FlixBus / FlixMobility
Reviews and Complaints

My Flixbus from Luxembourg to Brussels (N36 on March 29 2019 supposed to leave at 5:10 PM) was over 120 minutes late. I paid $43.99 to get on the next available bus (N299 on March 29 2019, which left at 5:30 PM). I emailed Flixbus and they agreed to send me a refund of $43.99. I sent them the bank transfer information and they confirmed on April 3 that they would send me the money. However, that bank transfer has not happened yet (1 month later) despite numerous emails from me.

Lakshminarayanan Venkatachalam
venkatachalam.[protected]@gmail.com

I was due to catch the 9am bus at 4500 Harry Hines Dallas TX.
I got to the pick up area at 8.45 am. I found 4 other passengers waiting.
While we were waiting, around 8.55 a flixbus for Austin and San Antonio came and left.
Around 9.10 am, I called the customer service who assured me the bus is running late and will be there in 10/15mins. That time came and left, I called again, this time I was told the bus has already come and picked up passengers and it's now 20minutes into the journey to Houston.
The person was rude and unconcerned. How did the bus come and leave without the 5 passengers waiting? There is no way the bus picked up unless on the street.
I was very inconvenienced by this horrible mistake, I think the driver is crazy for lying and the company is covering for him. My problem is the company doesn't even care, they talk to the customer as if the customer is the crazy one. Horrible, horrible bus company. Hope you FAIL MISERABLY ! If this is the way you treat customers, you should not even be running the bus company.. you are unreliable period!
I hope I get my money back for starters. I will pursue this issue if I don't get a response. The lady at customer service told me not to expect a refund! Very rude she was.

First of all, the bus was late 40 min. During that time we could not get any information about the bus... When we finally managed to depart, the bus driver said the toilet doesn't work with a comment - it s just a 3 hours journey, what is a problem? We complained, he was not even apologizing, simply answered - nothing I can do!
Anyways, above all no internet access.

I am right now on track of a flixbus with destiny to rovinj, and there's 2 drivers on the bus. While one os terribly driving with his phone in hand the other one is watching porn in the first row. Each stop they change places, and I just saw how one of the drivers is hidding beers in the front row and he stands up and drinks, while next stop he will drive. I cant believe it

The 19:55 bus from Regensburg, line N61 is always late. up until 20:30 there was no updated information about when the bus would come, then they sent a notification that it would be 40-50 minutes late. Furthermore, there is no place for passengers to sit and wait, and in the cold weather it is even worse. I am constantly disappointed with this bus company, and soon they will lose me as a customer.

I bought the ticket for a flixbus for travelling from Paris Bercy to Amsterdam on 25/4/2019, 21:15 departure.

The bus did not come, there was no announcement or notifications. We wait for more almost 3 hrs and have to call the customer service by ourselves and to reschedule the bus.

Unfortunely, all the buses going to amsterdam were full.I had to wait until 6 am in the morning for the next bus. I spent the whole night in the bus station til next morning. Without any cash with me, I was freezing all alone in the station the whole night because of this issue.

I request for cash refund for the ticket I booekd .
Looking forward to hear from you soon .

We are the tourist from India ( my wife, my son and my self) were supposed to travel from Munich to Eindhoven by flixbus scheduled on 28th of april at 21:30, as we reached to the bus stop, as I have understood the driver started talking to us very rudely and misbehaved with us very badly by rejecting to take in our cartons which contained a telescope of sky watcher brand, which we bought from Vienna, after so much of pleading and request and even to pay extra money for these boxes, he completely rejected ! Even our copassangers who were trying to explain to him in his own language, were also warned that if they tried to talk on behave of us he will not let them also in the bus!
As I come from a background, where we are taught to respect and help a guest its very disappointing to see even such ruthless people exist!
NEED AN URGENT ACTION UPON HIS BEHAVIOUR!
Details of the bus :

Complaint for flexibus :I was travelling from vienna to nitra. Reached bratislava on time and connecting bus never came. Two other passengers were stranded with me. (old couple). I called up helpdesk and they had no clue of bus. My booking number was #1034667858. This delay caused a miss on my commitments. Thanks was petrified by the issue old couple faced. I believe this is a good service and partners are to be chosen carefully. Need some assurance from you guys to give me confidence for next travel.

