First Gulf Bank [FGB]
Reviews and Complaints

I had applied for liability letter on 16th january and I answere the call of mrs savitri from retention department that I dont need any offer I need my liabilty letter but when I call the customer care service they told me its approved from retention department and forwrd to branch, when I went to branch the customer care executive of tawam branch told its closed. I dont why its closed, its my right to get my offer letter, and its urgent also I am cheating please do the needful.
My number is [protected]

Dear Sir/Madam,
I would like to complain you staff Amin Tayseer for being so harsh. He called many times and asked to pay the amount 1200. I had explained to him that I am still waiting for my salary and I will pay for it. I also explained to him that I am paying my credit card continously and when I checked my statement due is on Feb 12, 2019. He wants me to pay tomorrow Jan 30, 2019 or else he will send someone at work to ask my payment. I kept explaining my side but he was so rude and judging me and threaten me as well. He sent an email also with the different name under my credit card no. Please check attached. As I've remembered also when I paid before and less 10dhs, he sent someone at work that actually I could pay the 10dhs after work. And still keep calling at work. I hope that your staff will treat us right. We are just human so they do not have the right to judge because they do not know the way people are going.

Hello, One year ago I buy sim cart in airport of Dubai, and after time I'm getting calls from 1 Abudhabi bank, they call and sey I'm Mister Balanagapi and I have to pay money on credit cart, but first of all I'm another person and I dont have any credit cart in this bank so I'm tired of distributing me of calls, and I want to solve this situation coz I have to go to court then. I'm not feeling happy at all.
Thx
Hope to hear from you soon.

We Medtra General Trading LLC from our First Abudhabi Bank account AE130351031321977546013 made one bank transfer and beneficiary didn't receive the transfer yet and we are not receiving any answer from bank representatives even after a plenty of follow up. ticket number -#AM2015133834#
03/01/2019 03/01/2019 HEPCO FT190030V20D Telex Transfer 0.00 29, 791.44

I have a personal loan with earlier FGB bank and 2 Credit Cards with NBAD bank. I've made a buyout of the loan along with the Credit Cards by cheque issued by the other loan issuing bank on 18th December 2018 and requested for Clearance letter as it is crucial for the other bank to release the remaining funds after deducting the buyout. During my visit to the bank, the bank representative informed that the Clearance letter will be issued within 10 days.
I've waited for 10 days with no response from the bank and called them to check the status of the clearance letter and I was told that the loan amount has not been settled yet and they raised a complaint to the technical team to expedite the process.
Even after continuous follow-up (almost daily with the Customer care) till 16th Jan, 19 is the date I'm writing this complaint, there's no proper response yet from the bank in issuing my Clearance letter.
During this process, my Credit Cards statements have been generated and I was charged late payment fees of AED 680 for not paying my CC outstandings.

I really want to mention how stressed I'm because of the delays from the bank in issuing the letter. Utter disappointment due to this and I will never ever again make any sort of relationship with the bank.

10 years into a mortgage paying 6.99 - 6.5% on a 3.4m aed loan. I asked for a review in dec 2018. Took them 1 mos to come back and say ok, 4.5% for 2 years, and then 5.75% for remainder of term, but monthly payments would remain the same for the term to prevent a balloon payment at end.
I said, what balloon payment and can you see the future?
Then stated I would take risk, and accept 4.5% / 5, 75% so pls illustrate new monthly repayment figures.
They said they cant do that!

So my new offer with lower interest rates means I pay exactly the same monthly, but I wont get a balloon payment at end, which they cant tell how much it is likely to be or why?

What great bank.

I got a termination letter from our company November-2018. I called & inform the customer care on 14-11-2018 they said "we blocking the Credit card for temporary. I'm not received any sms or mail that my card been blocked. The month of November and December due amount I paid sincerely. Than after got new job opportunity I called more than 6 times customer care since then but no one is able to give a proper answer or unblock my card. Also i was visited Salam branch at Abu Dhabi & submitted our documents on 07-01-2019. Until now they are not realizing the unblock my card. This is really disappointing and really frustrating me as since i'm using FAB credit card more than 10 years in this UAE.
Kindly do the needful make as simple process to considering to open the block my card.

