FlixBus / FlixMobility
Reviews and Complaints

It is the second time I have travelled with your company but if ı didn't buy a ticket before, ıt would be the last one. While we were travelling from Belgium to Cologne with your double decker bus ı had my own two tickets though your driver told me sit on a seat with your daughter. Now I am asking to your company policy ‘ How do you give permission a mother with her daughter who is three years old together without a seat belt and the child's security' I am really curious about your reaction to this!

Hi Flix Team,

While Booking my Family travel journey Frankfurt to Basel SBB, I booked Panaroma seats and I paid extra while Booking.
While on-board Bus driver not allowed us to seat on Panaroma view seats and force us to seat on classic seats. Really disappointed as travelling with Family Kid and want to enjoy front view I paid extra for it and not allowed to seat and Driver allowed some other lady to seat at that place.

I want clear response why my family not allowed to seat in Panaroma seats and other lady allowed to seat ?

Find below my booking details;
Hemant Trivedi
Linie 122, Richtung Lyon
26.07.2019 08:00 Uhr
Frankfurt (Main) Hauptbahnhof → Basel SBB (Meret Oppenheim-Strasse)
3 Sitze: 1B, 1C, 1D

Best regards,
Hemant Trivedi

Hi, My name is Rajaa El Korchi and I want to raise a complaint against your company and be reimbursed for my tickets bought on the 814 on Thursday, 18th of July at 9.30pm for an amount of 39.90£. Booking number: [protected]. The coach has been replaced to Friday, 19th of July at 1pm without asking us if we were available at this time ! The reason of my complaints are as followed: - I lost 24h of my vacation due to the cancellation and delay of the replacement coach. - I paid twice of the price for a coach on Friday that was definitely at a lower price. - the next coach left at 1pm and arrived at Folkestone at 5.30pm then we arrived at lille at 9.30pm - this is inadmissible. - the driver did not know the way to go out of London and at 3pm we have been able to leave the city while it should normally take only 30 minutes. It took us 2 hours. - the driver was not focused on the safety of the passengers and he went onto a walkway and turned back illegally because he got lost. - the driver asked us to take a break only for 10 min at Folkerstone before passing the French boarder and he stayed 1.30h later from his break. - because of all these delays I missed my last trains to go home and stressfully I had to find a solution. Luckily I have been able to find a bla-bla car to go to my city in Amiens. I arrived at home at 11.40pm instead of 7.30pm. This is inadmissible. Today i want to be reimbursed and here is my account detail below: Name: Rajaa El Korchi. Bank HSBC. Account: [protected]. Sort code: 40-05-19. Thanks Rajaa El Korchi. Tel: 0044 [protected]

DISGUSTING COMPANY, AWFUL SERVICE

After more than twenty hours flying from the US to Venice, my girlfriend and I had a bus ticket to go from Venice Airport to the town of Cortina de Ampezzo. I received a message informing that the bus was cancelled and some minutes later, I received another message informing that the bus was simply delayed. I called Flixbus and their agent confirmed that it was delayed. Same thing appeared in the tracking section of Flixbus website.

After a tiring couple of hours waiting, there was no sign of any arriving bus. The office did not reply to our numerous phone calls as it was not office time anymore. It was much later than the delayed arrival time that appeared on the website. Finally, an Italian customer managed to contact a local agent in Italian and informed us that the bus got finally cancelled. It was already night and still, the information on the website showed that the bus was delayed. Should I still be waiting?
As we had to arrive to Cortina de Ampezo urgently, we decided to take a taxi and it was obviously very EXPENSIVE. It was the only way to get there at that time as there wasn´t any other bus available.

I have sent Flixbus several emails informing and complaining about this situation and THEY NEVER REPLIED. I have spent a good amount of money on INTERNATIONAL calls to Flixbus, but NEVER GOT HELPED. It has been now one month and half since then, and STILL WAITING FOR compensation or at least, APOLOGIES.

I WILL NEVER RECOMMEND THIS UNPROFESSIONAL COMPANY. TERRIBLE. They really deserve some sort of CONDEMNATION.

I bought a bus ticket and paid for space for my bike, and 7 minutes before departure I was notified that the bus was not going to be able to take my bike. They rescheduled my ticket for a much later time and longer ticket which means that it cost me the night I had already paid for in the city I was supposed to arrive in. I demand compensation for the short notice change and inconvenience that this change brought.