Hi my name is margie. I took the bus from zagreb to budapest on the 21st of april at 18.00. I had medium suitcase and small one. I know that I had to pay extra. But had no idea that it must be paid in euro. I live in uk and now traveling around balkan. I don't carry any euro in my pocket but only £450 cash. The driver said I should pay 4 euro for extra luggage. But since I don't have any cash in euro I offered him if I could pay in croatian kuna as I still had about 300 kuna left in my hand. But he said he only accepted euro or hungarian forint I still don't have any forint as I was heading to hungary after zagreb how could I carry forint. But he still forced me to pay in euro or I would be left in zagreb and not allowed to board. I said to him again if I could pay him when we arrive in budapest and I will give him forint. He seems unhappy and said again to me I have to pay now in cash or you can't go with this bus. It has to be in euro or forint. I went up to two money exchanges at bus station zagreb none of them opened coz easter holiday. I tried to take cash in euro by using cash machine at the bus station but the machines don't have euro available unless I take kuna. I went back to the bus and showed the photos of the money changers to the bus driver as proof that both of them closed today and besides I showed him photos of cash machine that proves that only kuna can be taken out of the machine. But all useless he didn't seem understand. I offered him again if I could pay him in budapest as I can take the cash over there but he kept saying no and I was not allowed to get on the bus if I didn't pay him before setting off. It's ridiculous. Eventually I gave him £20 note to the driver once all passengers on board already. Coz it was 1 minute before the departure of the bus. I said to him money isn't a problem for me even this money has bigger value than euro. Take it all. He didn't say anything but he accepted my money and he didn't have intention to give 15 euro back to me. I don't mind if have to pay extra but its not right if the driver didn't give any change to me. He kept the money and if he take it to the money changer he wil get at least 20 euro. What a joke. This type of person shouldn't be allowed to live. Greedy [censored]. I know at budapest bus station there is cash machine. Why he was so impatient and didn't want to wait until we get there? I don't mind to leave my suitcases first on the bus when I have to go to cash machine to take cash out for him. I don't know his name but from the system from your side should be able to find out the name of the driver and I am
Expecting there's action towards this case. I'm not happy at all. Logically this bus departs from croatia to hungary carrying tourists from different countries not everyone have euro cash in pocket. That would be different if this bus departed from germany or any country that use euro. I live in uk that's why I only carry pounds and bank cards. And no matter what excuses he make, it's not right at all. It's not about the money but the behaviour. He's so rude. And it's not nice to not giving me any change and keep the 20 pounds note for him self. That's stupid and selfish. Please get back to me regarding this matter. I'm looking forward to hearing from you soon.
My email : [protected]@gmail.com
+[protected] (my phone number)

Thanks

Hello. I am currently on the 325 pm bus from Phoenix sky train to Tucson Arizona. Our drivers last name is Wayne. He is beyond rude. He is snippy and unkind and is not good with people. I don't understand how he works in the service industry when he says things like "don't make me repeat myself" to his customers on where to place their bags some people are elderly and hard of hearing or have never taken a bus before and I've heard 3 people behind me say he's rude so I'm doing this on their behalf. He also is well behind schedule and extremely slow. Our bus should be on the road and instead we are at a gas station. Shouldn't this have been done before hand? He is rude and unprofessional. Last time I rode I thought he had a bad day but he's just a mean old man and shouldn't work with the public.

I have booked the connection from frankfurt to Brussels and return journey as well on 19-04-2019 till 22-04-2019. Just 4 hours before departure time I got an email saying that the operation is not running and they automatically booked another connection which is not convenient for me as I have connected travel plans with this timing. Hence I want to cancel the whole booking and requested to refund my full booking cost as Flixbus has changed it on their side at the last moment. But I heard from the customer service person that I have to bear all the cancellation fee even it is a change from flixbus side as the system is setup in that way.
Is it really working in a way that customer has to bear the charges in case of any changes done by Flixbus? I don't understand the service which customer get in such cases.

