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Firestone Complete Auto Care Customer Service Phone, Email, Contacts

Firestone Complete Auto Care
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1.3 17 Reviews 600 Complaints
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Firestone Complete Auto Care Complaints 600

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9:35 am EDT
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The front desk person on the morning of 6/9/2023 around 7:45 am was by far the most disrespectful person I have encountered. I had an appointment to align the wheels for my car and wanted pickup to be sometime in the morning as well and had an appointment at 8 am which was taken 2 days earlier. The front desk person said, "We have a lot of cars to service...

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6:51 pm EDT
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Firestone Complete Auto Care Service charges

I used Firestone coupon for standard oil change at my neighborhood Firestone Store at City of Diamond Bar, California. The coupon for the oil change is $29.99, up to 5 quarts of oil. My car is 4 cylinder small vehicle. But I have just noticed that each time they put on the service paper for 5.1 QTS used so I get extra charge for the 0.1 QTS oil. Does my car really need 0.1 QTS extra each time? I believe they just set up this way so that they can secretly charge more. It really makes me mad is that they do not even let me know in advance the charge would exceed the coupon price until I found myself and asked them. The store manager just told me it is printed there on the paper. How do you expect your customers to read the details without being advised? If the small vehicles always need 0.1 extra QTS oil, the Firestone Coupon or their service really mislead their customers. People will reasonably believe the 0.1 QTS extra really things for a hidden charge.

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1:54 pm EDT
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Firestone Complete Auto Care My original persisting issue was still there and currently is.

05/29/2023

My name is Raymond Lambert, this is a valued customer dispute. I scheduled an appointment for my 2012 Kia Sorento Base model on 5/26/2023. The reason for the dispute is because the original vehicle issue that I described was not addressed. I spoke with the representative on the phone and directly with the manager in the shop the day of diagnostic and repairs. I explained to them that while turning the steering wheel, I’ve been hearing a strange percussion sound coming from the base of the steering wheel column. I was told that a suspension inspection would be performed. I was given a description from the manager of what the mechanic had decided was causing the issue. He assured me that this would take care of my problem, so I approved the work to be done. My invoice number is #297179. I picked up my vehicle on 05/28/2023 12:31 pm only to discover that upon driving away that my original persisting issue was still there and currently is.

When I received my invoice, I realized that in the car note description of the issue it was worded MB - WHEN TURNING HEARING LOUD NOISE FROM STEERING WHEEL, CHECK BUSHINGS. As stated above, the noise was from the column, not the steering wheel itself.

I’d like for the problem to be addressed and if possible fixed at no extra cost, as it should have been included in the work performed on 5/26/2023.

Thank you, respectively your valued customer!

Raymond Lambert

Desired outcome: I’d like for the problem to be addressed and if possible fixed at no extra cost, as it should have been included in the work performed on 5/26/2023.

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10:27 am EDT
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Firestone Complete Auto Care the service from tech 07 chis for front brake job and rotors plus wheel bearing one side

on 5/22/23 i came in with my 1997 mercury grand marquis. At 11:43 am when I left there it didn't feel right so i call back to tell them my concerns , Zachary told me to bring it back the next day Wednesday. As i'm driving I heard something , went home when I exited my car the hub cap was missing than i looked at all my nuts were loose, 2 nuts are missing , my wheel lock were loose something told me not to get on the highway it would of been bad. i walk back and found my hub cap in the grass but my nuts are missing and something still not right. i'm going in there early it is now 9:45 am.

Desired outcome: i want a second look because i feel like something was overlooked or incomplete. Replacement of wheel nuts. Possibly a refund.

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Update by Derrick White Senior
May 24, 2023 12:04 pm EDT

4719 Carlise Pike Mechanicsburg pa 17050 store #022438

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8:54 am EDT

Firestone Complete Auto Care Oil change

I had made an appointment for 1 week to have an oil change done, but they had to order my oil filter, if they knew I was coming they should have had my parts ready, I’ve been waiting 2 hours for 1 oil change. It’s not the techs fault, it’s the girl's fault that runs this disgusting, dirty facility. Bathroom toilet seat was filthy, floor was filthy, the sink was filthy. They had just opened so it wasn’t from customers on this day!. The area behind desk had papers on floor, cans, filthy store

Desired outcome: Free oil change- and clean your bathrooms !

