FlightNetwork.com
Reviews and Complaints

Since February 5, 2019 I have been attempting to resolve the above inquiry. I have been receiving emails from Mohammed Sadiq | Collections Agent
T: 1.800.671.5032 Ext: 2590 | | A: 6695 Millcreek Drive, Unit #7, Mississauga, ON L5N 5M4.
When I respond by email I get no replies. When I call Flight Network and dial extension 2590 I get a message saying the extension is invalid.
When Sadiq attempted to call me (once) my phone simply identified the call as "Travel Agency" and I blocked it.
I have a series of email exchanges I can share to further support my concerns.
I have been a Flight Network client for several years and I am concerned that this is either stunning incompetence, or fraud.
Which is it?
I want to speak with Mr. Sadiq's supervisor. Not with him. I can be reached at [protected].
Charles Brook

On or about Jan. 27/19 I booked six seats on Air Canada Rouge to and return from Montreal to Orlando, Fla. The flight to Orlando was booked for Oct. 19/19 with a return date of Oct. 27/19. The cost of each seat at that time was $354.15 per seat to a total of $2124.90. This amount was charged to my MasterCard. A couple of days later I checked my MasterCard to find that the amount stated above was on my account as was a further and separate sum of $117.10 by a company called Internation, #[protected].
My concern is the charge of $117.10. This charge was not discussed with me when I booked the flights. I have contacted the company in regards to this additional cost without my approval. Attached is a photo of the flight information. I have spoken to MasterCard directly and they confirm the sum of $117.10 was applied by Flightnetwork at the same time as the cost of the tickets. If you require any further information please feel free to contact me. Thank you

I spoke to your agent Brendan multiple times on Sunday 1/20/19 trying to book flights for a party of 8 leaving NY to LA on 2/13-2/19. He seemed eager and helpful and assured us he would take care of everything. We were concerned that we had 8 people we were traveling with, 2 of which were seniors and 2 were children under the age of 10, who need attention and wanted to make sure we were seated together. We had multiple conversations that day and he was able to find us tickets with the times we needed and the price that was acceptable, and assured us he was booking tickets that we could do assigned seats of which he had already reviewed the seats and was going to assign us in 2 back to back rows. Everything sounded great until we received the email confirmation of the booking. The tickets were booked at economy nonrefundable with seats assigned at check in...totally against what we had discussed. I have tried multiple attempts, 8+ calls, back to your customer service line, trying to call Brendan and/or a manager/supervisor to rectify this situation and get the seats that Brendan had promised and ensure he does good on his promise, with NO call back and no one on the phone willing to rectify the situation. I am angry and very upset that this has happened. I have 2 young children and seniors who need assistance who can not travel by themselves. I have called delta directly and they were able to make an acception only for my seniors and have already assigned them seats, however were unable to do so for my children. I need this rectified IMMEDIATELY! Brendan must do good on his promise. I refuse to travel without sitting next to my young children and allow them to sit next to strangers who could potentially hurt them. YOU MUST RECTIFY THIS SITUATION IMMEDIATELY! Contact me immediately to rectify this situation [protected]. My email address is [protected]@yahoo.com. My Delta confirmation numbers are GR3AUP, PHGLWO, PJBPVQ.

One more thing. There is not such a thing as customer care at flight network, I called several times, it was always closed and there was never a manager available. The regular number [protected], always stated there was nobody available at customer care extension at the time I called!
I asked customer service to have customer care; lef them my number, I was assured I would receive a call.
I am still waiting today [12/19/18] and my initial request was on 12/13/18.