Thanks
Krishna Gopal
Phn : [protected]

Dear sir/ Madam,

This is with reference to incoming call received to me from your collection department for the credit card Anual fees..

I m mechanical engineering by profession and working in one of the reputed company near Abu Dhabi. One of your representative came to my office for credit card selling and was requesting or bagging me for enrollment of life time free credit card for short of his target . So trusting his words about life time free credit card I have signed up the papers for unwanted card which I have never used..

After two years got call from collection department for paying AED 1000 for the Anual fees..that has surprised me. I told them politely about cancelling the card instead of listening me they are forcing me either to pay 1000 AED or will take legal action. After that tried several times to contact customer care but it seems not one is interested to listen my complaint and they only want AED 1000 from me..for the card which I have never used nor I do have it with me even I do not know the card number.

I have never received any statements or any call for card activation or service from your bank after receiving the card since last two years.This is a mental harrassment from your bank for forcing me to pay Anual fees for the unwanted card which has been misleaded by your representative.

Requesting the authority to please look into the matter and cancel the card with immediate effect with waving off the charges levied on me ..

Pls check below details to retrieve my card number..pls let me know if any other details are required.

Name: Mohammed Mohsin Chopra
Date of birth 13-12-1984
Mother s name: Jamilabanu

Awaiting your confirmation for the card cancellation..

Thanks

Mohammed Mohsin

Mobile :[protected]

I received an sms on 30th december that my card been blocked. I called more than 3 time (ref. Sr11324529) since then but no one is able to give a proper answer or unblock my card.

This is really disappointing and really frustrating me to start a new year without any mont. I'm considering to open another account in a different bank even which was suggested by one of the customer care representative in fgb.

A sudden spike in my monthly charges on credit card morrnyhan double the minimum amount I pay.
I cant afford to pay much into it I have tried contacting the bank with no answer and I will not be accepting any charges due to poor services fro the bank.
I have also visited the branch in motor city to clear and get favorable terms to allow me to close the account but was told this is not possible only the call centre can help.
Please help urgently

I am an ex fab employee, when I joined fab they asked me to open a savings account but as I had a existing account with enbd, so I requested them to transfer my salary in my existing account however they said it's mandatory to get new account with us.

When I left the organisation they closed my an old fab credit card which was with me before to join fab but did not closed my savings account.

I did't had job for months and I was in my home country, I requested with the call center to close my account however they said you've to visit to the branch. I couldn't visit the branch for 3-4 months and when I came back to uae, I directly went to branch to close it but they said you've to pay fine for not maintaining the balance.

My concern are:-
1. Why should I pay for the fine when it was mandatory to open the account against my wish
2. Why call center did not accepted my closing request over the phone when I was not in the country.
3. Why I have not got any sms or call from collection department that I have got fines and pending since 4 months.
4. Even after when I am ready to pay the 25 aed fine per month but now they have charged me interest of aed 175 per month. (when I have not taken any credit from them, no loan and no credit card outstanding - why I have to pay interest on my savings account/salary account)

I tired calling them multiple times and visited branch as well but I couldn't got any solution.
I have sent them emails as well but no one is responding to the same.

Regards
Vijendra sharma
+[protected]

I have made a payment to my credit card on Dec 7th, two days prior to the payment date, through FAB deposit machine at their Sharjah, Al qassimia branch. Till date the amount is not credited, and to my surprise I was charged with Finance charges and late payment fee on the following statement. Numerous calls and complaints through the customer service has not solved the issue. Everytime someone picks up the call and just say sorry we are working on it, Its more than a month now, and the next payment is due on 12th of Jan, 2019. I am sure the Bank will be charging finance charges, if I decide to pay the balance. I kept waiting for someone to answer form the call centre about for 58 minutes ; no one has been answering the calls for the last two days.
Very pathetic service. Had the situation been reversed, FGB would jump to file a case on the customer.

Dear FAB,

This with regards of my clearance letter, exactly 36 days since I pay all my liability in your bank until now I don't received any clearance letter. I keep on calling to follow up about the request but still your telling me that it's under process. I raise already a complain in your Complain Department but still nobody call me to assist me on this matter. I am very disappointed on your service and I don't know why nobody taking action on this matter. Please do the needful.

