FootballTicketNet review: This is what I sent, still nothing resolved.

Dear FootballTicketNet.com,

I am writing to bring a matter of concern to your attention. On 07/11/23, I purchased two football tickets from your website, namely tickets for the away fans of Newcastle United Football Club. However, upon receiving the tickets, it has become apparent that I was sold Borussia Dortmund tickets instead. This misrepresentation has caused considerable inconvenience and disappointment.

I paid a total sum of €747.72 for these tickets, expecting to support my beloved Newcastle United Football Club in an away game. Unfortunately, the tickets I have acquired are not what I anticipated and do not meet the specifications or the value for which they were originally purchased.

In light of this situation, I kindly request that you initiate an immediate refund for the full amount paid within one working day from the receipt of this correspondence. Failure to do so will leave me with no choice but to escalate this matter legally, seeking appropriate action to protect my rights as a consumer.

I trust that as a reputable ticket provider, you understand the gravity of this situation and the potential legal implications it may entail. I strongly urge you to rectify this issue promptly and ensure that such misrepresentation and inconvenience are not suffered by any future customers.

I await your swift response and a confirmation of the refund process. Please be advised that if no resolution is reached within the specified timeframe, I will have no alternative but to explore legal avenues to pursue compensation and resolve this matter.

Yours sincerely,

Robert James