After several messages Flixbus Facebook customer service acknowledged that they understand the concern and provide a solution. Now at the last moment again 16:15 CET on 19-04-2019 they send confirmation of a bus which starts at 17:35 on 19-04-2019 from Frankfurt.
They just dragged the time until now and respond with the same old booking. How can I cancel this even by myself now at the very last moment and I cannot even reach Frankfurt by that time.

Honestly I don't get proper response from fb customer service. I would like to get my full booking cost as refund.

I didn't cancel the ticket until 17:00 as I didn't get proper response from them.

This is really a kind of irresponsibility where they are responding at last moment. I requested them in the morning around 11.00 AM and I still didn't get the proper response and they planned to leave it just like that and made me bear the cancellation at the last moment

Good morning,
My name is Sol and i am really dissapointed with the service. On February 8th i chose your company to go from Tempe to LA. When the bus stopped in Blythe after 4 h, the bus driver told us that was going to leave in 20 minutes. He left 5 minutes before so the bus left me there all alone without my luggage at 11pm. I had to ask a car to make me a huge favor and take me to LA paying him 50 dollars. The passanger that was sitting next to me, tried to tell the bus driver that i was still in Bythe and he did not care at all.

I had a really bad experience and i would like to at least have a refund of the way there.

This is my phone [protected]. The number of confirmation was #[protected]

On Thursday night we was schedule to leave Las Vegas Nevada at 11:30 but the bus did not arrive until 12:07 and we didn't end up leaving Las Vegas until 12 : 21 this is not acceptable as would I've been 10 minutes late for my bus I would not have been reimbursed for my money so now that the bus was late I'll like to know what we could do to result this issue.

Dear flixbus administrative services
I travelled with bus L759 on the 4th of april 2019 from geneva to paris -bercy-seine,
I could not get my office work done during the trip due to lack of wifi and flixbus had promised a wifi service available to passengers and to make matters worse the toilet had no water supply even though the driver was advised about it and he got technicians to work on it in Lons-- France, the problem was not solved. Thus I request a refund as I did not receive the service expected from a well known company as Flixbus.

Name: Shahnaz K Tremblay
Nationality: Canadian
Booking no: #[protected]
Date: 04 Apr 2019 (12.50 pm)

Hi,

I went to Paris to Rome, March 18
with booking number [protected]
Case Number [protected]

I went from Paris to Rome but during my trip, inside the Flixbus compartment, my luggage was lost, maybe stolen by anyone around I only knew it when I am going down from Rome.
No help from Flixbus after my entire trip was messed up the hotline number told to make a police report and file to complaint center still no help.
I need my luggage bag definitely! for there are my things, if they cannot comply with my need, I need compensation out of this from my losses and emotional stress I have been thru which is under the my rights/protection and which was mentioned also from the Flixbus page.

Looking forward.

On April 2. I had reservation on bus at 12:35 First I get sms about delay 20-30 min, then after more than hour later another sms about 100-110minutes delay. Luckaley I managed to get to airplaine by train.

Your customer service is a joke, because the bus was late by 110min(which I doubt). not over 120 you are not refunding even the ticket I never used...

To be honest your ticket price is the smalsest expens of this situation. Cab and train cost me 6 times more plus if I would miss the flight I don't want to imagine the costs.

I JUST WANT TO INFORM PEOPLE ABOUT YOUR SERVICE AND ATITUDE TOWARDS CUSTOMERS!

In case you wonder my ooking nr. [protected]

Have a great day!

06/03/2019
To whom it concerns,

My name is Daniela Giamminola, and this e-mail concerns the incompetence and fraud that constitute the costumer service of the company of Flixbus.

On February 28 I took a Flixbus, namely the n179 forom Maastricht to Bruxelles Zavantam at 2 AM since I was supposed to take a flight that left at 6:55 AM, and, being there no trains leaving the city during the night the option where that, or leaving earlier and spending the night in the airport.

