Fifth Third Bank / 53.com
Reviews and Complaints

I went through 5/3 Bank for a mortgage which I did get, but I had to move my checking and savings accounts there with direct deposit. In 2013 the bank offered a program called Early Access, which is nothing more than a payday loan scam. In order to repay Early Access they take your direct deposited paycheck and pay the Access. Well what happens is when you get your paycheck the bank takes it then you have to re-borrow in order to pay your bills. Then of course the total of Early Access increases to the point where your tapped out, and they are taking your whole paycheck leaving the customer penniless. Now, here is another thing, when your paycheck comes in they leave it in your checking account until bills that you have paid start coming in then they transfer it to Early Access and begin hitting you with overdraft fees. My overdraft fees for 2014 have gone 15+ fold over 2013`s. 5/3 Bank is not customer friendly and soon as I can dig out of this quagmire they have put me in I want nothing to do with this Bank.

I left some money in my savings account when I moved to a different state. I also provided the bank with my new address. After a few months, I called to close to the account and I was advised to come in person to do so. Given the distance, I never made it back to Ohio. There was no local branch in my new state. I forgot about it and recently while on travel, I saw a local branch in Florida and decided to close my account and withdraw my money. To my surprise, the account had been automatically closed last year and all the money had been eaten up by the bank under the pretence of dormancy and maintenance fee. The manager refused to help out and asked me to call customer service. I was told that the bank normally sends correspondence out but could not prove it. There was no communication to me in this regards over the years and when I called the customer service, I got the same response after a 30 minute conversation with the rep and her supervisor. This bank is a fraud! They steal your hard earned money. I told the rep on phone that why would anyone knowinlgy leave their money in their account and let someone keep stealing it. If I had received any communication regarding this, I would have done something sooner and not just sit around for them to steal my hard earned money! Bunch of scammers!. STAY AWAY FROM THIS BANK!

I received a letter from P, Brian Moore, Senior Vice President of Fifth Third Bank. Didn't understand it so took it to thee
Fifth Third Branch in Boyne City, MI for explanation. An employee told me it had to do with writing too many checks
on our checking account. I've never heard of such a thing and wasn't advised about this before I paid numerous bills
for my Mother who is in a nursing home.

This is shocking and has caused upset here.

Lucy A. Ackland
Durable Power of Atorney for
Marjorie L. Ackland
305 Taylor St.
Boyne City, MI 49712

Closed on current home and immediately deposited check. Told they would place hold on funds for 10 days or until they could verify the availability of funds. We explained that we needed funds 1 day sooner to purchase new home. Bank manager assured us she would begin calling the issuing bank that day to get funds cleared. Three days later we are told "she's still trying, getting voice mail, etc". I called company that issued check and they sent me a photocopy of check that had actually cleared within 4 hours of our original deposit. Did I mention that we had several accounts with Fifth Third for over 25 years? So, bottom line us they hold large deposits simply so they can keep the interest for themselves and then lie to customers about the circumstances. No regard whatsoever for long time customers. The best part? They made sure to add the total amount of the "held" balance to our daily average balance (even though we had zero access to it) so they could then inflate our monthly service fee which is based on average daily balance. Wow - and this is legal?

I have been with fifth third bank for a very long time never had major problems with them until this year and the product they call early access. I am stuck in it and I think they should have alternative routes for loyal customers. I called to give suggestions and they actually told me that the early access is actually done in year 2015, well if you are ending it because of how much chaos it's causing then help us out of it please like do a separate account to let me pay it off slowly or something. Then I go to the branch and try to get a loan and couldn't so the personal banking gentleman suggests to use my credit card for like gas etc. I said ok. He sent it out to my Indiana address like 13 days later still no card called call center and they send it back out today is 10th business day still no cars ... pretty upset now the gentleman says he had it sent to the branch and will be here by Tuesday ... really ? Fifth third in my opinion needs to reconsider the way they treat there customers and how to help them out! I know they aren't like Amazon where they can refund or credit you but come on how is this world ever going to get better when people can't get out of situations like this ?!

I have been using Fifth Third as my primary bank for personal savings and checking accounts, but had successfully negotiated a mortgage refinance with another company. I needed to wire closing fees in order to close and secure the tens of thousands of dollars in interest savings the refinance was going to give me. Fifth Third would not perform a wire transfer via phone or internet. They insisted I go in to a branch. This was an impossibility because due to a work trip I was 450 miles from the nearest branch. I had to take a cash advance from my credit card (serviced by a competing bank) and work around Fifth Third's ludicrous policies. If this bank cannot offer internet banking in an internet age, they are a liability to do business with. Their inability to perform a simple wire transfer nearly cost me a very personally lucrative refinance.

I deposited a check on a Saturday the bank teller informed me that check would be clear by the next day which I thought was odd but I figured a professional bank teller would know. Sunday comes and the money is not available I called the bank which was open on sunday and they said check would available the next day which was Monday. I spent the money I had sunday due to the understanding money would be available monday the money was still not there Monday and fifth third bank would not do anything to help a loyal customer of 5 years even though they were misinforming their customers.

