First Gulf Bank [FGB]
Reviews and Complaints

Policy number: 5/1/020/[protected]

I was charged with insurance in which I did not confirm for auto renewal and the last insurance actually was not authroized but I let it pass. Now the recent insurance was chargesd dated May 10, 2017 but no message or whatsoever from your end instead the confirmation message was sent to my mail by May 23, 2017 which is already the statement date. I requested for cancellation and waiting for a call but I didn't receive as of today. Kindly cancel the renewal and confirm first to your customer before making any action on their account

Dear Sir,
I have requested for a liability letter for my credit card on 13th of May 2017 through call center (Ref. SR.9705510). Customer care representative Mr. Islam confirmed it will be ready within 5 working days. As per the request it can be collected form Salam Street FGB Branch Abu Dhabi. I have visited the branch yesterday to check the status. And it was not send to that branch. I contacted customer care yesterday and MS Eisha informed me to contact Customer Service Officer in the branch. I contacted again MS Sahar Dib in the same branch & she told me that she requested Liability Department to release the letter.

I have applied all the liability letters of other banks on the same day. But I have received them within 4 days.
I don’t understand why there is a delay for such a simple service request. I want this to be resolved urgently.

Regards,
AL ZAHEER ABDUL HAMEED
Mob: [protected]

I recently found out that I overpaid fgb when closing my loan account. Obviously the bank didnt call to reimburse my money. I went to the al ain mall branch to get my refunded amount I was treated like a yoyo as they made me run up and down to the branch 6 times. On the last day I sat waiting 1 hour while customer service agents sat conversing. Both agents starred me in face not bothered that I was waiting. Eventually after waiting I was eventually called only to be told sorry the manager not here to sign your cheque! Is this the type of people we dealing with. So frustrating and best part is our money is taken in every month but when its time to pay they have every excuse in the book. Eventually I did get my money but of course I have to pay a small fee of 30aed for manager cheque. I have 1 word astaghfirullah!

I went for an early settlement of my credit card which had an outstanding balance of 67000/-. upon receiving the liability letter which took over 14 days from date of request, the amount mentioned was AED 81742.51. the liability letter was dated 15th May and i received it only on the 17th and it was valid until the 22nd.
I went to the bank on 21st along with the CBD representative with a cheque for the above stated amount. The customer service officer told me that interest rate as of today is a further AED 384/- so i need to pay this amount before they can accept the settlement.

The total interest paid by me including future interest is AED 15, 126.51

This is totally unacceptable. If a liability letter is issued, it should be calculated as per the current rate and they should not keep changing it day by day.

Also the interest is far too high. If I am settling the full amount now, why are they charging future interest rates. They never explained this at the time of settlement.

Poor people's hard earned money is being taken in this manner. I will never ever recommend this bank to anyone.

Dear Sir,

I am a client of your bank for the past 2 years and I hold a credit card in your abudhabi branch. I had requested to cancel insurance policy coverage which is activated without my officaial confirmation nor permission.

I was informed by your satff that I will be getting some good benefits from FGB because of the 2 year service and good payment towards credit card bill and I replied by thanking to her and then she continued, later after 2 days on 15/05/2016 I recieved a mail from your bank saying thank you sharbin nayan veedu for choosing to insure yourself with FGB & RSA Insurance.By then I got to know iam screwed because of your represantative was using tricky words and she never mention any word like "INSURANCE"in our whole communication but appreciation only.

I am very sad to say and this is totally not acceptable from a reputed bank like FGB. I will try my level best to close all dealing with this bank asap and I will never recommend my friends or families to go for this bank.

My account details are:-
SHARBIN NAYAN VEEDU
CREDIT CARD ACCOUNT # [protected]
EMAIL:[protected]@gmail.com
PH:-[protected]

I request you to look into my case and help me at the earliest and oblige by cancelling this insurance without making any additional charge.

Regards
Sharbin

FGB Dubai Mall branch don't have stamp to give me bank statement. This my second visit and they are coming up with same excuse. Waited for more than 2 hours for the stamp to come from the other branch as the manager forgot her stamp in Jumerah branh.
The bank should not give such excuse and this problem must be sorted out. The people coming to banks have many other important tasks to do.

on the 7th of may 2017 i had an UK embassy appointment to submit documents. so i happened to go to the FGB band at Dubai mall for my 6 months statement. unlike any other bank in UAE they charged me an exorbitant amount of 150AED for the same. whereas other banks just take up to 30AED for the same.
They customer service attendant told me that they charge 25AED for per month statement.

My accounts were settled at the beginning of April and was told to expect the Clearance letter within a week.

