very disappointed that there is "nothing you can do"...I am more than happy to take my banking to Key Bank because I hear they have great customer service. When I asked if you guys would rather lose a valued customer over a 74$ fee, the lady said "if that's what you'd like to do"... So here I am.. I would love to keep my accounts with 5/3 but I will not pay $74 in fees

Your Bank's advertisements always [censor] up my vibes. Honestly fix that [censor]. No one is gonna use ur bank if u interupt their [censor] twice in a row in the middle of a song on Spotify. These kids just listening to music. They don't have enough money to make transferring banks worth it if they can't even afford Spotify Premium to get rid of your stupid [censor] ads

Yesterday July 31st I visited the 5th/3rd Bank located inside a Kroger Store. 291 N Hubbards Lane, Louisville KY 40207. I had a payroll check drawn on said bank. I do not have an account with 5th/3rd Bank. I was charged $4 and said I could set up a profile to not be charged. This is the first time that I have had a charge from a check that the check was drawn on a specific bank. Other banks do not charge to cash checks drawn on them. I have even cashed checks that are two party checks at the appropriate bank. In addition, I am very disappointed with the customer service at 5th/3rd Bank.

For starters, I still have access to someone else's account! I have asked to be taken off as a signer for over 3 years, so when I went to enroll my CC for online banking, I was immediately given full access to this persons account with almost $40, 000. I then started to use my CC for cash and purchases and got an email confirmation of suspicious activity. I confirmed this was me. Yesterday I received a letter from 5/3 stating my account had been suspended. I called, waited in the que, prompted the system for a call back and then the csr promptly asked "how can I make your day 5/3
better?" I explained my scenario, and was transferred to "on hold land". So again explained and the CSR said there was no hold...30 minutes wasted. I asked for a supervisor and Juanita - the rudest person in the world, snotty and short assisted me. I said I wasted 30 minutes with them and I want compensated or made happy. "we don't do that! was the response. I said I wanted someone else, she said we are the ones that work for this person and do not transfer calls. I asked for my balance and advised I was closing the account due to bad service every time I have any interaction...this is not the first time I have dealt with them. I had State Savings and never had issues. 5/3 bought them out and nothing but headaches, mixed up accounts and issues. I still have access to this persons account and have told every person I have interacted with ...they just look at me like I am crazy...you would think if I had been accidently given access to someone else's $40, 000.00 they would have some sort of a pulse and take action...I think they need to have a huge government audit of their practices as I would never feel secure to have any monies in their system. The made my life 5/3 worse. I am advising everyone at my company (42, 000 +) and all my friends and fb friends to pull their business interested from this company...

Fifth Third Bank offered me a balance transfer offer that included a "special" 3% balance transfer fee (many credit card companies offer 0% balance transfer fees) and 0%, 12 month APR. I was given checks to use to take advantage of the balance transfer offer. The checks expired May 25, 2017. I issued a check to another creditor to resolve a balance before the check expiration date. Fifth Third Bank claims the check was processed by the other creditor after May 25, 2017. They did not offer me the balance transfer offer and ultimately charged me their standard 4% balance transfer fee ($180) and standard 19% interest charges on the balance transferred to my account, resulting in $257.99 in interest. I have a credit score of over 750 and could've paid off my entire balance at a slight inconvenience. I wouldn't have taken their offer if the marketing was clear and I knew they would make every attempt to postpone the processing of their balance transfer offer check.

I'll make this brief: Called Customer Service (Paige in Cincinnati) to get an issue resolved. Tried my best to explain the need - had to interject several times to clarify my questions/needs and was instead told I was "continuing to interrupt her" and so I was made to feel that I was at fault somehow. Super rude for a Customer Service rep. Bottom line the issue was resolved but I was left with bad feelings about Fifth Third. And based on the large number of complaints I found for 'Poor Customer Service', it looks like a significant problem area for Fifth Third!

