Finrite Administrators
Reviews and Complaints

I have forwarded all the necessary documents even called multiple times regarding my claim their systems are either offline or calls aren't being picked up. This is very much unfair because I have never missed not even a single payment but the service I am receiving rather not receiving from finrite is one that is very uncalled for and makes me want to move my cellphone insurance else where. My policy number is [protected]

Handset sent in for repairs as of 3 January 2020.
Excess payment amount R559.00 made on the 14 January 2020 as requested by Telkom Finrite.
Copy of Telkom statement forwarded on the 27 + 29 January 2020.

Contacted Telkom Finrite on Thursday 6th February to follow up on handset and repairs.
I was informed that someone from Finrite will contact me the following week to inform me if handset can be repaired or a new handset will be issued.

To date I am still awaiting feedback from Telkom Finrite.

Contacted Telkom who followed up with Telkom finite, who suggested I go to my nearest telkom store? Without reason, unacceptable.

I have been without my handset for almost 2 months now and am currently using a suboptimal handset (which has now become counterproductive for work outcomes) whilst my handset is being repaired, I would like resolution to the claim soonest please.

Please can someone contact me urgently regarding this query.

I have forwarded all the necessary documents even called multiple times regarding my claim their systems are either offline or calls aren't being picked up. This is very much unfair because I have never missed not even a single payment but the service I am receiving rather not receiving from finrite is one that is very uncalled for and makes me want to move my cellphone insurance else where.

I was a victim and my phone was illegally taken from I . I did all the required procedures and the Finrite form was emailed to finrite with the required documentation, but still I haven't get any call from them about my request and they don't answer my calls when I am calling them, I still need help about my device. [protected] /[protected] for calls

I bought a phone on contract at Telkom. I took out insurance and I thought it would be good to have insurance at the same place as my contact phone. This December 2019 my cell got stolen pick pocket in Promenade Dischem. I.immediately blocked the cell at Telkom and went to.police station for Affidavits . I have contact the insurance company its been more than a month they are still not helping me im speaking to different agents everytime I phone. They said they will contact me back im.still waiting .This is ridiculous I am paying my insurance every month my contract and no help .Telkom wont help either who do I go to ? What is going to.happen ? Other insurance company make their customers happy

I was pin-pocked on 18 January 2020, went to block my phone on the following day which was 19/01/2020. I did everything and went to Telkom Store on 21 Jan 2020 to finalise everything, waited, then I called on the 23rd they said I didnt attached the document so on the 24th I sent an email again with documents, the lady which I spoke to said she saw the email with documents I must wait for 48 hours . I called again on the 28 January 2020, lady said its only now that the claim went for authorisation so I must wait again for 48 hours but obviously before the end of the week will receive response from them. I called again on Friday 31/01/2020 that lady said I will receive an sms that will inform me about the fee that i have to pay and I will have to take it from there.
I called again yesterday - 03 February 2020 twice and both call at 20 minutes but no pick up, so when I called today they say the claim went for authorisation and I must wait for the response before the end of this week.
All I want to ask how many times the claim must be authorised?
How long maybe should it take to be authosired?
Cant I have a better service as much as I am paying for Insurance accordingly?
Why would I pay for Insurance if had to wait for ever?
Are you doing this because you want me to give up?

I would like to find out why this claim hasn't been attended to I was promised a call weeks ago to confirm delivery, a week ago I received a call to confirm my address and the in about 48 to 72hrs I would receive a call to confirm my device and turn around time to receive my device Its more than a week now waiting for this call and my device delivered.
I very disappointed about this I wont be making more calls to Finrite or Telkom according to me everything is in order therefore I don't understand why this matter hasn't been attend too .
Please assist as im on there edge of taking this to the media I don't think this is fair for me as a client such behavior is unacceptable, This is beyond terrible customer service.

Noxolo Adonis
[protected]

On the 6th January 2020 I made sure that I have all the supporting documents to ensure a smooth claims process. Today is the 23rd January 2020 and I am yet to know the progress of my claim.I have sent numerous emails to Natasha Claasen, Natasha Loubser, Andile Mkwanazi, Telkominsurance and not one of them have responded to any of my emails.
They, Natasha and Andile have read my emails but have not bothered to advise what the progress is or what the delay is.

