Figs
Reviews and Complaints

As someone who values both comfort and style in workwear, I can confidently say that Figs delivers on both fronts. I have purchased multiple sets of scrubs from Figs, and they have all been incredibly comfortable and durable. The designs are not only functional but also fashionable, making me feel confident at work. One pair I bought in January is still holding up well even after months of use. Additionally, I also tried their shoes, which were comfortable and stylish, although I encountered an issue with one pair. However, the customer service team was quick to address the problem and issued a credit promptly. This level of customer care truly sets Figs apart. If you're looking for high-quality scrubs with great customer service, Figs is the way to go!

Figs scrubs are the clear leader among a large field of medical scrub brands. Their scrubs are the most comfortable I've tried and there is an excellent variety of color choices. One major factor for me personally is their effort to reach men in the medical scrub market. A large portion of companies and scrub stores cater almost entirely to women. I appreciate the consideration and effort that has gone into developing this brand into what it is today. I have completed two orders with Figs this year and both have been perfect. You can add me to the growing number of loyal customers. Great work!

amazing customer service resolved my problem quickly and with out any hassle.

Love Figs! Love how I feel! Love what they represent!

Electric Blue Zamora Mediums run like an XLarge sadly! Sizing is never the same

Quick response to customers concerns and the best scrubs on the market. Thank you FIGS

I'm so happy I finally ordered some. Best scrubs ever! I feel like I'm working in my PJ's! They are just amazing! I will be ordering more for sure

They have amazing products, very good quality. I love the scrubs and have had no qualms with customer service. Shipping has been a bit off recently but that has more to do with FedEx and USPS than with Figs. I would definitely recommend them!

I think 5/5 stars for FIGS is the only way. I write what I feel is good in real sense as I wanted to be writer at some point of my time. If I were to define FIGS, I will define it, " FIGS enabled us to serve our patients with style by wearing FIGS ". Cheers :) Ravi

Scrubs did not hold up in the first wash, color faded and seams unraveled. I contacted the company and they offered a 15% off coupon, but no possibility of return. I'm not interested in purchasing more bad scrubs, I need durable work wear. Do not fall prey to this company!

The quality of this companies scrubs, jackets, coats, etc - is unmatched. As an ICU nurse working in a pandemic the last two years, the last thing I want to worry about it comfortable scrubs. When I buy from figs I know exactly what I'll be receiving. Overall great quality merchandise, consistency, and amazing customer service.

received fig uniforms as a christmas gift but did not fit since there is no store to try them. called fig employee who stated " since it was a final sale no exchange" she insisted that i try to resale them myself. I will never deal with them again and i wont recommend anyone to buy since those expensive uniforms can not be exchanged

This company is the real definition of their slogan of "awesome humans". They talk to you like friends and are so compassionate *** their product! I have not had 1 bad interaction with staff and I'm a new figs fan and now own 12 pairs! Yikes! Either way I am a proud supporter of this scrub company and will continue to do so in my nursing career

I mistakenly ordered the wrong pair of scrub pants and put in a separate order with the correct pair. I contacted customer service and they replied pretty quickly and refunded my money for the incorrect pair AND refunded me the shipping since I put in two separate orders. I've never had an issue with any of scrubs and they're super cute and comfortable.

I had ordered a gift card for a present to an aspiring health care worker, and after a rocky start to my order, the customer service team was exceptional in getting me a replacement gift card. Apparently my card was lost in transit during the holidays. But after an email by me regarding the tracking information, they were most helpful and sent me a replacement card out right away. I cant thank Figs enough.

Their scrubs are extremely expensive but I do think that they are very high quality. Mine have lasted me almost two years now with no issues. The fabric is super soft and comfortable and whenever they get wet it dries pretty quickly. I think their customer service is great- every time I've had to contact them they've been super kind. My only complaint is the price of their product but I think everyone can agree they are overpriced.

I am not the recipient of the Figs. Our son has been completing his medical residency during these difficult years and we have been sending him Figs for a couple of years now. These lift his spirits, and the Hospital Staff love the various colors and styles. Our son was recently recognized for looking so professional in his Figs with his name on the scrubs. Our orders have always been sent quickly and accurately. The quality is excellent and our son enjoys getting his surprise orders. Keep adding the new colors and fun compression socks!

They recently changed the product material without notification. I recently bought their new Dark Magenta scrubs and the size of the scrubs is larger. When notified of them about the size discrepancy they ir response was that they go through "extensive quality assurance." The last thing that customers should know is that the puffer jackets are priced for over 200 dollars. When asked what is the puffer jacket filled with because most puffer jackets on the market with that price are filled with downed feathers. They replied "100% recycled polyfil." This is just a few of the many complaints from myself and others. Just thought consumers should be aware because I wish I had seen the same information before spending money.