Hi,
I have the following complaint
About booking : 7424659 made trough your agency, flight from oslo-berlin-cluj napoca.
This morning at 5:00 am at the oslo airport when I wanted to do my check in I couldn't, at the help desk at norwegian airline the lady told me that the ticket was canceled by the travel agency. She told me that the agent called them to cancel the the ticket.
This morning I have checked my bank account, assuming that there may be a problem with my funds or bank account... Surprisingly the money was retrieved yesterday. So payment was ok, then I ask you why in the hell would you cancel my [censored]ing ticket if you have already taken my money? You know in how much trouble and in what unpleasant situation you have put me in? Is this really the way you treat your customers?
I want to be refunded immediately and also I want extra 500 euro for my trouble and pain and this mess that I am in. You know that now I am staying in the airport 10 hours? I have booked another flight to get home... Who is paying for my pain? At least you should have had send me an e-mail or text informing me that the ticket was canceled at least I had known in time and stays at the hotel room. Now I am in the airport like a homeless. If you do not pay me back my flight fee and the extra 500 euro for my pain, I will go with this to my lawyer! This is the worst nightmare that I can imagine, and did not do anything to deserve this from you.
My e-mail : [protected]@protonmail.com
Let me know what you decide, and I will let you know how I will proceed with this.

Do not book with Flight Network, save yourself from being overcharged due to exchange currency fees (hidden fees).

I purchased three RT tickets through their website on September 1, 2018, from Canada to the US. I made the booking at a price of CAD $2, 099.49 ($699.83/person). However, I was charged a total of $2, 214.51 excluding the seat selection fee of CAD $51.31. I have been charged $115.02 more than the agreed listed and booking price.

The prices were displayed in Canadian currency when I made the booking. The email confirmation that I received after booking stated that my credit card statement should show one or more charges that equal the total agreed listed price of $2, 099.49 in my email confirmation. I do not understand why customers are subject to foreign currency fee when the prices were clearly displayed in CAD. Importantly, the applicable Ts&Cs are not clearly displayed or disclosed before customers actually confirm the purchase. I have booked with other Canadian travel websites, such as cheapoair. ca and expedia. ca, and whatever amount is advertised on their website is what you pay for (there are no foreign currency fees, etc). Therefore, I was under the impression that Flight Network operates the same way as the other Canadian travel websites, and the fact that the prices were displayed in CAD currency.

I decided to book with Flight Network due to its cheaper price at the time, but after seeing the actual charges I would have never booked with Flight Network. This is my first time booking with Flight Network and I feel that I have been cheated by the system and its lack of transparency. The prices were falsely advertised on their website.

According to the Customer Care representative, their system recognized that I am a Canadian citizen and the fare had gone down a bit after the purchase was made. So the system, in order to give me a better fare & no exchange rates to be applied, voided the tickets & sent the transaction back to my card account in full. However, this was not the case, exchange rates were applied when they returned the transactions back to my account; hence, I received a much lower amount. I do not understand as to why they would refund me in CAD currency when my credit card was charged in USD. I was then subsequently charged with the new fare in Canadian currency without the exchange rates. For these reasons, I believe Flight Network does not operate fairly and cheats its customer by charging incorrect amounts and making transactions that do not makes sense.

Hi there, i'd like to complaint first about the $35 fees paid at time of reservation without sending the request to the airline (Air Canada never received that request and the agent at the airport showed that to us) and as such obviously this request cannot be honored. We should call that stealing people... I have been a customer of yours sincerely 2012 and I have booked numerous flights and hotels through your company. But I have to say this completely set me back and I am now furious at the answer and the absolute non-professionalism your employee "Poonam Lingwal | Customer Care" expressed on email. At this time, I am requesting to be contacted or to get the contact information from a manager as this need to be addressed! Your customers cannot be treated like garbage! My booking reservation for this trip is 7246355. This might potentially be the last one given the absolute poor customer your employee provided! Loic Rebollo (loic.[protected]@gmail.com)

I have been unable to access my account for over 2 months now. Arun at Flight Network has been unable to resolve the problem at all and will not forward this problem to anyone else who can help me despite numerous requests to do so over the past 9 weeks.

it is absolutely the worst customer service that I have ever experienced in my life, by far!

Do not use Flight Network for anything!