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7:08 am EDT
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Firestone had a special on tires going on last year so I took the opportunity to have all four tires replaced during that time I got a CFNA credit card, then on 12/88/2022 the check engine light came on so a diagnostic done. Per Firestone these repair was done a exhaust leak, gas cap was replace, flex pipe, all this was a total of $652.89. Then there wa...

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3:52 pm EDT
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Firestone Complete Auto Care Service provided didn't resolve issue as promised after spending $1297.

Date: 4/28/2023 @ 9:35am Store#358047 Manager: Michael Hartman.
Took my 2004 4Runner into Firestone with the following issues:
-Sputters when starting vehicle seems to want to die.
-Check engine light on
-VSC and TRAC lights on

Firestone called and gave me the following list of repairs that needed to be done. I asked them if doing the following would resolve the above mentioned issues. Firestone stated yes it would. I gave permission after they promised if these repairs was done it would resolve the issue with my vehicle.

This is the work done by the Firestone:
-Fuel System Cleaning
-spark plugs
-ignition coil
-Fuel & induction Decarbonization
-Gaskets-Engine Valve cover Gasket, remove & replace valve cover Gaskets both & Plenum Gasket

Picked up from Firestone and asked if they test drove it they said yes. I back up drive half way around the Firestone and VSC & TRAC light comes on. Vehicle still sputters on start up. I go back into Firestone and let them know. They are about to close they tell me to bring it back the next day and they would fix issues. Needless to say the next day after looking at my car the call back and say that they can't fix it. Advises me to take to TOYOTA.

I show Toyota what all firestone did and they confirmed none of those things firestone did would have resolved the issues I took my car to firestone for.
Toyota diagnosed and the following is what needs to be completed to resolve immediate issues:
Head gasket replacement: replace head gaskets. Found coolant leaming into cyl 2
Causing a rough start and misfire. Inspect head and block
Radiator replacement: radiator has small leak. Need to replace $864.49 radiator replacement: radiator

HAS SMALL LEAK. NEED TO REPLACE
Shame on Firestone for taking advantage of my situation and than referring me to Toyota after doing work that wouldn't resolve issue at that moment. They made some money off of me before referring and admitting that they can't resolve the issue.

Desired outcome: I would like the total amount refunded to me $1297.

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11:16 am EDT
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Firestone Complete Auto Care Brake repair

I took my 2013 chevy Silverado to the Firestone at 135 E. Pineview in Flowood , Ms. in February because the brakes were making a noise. The brakes were under warranty but they said that the brakes were fine and didn't need any repairing. They said that they would clean them. Tthis quieted them for little while but they started back. I went the Firestone at 2914 Highway 80 in Pearl, Ms. on May 16, and was informed that the brakes were indeed bad.

They couldn't have deteriorated that much in that short of time. I have been a long time customer of Firestone and for the most part the service has been good. This is where I purchase tires for both of my vehicles.

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4:15 pm EDT
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On 05/10/2023 took my 2019 Ram truck to your store located at store # 351022 Firestone Complete Auto Care, 9715 N SAM HOUSTON PKWY E HUMBLE, TX. The service rep Brian was very courteous and helpful. I watched the shop Tech, Joe removed the tires from my truck and mount the new tires on the rims. When it came to balancing the tires/ wheels, Joe placed the...

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4:40 am EDT
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Well I cant remember at the moment the date or time. Since there is no service record of my care ever being there n account before I took my car there or set up the appointment! Anyway I set up an appointment to get my wagon aligned because I just rebuilt my front end. I eye balled the alignment to get it close so it would be safe to drive (its only 3 mile...