I placed an order for 2 items. I paid and received confirmation via email & text. 2 days later I called to check they tell me my 1 item is sold out. I placed an order on Aug. 19, 2020. Order #XXXXXXX. It was confirmed. I checked the status and it said "unfulfilled" so I sent a text to customer service and their response was that my order was in line to be processed and I would receive tracking information as soon as it is sent. The next day I called to speak to a representative and he told me my item has been sold out. I did not receive any e-mails from them explaining this. This should not even be the case because my order was confirmed which means that item is mine. How do you confirm your customer's order is complete then not have enough to fulfill their orders?

I returned the item for an extra small size because the small size I usually wear was significantly larger than expected. I have not yet received the replacement. Worse, customer service stopped responding to my emails. Despite multiple unanswered calls, I was initially told when to expect the items, but they never arrived. Figs stopped replying to my emails, and now when I call, I don't even get a ring—just a message that is far from the truth. Their scrubs are overpriced, and for a company of their valuation, they fail to treat their customers properly. I paid over $77 for two pieces with a 15% discount. Moreover, the waistband on their scrubs is too large and requires better adjustment.

I received these scrubs as a gift and as such do not have the order number. I would like to exchange the scrubs. But company will not allow me. I received these scrubs as a gift. I do not have the order number since it was a gift. All the scrubs are un-worn, tags on and in original packaging. I've emailed and they said there is noway to return without the order number + Zip code . It's IMPOSSIBLE to get anyone on the phone - when you call it says press 1 to talk to their "world class" customer service, which is garbage - bc it puts you on hold for 10 min and then sends you to a voice mail. I'm an ER physician in Brooklyn, on the front lines of the COVID disaster, what I need with the little time I have is to not have to spend it calling/emailing them & I need to be able to actually wear the scrubs.

I am a regular customer of the Figs Medical scrubs, my husband loves the way they fit and they seem to last about 6 months with regular wash and wear. I am a huge fan of the company. With that being said, I recently purchased a Scrub Top (Final Sale) and Scrub bottoms (returnable) in the same color (Caribbean Blue) and both items were purchased in my husband's regular size, Large. When I received the items they were completely different color so they did not match. The shirt was also extremely small compared to my husband's other Large shirts from the same collection of Figs. I'm beyond upset that I spent the money on a shirt that is not the standard size and I cannot get matching pants either. They will not accept the top as defective since it is Final Sale, which I would understand with normal circumstances.

I initiated my return process nearly 2 weeks ago, but the business keeps delaying to create a return slip preventing me from getting my reimbursement. I initiated my return process on July 2nd. As the website did not create a return slip (despite their clearly stated return policy), I contacted the support right away and was told by *** that I should expect to receive my return slip by email within 72 hours. Having no response after 72 hours, I contacted the support again. This time *** F. said she reached out to her manager and if I don't hear back within 48 hours, I should reach out again. After patiently waiting for 48 hours, still no response, I contact them again. *** F. responded to me saying that she put in another request to her manager. It's been 10 days since I initiated my return process and I am still waiting for my return slip.

I placed an order with FIGS on may 7 order # XXXXXXX for 2 sets of scrubs. The total shipping duties taxes cost = 64.27. If you order 1 set of scrubs the total shipping, duties and taxes cost = 25.44. Which makes a difference of 13.39. If you place an order for 1 pair of pants and 2 tops, the shipping duties and taxes = 17.41. I understand that anything over a certain amount is subject to duties, however I don't understand how the cost more than doubles when duties is being applied, and then drops, if you add another top. I did request a refund, and was told they cannot refund me the difference, they would have to cancel my order and I would have to replace the order, yet I risk of not being able to order the set in that specific color as it is a limited edition color. I feel like the shipping costs are dishonest and that this should be looked into

After multiple emails and phone calls, the company is ignoring me and not sending me a prepaid return label as promised on their website. I submitted a "return request" on September 16. I was advised that it would take 48-80 hours to be sent a prepaid return label so that I could send my item back, as I live in Canada. A week later and this company has not responded to multiple emails/other messages on social media, and after trying to contact them by phone 5 different times after 20 mins of waiting, I am prompted to leave a message or email them. They advertise free returns on their website and say that they are fast and easy to do. It is unfair that I am being ignored and I haven't been sent my label in the time stated by FIGS and their customer service. They only allow 30 days for a return, and if I am continuously being ignored, the window for my return will be closing very soon.