Me and my husband were sold a flight on FlightNetwork that after purchasing we could not use.
It was a flight we purchased 2 days ago from Manchester UK to Manila Philippines. The flights were due in January 2019. We had a layover in Jeddah, Saudi Arabia. However the layover on the way there was of 22 hours which is forbidden by the law in the country. A layover of over 12 hours requires a visa which the Saudi government don't deliver. They have asked the airline not to sell layover of over 12 hours, however, some travel agencies still offer these flights to be purchased. We quite naively booked it not expecting we would be refused to board the plane. When doing some research online we very quickly realised the mistake of the travel agent and tried to change our flight. The only option they gave us was to cancel our trip and book a different flight. We had spent all our economy in buying these flights so had to cancel the whole trip and lost our money. I accepted the fact we have lost our money but would like to save others making the same mistake (lots of people have had exactly the same problem when you look at forums). I sincerely hope you can be of help.

Kind regards

Barbara Bennett

We have traveled with Flighthub for many years but our last trip was a disaster. We arrived 3 hours before departure and went to print our boarding passes. There was an error in the system and we were told to see one of the woman at the desk. We waited 30 minutes for her to contact the help desk who then told her that she should contact Air Austria directly. When we had booked our tickets we were to fly with Air Austria but our flight was changed to Air Canada. The woman was unable to print our boarding passes since a coupon code was missing in the system. We waited an additional 90 minutes while she phoned, emailed and texted Air Austria. They never responded. We were then told to see another woman who would cancel our plane tickets and reissue new tickets. With less than an hour my husband had to run across the airport to put our suitcases on the conveyor belt. Our suitcases were lost for 3 days. When we finally had our boarding passes with less than 40 minutes we had to push ourselves to the front of the line in customs and explain that there was a problem with our tickets. This was a Friday and hundreds of people were ahead of us in line.
I am a diabetic and I need to eat and drink every 4 hours. Because we had to run to catch our flight I was unable to eat like I had planned at the airport. When we finally boarded the plan we realized that the seats which we had pay an additional $75 each way given to someone else. We had booked our seats in January 2018 to fly June 2018 so that we could reserve our seats early. I showed our etickets to the stewardess and she said that there was nothing she could do and that we should make a complaint when we returned home. People were staring at us on the plane because I was complaining about the seats which were given to someone else. It was very embarrassing. The seat that I reserved on our return trip was also given to someone else. I feel that we should be compensated for our distress that we went through.
flight booking number [protected]

The services provided by the flight network are terrible. I booked a round trip from winnipeg manitoba to vancouver bc canada and the charges on my credit card was different from the amount that I saw when I booked it online and the amount that I got in an email with the confirmation of the booking. This was my first experience with them and it seems to me that these guys are fraud and overcharge customers.

I called in and explained the situation to there customer service representative. He told me that do not worry your money will be refunded back to your account withing 7 business days and its almost a month now and no refund yet. When I called them again they were like no need to call back in you will receive the money if it is supposed to be. Both the times the agent were really rude and was insisting to cut the call.

I will never recommend anyone to book with them again they are fraud organization and and are trying to loot people. This review I am adding is after a month wait and talking to them twice.

Do notttt book with flight network until you read this!

I booked a trip for two with flight network from toronto to beirut. On the night of the return flight, we tried to go check-in online, only to find out that our names were not on the flight. The flight was with middle east airlines (mea) and it was solid booked. We spent hours in front of the airport trying to get a seat but couldn't. Mea told us that flight network did not forward our booking (did not do their only job basically).

My only option was to turn on my canadian cell phone and call flight network help desk. They have the worst customer support I have ever seen! I spent two hours trying to tell my story and waiting on hold. They kept cutting off on me so I had to call back every time and go through their call holding process on roaming! Finally they were able to get us other tickets on a different flight.

Once back in toronto I received my phone bill, $350 in roaming charges!

I called them and tried to get to their customer support, never got an answer!
I called every day, I emailed and emailed again until their customer support executive responded and credited me back $25 for my suffering.

They took my money and claim that they didn't.
I can prove it with the receipt from my credit card.
I booked a ticket, they charged me and then canceled my order with no reason. When I called them they said that my credit card was rejected but it was a lie, because I know it for sure. My money was taken. They keep saying it wasn't.
They are wrong but keep insisting on their stupid opinion that has nothing to do with a real situation.
Please tell me what am I to do to get my money back?