I was scheduled to depart from downtown 1st Las Vegas at 6:40am July 20, 2019 but when I arrived the bus was pulling off so I called customer service to see what was the next stop so I could get a ride there I gave him my confirmation and he told me that i was already checked on the bus but I don't understand how if I had to purchase another ticket later time different location Refund me or help with this problem someone was able to get on the bus under my name but it wasn't me because I had to buy another ticket for a different time I'm very upset and I would like some answers especially because I was getting on that early bus because my mother is in the hospital

I had a really serious problem yesterday with my bus from London to Amsterdam. I had 2 bookings: #[protected] e #[protected], the 19th July, 21:30, from Victoria Station to Amsterdam.

I and my travel partner arrived at the station around 45 minuts before the scheduled time and headed to gate 20, as it was informed in the Station board. We thought that the bus was late, because it was 5 past 21:30 and the bus didn't arrive at the gate. It was when I learned that the bus had already left! Five other people were in the same situation: we didn't see the bus at the right gate and didn't hear any announcement about it. Then I and the other people that were left behind looked for someone from FlixBus to have support or any help, but the guy at Victoria Station was extremely rude and didn't care about the situation at all. I and the other 6 people left behind at the station were paying atention and waiting for the bus, and yet we didn't hear or saw anything. IT MEANS THAT THE ANNOUNCEMENT WAS POORLY EXECUTED, NOT EFFECTIVE AT ALL, SINCE 7 PEOPLE MISSED IT.

I would like to have the refund for the tickets, since the whole situation was very stressful and I had to find at once a place to sleep in London. It was late and all the other buses to Amsterdam were full booked.

I really hope that you at FlixBus take this complaint seriously and refund the tickets. It was a terrible experience and I don't want ever to pass through it again, specially the harshness and lack of interest of the FlixBus guy at the station.

I had to take an interview next day, so I took the bus in a hurry and as soon as I climbed the bus, I thought drivers could be a little more friendlier, but I had one horrible experience which if not rectified, will make me NEVER take the bus again.

It happened 2 weeks ago on July 1st, Monday night, the bus left Sacrement in the evening around 6:30, reached SF I transferred to another bus that left approximately around 10 am. I slept off as soon as the the bus took off. An hour or so later, I saw that the seats were empty in. the front, so walked to the front seat, but I forgot my slippers back. A conductor saw me 30 minutes later and said "Strike 1, you don't have your slippers, you will be warned two more times and then thrown out of bus". I was shocked at this, as I am a law abiding citizen and had never heard anything like this before. I completely got alert and wanted to get to slippers as soon as possible. So, next time the bus stopped at San Jose, I got up and walked towards my slippers.. The conductor said, strike 2 and then when I bend down to take slippers, he said strike 3. I was trying to explain to him what happened, he was very unhappy and was not in a mood to listen to me. He said, first get off the bus and then we will talk. I thought, may be I will get a chance to explain when I get down, so didn't want to make a scene, so got down. When conductor got down, he asked me to show the bag, so he could get it down where as I wanted to explain that I was just looking for my slippers, without any mercy, he said, if you don't pick up your luggage, bus will leave in 30 secs.. he also said he will call police. I had never experienced this before in my life.. I was shocked.. in a shock, I showed him where my luggage was.. and the bus left...

Later I realized I got into a bad situation, like Murphy's law, my cell was discharged and at mid night, was so scared about what I would do.. luckily someone called me an Uber for me, went to Amtrak station, paid double the money for the ticket and got back to Anaheim. What if I didn't have money, what if no one was in the San Jose station? Anything could have happened. I was left in a panic, was wondering in station, missed train, then took a grey hound.. but the incident haunted me for more than a week. I don't feel safe taking the trip with FLix Bus. America is a great country, in order to remain the same, need to curb incidents like this.

I got late for the interview, missed the opportunity, and had to pay twice the amount of ticket since I bought it at last minutes and last the money I paid for FixBus.. My son says "Mom, my blood boils thinking about how a conductor could leave behind a lady in the middle of the night for what mistake?".. All of my friends were so angry and wanted me to take action. I am still trying to recover from the incident...

Me and my family travel from Munich to Zurich, we had 4 people and 3 luggage, and the employee charge us €9 and said the luggage is big! And I said but we only have 3 luggage! We told the lady that scan our QR code and she told the driver, then he still ignore us and still wanted to charge us! We felt the racists from him! Because those Caucasian had much more bigger luggage than us but he did not charge! Very disappointed with the services and how they treat foreigner.