Today, at 15h04 I spoke with a Siphiwe Marobela who was too afraid to tell me where the offices are because short of not hearing anything from your team, I am going to drive to your office and wait there until I get my new phone.

I have made my premiums on time each month but now when I need to claim, I am treated like a criminal. I have had enough. I need someone of substance to give me a call and reassure me because I want my phone.

I am disgusted in the manner in which this claim has been dealt with but it seems to be the order of the day because on Hello Peter there are numerous dissatisfied clients like myself. I don't know why one must always behave badly first before anyone stands to attention and actually does their job.
I work in the service industry and I can promise you this, if I was to even begin to behave as your employees have then I will be without a job.

If someone out there at FINRITE has any concern for its clients, then please contact me until you find me. My number is [protected] or Mr Hicks is [protected]

We are waiting.

Good Day,

I must say after going through Finrite reviews, it explains the lack or urgency and customer service as a client whom has been paying you guys so well over the last year.i submitted a claim on monday and no acknowledgement, no correspondence nothing !why should clients run after you so hard when you dont do the same when it comes to our installments?i called in today to find out whats the issue with my claim, only today im told to send in my latest telkom invoice.had i not called when was i going to be told?i wont let this one go.next thing they will be so many issues circulating my claim, i will go to extra measures to deal with your incompetence as a business legally and on all social media platforms.please do process my claim in due time so i can cancel my insurance with you guys

Company cell insurance was added on my bill without my permission or request. I phone Finrite who said they done it by mistake and said that the policy will be cancelled, they did not do it and still I am billed R200pm for service I did not request. Its a nightmare to get hold of them, they dont answer or reply to email, Vodacom dont take responsibility and refer me to Finrite. I am so FRUSYRATED!

To whom it may concern.
TC026768
[protected]@gmail.com
Alternative no.[protected]
Contract no.[protected]
id no [protected]
I lost my phone on a armed robbery at work *ive been trying to call but no one answers my call ive spent most of my money trying to call you.. So I dont know what to do now.. Ive already sent all my document that you wanted from me... You even replied to one of my emails asking for decleration letter I signed instore... But when I called again one lady told me that you did not recieve my documents so tht confuse me... Please help me or should I wait for january because ive been trying to call below is the last email you sent me

12/10/19, Telkominsurance wrote:
> Goo day,
>
> kindly send though your a signed declaration from the store.
>
> [cid:b8839494-0eb4-4420-8c89-59708af68e9e]
> poppy jacbs|Telkom call center Agent |Representative Under Supervision
> Finrite Administrators (Pty) Ltd
> Contantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg
> | 1709
> P O Box 22524 | Helderkruin | 1733
> t 0861 005 674
> telkominsurance@finrite.co.za Good day,
>
> Kindly provide a declaration form and the Policy schedule that you have
> signed in store on the 10 October 2019 for further assessment of the claim
> .
>
>
> Kind Regards,
>
>
> Pinky Tshegofatso Mdekazi | Telkom Call Center Representative Under
> Supervision
>
> Finrite Administrators (Pty) Ltd
>
> Block 3 | Constantia View Office Estate | Hogsback Avenue | Quellerina
>
> P O Box 22524 | Helderkruin | 1733
>
> t 0861 005 674 - | telkominsurance2@finrite.co.za
>

I lost my phone and I have been waiting over a month for my phone to be replaced. I paid the execess and completed all the required information. Myself and the Telkom consultant who lodged my claim followed up twice and we still have not received feedback.

I am going to log my complaing on all social media platforms if i do not receive my ohone by Friday. And i will not renew my Telkom contract as a result. Your service has been appalling thus far.
My claim number is [protected]

Number is [protected].

Regards
Lerato

I sent my phone at Prominade mall for repairs 12 October 2019. I only received a message from finrite saying they received my claim. It has bee 2 months now, I have not received an invoice for payment, or a message with a way forward. I went to Telkom several times, they said they cannot help me because they just sell insurance. I even called finrite they said the phone is with the manufacturer. Then I went to the Telkom again they said I must waiit for the invoice. I am so disappointed at Telkom and finrite. I am thinking of cancelling my other insurances and contract. Cant you just bring my phone even if ts not fixed. My job no is TRJ101563

I lost my phone ob the 21st Nov 2019 on my way to work inside a taxi...on the 22 Nov 2019 I reported it lost at the police station and got the ICT number. When to telkom store in Bloemfontein Waterfront and the manager told one of her colleagues to tell me to go to the insurance company as if I know the company and gave me Andile M's email address, whom I sended all relevant documentation accompanied by the form. He then blocked my emails.

