Finrite Administrators review: insurance 7

I recently put in a claim through Edgars when my phone was stolen, I submitted all the documentation which finrite required and they committed themselves to deposit the money from the claim three weeks ago and today I am still waiting for the payment. I have spoken to 10 consultants and 2 team leaders who made commitments which have still not been fulfilled. it's unbelievable the amount of hassle I have been put through and still without any success.
I will not recommend this company to anyone, the way they treat their customers is shocking.

Frustrated customer
Rufus Dzingwa

I have claimed for my phone on the 05 July 2018, the claim was approved, i have been calling checking when am i getting the phone as there was no one informing me, i even complained about the treatment i was getting when i called .They told me they don't have phone worth that amount and i waited for the cash since they ddnt have phone till today this is the fourth month now i don't know what must i do, i am tired of waiting i never skipped any month on my installments but am getting this treatment when am i supposed to get my phone or money, Whats so difficult in giving me the money since you dont have a phone how long must i wait ?is it fair to do this to us?November is the 5th month why mara? i sent a complaint 2days ago but no response till today why finrite is treating us like this ?for so long

I am utterly disgusted with your company and the service you provide. You employ rude and very incompetent staff who are of no help ever. They provide incorrect information to your customers ( who may I remind you, pay their insurance every month). You are an insurance but you cannot provide any service when a claim is logged. I have checked and seen nothing but complaints on all forms of social media about your company.
I have spoken to multiple agents including a team leader Andile Khonazi who made myself and my husband out to be liars, she then gets the call centre agents to call us back stating she never mentioned any of this to us.

My complaint is that the excess on my phone was advised to me telephonically by one of your call centre staff stating its R750.00. I THEN PAID THIS AMOUNT. A week later they say its R1000.00, I have no problem with this but its not my problem when your staff make an error by giving incorrect information to your clients. The team leader Andile then listened to the call recording and called us back advising that the fault is with the agent who will be liable for the R250.00. I then called back the following day to confirm when will I be receiving my phone, but the agent instead tells me the team leader advised they never said this.

So what I want is every telephone call to and from your company, I will not accept being called a liar from your staff. If the team leader had no authority to say this then she shouldn't have.

I WANT AN URGENT CALL BACK NOT FROM YOUR CALL CENTRE STAFF OR A TEAM LEADER BECAUSE IT IS CLEAR THAT THEY DO NOT KNOW WHAT THEY ARE DOING.

ps THEY ARE ALWAYS HANGING UP THE PHONE WHEN YOU ASK THEIR NAMES AND REFUSE TO PICK UP FROM 16:45 ONWARDS BECAUSE THEY FINISH AT 17:00

I have spent a lot of my time on the phone with your agents who have absolutely no customer service skills at all. They mute the phone and just wait for you to hang up because they do not want to assist you

I WILL BE WAITING ON YOUR URGENT ASSISTANCE IN THIS MATTER OR I WILL TAKE THIS TO THE OMBUDSMAN WITH ALL CALL RECORDINGS. THIS IS UNETHICAL!
[protected]

iyah neh finrite your service is very poor i lost my phone two weeks ago and i did send all your documents till today no responds no nothing i really hate this insurance plz i need this phone than after that i will check other insurance that are under telkom im still saying this your service is very poor