I need to know why your company thinks it makes sense to charge me a pending over draft fee. You already charged me the over draft fee, fine I get that. But if I over drafted I clearly do not have any money! Why do you charge me more and more and put me further into debt if you want me to get back into a positive balance on my account? How can you people do that? I clearly didn't have the money in the first place and an automatic payment got taken out and I understand that's my
Responsibility to make sure I have enough in my account but when I don't I don't! The $37 was fine but sure charge $74 and make my account farther into the negatives so that I can struggle even more to pay you back! That makes so much sense. Thank you for being a terrible money grubbing capitalistic corporation. I will be closing my account with you because I think that's absolutely insane that you will keep charging me while i'm waiting to get paid so I can pay the original money that got taken out and the first overdraft fee. Thank you for sucking.

To Whom It May Concern,

I would like to give an overview of my experience on May 31, 2017.

My husband and I drove through the drive-thru of the DeVeaux Fifth Third Bank to deposit a Cashier's check that was under $2500.00. Jenna was the teller taking care of my transaction. We couldn't clearly hear what she was saying over the intercom, but we heard her say that I would have to come inside. That wasn't pleasing to me, because I had been working in my yard and my appearance was not appropriate, which is why I used the drive-tru.

I went inside and went to Jenna's window. She said she couldn't find the name or address on the check, which at that time I told her the name. I couldn't see her screen, so I have no idea what she was looking at, but she said she couldn't find it. Then in a not so professional tone, she asked me what the check was, who it was from and where it was from. I repeated the name again to her, then I asked her how long was this gonna take, because I had to pick my daughter up? She said she had to verify the check, because of the amount and it would probably be 15 minutes. She then said to me in an even more unprofessional tone, with attitude that I have never experienced in the 14 years that I've banked with 5/3...that I could take the check back and come back when I have time. I told her that I wanted the check deposited that day, but I wasn't aware that I would have to go through this just to deposit a check. I asked her didn't checks clear overnight and she said no, she verifies all checks. I then asked her if she was telling me that every check that's deposited, she calls and verifies them and she said yes. I use to work for a bank and I know times have changed, but I still thought checks cleared overnight.
She said she couldn't find a number for the company, so I pulled out my cell phone, looked up the company, got the number and gave it to her. She verified the check, the amount, my name and the person she talked to whose name was Brittany. That took all of 3 or 4 minutes. She asked if I needed anything else, a balance... I answered no and she finally gave me my receipt. All the time that I'm standing there looking at her, I was never asked for any ID and I say that because, I had only been coming to the bank twice a month for the past 14 years until recently, so no one knows me the way that one would know a weekly customer. So why was it necessary for me to come inside and just stand there? I helped her do her job, which she says she does with every check, but for some reason she couldn't look up the name of the company and find the phone number to do her verification. I could've given her the same information through the drive-thru...there was no one else waiting in the drive-tru.

After I left, I was definitely not happy with her service. I called 5/3 customer service to verify the protocol of depositing a Cashier's check in the drive- thru and what I was told did not correspond with the service/treatment that I had just received. I hung up the phone with more information about 5/3 policies than I had known before I called and the gentleman was extremely nice. I told him about my experience at the end of our conversation as to not have it influence what I was asking him.
I don't know if that day just wasn't her day, but she came off as if she owned that bank and that she didn't need me as a customer.

Maybe further customer relation training is in order for her. I could see a situation like mine with her, escalating rather rapidly by someone with a different temperament than mine.
I would hope that this type of behavior would be deemed inexcusable by Mr. Carmichael, to any customers, but especially long time loyal customers.

Thank you for your time.
Enjoy your day!

I contacted my Fifth Third customer service and spoke with a woman named "Majda". I cannot put into words how rude this woman was. My husband and I live 2 hours away from the closest Fifth Third bank and yet we have kept our account open because we usually have good customer service and it is easy to pay my bills through our Fifth Third account. We close on a house tomorrow and needed help getting access to our money so we would not have to drive 2 hours. Majda was very rude and kept interrupting me when I was asking for some information and was negative. Every word she said was "NO, You cannot do that, " so I replied to her "well I guess since I cannot do anything, then I will just switch banks, " and she replied with "OK" and hung up the phone on me. So needless to say, I will be closing my accounts with Fifth Third! Very disappointed.