Hi,
I tried to contacting your phone banking for 17 minutes ( kindly see the screen shot of the image attached here along) and no on is answering the calls. We don't have time to listen the recorded voice clips or your bank adverts. Calling to 600525500 is free ? If not, will you refund the money for the calls we made not answered, holding after many minutes?. Its a wastage of time too.

As the bank is charging the the penalties / charges from the customer, do we have the right to get it back?

Kindly advise.
Regards,

Thomson

Name : Mani Marwah
Credit Card No : [protected]

Credit card was sold to me 3 years back by the FGB Agent Mr. Amit Gopi with incorrect information.

1. Card was issued with a Wrong name and as a customer I refused to accept the card

2. Card with the correct name was never issued to me even after my complaint

3. I was informed that my card would be free for life which was not the case and I was informed this after one year by the agent when the bank had imposed a fee of AED 500 as card fee

4. I complaint to FGB customer care and requested for card cancellation. They instead of helping me waved the fee off and forced me to keep this card for another 6 months. They issued another card. Again with the wrong name.

5. Again a complaint request was placed for the wrong name but no one entertained the request.

Since a month one of your recovery employee is following up with me for a payment of AED 3, 700. This is when i was first informed for the first time that there are charges due on the card which is expired 6 months back. One of your employees visited my office as well for recovery which was very humiliating.

I have never accepted the card nor I activated the card and the card has even expired now.I was worried on the misuse of the card. On multiple calls and follow ups with the customer care finally they inform me that the due amount is due to the annual charges imposed and not paid. They refused to provide me any statement or information about the due amount on email.
I have never received any statements, nor any calls before the recovery calls(a month ago) to inform me that there is a balance due on a card which never activated and never accepted. The card was registered on a number that I am no longer using. I requested the customer to at least provide me the complaint number for the number of complaints I have placed for this. They refused to provide me the complaint number as well explaining that complaint no are automated to the registered number. I requested them to change my number. They refused to help.

I have changed my Job as well a year back and I am sure FGB doesn't have my updated documents. The card should have been ideally blocked by the bank but it never was. I am amazed how credit cards are active in your system even after the incorrect documents with the bank.

I have changed my Job and im sure FGB doesn't have my updated documents. the card should have been ideally blocked by the bank but it never was.

I had to leave office during office hours and visit the bank for assistance. They refused to help me saying that only customer care can help in this case. and they also informed me that customer care would give you a complaint number. I requested to meet the manager or any senior person for help. They refused to help

I called the customer care again and requested them to assist me for card cancellation. They revert back after two days to me saying that they cant help in any case. I requested for a complaint number which again I never received.

It is a harassment as a customer having the recovery guys visiting your office for a payment of AED 3700 as if I am a permanent defaulter. it was humiliation for me I have never had such irresponsible unstructured experience with any bank. I have wasted a lot of time and energy on this issue. The customer care as well are the employees are untrained. No one knows how to handle any complaints. I was never informed for these charges via call or statements. As a customer more than the harassment that I have faced due to errors done by the bank itself. why should I suffer as a customer?

I refuse to pay this amount and would wish if someone seriously attend to my complaint.

As a customer it was a hopeless experience and I would never recommend using FAB in the future.

Hello there
My name Anteneh Abebe, today I purchased on line but they charge me 8 times instead 1 time I request them to refund me but they told me its automatically I am charged please do the needful
Dear Anteneh Abebe,

This is an automatic e-mail to inform you that your recent SmartBuy transaction
attempt under the following details on Oranum.com has been declined by the
issuer of your payment method.
Amount: 47.99 USD

Credit card: ************2514 (MasterCard)

Transaction Number: [protected] / [protected]

Attempt Date/Time (+04): Sunday, January 6, 2019, 7:52 AM

This transaction attempt occurred because you have the SmartBuy feature
activated.

You may try to initiate the transaction again, to make sure that you have used
the correct details. Alternatively you may try to use a different card to make
the purchase.

If the transaction is still declined, we advise you to contact the bank or the
card issuer company. They should be able to help you resolve this issue.

If your problem would still continue, please reply to this e-mail or contact our
Live Chat Support for immediate assistance:
https://www.dditservices.com/en/?livesupport=1

Please be aware that our Customer Service department speaks English only.