The only thing that was great about using flixbus was the fact that I never made it on board. We arrived in this sketchy part of town at 1 A.M our bus was supposed to arrive at 1:50 A.M however 50 minutes passed by and no sign of the bus. my husband calls customer service they tell him the bus is in the next town over that there is a delay a that it's a delay for 50 more minutes alright cool so we're out here cold as hell. So a bus pulls up and the lady is letting people off so before she has our information shes telling us I dont think your the 2 people im waiting for like how would she know this before scanning our QR code right? So she goes ahead and scans our code and is like nope your not supposed to be on this bus but there should be another soon after she gets on the bus amd the bis leaves us with no assistance. So he calls customer service again and hes told our bus is only 10 or 15 minutes away and we get off the phone 36 minutes later no bus no nothing at all! So he gets back on the phone to call them again, his time to only be informed that the bus left that location 10 minutes ago and we have the option to reschedule or get a refund. As any human would be he was very aggravated from the lies and run around with customer service and the unhelpfulness of the woman that was on the bus. This was the worse experience in my life! How do you treat your customers like crap and then tell them theres nothing you can do for us?!?! Obviously people book trips at certain times to get to their desired location at a certain time! And then as my husband is trying to explain the situation hes going to tell my husband to stop and listen to me as he tries to tell my husband that the bus already came and left when the bus they told us to keep waiting on never came! My husband was upset and said a curse word and the CSR hung up on him the 4th time he called. The CSR had no remorse he had no solution and was completely useless except for clicking that 1 button refund button on his computer for a refund thats going to take 3-5 business days to be returned. This was and will be our last flixbus experience and I will make sure i give verbal reviews to everyone I know and pass on the truth about this [censored] [censored] COMPANY!

Driver allowed me to get on bus with my son, who is 2yrs without a car seat, then later ask me and my son to get off, after he watch my ride leave and watch them put my luggage under the bus due to the fact that I'm currently 8 months pregnant . After I had removed my two suite cases, and stood outside for 15 mins in the heat, driver then asks me to get back on the bus, with my child and but the two suite cases back on, I adv driver I'm 8 months pregnant and cannot pick suite cases up, driver said forget it and left. I am truly irate and emotional distressed by the way me and my child were treated when I am a regular customer, who travel every other weekend with my child on these buses and have never been asked for a car seat and even then, if that was the case, why did the driver allow me and my child to get on the bus and my family to put my suitcase on just to put us off.

I have to take the bus at 7:40 pm from Gothenburg to Malmo on 04, july 2019. I'm reached on bus station at 7:30 pm and received one message from the flix bus that line 603 to Malmo is approximately 20-30 late but there is no information on the screen then i contact with the person on station who resolve that type of issue on the station and she told me that they don't have any information regarding bus late whenever this things happend drive always inform us but this type they have not provided any information. Then the time on the screen is changed after 20-30 mins and shows that bus will reached on 20:03, 20:30, and 20:50 like that but there is no any bus at that time. After waiting a long time i have decided to take a train to reached to my destination because i having a very urgent meeting in the morning. Because of the bus i am totally in stress at that time. My time and money is wasted on this reservation.

The coach was not in the stop where it was meant to be. This company kept sending updates. The last one was in the morning of the trip, 3rd July. The coach never arrived. I called the company, gave me a voucher to buy another trip that cost me double. The driver of the new booked coach did not allow us on the coach as his device did not inform him of the confirmation of the new booking. Despite showing him the email on the phone with the booking confirmation, the driver did not allow us on the bus, shut the door and drove off.

I booked a ticket from the Hague to Brussels. The bus should have departed at 7, 20 am (4th July), but I received 3 emails in a row, eventually telling me it will be 1 hour delay. However, I waited over 2 hours, it didn't come at all, while I didn't receive any updates any more. [censored], then I went to the APP when I saw the signal of the bus showed it already left Rotterdam (the next stop). I had no way out. I had to be at an appointment. I took train to Brussels, but I was still too late. I spent money on a no show bus, a coming back bus and a lot of money of train fare, and an entire day, for nothing! [censored]! Everything was ruined. I tried to contact Flixbus, but you don't answer the phone. You waste my telephone charges. Its website doesn't have any accessible route to complain or even an email address. I tried so hard to fill in a so called form, requesting a refund of ticket at least, but it seems to disappear as well . I don't even expect it to compensate anything.

I have to take the bus at 10:55 PM and when I went to bus station there was a message on the screen bus is running late with no idea how much time it will take. After I decide to wait as I have my hotel booked at my destination to zurich after making so many calls to customer care there was no good feedback and the ticket I got was for 8:30Am next morning. I am travelling with my wife, the area near station bercy is not to nice either, it was cold, I lost my 1 day hotel booking and when I notify this to customer care they said they dont care but the bus is late.

I want to get the compensation for the day lost of my first trip after my wedding (dont know how you will measure it but just know I got only 10days for the trip and now I lost 1), for the hotel and the bus.