Very bad experience with Flight Network.

The Electronic Ticket does not offer complete details. Apparently, I had a connecting flight to catch from an airport different from the airport stated on the e ticket. Hence, I was denied boarding as I did not apply for VISA for the transit city ( Because it was not stated on the e-ticket). I had to pay a lot of money extra at the airport to get new tickets. The officer I liaised with informed me that the error on the electronic ticket is not their fault hence, they would offer no compensation. Very irresponsible to not admit a mistake.

Further, the changes fee charged by Flight Network is double the fee the airline would charge me if I go through the airline directly. Once you book your ticket with Flight Network, you are stuck with them and if you make any changes, you will have to pay their exorbitant fees. (although the airline could do exactly the same service).

I will never book with Flight Network again. You end up paying a lot more and they wont take responsibility for a mistake they make.

On nove 20th, i booked tickets from flight network.com for my parents - flights from delhi to calgary - two business class tickets.
[protected] - mr kishore kumar holaram
[protected] - mrs rakhi kishore kuamr motwani

my dad's name was spelled wrong because of some letter limitation. So i called flight network and Ms. jinita shah told me that is ok. so i called the jet airways and KLM airlines and they both said they do not guarantee that they would be allowed on the plane with a missing letter on their boarding pass.
So i called ms. jinita shah again and she said its not their fault and if i want i can cancel my ticket, and not to waste her time. All, i requested is that they should have stated this policy while booking the ticket that if the name is more than 26 letters we should bot book the ticket as the name won't appear fully on the ticket.
Then some supervisor called me on 22nd and i explained him the same situation. he asked me to call him back
Then i called again in few hours and ms. jinita shah picks up the call again and i requested the transfer so she said ok if he is solving your issue then ok I will close the issue and that i shouldn't her again and only call the manager.

then next day a different manager called me again next day names shreyas joshi. and he said he will fix it but he will have to charge me again and the money for first ticket will be refunded to me. so i got excited and i started thanking him.
he fixed the ticket for me and since nov 24th and today i haven't got refund.
i received following email on nov 24th at 6:20 pm from shreyas joshi:

"Booking ID 5628581
People
Shreyas Joshi
To chunky.[protected]@yahoo.com Nov 24 at 6:20 PM
Hello Chunky,

As per our conversation, I have processed new reservation for Kishore for total amount of 4280.71.

You will receive refund of this complete amount in three different part
1) Airline refund for 4063.93
2) Flight network will refund you 216.78

You will receive new E tickets shortly.

Thanks,
Shreyas Joshi | Travel Sales Consultant
T: 1.800.671.5032 ext 2604 | A: 2947A Portland Dr. Oakville, ON L6H 5S4
Book @ Flight Network | Check out our Blog | Like us on Facebook
Click here for a list of International phone numbers"

I waited and then i called again on dec 6th and 7th and left voicemails. but no one replied. then on 8th i got hold of mr joshi and he said oh i will email accounts department. and he sent me this message:

that i will get the refund from flight network in 5- 7business days for amount 216.78 .

i informed him that i got the refund from airlines already.

At this point, i lost my cool. i have at least called 20 times to jet airways and ilm airlines for the mistake the flight network made and ms jinita shah said that its my mistake that i shouldn't have booked flights with them if i had so many problems. like seriously are you kidding me? nobody has any problem if you would accept the accountability for it and own the mistake and try to fix it

at least after calling 50 times and being on hold for i don' t know how many hours, i lost my cool; i yelled at mr joshi . and he said do whatever you want to do, i can't help you with refund. my job is to let them know and i have done it. and hanged up the call. Then i called again, mr abusar picked up the called and said mr shreyas is busy and doesn't want to talk to you. and he said you have to be in queue to get refund.

like seriously, my only mistake was that i booked flights from fight network, which i won't repeat again.

first name error. then denying the accountability to won a mistake. then somebody else fixes it and i don't have a refund and i get to face situations like manager shreyas joshi denying calls to answer when a customer is going to get his refund which is his right. and your associate abusar is helping such rude managers. i am a district manager in Town shoes limited/DSW. if i was a manager, these kind of associate would be fired right away for treating a customer in worst way possible and giving such a hard time for giving refund for the mistake that flight network made and the one who spent over 9K for a single booking from you guys...Totally unacceptable, rude and ridiculous service service behaviour represented ...not acceptable on any day...

terrible experience with flight network, , , i didn't expect that after spending for 2 business class tickets. embrassing its a canadian company...