On Thursday oct 10 2013 I went to the fifth third bank atm to deposit cash in my account so I put my card in hit deposit cash put my money in after I put the money it the atm started to register the cash then the screen went blank and a few seconds later the atm went into sleep mode I sent my wife into get someone and no one came out 45 mins later I walked in and asked if they could help get my money back they said no then we asked about their corporate office and they told us they didn't have one it's Monday know I'm broke no cash and they still keep telling me there is nothing they can do any suggestion on how to go about all this

So earlier today i used my debt mastercard issued by 5/3 bank to pay for a medical bill that i had received after a car accident. I did this knowing that it would pull my account negative but since i was going to the bank later that day to deposit my settlement check from the car insurance company i wasnt concerned about any overdraft fees since i knew the check would be enough to bring me back into the positive. The problem was that when i went to deposit the check they told me that since my available balance showed negative that they had to place a ten day hold on the check and that because of the amount of the check (Only $3400) they would have to place any other deposits (Other than a payday deposit) into a ten day hold as well until the large check clears (This includes cash deposits). So since i only have one paycheck between now and then and its not enough to bring me back into the positive i have no money for 10 days. After i left the bank i called their customer service department and explained the situation and they told me that there is nothing they can do and that it is a federal regulation to place a check on hold when an account is negative.

I know it is normal for a bank to place large checks on hold for a couple of days but i have tried to deposit larger checks then this with 5/3 and never had a hold of ten days and i have had many other banks in the past and had many similar situations in the past and i have never had an issue with a check being placed on hold when i made the deposit the same day as the overdraw but to also make it so that i cant make any deposit with out it receiving a ten day hold is completely unreasonable and i fully intend to change banks as soon as i can.

I am very disappointed with this bank's service!
We have a business checking account with 5/3 bank since 2005. Recently our business moved to a new location in Charlotte area. I went to one branch office located in Harris blvd. to update our address in last week. I was told that our address had been changed. Later on I called the 5/3 bank's hot line [protected]) to confirm this address changing, and I was told that it is ok.
However, I found our new address was totally wrong when I received a confirmation letter from 5/3 bank yesterday! Then I called that hot line again to make another change. A manager (ID: MSROTS92) treated me very tough. He insisted on asking me to provide the exact address of the branch office when I opened our business account. But I cannot remember that. I told him that I can provide some recent transactions occurred in our checking account, but he rejected my requests. I cannot believe that this is the service provided by 5/3 bank! I would definitely close our account if this problem could not be solved with my satisfactory.

I have a small business checking account attached to my regular business checking which is my self funded overdraft protection account & I use it to have my company shipping charges directly debited from it. I went to my local branch and had the teller transfer funds for me between the two accounts. Simple enough. You would think. Instead, a whole month later at the end of the statement period they tacked on a $25.25 service charge fee. My account was positive so I called the 800 # and asked about it. I was told it was the fee they "always" charge on business accounts for the teller to do the transfer instead of me going online and doing it myself. And get this I was told it was in my paperwork I signed when I opened the account, which was about 3 years ago. I was told I knew about this and so its justified. Its true when there is an overdraft situation and the bank has to initiate the transfer there is a fee associated with it. My accounts were NOT overdrawn. This was not an overdraft situation. I was just transferring money. Now I've been chasing this around for almost 4 days and supposedly twice it was fixed and then I was informed the person who kept me on hold to fix it both times did not have the authority to fix it! What a circus and they still have not returned the erroneous fee. If this is how they make money and what they pay their workers for its an embarrassment.

I recently had an accident and totalled my awesome vehicle. i am without a vehicle now for near 6 weeks, Meanwhile i lost my job "because i cant get there", lost my place to live for "having no job" and im waiting for them to send everything snail mail. this is luticris. Cant these huge companies figure a way to help rather than hinder this process? The bank has to wait for the insurance claims and claims has to wait for the adjuster, the adjuster took at least a week, the insurance company is in Ohio "GMAC" and dont have any adjusters in this area, "ORLANDO FLORIDA" ever heard of this small town? once the adjuster talked to claims it took two weeks for anyone to tell me the status. the first lady i talked to dropped the ball, the second lady i talked to really didnt want to do someone elses job so she pushed me off for days until i got her to give me the name of the loss agent. the loss agent im sure was busy but it took him a week to tell me he mailed me papers to sign and return with notery stamp, which i had to walk to the bank to get. i overnighted the papers to him and he still tells me there isnt a way for the bank to get the check other than snail mail. This process he says could take ten days. This sucks, i cant even apply for a job outside a five mile walkin radius from my moms house were i have to stay and wait and wait for a usps miracle. im screwed