Furthermore I arrived to Brussels Zavantem at 4 AM, I felt a sleep during the bus and when I woke up, I was a bit shook and afraid I had missed the stop, therefore I hurried, took my luggage and went inside the airport.
At some point when doing the controls they asked me weather I had a laptop, to which I answered "Of course." There after trying to take my backpack I realized that there was none. I realized I forgot the backpack in the bus!
Completely under shock, since at the moment I had nothing, and by nothing I really mean nothing, all my documents, money, credit cards, laptop, anything of value was all inside the bag pack, I started crying and having almost a panic attack.
I'm an international student at Maastricht University I have no family in Europe rather than my sister whom is in Switzerland and my grandparents who moved to Sicily recently. My father is in Mexico and my mother and brothers in Argentina.

I took control of my emotions and started to think about the different scenarios and solutions available! Nevertheless since I had nothing the scenarios were vary limited. Lucky for me I always had my cell phone in hand therefore, I realized I needed to stay calm and look for solutions. The first thing I thought is -I need to contact flixbus- since I was completely sure that they would have been able to contact the driver. The last stop of the bus was Paris Bercy and the destination would have been reached at 9 40 AM. Meaning that being 4 AM I had almost 7 hours to contact the driver through the company and solve the whole issue without any complication.

I approached some people at the airport in information and I asked them to see weather there was any other bus arriving to the airport at that hour. They told me that one of them was just approaching, I run to the parking lot. The bus arrived with 30 minutes of delay so I stayed out from 4 to 4: 45 AM I was frozen.
Furthermore when the driver arrived. When he saw me crying and completely desperate he showed complete indifference he said "is not my problem lady, I can't do anything" and even if I insisted he maintained this position. The only thing he gave me was a card with 2 numbers.

There was no other bus arriving at that time therefore I returned to the airport. There I started calling the costumer service of Germany, a lady answered and in my desperation I tried to explain her all, she stayed at the phone and listened, and finally said "Daniela I'm vary sorry to hear that, but you need to fill in the lost report and then wait to get a response." I was speechless, I told her that the bag was on the bus who was on the road to Paris that there were 6 hours left to contact the driver so that he could take the bag in, keep it safe and deliver it some place in Paris, and in the worst case scenario I would have gone there to take the bag. I told her I had no document and no money that my laptop was inside and I had also a pressure problem and the medicines were inside the bag, I was crying so badly that I think it was even hard to not feel a minimum of compassion.
Finally she told me "I'm sorry Daniela there is nothing we can do". I ask her then what phone should I call if they from the costumer service could not do anything, and she answered me that they were doing all that they could do.
This -we are doing all that we can do, was the answer I hear the whole time making me loose my time, saying that they could not do anything not being even able to find a possible solution or try to contact anyone- completely useless!

Finally after 30 minutes of conversation I asked her to really do anything, I was impressed of how these people washed their hand off any type of responsibility and avoid providing any type of help.
THE BAG WAS ON THE BUS, AND TODAY THERE IS NOUGHT INFORMATION AND CONTACT TO BE ABLE TO REACH PEOPLE ACROSS THE WORLD AND BELIEVE ME BEING AN INTERNATIONAL STUDENT I WKONW THAT BETTER THAN ANYONE. WILLING IS WANTING AND YOU CAN GET WHERE YOU WANT IF YOU HAVE THE WILL TO DO IT. AND FOR GOD SAKE THEY WERE THE COSTUMER SERVICE OF THE COMPANY FORM WHOM I BOUGHT THE TICKET AND THEY WERE THE DIPARTMENT WHO WAS SUPPOSED TO HELP THE PEOPLE. THE MEANS WHERE THERE, THEY ONLY NEEDED TO USE THEM SINCE THEIR WORK WAS THAT ONE. AND I ENCOUNTERED A SITUATION WHERE IT LOOKED LIKE THEY WERE RECITING A SCRPT WHERE ALL OF THEM SAID THE SAME PHRASES- WE CAN'T DO ANYTHING ELSE, WE DID THE BEST WE COULD, YOU WILL GET IT- WHICH FOR ME TRANSLATED IN- WE ARE NOT DOING ANYTHING!