I have purchased upwards of *** dollars in scrubs from Figs. I bought them because they were supposedly of good quality and I loved the way they felt. I work in a healthcare field that doesn't require the wear and tear that you might see in other healthcare professions, I have a lot of desk work. Not even a year has gone by and one of the pair of pants I bought ripped at the seams while literally doing nothing but sitting. I was told that Figs only guarantees their product for 6 months and the best they could do was a discount code. So for a 50$ pair of pants you only guarantee that they'll last for 6 months? Not only that but I can get a discount code online. I have purchased much cheaper quality scrubs that have lasted twice as long when I've been in a department with twice as much work. I will no longer be supporting a company that charges outrageous prices for scrubs that don't even last a year.

I purchased 4 pairs of scrubs from the company which was the same style and size as I previously ordered, thus, not thinking it would not fit. When I received the scrub pants, they did not fit at all. The sizing was off completely. When I contacted the company regarding the pants and sent in pictures showing how the sizing is off while wearing the scubs and when comparing them to the previous pairs I had, they claimed that it fit as it should. They would not start a return on the order due to the pants being nonreturnable. As stated, I did not think this was a problem since I own other products of theirs and did not expect this to occur. It can be clearly seen that in the hip area and crotch area there is less room in the new pants. they are more tapered. For many people this may work, but but me i am not able to move as needed while wearing scrubs. It was suggested to me by the rep that I spoke to, that I can try and sell the pants on a third party website in order to get money back.

I placed a order with FIGS and ordered a scrub top, pant, and undershirt. *** tracking showed it delivered to my home on 2/13/22. However, I have cameras and surveillance footage and no one ever came to my home or up my driveway to deliver package. I contacted *** and followed the steps to ensure neighbors did not receive it and that it was not left in surrounding areas. The package is no where to be found. Tried to contact Figs and the number says to email or text. I did both and have gotten no response. Now I am out the money for the work attire I ordered and have no package and have no way to contact other than the steps that I have used. My house is clearly marked and GPS pulls my location directly up. There needs to be a number where you can reach someone at Figs or get a immediate response instead my package is lost and I can't get someone to answer me from Figs not *** on where my package is or what I can do to get a replacement sent to me ASAP. I use them for work and clinicals and I desperately needed those scrubs!

I am trying to exchange items to Figs that I bought for Christmas for my girls.I didn't know there was a 30 day return or exchange policy. I purchased items on November 29th which didn't arrive until December 7th. Order #XXXXXXX using PayPal. Unaware if the 30 days return policy, my daughter that lives out of state sent her figs back with my sister last weekend to return to Figs. All I want to do is exchange the items that I paid for.I contacted them and they have refused to exchange or refund the money. My husband and son are police officers and this is theft by deception. I'm not asking for anything that isn't fair or just.I have sent them text with the only replies back is they are sorry they can't help me. I asked be contacted by a supervisor and those messages have been ignored. My husband spent $20 today to return that they are refusing to exchange. My daughter for her birthday next month wanted me to order additional Figs. Unfortunately, I will be unable at this time to fulfill her request for Figs until they exchange the items that were returned.

FIGS has failed to give me a return label for my clothing items and it has now been almost 3.5 weeks - they said it would take a few business days. On July 2nd, I ordered a scrub shirt and pants - order #XXXXXXX. I got my order within a few days, and realized neither the scrub shirt or pants fit me. On July 16, I requested a return label through the website for both items, I was told I would recieve a return label within a few days. I repeatedly followed up with the team every week to see what was causing the delay. Everytime, I got the exact same copied and pasted response. It is August 10 now.. almost a month later and I have no return label, scrubs that do not fit me, and *** USD wasted on scrubs - money that is a lot to me especially during a pandemic and as a new graduate still seeking a job. As a last resort now, I am contacting the Complaintsboard.com because 4 weeks is not equivalent to the few business days that FIGS promised. I see celebrities promoting FIGS all over social media and saying how they're so great, but they clearly do not care about their customers - maybe the social media starts should promote that too. I'd appreciate if Complaintsboard.com could help me acquire a return label or my money back as I could really use it. I have attached proof of my conversations / order below. Thank you so much for your help.

The size guide on their website does NOT match their clothing size plus you cannot exchange! This was my first time ordering from FIGS. I ordered my scrub set based on your size guide but unfortunately both the bottom (especially at the waist) and the top are too large. I need to tuck in the top to keep the bottoms from falling down. Additionally my top is the three pocket one (Casma) so I basically cannot use my pockets once it's tucked it. They are not offering exchange to Canadian costumers. I don't think it is worth it for me to return the items due to the cost barrier as I paid *** CAD in shipping and had received a 20% discount when I ordered. If I do re-order I'd have to pay *** CAD just for shipping a single set of scrubs. I'm just very frustrated because I did every single measurement on their size guide very carefully and it still ended up being wrong. Since they are not offering any exchanges, the least they can do is to create an accurate size guide- it is not costumers fault if they order a wrong size based on the guide and are stuck with it due to cost barriers like shipping fees. I have contacted them and they basically said you should have ordered 2 sizes and returned one to make sure you find the right fit! I guess they don't release their shipping fee accumulates as the price goes up higher. BAD COSTUMER SERVICE