Presently I am extremely disappointed with the service that have obtained from you staff at Flight Network.

I have purchased the above Confirmation and was happy with the initial attention given to me by the initial person who did the reservation.

By the way as you see on the attached document the price drop will never be needed in this case since based on your staff, it only applies to a lower price on your web site.

At the time, and by the way your site is still giving misleading information with individual tickets for the same flights at over 10000 per person, I wanted to maintain loyal to your organization and cam back to your company and he manually did the price match of another site that I saw for the same flights as you see on the order.

After the the purchase was done he did advised me that since I have had purchased the insurance coverage from you guys that stated that I can cancel anytime with no questions asked. By the way the policy quote is no longer available from your web site and there is a statement stated that you are experiencing technical difficulties.

Something came up today and the original plan for our vacation has just been charged and I wanted to cancel the booking since I will not be able to fly on these dates.

Your staff member has been told if I cancel I need to pay $400 per person cancellation fee, that is $1200 and that the insurance company will only reimburse me $600 of that amount. Now the issue that I have is that when you buy the insurance it is for full refund and there should be any portion retained.

At this stage I am not satisfied with the service that I have received form you in attempt to cancel the reservation.

Can someone please address the above immediately and ensure that I am given a refund.

I would appreciate quick action on this since it is costing me interest on my credit card.

I do wish to maintain a customer and to recommend flight network in the future but my opinion now is very negative.

Jose Freire

I bought a ticket via FlightNetwork service two months ago, but due to some issues I need to cancel my flight. I contacted FlightNetwork support via phone and they said that I need to send a message and later they will look into it. I did as they said but did not get a reply. I called again and they said the same thing. I told them that I have no time for these games and I needed their help right now. Finally they agreed to listen. I explained what happened and asked them to cancel my flight. Their rep said that they can cancel but they will not give me my money back. I was shocked to hear that! No matter how hard I've tried I wasn't able to get my money! I have no idea what to do!

First of all their customer service is ###, they put you on hold for more than 30 mins, they are very rude, they will just ask money convienent to them and they are money grabbers. If you want to reschedule your flight, just forget about it. Never book from here

Booked a flight with FlightNetwork two months in advice. When I paid they charged my card twice. I contacted customer service and asked them what was going on. They said that there was probably an error with their system. I asked for a refund and they said that they need some proofs that my card was charged twice. After calling my bank I contacted FlightNetwork and provided my bank statement. They said that it was not enough and said that they also needed some proofs that I was the owner of the card! That was the most ridiculous thing I have ever heard! Are you kidding me? I paid with that card, I showed them my bank statement! If I wasn't the card owner I would not be able to do that!
I still haven't received my money back! They refuse to refund me because they need some proofs! Totally disgusted with FlightNetwork!

I booked flights online with Flight Network from Seattle to Sydney with a stopover in LAX. The website quoted around $1350AUD, but when I was finally charged, I was charged over $1800. I confirmed with fight network (both online and by calling the number to alter or change flight bookings) that the amount was meant to be charged in Australian dollars as per the price quoted, however I believe I was charged in US dollars as that would account for the unusual overcharge. I wrote an email to the customer care as instructed by the consultant when I called the booking service, however I have yet to receive anything other than an automatic reply.

Furthermore, I have just been charged by Qantas Airlines, the company flight network was using for the trip from LAX to Sydney for a further $1436AUD. I did not give my credit card details to Qantas, which means flight network has passed them on.

So far I have been overcharged nearly $2000 for a $1350 odd flight. I now have no money to manage what is an emergency booking for family matters, and getting very little help from the company responsible.

I would not recommend anyone use this company, regardless the savings posted.