I was impressed of the inhumanity of the costumer service in general. Nevertheless I thought that maybe, with other people form the office I would have found more luck, maybe it was just the first one that did not wanted to help me, so I tried to call again and again and again.
Furthermore in one call one of the persons in the other side told me that there was a shop in Flixbus in Paris Bercy were the lost and found items were collected at the end of the trips and that they were going to notify the driver to hand the bag in there.

Therefore being 4 AM in Europe, it was around 10 PM in Mexico I called, and quickly explained my father the situation and asked him to buy a bus for me from Bruxelles Zavantem to Paris Bercy. The trip was complicated I was leaving at 6 30 am from zavantem and arrive at Charleroi at 9:40 AM and after that I would take the bus to Paris Bercy and arrive at 2 pm.

In the first bus, I explained the driver the whole situation and he told me -why didn't I called costumer service to contact the driver, I explained him that I made it thousand times, and he told that he could not believe that they hadn't contacted the driver. Furthermore I told him that there was a shop in Paris Bercy and that the driver could deliver the bag there. Lucky me I speak French well enough to be able to speak and explain myself because almost all the people did not spoke English. Furthermore the driver explained me that he could not believe the absence of compassion that the people of the costumer service showed and the unusualness they proved in providing ANY TYPE OF HELP, and that it was not fair the situation, that he could not understand how the people of the costumer service did not do their work.

He contacted someone that contacted the driver, and told him to leave the bag pack at the station of Paris Bercy. They told me that the bag was in the bus and that he understood that he would have delivered it in the shop of flixbus once there.
It was 9 AM and I started to feel hungry nevertheless having no money I could not buy nothing and being confident about finding the bag at Paris I told myself I could have wait.

Arriving at Charleroi I thanked a lot the driver, and he told me to be calm that at Paris my bag was going to be there. During the time I waited nevertheless I continued calling the costumer service and I told them that the driver had the bag and that, as they told me, he would have delivered it to the shop at Paris, therefore I asked them to notify the shop and tell them that a bag was going to arrive and if it was possible to keep it safe. They told me they would have done it and to be calm again that the bag would have been there.
At that time I was at the number 40 of calls I did to the costumer service in Germany, 25 to the French ones and a few to the Dutch. The bag had all my life, and without it I felt so transparent, I was hungry therefore I needed the security of knowing that it was safe and so I kept pressuring in any mean I had!

At 10: 10 I took the other bus, and I explained again the situation to the driver he told me that in a bus there where always 2 drivers, one watch the phone and the other drives and then they change. Furthermore he confirmed me that contact the driver is possible in any case and always otherwise in cases of issues how would they be able to solve them? .
I asked him to contact the shop at Flixbus and let them know that a bag would arrive in no time. He did the call and he told me that they were not notified, and that it was okay that they would have accepted it.
After that at 2 PM starving thirsty and feeling bad due to not sleeping in the whole night with the pressure vary unstable due to not taking my medicines, I arrived to Paris. I was super anxious therefore I asked the driver to come with me to the shop to ask for my bag
I arrived to the shop, and there I was told " we have no idea of what bag are you talking about" I had no words, and neither the driver, he helped me to explain that the costumer service and that the same driver had called repeatedly to let them know that a bag was going to arrive!, they told us they did not know anything.

After that the driver left. I'm studying law and I'm vary persistent so I started, with respect but decided, to talk to everyone and ask to talk to the manager, whom I was told that was not there, and complaint, I told them that I was being physically and mentally abused and that I had recorded the confirmations of the calls toward them saying that they would have accepted the bag and therefore the fact that the bag was not there was a robbery.

Finally one of the ladies approached me and told me that they do not accept lost items anymore, and that they didn't accepted my bag, even though the driver approached them to hand it in, they told me that costumer service knew that they had no intention to accept it!