A travel nurse that took me under her wing gifted me a special edition jacket from a renowned brand. This color was limited edition and I believe the retail price of the jacket is around $98 USD. She gifted it to me when the color was released, and since then she has moved on to different assignments and we lost contact. I was not able to wear the jacket until a few months ago due to work dress codes changing and allowing the color. However, within the first few wears, the zipper on one of the pockets came off - the entire zipper pull and the metal part it attaches to. I emailed the brand a few months ago asking for a solution because I cannot fix the zipper. They were friendly and showed concern about the issue. However, when I said the item was gifted by someone I was no longer in contact with, they indicated that there was nothing to be done if I didn't have the purchase information, which I don't as it was a gift. As previously stated, I lost contact with the lady who gifted it to me. I apologize that it's been a while since I emailed the brand. I just now learned about the issue. Typically I wouldn't try to escalate things, especially as it was a gift, but the retail price on the item is too high for the zipper to break so easily. It just fell off. I didn't do anything to break it. I'm not sure what solution would be good as it was a limited edition color so I can't ask for an exchange. I unfortunately no longer have the email thread between myself and the brand, but hopefully they have it in their records. The representative that I was talking with was very nice and I mean no disrespect in filing this complaint. I'm just really annoyed about the situation. Please contact me by email or text, not phone call as I work odd hours. Thank you.

FIGS Scrubs were ordered on 11/25, with a total amount of $141.93 including tax. Ordered two top scrubs, and two bottoms. The scrubs are still new and have not been used. I talked to the FIGS customer service about my complaint. I told them that I understand that the scrubs I bought were on sale and it's the final price and no returns allowed. I told her that I would love to wear tell but unfortunately, they are different of color. I was asking if they can exchange it but she said per policy, she cannot refund or exchange my scrubs. Instead, she offered me 20% discount upon next purchase. I said I do not have any plans to buy anymore, I just want (what I bought) with the exact same color. She said that I should have checked that they were made with the same material. She also said that the scrubs are on different trademark that is why it is different on the shade of color. Now here are my thoughts: On the Caribbean Blue section of the color, there were only three options to choose for scrubs. 1 kind of top, 2 kinds of bottom. I bought 2 tops and 1 of each bottom type. NONE of them matches. As a regular customer, wouldn't you assume that they all can be paired up since they are all on the same color category? If let's say the Trademark name is the base for the color/shade, why is it that there were no same name I saw on the bottom options that the top scrub has? The top was called "***" and I believe the bottoms were called *** There was no "***" option on bottoms, and vice versa. Is this false advertisement? I asked very politely and apologized for complaining about this but they do not want to do anything about my concern. I then asked for refund but it was rejected. Then I asked for an exchange for pairs that have the exact same color/shade but they still refused to do it. Please see attachment for the picture and also a screenshot how their website is shown. Wouldn't make sense that all scrubs on the same color category will pair up?

This complaint is regarding a refund. I love the quality but the return process is a complete nightmare. Buyer beware. This complain is regarding a refund. When I received my first order I was so excited. Shipping time was great and quality was amazing. The only reason for my return was a sizing issue. I placed large orders so I usually had to return at least three items from every order. You would think this is not a problem. Since online it's pretty simple you look up your order and select the item and reason for return. However this is not the case. So for my returns I waited till I received all my items I wanted so I could return all at once. I thought why not return all in one box. So I mailed out a box filled with items to return in mid July. It's the end of September now. In a thread of emails it is confirmed they received the package but there excuse for not issuing the refund is that they have to wait for the wearhouse to confirm the items. So about a month later of back and forth emails they issue a partial refund in the amount of *** for four items. Where is my refund for the additional six items? These scubs are not cheap nor too expensive about *** But still the fact that I have a thread of over 29 emails over a simple refund is unexceptable! The costumer service department is horrible. I had to confirm over and over the items I return since it was well over a month and my package showed it was relieved to them and I didn't not receive a single refund so I was worried. But they received it. They tell you we have to wait for wearhouse but in the meantime you have to go back and fourth just to confirm your refund. Then I received an email that a rep would be more than happy to jump on a call? Are you kidding me why do I need to sit there and talk to you on the phone over a return. Then I had to email an additional three times to receive a reply over my return status. Completely unexceptable. Like I said quality is great shipping is fast. Return buyer beware! P.S. my issue is still ongoing where is my refund for the additional items?