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unauthorized charge
5th of March, 11 pm I try to buy a vacation for my mother's Birthday. We found a deal on http://www.flightnetwork.com The price on vacation was around 550 online, we try to buy vacation for 11-19 March for mother's Birthday. But after I push "submit" it was change to 785. Instead 11 of March it was a flight in the morning (few hours away). I did pay Master Card. Both (Master Card and Flight Network) asking me for a screen shoot from my booking-but I am not a "computer person" and I never thought that I need to do a screen shoot from every step of my booking in a order to prove what I doing. The name on Vacation is different (it is my mother's name) from name on Credit Card (my name). I bought vacation before for my friends (48 hours prior departure) and Travel Company always call me to confirm. This is what they say on a web site
http://www.flightnetwork.com/pages/faq. htm#12
"In order to ensure delivery of your tickets prior to your departure, we cannot accept bookings for travel within 3 business days of your departure date via the internet. For last minute booking please call our call centre"
But I got a wrong price, wrong day and 7 hours prior departure vacation what I never use. I called Master Card right away and asked to stop payment. They didn't pay Flight Network-but SunWing Vacation charge me instead. It is a fraud, unauthorized transaction, unfair business and totally inappropriate situation from "2nd largest company" in Canada
Replied
appalling service
Flight Network's service is appalling. When I booked a ticket on their website I was double charged (they made 2 bookings on the same flight in the same name, and there is no way I made a mistake in going thru the booking process). When I called their 24/7 help number, I was kept on hold for a total of 1 1/2 hours on a long distance call from Malaysia. I...
Read full review of FlightNetwork.com and 28 commentsFlightNetwork.com reviews 0
About FlightNetwork.com
One of the standout features of FlightNetwork is its Price Drop Protection program, which ensures that customers get the best possible price for their travel bookings. If the price of a flight or hotel drops after a customer has booked, FlightNetwork will refund the difference. This program gives customers peace of mind and confidence in their travel bookings.
FlightNetwork also offers a Best Price Guarantee, which promises to match or beat any competitor's price on flights, hotels, and car rentals. This guarantee ensures that customers are getting the best possible deal on their travel bookings.
In addition to its extensive travel offerings, FlightNetwork also provides excellent customer service. The company has a team of travel experts who are available 24/7 to assist customers with any questions or concerns they may have. Whether you need help booking a flight or need to make changes to your travel itinerary, FlightNetwork's customer service team is always ready to help.
Overall, FlightNetwork is a reliable and trustworthy online travel agency that offers a wide range of travel services at competitive prices. With its Price Drop Protection program, Best Price Guarantee, and excellent customer service, FlightNetwork is a top choice for anyone looking to book their next travel adventure.
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2. Navigating to the Complaint Form:
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3. Writing the Title:
- Summarize the main issue with FlightNetwork.com in the 'Complaint Title' section.
4. Detailing the Experience:
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5. Attaching Supporting Documents:
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Ensure to follow these steps carefully to effectively file a complaint with FlightNetwork.com on ComplaintsBoard.com.
Overview of FlightNetwork.com complaint handling
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FlightNetwork.com emailscustomercare@flightnetwork.com100%Confidence score: 100%Supportsocial@flightnetwork.com99%Confidence score: 99%communication
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FlightNetwork.com address1 Toronto Street, Suite 1000, Toronto, Ontario, M5C2V6, Canada
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