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Food City

Food City review: Manager. Way they handled my situation

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4:48 pm EDT
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I'm calling to complain about the self, check out cashier and the manager on duty today. The food city on 19th Avenue in Indian school in Phoenix, Arizona period I went through the line twice and it was shift changed so the first time was with an older lady, and the second time was a younger girl period she asked me if I paid for my hangers in my soda. I told her. Yes, she asked me for the receipt. I could not find a receipt. I had bags from next door I had other food city bags and I had 2 purses period I understand the girl was doing her job so I stepped aside and asked if we could speak to a manager period I figured they've gotta be able to pull up the past receipts. Since it's been 10 minutes has gone by. You can easily pull up those self, check out, keep. Dust and see what exactly had been purchased that day period every employee came up and surrounded me. One gentleman was going through the trash. Another one was Going Out front. And this is for 2 to 12 packs and hangers. They said that I need to provide a receipt for those 3 items period I was so embarrassed I ended up handing them the sodas and telling them to give it to their staff once they realized that the stuff wasn't stolen period A big native or Mexican girl grabbed my arm in my cart. Proceeded to pull the hangers out and started to pull other bags. I grabbed my cart, pushed it against myself and said. Excuse me, don't touch my. My items. Once outside I located my receipt and gave it to security officer. If I was the MOD I would I f chanced me out apologizing for the way it was handled. Y I yr employees embarrassed me in front of neighbors, other parents, my sun's friend and myself. You will Beverly see me At Food City again. Re train all

of your employees working b at day

Desired outcome: Would like refund for items taken Would like apology from store manager. And would hope you update training for future staff members

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  1. Food City Contacts

  2. Food City phone numbers
    +1 (800) 826-8451
    +1 (800) 826-8451
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    +1 (276) 623-5100
    +1 (276) 623-5100
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    Customer Service
  3. Food City emails
  4. Food City address
    396 Towne Center Dr., Abingdon, Virginia, 24210, United States
  5. Food City social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
Food City Category
Food City is ranked 17 among 76 companies in the Food and Grocery Retailers category