However it's taken over 3 weeks currently and I still have had no feedback.
I've contacted the call center daily to follow up, to be told someone will get back to me, but nobody has.

I have also visited the branch at Dubai Mall and told there was nothing they could do.

Requested for a Liability letter ref SR9590316 to apply for aa loan it took the FGB over a week to do a verification call (which I found absolutely unnecessary as there is nothing different I told them than what I told the call centre initially) Given that this is their SOP, they must follow.

The letter arrives into bur dubai branch on a thursday, they don't call me. Followed by a long weekend and a national holiday when I get a call following week for collection it is 20 mins before the banks closing time! The person who called me realized his foolishness and hung up before I could even get angry over him.

Went to the branch to deal with an extremely unprofessional Asst Branch manager Mrs Maryam. I collected the letter to realize FGB letters are only valid for 7 days and that includes time of transportation of the letter from head office to the branch & then the customer.

By the time the customer gets it, the letter is only valid for 4 more days! that is absolutely unacceptable.

The other banks are not going to drop down everything else they are doing and prioritize customers with FGB cards as their letters are running out of their time.

I have applied simultaneously for other banks including ENBD, NAJM and FGB's parental company ADCB all of which the letters came way in advance than FGB and with 15 days validity (including transit times)

I have applied for another letter this morning, to be told another AED 100 & I do not wish to pay this unnecessary charge for another letter which may not carry a validity of more than 4 days anyway!

My new ref no for the letter is SR9644390 & I'd like someone to look into this

I made a quick cash request on April 11, 2017 and as per my requirement I needed the money on 16th of April after my monthly statement. Unexpectedly, I received the amount that I requested on April 12, due to concern I contacted the agent immediately to inform about what happened; in which money was transferred to my account earlier than what we agreed and he advised me to transfer back the money through the atm machine under my credit card account. I transferred the money as soon as possible to to avoid any inconvenience for both party.

Unfortunately, I didn't received the money I need on the date requested which was on April 16, 2017 after which they told me I shall receive they told me I should get it by 17th/18th after they said 20th and last they said on 23rd and again they told I should have received on 25th of April which has already past and I still haven't received anything.

I am very disappointed and in a lot of trouble because of this incident, I have my commitments which I am not able to fulfill, kindly assist and help me get this issue resolved as soon as possible.

I highly appreaciate your soonest action and do the needful for the above issue.

Laarni

I have faced a very low quality with sales rep while opening an infinity credit card, bank reps were lying, I stopped the process as i wont be dealing with such a bank, and now im following up on receiving the cancelled form and the cheque i wrote to the bank with the credit card amount but they are not responsive, if i dont get a feedback on this i will escalate to the central bank.

Dear FGB,

I was so shocked this morning as one of your Filipino Agent called me in my office number and shouting at me. This is very unprofessional and very frightening. I might lose my job and not be able to pay to my bills because of him. I am shaking and crying right now, this is threatening already and not right. I told him I will pay my bill this end of month because my dad is i the hospital - in a serious condition so I need to send all my money there. He is very rude and shouting. PLEASE HELP ME. He used this number [protected].

Best Regards,
Leo

I had requested several times previously through mails, regarding the maturity date of my credit card settlement plan, for which I have been making the payments ahead of due date without any default, As I am not in UAE at the moment, I was not be able to answer the calls, hence I had requested to provide me the details by mail or sms. I have been requesting for this small detail for a very long time, approximately for a month I have been making this request to the bank personnel Mr. Yamen Ramadan (FGB Consumer Collection and Recovery department) with whom I have been coordinating earlier, for my requests which I have been sending mail twice or thrice every week, I have not even received a single response from Mr. Yamen Ramadan (Email: Yamen.[protected]@fgb.ae) since the beginning of my request for this detail. For this small detail, the maturity date of my credit card settlement plan, that I require as a consumer of your bank FGB (First Gulf Bank) to plan my payments and keep an information of it as I was not able to remember the date which was advised to be verbally in person, anyhow later after 2-3weeks of my frequent unresponded requests, I had started to include the mails to another personnel of FGB named Josephine Ravuri, but in vain both of them did not feel to reply this detail to a consumer. Such a worst work force FGB has, and their behavior is much even worse, better to call them as a gangster than a professional executive.

I have received an SMS from FGB about some new charges on the credit card. My card is free for lifetime.Since now FGB & NBAD have merged I was a bit concerned. I have already sent email to FGB to an email ID, to which no one replied. May be after the merger the Email ID may have changed. Please call me on +[protected]. I can also be contacted on my Email ID - [protected]@gmail.com
I would like to know about the charges at the earliest possible or else to cancel the card.