I have had an auto loan with 5/3rd since August of 2012. When calling to make my payment for January, I was informed that my payment for the month was double the usual payment and the amount in my coupon book! Looking further into the matter, I descovered that an auto insurance poilcy had been purchased for me by 5/3rd. Supposedly, the dealership with which I purchased my vehicle had not sent my proof of insurance to 5/3rd, they mailed a notification to my old address, and decided to make the purchase on their own with no response. I have provided my telephone number and email address to 5/3rd and was not contacted on either. On Jan. 18th (when I originally called to make my payment), I was told to fax and/or email a declaration page from my insurance showing proof of insurance from August of 2012 to November 2012 and the full amount ($1, 740) would be waived. I then cleared everything through my insurance and personally faxed AND emailed the declaration page that day-11 days before I would be charged a late fee. I called today, ten days after my initial phone call, and was told that a remaining fee of $330 was still showing on my account. I eventually found out that whomever read the fax I sent did not aacout for proof of insurance from August 2012 until November 2012-THE ENTIRE REASON I SENT THE FAX! Because of this person's error, the few days it takes to process my new request to waive the $330 fee, and trying to avoid any overdue fee, I just had to make a payment almost $40 what I should owe. This is beyond ridiculous. I spent more than an hour being transferred back and forth on the phone on both dates and still ended up paying more than I should have due to no error on my part. I will NEVER do any sort of baking through 5/3rd again. Nor would I recommend anyone else to. Had the problem been taken care of when I spent hours out of my day to do so, there would not have been a problem. Mistakes happen. But when the problem is not resolved well over a week later and I have to take it into my own hands and spend my own time getting it taken care of and STILL have to pay more than I owe, there is a big problem with the way the business is being ran.

I currently have a car loan with Fifth Third Bank. I have a 6 year loan and I only have 1 year and 4 months left to pay on it. I've always made my payments on time or within the grace period. I recently have been diagnosed with something that caused me to miss 4 weeks so far of work with no pay and I'm on short-term disability. It takes a while to receive a payment from short-term disability, depending on how quickly your doctor signs the papers. During holidays I wasn't able to get an appt. with the doctor any sooner than today.

Most banks have pass a payment they offer to customers who have been with them quite some time for those who are going through difficult times. I called Fifth Third Bank in hopes they would allow me to skip one payment this time since I have been a great customer and with my situation. I was told that since I have no income now, even though I am still employed and will get short-term disability payment in few weeks, and I'm receiving taxes soon, that they will not accept this until I receive payment, then they can work out something with me.

If I received payment then I wouldn't be calling them and I'd pay my bill, now wouldn't I? This makes no sense whatsoever. I'm upset on how they treat their customers and don't give them any perks or sympathy for them being a good customer. I will NEVER do business with them again! PLEASE BE WARNED.

I am spreading the word about them on all sites and want everyone else to know how they don't care about customers, just money.

Guess I should have checked this website before I got a car loan with 5/3. I used my final coupon in Oct. Called early November because I hadn't received anything for payoff. I was told it had to be mailed to me. Received a letter that stated my final payment was due 12/14 and the amount was $XXXX. I sent that amount, the check was cashed 12/13. I called to see when I would received my Title and guess what, now I owe another $126 fees from November, which was when I called, plus interest. As if 6 years of my money wasn't enough!

This is "not" a complaint, I wanted to let 5th thrd bank that my payment for Dec. 28th will be late! I over spent for xmas & I want have any $$$$$ until the 9th of Jan. I will send it in with a late fee so it will arrive by the 9th of Jan. 2013. I'm fully aware it is due on the 28th of each mon. & do apologize but its the best I can do at this time!
Sincerely,
Robert Acct # [protected] Soc. _ _ _ _ _ 1477

Paid off my 2013 GMC Terrain on December 5, 2012. Car was purchased from Foreman-Blair Buick - GMC - Cadillac in Springfield, Ohio. Interest rate was 1.47%. Total interest paid was $850 over the 5 year period. I closed the loan two weeks later and 5th Third charged me $400. fee for early cancellation. Despite three phone calls, I still don't have the lien release letter so I can get title. With this type of Behavior by 5th Third Bank, why would anyone want to bank there. I guess an attorney is my next stop.

My husband and I purchased an RV from an individual. Fifth Third Bank of Northern Michigan was the lienholder on the RV title. Upon processing our loan, my bank forwarded the $43, 000.00 payoff and the vehicle title to Fifth Third Bank for them to release the lien in order that we could transfer ownership and list my bank as the new lienholder. Fifth Third Bank received the funds, paid off the loan, sent a Release of Lien letter back to my bank, but did not return the title. They are now telling us that they do not know what happened to the title (which is a nice way of saying that they lost it) and that we need to file for a lost/duplicate title. Instead of having any concern at all and getting off their DUFF to attempt to locate the title, they want us to incur the expenses and time involved to just file for another title. Obviously they got their money and that's all they cared about. It is inconceivable that a bank as large as Fifth Third Bank is this irresponsible in their actions. I am so glad that I do not trust my money to an irresponsible financial institution such as this.