I had no words; they had been notified at least from the driver, from whom I was certain since when the call was done I was there, and they showed complete indifference towards my request.
I couldn't accept their behaviour which was unjustifiable therefore I continued to complaint and ask them for a solution. Furthermore I complained to the shop of Flixbus saying that THEY WERE THE COSTUMER SERVICE THEY NEEDED TO HELP THE CLIENT! HOW WAS IT POSSIBLE THAT THE ONLY PEOPLE WHO WAS IN CHARGE OF HELPING CLIENTS IN PROBLEMS WAS SO INCOMPETENET AND INDIFFERENT TO THE DESPARATE SEEK FOR HELP OF SOMEONE. HOW COULD THEY SHOW THAT THERE WAS NOT A BIT OF GOOD WILL IN PROVIDING ASSITANCE? I EXPLAINED THEM I WAS STARVING THRISTY, THAT I NEEDED THE MEDICINEDS DUE TO MY PRESSURE PROBLEM AND ALSO THAT I NEEDED TO GO TO THE BATHROOM SINCE THERE WAS NO PUBLIC BATHROOM ANYWHERE AND HAVING NO MONEY I COULD NOT PAY. Their answer nevertheless never changed; they told me there was nothing they could do.

I called again the costumer service and there I started crying so badly, I complained about the fact that they totally made everything up, they never moved neither one finger to help me not even one call, they were an abusive group of people who was only seated to heat the chair and with no real intention to help anybody, I told them they were incompetents and that I was not feeling good and that if something would have happened to me due to my pressure I would have sued them and the company for all that had happened and their unwillingness to do their job!

Furthermore I continued complaining on both sides at the shop of Flixbus of Paris and at the costumer service, I never give up and as I said the bag had everything, which was valuable for me.
I understood that the drivers were more human and willing to help, therefore I started asking them help and information. From 2 to 5:30 I talk to drivers trying to get some valuable contact or information about the driver, the company or the route of the bus.
Finally I found out who was the responsible in the Flixbus shop and after literally 1 hour of pressure, through which I even brought some drivers to talk to her, she passed me some telephone I could use to ask more information concerning the bus. The number never worked, and that brought me to the starting point. Nothing nobody wanted to tell me nothing.
One of the bus drivers asked me the next route of this bus, when I told him I did not knew he told me that most of the times the buses do the same route back and forth so it was possible that the bus would have passed through the same points. After that and having some hope I called the service centre to ask about it. They did not wanted to tell me nothing, I called another 100 times to the centre and complaint again in the shop.
Finally at the shop they told me that the information was confidential but that the same bus meaning the n179 would have left again form Bercy at 9 40.
I had bought earlier that day a bus form there to Milan at 7:15 and after acknowledging the fact concerning the bus that would have left at 9: 40 PM I called my father to change my return for a later hour. Nevertheless in Milan I would have seen my sister, and considering I had nothing and I had eaten nothing my father whom was extremely worried told me that I needed to go back to Milan.

Therefore I tried to find another solution, I asked the lady I understood to be the responsible a favour, I asked her for a bit of empathy after seeing how they had treated me, and pry her to save my contact and data, and to be at 9:40 PM waiting for the bust, since her work was to stay at the shop until later what I was asking was not impossible neither difficult to do. Once the bus arrived I asked her to do 2 things:
1st if the bag was there take it and put it with her stuff for the night and at the next day I would have arranged for someone to take the bag before 7 pm.
2nd if the bag was not there, to call me and pass me the driver and be able to talk with him, since at that time I understood that the driver knew themselves and it was the simpler way to be able to be in contact with him.

I took the Flixbus to Milan and the drivers in the bus helped me a lot, they gave me dinner which I really needed cause due to my medical issue, meaning a problem called Syncope vasovagal- I need to eat every 3 hours otherwise I can faint repeatedly, that day in fact I think I didn't faint by miracle, since I had no water and food for more than 24 hours.

At 9 40 I called my contact and was told that the bus had not arrived, form there I called other 5 time every minute, and at the 6th I was told the bag was there and that she would have kept it no more than until tomorrow at 7PM.
After that I arranged with some Italian drivers to bring me the bag the next morning at 7 am to the station of Lampugnano Milan where I picked it up.
I didn't' t sleep for 3 days in a row.

