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Footgear

Footgear review: Complain about the entire store and the management 1

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12:01 am EDT
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I have been a Footgear client for quite some time. I always buy whereever i am it does not matter where I am, it is long as it is Footgear. I bought the shoes in footwear ekhaya shopping center last month. Right now it is very difficult for me to get a refund Footgear cz I could not exchange due to the sizes. I went to the Footgear in Tsakane mall where I thought I will get a refund since since it's closer to my workplace but every time when I go to the store I am being told that I should have came to buy in their store for the purchase. I should not buy at any Footgear other than them, the store manager was called and she said that she doesn't have money to refund me, I asked for the money to be paid into my account since I did not use cash and they don't have money, the store manager refused. Right now I am tucked with the shoes that needed to be refunded but I can not get any help from. The store manager further told me that I must go and do the process where I purchased the product cz she will only do the refund for the people who have made the purchase in her store

Claimed loss: R250

Desired outcome: To be refundedTeach the store manager about the alternative way.

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L. Sanford
Jul 24, 2024 7:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You've been a loyal customer, and you deserve better treatment. The runaround you're getting from these stores is ridiculous. You need to go straight to the top. Contact Footgear's headquarters and demand that they sort this out immediately. Make it clear that you won't stand for this kind of service and that they need to honor their commitment to customer satisfaction. Stay firm and insist on getting the refund you deserve. Don't let them push you around — make sure they understand that you're serious and expect them to make things right.

  1. Footgear Contacts

  2. Footgear phone numbers
    +27 21 914 6393
    +27 21 914 6393
    Click up if you have successfully reached Footgear by calling +27 21 914 6393 phone number 1 1 users reported that they have successfully reached Footgear by calling +27 21 914 6393 phone number Click down if you have unsuccessfully reached Footgear by calling +27 21 914 6393 phone number 0 0 users reported that they have UNsuccessfully reached Footgear by calling +27 21 914 6393 phone number
  3. Footgear emails
  4. Footgear address
    Willowbridge Mall 39 Carl Cronje Drive Tygervalley, South Africa
  5. Footgear social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Footgear Category
Footgear is ranked 72 among 120 companies in the Footwear category