Best Regards,

Duodecad IT Services Luxembourg S.à r.l.
44, Avenue J F Kennedy
L-1855 Luxembourg
Grand-Duchy of Luxembourg
RCS Luxembourg: B 171358
Tax no.: 2012 24 3498 3
E-mail: help@dditservices.com
Website: www.dditservices.com

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information is strictly prohibited.

Duodecad IT Services Luxembourg S.à r.l.
08:01 (3 hours ago)
to me

Translate message
Turn off for: English

Dear Anteneh Abebe,

This is an automatic e-mail to inform you that your recent attempt on purchasing
credits has been declined, due to insufficient funds on the credit card
associated with the transaction under the following details:

Site: Oranum.com

Amount: 155.99 USD

Credit card: ************2514 (MasterCard)

Transaction Number: [protected] / [protected]

Attempt Date/Time (+04): Sunday, January 6, 2019, 8:01 AM

We are advising you to load your credit card in order to be able to create an
account/purchase credits on the website.

You may also try to use a different credit/bank card to make the purchase.

If the transaction is still declined, we advise you to contact the bank or the
card issuer company. Hopefully they can help you resolve the issue.

Duodecad IT Services Luxembourg S.à r.l.
08:06 (2 hours ago)
to me

Translate message
Turn off for: English

Dear Anteneh Abebe,

This is an automatic e-mail to inform you that your recent attempt on purchasing
credits has been declined, due to insufficient funds on the credit card
associated with the transaction under the following details:

Site: Oranum.com

Amount: 47.99 USD

Credit card: ************2514 (MasterCard)

Transaction Number: [protected] / [protected]

Attempt Date/Time (+04): Sunday, January 6, 2019, 8:03 AM

Duodecad IT Services Luxembourg S.à r.l.
08:07 (2 hours ago)
to me

Translate message
Turn off for: English

Dear Anteneh Abebe,

This is an automatic e-mail to inform you that your recent attempt on purchasing
credits has been declined, due to insufficient funds on the credit card
associated with the transaction under the following details:

Site: Oranum.com

Amount: 47.99 USD

Credit card: ************2514 (MasterCard)

Transaction Number: [protected] / [protected]

Attempt Date/Time (+04): Sunday, January 6, 2019, 8:06 AM

Dear Team,

I unfortunately have a FGB Credit Card which I set a standing instruction to make payment of my Insurance Premium. The date in which the premium need to be deducted was 5th of Dec, and it didnt happen becoz of the system issues which bank has. Now on 11th of Dec 2018, I got a message that the amount is deducted and paid to Zurich Insurance. After that my card got blocked automatically. However, the amount is not received by the Zurich as well. I would need to get the amount reversed from my statement at the earliest. I tried calling your customer service numerous times and every time I need to wait for half an hour and the call will get disconnected automatically. I do have another card for ENBD which I never face an issue and FGB/FAB is the only one which I face issues always.

Hope you will take this complaint seriously to resolve it ASAP.

Thanks and Regards,
Krishnaprasad
Mobile Number : [protected]

Good Day I transferred AED 700 to my home country of South Africa LAST WEEK FRIDAY! The template I filled in was incorrect. I asked FAB to refund the money so I could repeat the transaction, and now a week later the funds are still not in my account. All my accounts back home are in arrears thanks to you! They lie to you and tell you tomorrow, or we have highlighted this query with high importance. All lies. Do not use this bank if you are new to the UAE!

Getting in touch with the call center is a nightmare, was kept on hold for almost 15 min on several occasions until i got fed up and disconnected, merging with banks is surely a disaster but convenience for customers must be a priority, even sent email but no reply. Visited the bank the lady tells me, we cant help you as you must call the call center as we staff also do the same, as we don't have access to issue your voucher. No help what so ever. Cant wait to close this bank...

Dear sir

Dear sir/madam

This is gobinath abimannam my credit card no [protected]
I already got my liability certificate unfortunately it was expired before settlement by RAK Bank

So I request to reissue my liability certificate on december 12 2018

Now more than 20 days I did not received
I m planning to go vecation 9 th january 2019 for one month.I already called many times call center

So kindly I request you to give me as soon as possible to settle my outstanding

I called yesterday call centre around 17 minutes no answer today around 26 minutes no answer due to all are agents were busy

So please give me soon

Thanks and regards

Gobinath Abimannam

mob: [protected]