FlightHub
Reviews and Complaints

May 27, 2022 I attempted to rebook a flight between Moncton and Ottawa using a Future Credit which expires October 31, 2022 with Porter Airlines.

I attempted for several weeks to rebook online however the site redirected me to call one of their 'specialists' at [protected].

Today, May 27, 2022, I contacted FIVE 'specialists' at this number each of whom told me they needed to direct my call to a 'customer specialist' who deals with credits. My call was 'redirected' however it looped back to the same front line agent call centre. This happened 3 times.

The 4th time I explained what was happening and asked to speak with a supervisor/was told 'one moment please' and my call was again redirected to the loop back to a front line agent. The 5th time I spoke with Mary and again explained, asking her not to redirect my call but to assist me with speaking to someone who could help. Silence ensued until I said, "hello, is anyone there?"

Mary says, 'Yes I'm listening", then she redirects my call with no warning back into the loop.

So I have given up on this which I'm sure was Flight Hub's plan all along. Discourage the customer from booking. It's clear this system was designed to

ensure that customers do not use their Future Credits.

I called them to conform the amount they show was canadian dollar or us dollar. The guy told me he will sell me the ticket. He sold me wrong date. My wife and 2 small kids (6 and 7) are traveling. I call them they said they are investigating and will get back to me with 48 to 78 hours. Been 15 days.. No response, called multiple time no response. I am willing to sue them for mental stress.

I bought a ticket from them. After buying the tickets, I was charged more for seats that I did not request. When I told them that I did not, they accused me of lying and then said they cannot do the refund as the money has been sent to the airline, and I should call there. When I called the airline said they cannot as the ticket is under FlightHub's control and FlightHub should be able to request a refund. So now, I am being bounced back and forth like a ping pong and had to invest over 2 hours of my time for a $42 refund.

Please I want to talk to customer's service about the above booking. I saw an email that there is changes on my booking and don't know the changes. Please i want to know details about this booking.

thanks

Ambrose Kii

My ticket reference is [protected] - I am having a terrible time resolving an issue related to this ticket. The agent I spoke with last was not only unhelpful but rude. When I asked if he could transfer me to someone who could help me he flat out said no and to call back. As we all know, waiting times are high these days and having someone in customer service who clearly dislikes their job is not a good reflection on the company. He also would not hang up the phone. He further told me my request was impossible that you can never use a voucher for another destination (which is very untrue as I fly all the time). This is not an example of good customer service. I've had a very poor experience with this FlighHub and will not be using it again. I will also be posting my review.

Angela Carsley - [protected]@me.com

This claim is made in accordance with the Air Passenger Protection Regulation SOR 2019-150 of the Canadian Transportation Act.

On April 16 2022 (at 15:15 PM), KLM failed to meet its obligation to transport more than 20 passengers from Ottawa (XDS) to Montreal (YUL) to catch their connexion flights. I am one of the passengers.

The bus never showed up to Ottawa (XDS) forcing passengers to use their own means to reach YUL for their connecting flights. I personally used private means to reach YUL from XDS causing me stress, time loss for my relatives and extra costs.

When I reached YUL, I couldn't take my original flight. I missed my flight to Amsterdam (AMS) where I had planned a few meeting during the day on April 17 before taking the flight to Barcelona (BCN) towards the end of day. I had no choice that to give up my stop=over in AMS. Instead, I was re-rooted through Paris.

Considering that KLM didn't meet its obligations and cancelled a segment of a flight without any replacement option, I am claiming a penalty of one thousand (1000) Canadian Dollars in the next 30 days as per the Canadian Air passenger protection act.

Failure to consider this claim will automatically yield in a formal complaints to the Canadian Transportation Agency.

My boss and his wife booked there flights on flight hub. At first, on march 12 saturday night, when we searched for flights for march 14, one of the options that came up was sunday march 13 which was literally leaving the next day. They both looked at the date and times and the connector flight and it was a good price so went ahead and booked it. Since they were leaving the next day they had to start packing right away. About 20 minutes later teyreceived and email which said there flights were for march 27th. We both got on our phones and tried calling flight hub, after being on hold for many hours and no success we were really tired so we changed the flight to march 14th so even those don’t slip away and decided to head to bed and try again early next morning. Before heading to bed they noticed they had been double charged the entire amount for 4 tickets and also charged changing fees. The next day they spent the entire day speaking to different representatives who kept promising someone would call them back. After waiting many hours for someone to call back they had to call back themselves and kept getting the same story over and over and over again. This went on until they boarded their flight and no one ever did call them back.