I am completely and deeply amazed about the incompetence of the costumer service of flixbus. The only thing they kept saying despite the fact that the bag was on the bus toward Paris was that I needed to fill in the form, that after, the bag would have reached the deposit and after that in a week or two if it was found they would have given it to me. When I asked where was the deposit I was told, WE DON'T KNOW, THERE IS NO ADRESS, WE DO NOT DEAL WITH THAT ISSUE. How it that possible!, they don't know! I was telling them I was feeling bad that I had no money no id nothing and they just shake their shoulders saying they do not know! Unconceivable!
There were some of them whom with just hearing my name hang up the phone, other that just told me that there was nothing that they could do and that they were doing all the possible, which was completely absurd, since they were not doing anything at all. They were the ones that should have helped me and I ended up doing their work!

Due to this I lost my flight to Milan, and I had to buy all these other buses. I want the refund of all the transports I had to take.
I'm completely sure I'm going to sue the company. When I buy a service I expect them to be bale to help me if something goes wrong and what I found is complete indifference, cruelty, lays and fooling around.
I'm not going to be silent on this matter since what I suffered can't be explained with words, I understood even if it was just for one day, what means to have nothing and no one and being completely desperate for help and I got that from people who did it because they were human and not due to some kind of responsibility in my regards.

I'm not at all angry with the people outside Flixbus that didn't help me or showed indifferent to my complaints, nevertheless I can't forget the people from Flixbus who behaved that way and less of all I can't forget the costumer service whom was not able to do anything not even a simple call to help me in that situation, not even offering a piece of bread!

I' m going to send this to the refund service and to any responsible of Flixbus and I'm expecting apologizes and a good answer and a response to my requests, in the absence of that, I will send this letter reformulated to the press, journal and any other public mean I will find showing the whole story in public light.

Kind regards
Daniela Giamminola

Estimado/a cliente de FlixBus:
Nos alegra enormemente que hayas escogido viajar con FlixBus.

Tu reserva (n.º [protected]) incluye los siguientes trayectos:

Línea N1529, dirección Milan (Lampugnano) 28.02.2019 19:15 París (Bercy Seine) → Milán - Lampugnano (Estación de autobuses )
1 Asiento: 12C

Muy importante: debes estar en la parada como muy tarde 15 minutos antes de la hora de salida.

Ten en cuenta lo siguiente:

Confirmación de reserva
Debes poder presentar la confirmación de la reserva en el momento de embarcar. Puedes imprimir tu confirmación o presentar una copia electrónica; p. ej., en PDF o en la app FlixBus.

Deber de identificación
Para los viajes internacionales se requiere toda la documentación necesaria para cruzar la frontera (pasaporte/documento de identidad válido y visa si procede).

Embarcar más tarde o apearse antes
El billete da derecho al pasajero a un trayecto entre los puntos de partida y de destino indicados en el billete. Por motivos legales no está permitido subir al autobús en paradas posteriores ni bajar en paradas anteriores.

App FlixBus
Por cierto: en nuestra app FlixBus encontrarás la ubicación exacta de tu parada y podrás ir hacia ella con el navegador.

Preguntas frecuentes
Las preguntas frecuentes sobre nuestro servicio las contestamos en línea en el apartado FAQ - preguntas frecuentes en www.flixbus.es. Aquí encontrarás nuestras Condiciones generales y los Derechos de los pasajeros.

Te deseamos un buen viaje,
Tu equipo FlixBus

¡Con este código QR puedes subir aún más rápido al autobús!

Estimado/a cliente de FlixBus:
Nos alegra enormemente que hayas escogido viajar con FlixBus.

Tu reserva (n.º [protected]) incluye los siguientes trayectos:

Línea N818, dirección Charleroi 28.02.2019 06:35 Bruselas (Aeropuerto Zaventem) → Charleroi (estación de Charleroi-Sur)

Línea 820, dirección Paris (Bercy Seine) 28.02.2019 10:10 Charleroi (estación de Charleroi-Sur) → París (Bercy Seine)
1 Asiento: 20D

Muy importante: debes estar en la parada como muy tarde 15 minutos antes de la hora de salida.