Hi,

I have requested for Liability letter for my CC around 3 weeks back and I am following this continuously.Each time I call customer support, they inform that you will receive a call within 24 hours and no one had called me yet.
This kind of support is not what I expect from a company like FGB.

My Service request no . is SR9607174.I don’t understand why there is a delay for such a simple service request.I want this to be resolved urgently.

Warm Regards,
Rony.
[protected]

With reference my credit card you have charged over limit fees for last two month Aed 250 each month. My card become over the limit after adding your finance charges and I never used the card to purchase anything over the limit.

I requested from your customer service to reverse it. But they inform me it is not possible. This is not reasonable to charge over limit fees becuase of your finance charges.

Please do the needful.

I have cleared my debts with the first gulf bank on march 5th 2017. And requested the liability letter at the same time. But now its more than 20 days and i didn't received it yet. Everyday we visited the branch because they informed its ready. From last week im visiting the branch but after visiting there saying tomorrow it will be ready. I need my liability letter to clear everything. Even when we talked to branch manager she is saying she doesn't know anything about that. They are very irresponsible in their duty.

Branch is in Abudhabi marina mall. Azaad is the guy who is handling this work. I need urgent reply on this since its delayed by the branch more than 25 days.

I have requested for a liability letter for my credit card on 09th of April 2017 through call center (Ref. SR.9590366). Customer care representative confirmed it will be ready within 5 - 7 working days. As per the request it can be collected form Dragon mart 2 branch and I have visited the branch yesterday to check the status. And it was not send to that branch. I contacted customer care yesterday and they informed it will be ready today (16/04/17) or tomorrow(17/14/17).

I received a call today from [protected] Mrs. Tasmeen by requesting a scanned copy of Emirates ID and informed me it will take another 4 days. I have applied all the liability letters of other banks on the same day. But I have received them within 4 days and the validity of them will be till 24th April only. If you provide your letter after 4 days. All other letters will expire. So please do the needful and provide me the letter as soon as possible.

To whom it may concern,

I am Chinju. I am having Worst experience with First Gulf bank. A lady called me from bank and told me about That my Interest Rate for my credit card had gone down and asking my Mothers Name as beneficiary. She asked one time Mobile OTP so that it will be updated . During this time, no agreement or verbally they didn't tell about any insurance policies. After 3 Days i received the a email (Attached ) from bank that i have been opted in the insurance plan and they will charge me 972 AED for the insurance. I Have already made a complaint Request to FGB before this Email and they need 4-5 Working Days to investigate on this. This Strategy for acheving your insurance target is so cheap. This is named as Cheating !

If you are concerned about growth of your bank, better move this kind of ladies to street Promoting Team, atlest it won't affect the customers nor the Bank, please investigate who applied this service request and listen to the Recorded Telephone convesation : Lady who submitted the Request no: SR9585666
Complaint Request : SR9597564

Regards,
Chinju Mol CL

Dear whom it may concern :

I am brining this to your attention as I really experienced the worse experience ever with your selected courier service - empost. I am bring this to your attention as it really affects your product and I have never seen such experience before.

Empost courier othman who was in charge of delivering my fgb credit card account number 44842 has shown me a level of service that I never imagined would exist. This is the poorest courier experience I ever heard of not only in uea but internationally.

The driver called one time only yesterday while I was in a meeting, went out and called him back after 15 minute he said he already left. I told him courier usually calls several times or leave message and begged him to come back. He said he will after begging. Waited all day not moving from the office or the phone he never called when calling him at 5:30 he said he is not coming as he has work elsewhere. I said then why you promised to come. He said he will come the following day.

I called him early morning to know when he will come, he didn't answer. Texted him that I will be back to office round 3:00, no answer.

An hour after he calls and says he is tecom now, I asked can you come at 3:00 he said no. So I told him I will meet him at tecom now and changed my driving direction to get this done. Arrived he is not there. The surprising part is that when I called him to ask him why he is not there he said he is in media rotana and that I have to go to him there to get my package! I was very upset and said you are paid to deliver to us not for us to go chasing you in streets. He told me if I wanted it delivered to tecom he will come after 12:00 even though I asked him in the morning if he can come at 3:00 and he said no.

I go to him to media rotana which is 6 minutes away on gps from where my office is which he refused to deliver to. He calls me on the way and gives me 5 minutes to reach there. When I reached there he wasn't there and requests I wait for 2 minutes in an area with no parking. When he finally arrived and I requested to see his id to know his name he refused. I had to chase to take a photo of the car plate and him to identify him to you.

I can not tell you how much I am upset but more surprised that this is the level of the courier service in empost.

I look forward to receiving feedback from your side please.

Thanks,

Hanan el sheikh
[protected]