So they called me back home and asked if I could try and make some head way. We sent screen shots of the double charges and than were asked to wait until they received there month credit card statement to forward them that so they could investigate the charges. I did not on the behalf on april 14 than on april 20th I called to follow up and they said they did not receive the statement. So I forwarded it off again. Each time I call I am on hold for a minimum or 2.25 hours. Today may 17th I contacted them again. I have tried a few times but gave up my wait time on hole has reached 3 hours and than I hang up. Today I spoke with and agent that said it shows on there and that the customer made a change from 27th to 14. I have been on the flight hub app where the agent said my boss made the change and there is no proof of the booking for the flight on march 27th. All the agent can tell me is that there system shows the customer made the change. When I asked for someone to tell me where in the app it would show this change was made I am told there is no one and that the investigation shows the charges are correct.

How is this correct? I said tell me where is show that they agreed to pay fees to change there flight. Or where on the history of the booking page show that booking. In todays age there are always warnings. I was told I can get you and invoice now to show you. I said are you telling me that you will just create and invoice after the fact. There was silence on the phone.

So end result they are saying they can make up anything they want and that makes it true.

Hello

I am trying to get the hold of the Flight HUB due to the Covid diagnosis. The flight hub does not pick up the phone and the Qatar air line is telling me that they can not do anything because Flight hub control this ticket and do not release that so they can modify the ticket.

My only option is to travel even due I have been diagnose with COVID and if anyone sue me I am warring you that you give them the permission to do the fake business.

I bought a trip to Dubai from Regina, so

On Oct/22/2021

Suppose to leave on dec/23. Unfortunately

We got on the pick of omicron. I follow the GVt advice to cancel non essential

I cancelled the trip on dec/20/2021 , 3 days before the trip.

Since then no answer, no return to my e-mail

My reference number is [protected]

I want to go from same origin to same destination and they quoted me additional $800 and then not even confirming that ticket.

I was scheduled under booking number [protected] which originally had 2 tickets, one for Craig Cottingham and one for myself, Kathleen McCusker.

The tickets were for a business class return flight from Catania, Italy to Seattle Washington on Sunday, April 24, 2022 through KLM/Delta/Transavia Airlines. I received a positive COVID test and was unable to flight out on that day. On Saturday, April 23, 2022, I was able to reach a representative on Flight Hub, who told me they separated the booking, would reschedule the business class flight for Sunday, May 1, 2022, which would all be under the saming booking number. The gentleman took my credit card information for the $204.00 fee and I was able to see a re-booked reservation on KLM Airlines.

When I arrived at the airport, with a doctor's letter, clearing me for travel, I was surprised that the Airlines said there was only a reservation and not an actual ticket. They said that that flight was full and we would to purchase another ticket for later that day. I purchased the second ticket. I need a refund of the initial ticket of $3,651.97.

I have attempted to contact Flight Hub multiple times since Sunday, May 1, 2022 and have not been able to reach anyone.

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Gaurav Malhotra

1 review

Rated 1 out of 5 stars

Fraud company

Most horrible experience with flight hub.i booked our two tickets yvr to india they didnot mentioned in there advertisement about US visa requirement.which I know three days later by one of my friend.because we didn't travel US yet.those three days during that time US. not giving early appointment or visa on covid period.i tried talked with flight hub representatives many times they didnot pick phone more than hours.after picking phone all representatives gave their own thoughts firstly they deduct handling fees $150from credit card and Said they will refund in 18 weeks I waited 18 weeks but they didnot responded I tried again later another representatives told me $ 1800 will come. Than later on after few weeks I again call them they told now united airlines will refund your fees I told them why flight hub charge their handling fees and moreover they said go to united airlines refund site I went their now united airlines said only booking company can refund your ticket not united airlines.where we go I don't know what we do.i never ever recommend this site to any one.they eat our $2600.with harassment it is thier pure fault to mention clearly about US visa required they deliberately not mentioned to eat our money.moreover all the other site make my trip and cheapoair proper mentioned later on I saw that.thanks

I have a flight from Gran Cayman Islands o 29 of April 2022 I want to cancel or get a credit. Them I called to get Information about my request. I contact an agent in flight hub who charge me $ 125 fee supost to be to get the help I need and unfortunately I didn't get any positive answer. Them I call today May 4, 2022 more than 5 times to the customer service flighthub # with out getting help from the agents. They just transferred my call to the main menu and let me ther over and over again to the wrong line. I call because last week an agent told me to contact them if I don't get an email with the information about my request.