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3:31 pm EDT
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Firestone Complete Auto Care Personnel

I took my car for just a battery charge to the Firestone on Champions Forest in NW Houston. I had a terrible experience from the moment I walked in the door. I was made to wait approximately 15 minutes before anyone greeted me. "Larry" checked me in and when I told him where I parked and that I had already lifted the hood for the technicians he said, "that is weird, I have been here for a year and I've never had anyone do that." I was at the business at 1230 and waited until 2 pm to finally ask how much longer until my car was ready. My car had already been complete. I waited longer than needed. When I went to get into my car the charger was still attached to my car on the inside. I found Larry and he asked me what I was talking about because the "charger is right there" he said pointing to the ground near the door. He left me waiting with an unknown resolution until I asked him if he could just remove the charger. he asked me in a very rude tone "just to give me a minute to find a technician". The technician, Larry and another a black gentleman were ALL rude. The Hispanic working there was the only friendly member this day. I have taken my car to this particular store and have never had a problem. I will NEVER go back there!

Desired outcome: Employee discipline.

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9:25 am EDT
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I went to the firestone store at 12791 Old Tesson Rd St. Louis, MO on Saturday May, 6, 2023 for an oil change. Later that day I was driving and another car told me something something was hanging from under my vehicle. I took pictures, sent the pictures to Scott at the store, it was close to closing and they told me to come back Monday. I went to another...

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6:45 pm EDT
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Firestone Complete Auto Care I was overcharged & work wasn’t even done

On 5/13/23 I dropped my car off to Firestone in Brookline mass. 972 commonwealth ave. I told them I needed the brakes fixed in front, a/c and tune up. I watched them for several hrs and all I saw them do were the brakes. They added Freon but the a/c still has the bad noise I complained about. The total was 1687.32. / 896.83 for parts and 734.44 for labor. All the things they mentioned they did on the invoice was falsified.

Desired outcome: I would like 500 dollars back

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6:05 pm EDT
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Took my jeep in for a wheel rotation and oil change on Wednesday 5/10/2023 to the Firestone branch at Happy Valley and 65th Avenue. When I picked the jeep up the service manager was concerned about the spacers in my wheels being dangerous. I took it to another shop to have it looked at. They told me the wheel nuts in the front of the car were hand tight and...

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2:38 pm EDT
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Firestone Complete Auto Care Diagnostics test

Good Morning,

I had an appointment Sat 4/28 at 12pm for a diagnostic test and than spark plugs change and timing belt check. The man told me he would give me a call shortly with recommendations. They did not call All day. I called at 5:50 and there was no answer. I called again and the women told me they did not get to my car even though at time of drop off I was told it would be done by 6pm. She promised they would start on it first thing in the morning. I called at 9:12 am 12 minutes after they opened and asked if I could pick up my vehicle because as she stated they had not run any diagnostics yet. She said no because they had already started. I said ok great. I began to worry as I still had not heard from after another full day. When I called again no answer. When I finally did get someone they stated they would need to keep it another additional day. This should have been a simple check and I feel the employees were dishonest about the work they did. I was charged 113 dollars but my paperwork has barely any information or inspection checks after two full days.

Desired outcome: I would appreciate a refund.

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2:55 pm EDT
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3/21023 my car was dropped off to get a new tire and to rotate the tires. Picked out up on 3/22 and the new tire was on, but no rotation. Made an appointment for that Saturday 3/24 and they did NOT have my husband's appointment listed. So he had to make yet another appointment for a rotation. My husband scheduled an appointment for 4/27 on Brice Rd...

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5:28 pm EDT
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Dropped car off with specific instructions to replace front two tires. Also synthetic oil change. Went to pick up and they changed my back tires to new tires and rotated the smaller ones to the rear. I complained and they did not understand the issue. I had to go back three times to get the right size tires. During this time, the oil was never changed. I...

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2:58 pm EDT
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As a loyal customer of Firestone for six years, I went to get tires and bulbs replaced but received their car a day later than expected with a broken tail headlamp. After initially trying to blame the customer, the senior technician eventually agreed that the headlamp was broken by the Firestone mechanics and promised to replace it in two days. The customer...

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3:20 pm EDT
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22 April 2023 took my 2009 Dodge Ram 1500 in for an Engine Tune-Up Service/Tire Pressure sensor repair. When I picked up my truck and turned my A/C on I noticed a weird smell coming from the vents and turned my A/C off. I opened my hood when I got home and discovered my Expansion valve had broken off the evaporator housing. This does not make any sense when...