Ten en cuenta lo siguiente:

Confirmación de reserva
Debes poder presentar la confirmación de la reserva en el momento de embarcar. Puedes imprimir tu confirmación o presentar una copia electrónica; p. ej., en PDF o en la app FlixBus.

Deber de identificación
Para los viajes internacionales se requiere toda la documentación necesaria para cruzar la frontera (pasaporte/documento de identidad válido y visa si procede).

Embarcar más tarde o apearse antes
El billete da derecho al pasajero a un trayecto entre los puntos de partida y de destino indicados en el billete. Por motivos legales no está permitido subir al autobús en paradas posteriores ni bajar en paradas anteriores.

App FlixBus
Por cierto: en nuestra app FlixBus encontrarás la ubicación exacta de tu parada y podrás ir hacia ella con el navegador.

Preguntas frecuentes
Las preguntas frecuentes sobre nuestro servicio las contestamos en línea en el apartado FAQ - preguntas frecuentes en www.flixbus.es. Aquí encontrarás nuestras Condiciones generales y los Derechos de los pasajeros.

Te deseamos un buen viaje,
Tu equipo FlixBus

¡Con este código QR puedes subir aún más rápido al autobús!

I took the 7.40am bus (Route 801) from Paris Bercy to Brussels South (Gare du Midi). - Please find out the drivers name

The driver stopped the bus at a gas station somewhere near Ruyaulcourt for bathroom break and to get some food/drink.

The driver ONLY announced that he will be stopping for 10 minutes.

There are around 20 passengers who got down the bus and there was only one restaurant there for us to get some breakfast and drinks. At no point whatsoever did the driver told any of us that we were not allowed to bring drinks into the bus.

When I and my sister bought our hot drinks and walked towards the bus, the driver came out of the bus and sarcastically and rudely told us that the bus is not a cafe and we're not allowed to bring any drink into the bus. He forced us and a few other passengers to drink our hot drinks outside in the cold or we just had to throw our drinks in the bin because he was shouting, threatening and harassing us that he will leave all of us. So we were forced to throw out drinks in the bin because there was no way one can drink a cup of hot cappuccino in 15 seconds!

On top of that, during all that shouting and threats, one lady passenger was on her way up the bus and the driver drove the bus and almost injured the woman! This is assault and negligence!

I was furious and I told the driver that he did not inform any of us about the "no drink" policy and should have informed us earlier and none of us would have bought any drinks and wasted our money! He asked me to get out of the bus to finish my drink or throw it. I was then forced to throw my drink and he was behaving rudely towards me. This is beyond acceptable.

What type of drivers do FlixBus provide? Aren't you suppose to make sure all your drivers have passed the character fitness bar or some manners is present in them?!

I need immediate action be taken on this driver and I want to be compensated for the money I lost due to lack of information and compensation for causing mental distress!

I need immediate response from you or else I will approach the higher authority.

Dear flixbus, yesterday, Thursday March 14, I took a bus from Munich to Prague, connection 083 at 5 pm. My booking number is #[protected].
First of all, the bus was supposed to come to Prague at 10 pm but was delayed by an hour! And the other fact that made me very unhappy and upset was that when we finally got to Prague and I took my backpack out of the baggage storage, it was all wet and it stinked terribly. As I assume, the bus toilet was flowing out and got soaked by passangers' baggage! All of my things inside of the backpack were wet and really smelly. I already washed the backpack twice today but I can still smell the pee so I can throw it away..I would really appreciate any kind of a refund after such experience.

Date of the incident - 11/03/2019 time - 20:33:24
Description - I live in another country, from Flixbus website there was an unauthorized transaction from my Debit card thrice and one failed attempt and lost big amounts. Kindly request you to raise a complaint and take necessary action. And guide me for further process. I have enclosed attachment for you further details.