On the 26 Nov 2019 phoned telkom and spoke to Petunia and forwarded the that email to telkominsurance@finrite.co.za again...still no response but the email was read, I have read report on my pc at work. Then on the 3rd Dec 2019 I visited the same Telkom Store at Waterfront and was helped by a very helpuful young lady by the name of Valentia and explained my situation and was shocked by the treatment I received from her manager. She tried to call Telkom and a very rude lady picked up a phone and couldn't help us she was rude as hell.

Its now alomst 3 weeks in counting and still no word from you with regards to access feee, I've never missed a single payment. If this is how you treat people am SHOCKED to the core.

I think I should involve my attorneys

Angry Client

In the 14 October I submitted a claim for a stolen phone then later in that week the claim was approved and I had to pay for an access fee of R100. I did just that and I sent the proof of payment. On the 25th October was the day I paid and sent the proof. 28th October I called again to confirm if they received the payment and they asked me to send it again and I did just that. Later in the day I was informed I shall be contacted to make a phone choice but never received. Later in the week I called then I was told a Lady and she did. A month later I called again several times only to be told there was no stock on the selected phone so I should change my choice and I did that. I am still waiting for the phone and they keep on saying the same thing about the supplier hasn't replied.

I submitted a claim for a water damaged cell phone, and then missed the RAM courier when they came to collect the handset ( they came once, not the three times as per the driver)

I asked Finrite to send the courier back to collect the parcel, verbally 3 November, no response

I sent an email requesting a new collection be issued 21 November - no response

as today is 27 November ! the original courier date was set for 31 October, and I have had zero response from finrite!

Kindly assess and request that a courier be sent to uplift the handset, which has been sitting in my complex's security hut for over three weeks!

Original claim number Claim GMCML67470
RAM courier FINR 05-[protected]

Kind regards

Alison Truscott

This handset was stolen on 28/2/19 at knife point. Original claim form completed by Vodacom employee had the incorrect IMEI number filled in.
Eventually today after extensive back and forth and supplying of documents from scratch I have been told, that a R15000 handset has been covered for R1500.

How ridiculous is this and totally unacceptable . No-one in their right mind would take out insurance at that value for this handset. This premium was calculated by Vodacom and applied to this make and model of phone.

I need help please.

I Mfanose Phillip Mavuso [protected] would like to complain about the cellphone Tab2 which was taken at home for repairs.
It was collected in May 2019 and I was asked to pay an access of One hundred and fifty rand.I have been enquiring for the past three months and I was told I will be refunded because the cellphone cannot be repaired.
Please investigate and advise me.
Yours faithfull
MP Mavuso

Telkom insurance claim nr TC019398

This claim was submitted in May, I paid the excess in July and now I am told that the claim will not be honoured as I cancelled my insurance in the same month I submitted the claim. I was told by your representative that my insurance is paid in advance and I will have 30 days to submit my claim, I informed your agent I have a claim at the time of my cancellation. For the last few months I am told management will review my claim, it is time my claim get its review so that I can know if claim will be honoured or not or if I need the ombudman's support.

Telkom Insurance claim nr TC018325

I was given the incorrect excess payment amount, excess was paid in June, I am still waiting for my refund as promised the last few months.

From: Telkominsurance
Sent: Tuesday, June 25, 2019 4:53 PM
To: Roelf Strydom ; 'Quinton Polman (QR)'
Subject: Re: Excess fee TC018325

Good day

Kindly note that a refund has been loaded for you, we will provide feedback soon .

On the 25/09/2019 My Samsung A20 was stolen in the mall, I reported this the following day, I finalized all documents and police reports on the 30/09/2019 of which i emailed to Finrite on 1/10/2019 8:45am, I called the following day 2/20/2019 to confirm if it was received of which it was. To date 8/10/2019, i have been told that they are waiting for authorization, finrite policy documents state that claim will be processed within 72 hours apon receipt of all relevant documents, this has now proven to be completely false and in breach of information stated on policy documentation, the treatment by consultant in the call center in unsatisfactory to say the least.