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Firestone Complete Auto Care Rear drum brake shoes adjuster and brake drum placement

I was able to get service for a 2010 Nissan Sentra right rear drum brake wheel cylinder and possibly replace the left rear drum brake adjustor because the drum was not easily removable on a Sunday, 04/23/2023 at 29 Wyoming Valley Mall, #415, Wilkes Barre, PA. I was told that the adjustor did not need replacement, the spring over the adjustor wheel was installed in the reverse direction, so the adjustor could not be turned to contract the drum brake shoes. I was heard something like "They're Russian". When I inspected the repair at home, both drums could not be removed and the hole to adjust the tension of the brake shoes was not over the adjustor wheel. Now I'm possibly rubbing my new brake shoes against the drum, making acceleration more of a strain, and possibly lowering my gas mileage at the same time. My car is old, (110,455 miles) but I feel it still has life in it.

Desired outcome: Removing the rear brake drums with a pulling tool, and lessening the tension of the break shoes. Replaing both drums with the holes over the drum brake adjustors.

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Resolved

Had my vehicle towed to Firestone. Rear drums removed and brakes were adjusted. The process cost another $217.97, but my rear brake shoes self adjust now, and the parking brakes feel normal when applied. Happy again with results and Firestone.

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About Firestone Complete Auto Care

Screenshot Firestone Complete Auto Care
Firestone Complete Auto Care is an automotive service provider with a history dating back to the early 20th century. The company offers a wide range of car maintenance and repair services. These services include tire sales and installations, oil changes, brake services, battery replacements, alignment, and engine repairs. Additionally, Firestone provides routine maintenance and vehicle inspections to ensure that cars are operating safely and efficiently.

Customers can also purchase tires directly from Firestone, with a selection that accommodates various vehicle makes and models. The company's website features a tire finder tool that assists customers in selecting the appropriate tires for their vehicles based on size, brand, and driving habits.

Firestone Complete Auto Care operates numerous locations across the United States, making it accessible for vehicle owners in many regions. Each location is staffed with certified technicians who are trained to handle a variety of automotive repair and maintenance tasks.

The company's website offers the convenience of online appointment scheduling, allowing customers to book services at their preferred time and location. Firestone also provides information on current deals and discounts, which can be beneficial for customers looking to save on automotive services.

Overall, Firestone Complete Auto Care aims to serve as a one-stop-shop for vehicle owners in need of maintenance, repair services, and tire purchases.
How to file a complaint about Firestone Complete Auto Care?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Firestone Complete Auto Care. Make it specific and clear, such as "Incorrect Billing at Firestone Complete Auto Care" or "Poor Customer Service at Firestone Location."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as the quality of service, professionalism of the staff, timeliness of the service provided, clarity of communication, and any issues with the products or services received. Include specifics about any transactions, such as dates, amounts, and services or products involved. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Firestone Complete Auto Care. Explain how this issue has personally impacted you, whether it be through time lost, inconvenience, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or evidence that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Firestone Complete Auto Care, whether it be a refund, repair, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from Firestone Complete Auto Care addressing your concerns.

Overview of Firestone Complete Auto Care complaint handling

Firestone Complete Auto Care reviews first appeared on Complaints Board on Aug 5, 2006. The latest review Airbags replacement (rear suspension) was posted on Oct 6, 2024. The latest complaint Rear drum brake shoes adjuster and brake drum placement was resolved on Apr 23, 2023. Firestone Complete Auto Care has an average consumer rating of 1 stars from 617 reviews. Firestone Complete Auto Care has resolved 50 complaints.
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  1. Firestone Complete Auto Care Contacts

  2. Firestone Complete Auto Care phone numbers
    +1 (800) 367-3872
    +1 (800) 367-3872
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    +1 (615) 823-6093
    +1 (615) 823-6093
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    +1 (800) 752-0379
    +1 (800) 752-0379
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    Phone support
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  3. Firestone Complete Auto Care emails
  4. Firestone Complete Auto Care address
    406 Gallatin Ave., Nashville, Massachusetts, 37206, United States
  5. Firestone Complete Auto Care social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 04, 2024
Firestone Complete Auto Care Category
Firestone Complete Auto Care is ranked 23 among 493 companies in the Auto Parts and Repair Stores category

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