I bought tickets form my mother to go from Toulouse to Caen. We got tickets and boarding passes. And then she calls me to the US because bus driver literally kicked her out of the bus! Explaining that her ticket has changed!
Were we notified - emmm yes, after I furiously look through all my emails and I find one in SPAM folder! It was sent 10 hours prior to the trip. It said "Unfortunately, the trip you booked is not available anymore for operational reasons. We are very sorry about that and we apologize for the inconvenience."
Go to hell, Flixbus. I will never use your service again, in any country. And now excuse me, I need to go make sure my mother is okay in that [censored]hole you left her.

My wife and I booked a return ticket to Eindhoven-London-Eindhoven seat no. 5A&5B on June 19, we waited for the bus from eindhoven station, it was delayed for more than 1 hour. We should be arriving in London June 20 at 7:30am but then we arrived at 10:30. We've a connecting bus (National Express) at 10:00 going to Exeter, it's already gone. Inasmuch as our ticket is not amendable/changeble, we need to buy a new 2 tickets that cost us 36.00 pounds. Flixbus should refund it to us, it's your fault.

On the way back London - Eindhoven June 25 seat no. 5A 5B, the bus came 30 mins. late and another 30 mins for the luggage & check-in. So, instead of 20:00, we left at 21:00. when we reached the Eurotunnels, the driver announced it will be 1 hr. delayed then another 1 hr. then another 1 hr. or so. The bus left after more than 3 hrs., all of the passengers are complaining. We should be arriving in Eindhoven around 5:20 (UTC +2:00) but then we arrived at 10:20. This is our first time to take Flixbus. Never thought that it'll be like this. Very frustrating. I'm requesting for a full refund of our return tickets and also the new ticket we bought from national express because of the Flixbus delayed arrival.

Very bad service, very rude personel.

A couple minutes ago my girlfriend and I boarded the 8:45 pm N94 Amsterdam Direction Flixbus to Stuttgart. Unfortunately we faced a very unpleasant situation. To say the least.

In preparation for the trip we made our luggage and weighed them three times, with three different scales (one of them being an "official" scale - the aiport scale). My girlfriend's was 18kg and mine was 17kg. BELOW the 20kg weight limit.

That being said, we arrived at the bus stop, about 45 minutes before the departure time, we were the first on the line to board the bus. We checked in and handed our luggage to the Flixbus employees. They picked up the luggage and said they were both overweight. I strongly denied, because as I said before they were weighted 3 times. They absolutely ignored me and proceeded to charge me €9 per luggage piece. €9! I paid less than €10 for the ticket! It makes no sense that the overweight fee would be almost the ticket price. No Flixbus employee weighed our luggage to attest that it was in fact over the 20kg weight limit. Apparentely, there was no scale available. The employee's hand was enough to charge us 18 euros total. If there was a scale available, they decided not to use it, despite there being plenty of time.

Unfortunately that is not all, the bus left a couple minutes late and the wifi would not work.

Overall a very bad experience.

Never riding Flixbus again and won't recommend it to anyone.

I had booked three seats online on 16th June (order id #[protected]) for the 10th July Flixbus 7.35 am from Venice to Innsbruck and had reserved the panorama seats 1B, 1C and 1D by paying all the fares and also got a confirmation of the reservations.

I had planned to have a nice journey to Innsbruck and reach there before 2 pm so that I can cover major attractions at Innsbruck ( I have booked tickets to the Crystal World at Wattens the same day)

However it is extremely regretful that the company Flixbus has cancelled my seat reservation without assigning any reason and now have put me in lot of trouble as I have booked subsequent bookings as per the timings I had reserved on this route.

This is not acceptable. You cannot transfer these seats to any other passenger as I have rightfully reserved them by paying all the fares.

I request you to immediately revert back the seats on the same bus (7.35 am).

If I am not able to travel by this bus, the only alternative to reach there on time will be to travel by the fast train but which will be very costly. (Euros 135.00).

Appreciate if you confirm immediately as my entire travel plans will go for a toss and the rates are going high day by day.

On the 21.06.19 I was traveling with flixbus from Berlin to Utrecht (Buchungsnummer 1041914545). The drivers were rude and very loud, which kept me from sleeping and the whole bus smelled like the toilet which was impossible to use- I couldn't have my eyes open so strong the smell inside the toilet was. Besides, the drivers misinformed the passengers about the fees the passengers would have to pay in case they were using the vacant seats next to them and not having their seatbelts on. They said that one is not allowed to use the seat next to them even if it's vacant, otherwise one has to pay a 50 Euro fee. The same for not having your seat belt on. I find it unprofessional and violation of my customer rights. I also think that the employees are direct representatives of the company and if the company cares about it's image it has to work with the employees to improve their performance.