I tried to contact you by phone from my home number +[protected] only to find out our phone number has been blacklisted from your phone system.

Booked flights in august 2021 to travel to UK July 2022 for family of 4 at the time there were no travel restrictions/vaccine requirements, but since then the government have introduced mandatory vaccination requirements to travel within or out of Canada! Unfortunately due to a medical reaction to the 1st dose one of my family members is unable to continue with further doses and so we are unable to now travel on our family vacation to the UK. I spoke to Flight Hub to request a refund or future travel voucher that could be used anytime and they said they couldn't provide this and I needed to speak to Air Canada. After several days and hours on the phone with Air Canada and Flight hub being told different things by every agent, blaming each other. Air Canada told me I couldn't get a travel voucher because the fare that was booked through flight hub was a private fare so they are unable to see the amount. They suggested I call flighthub to get them to Que the file to them sharing the fare breakdown and then they could issue a voucher. I called flight hub again to be told they are unable to share the file with air canada as they cannot see there fare anymore either as the flights were booked with another 3rd party agent involved and that the file had been closed. they told me my only option was to cancel the flights and get a refund less a fee or get a future credit to use by next year on an identical flight. I asked for the refund and what the fee would be and was put on hold. They then proceeded to tell me that my flights were non refundable so if i cancel i will lose the whole $3000 i paid! I explained the only reason I was requesting to cancel was because of the government travel rules that were in place and so had no choice and felt it unfair to not be able to cancel and get a refund. She said there was nothing they could do about the rules and so the only other option was to take the credit to be used by next year and pay a $300 processing for the the pleasure! I asked what happens if the rules haven't changed but aug 2023 and she said if i dont use the credit for a future flight by then i will lose all the money! I am extremely frustrated and unhappy with this whole process which is not my fault and down to the government rules that are in place and feel i should not be penalized for this.

I booked a ticket from Fort McMurray to Philippines Month of June 2022 but due to COVID-19 we have to cancel our flight. FlightHub didn’t issue us a refund! I called them multiple times but they don’t answer. Once they answer they will transfer me to different agent and they will leave me on hold for hours. So I accepted their credit instead for canceling my flight but that credit is useless as well because it was always not available flight even though it’s the same departure and arrival. Lastly, after like a month that credit they gave me for my $2,500 flight was gone for good. This FlightHub is a big scam. How can they do this to their customers.

My flight which was booked for 1st November 2021 was cancelled due to COVID. Representative on the call said the refund is processed and i should receive my refund within 18 weeks but still haven't received it. Overall ticket cost was 2k. Now i can't even contact them via phone. My flighthub booking number was [protected]. You can contact me via my email [protected]@gmail.com

Booked flight in Nov 2021. In early March 2022 airline canceled portion of flight talked to support group could not come to resolution to rebook flights. Support agents only solution was to cancel flights. I asked if I would get a full refund and on 2 occasions the agents assured me that yes I would which included flights, travel insurance and baggage tracking. I have received a refund on flights and baggage tracking but not on travel insurance.

My booking reference# [protected].Her correct name is Zimal Tahir and last name written by mistake is Tahie. This e should be replaced with r, also calling customer service. But no idea when this issue will be resolved. First, I submitted application for name change than they just stopped working on that. No one is answering on helpline. I am attaching screenshot. Today I again have submitted the application for name change. Please let me know how long this will take. Earlier they were saying should be done within hours. I caught this mistake within hour of booking and applied right away for name change. Here is e ticket

number for her.

I had a flight canceled at the onset of Covid and have been trying for two years now to get my refund of $1325 back. This company makes it impossible to get anywhere with. They are pros at giving you the run around and never returning calls. I finally after a year got them to refund my money but they needed to contact the airline first and would get back to me with the amount…. It’s been a year now and I still can’t contact them! So angry they think they can screw people out of their money!