Force Factor
Reviews and Complaints

DO NOT GIVE Force Factor YOUR CREDIT CARD NUMBER!

This company is another rip off artist. I ordered the small trial bottle 99 cent shipping. They called me twice after that and I told both of them not to send anything else I was not ordering anything more. Today had to call Bank of America and file a dispute because they charged me $75.00 for their garbage without my permission or knowledge. I am contacting my State Attorney General these criminals need to be stopped.

Received an order that I did not order:

I am not sure what you read but the 2nd part of the terms reads:

How does the VIP Membership work
A. You must pay a shipping and handling fee of $4.99 USD for us to send you a 14-day trial supply of Test X180. We ship the product the day after you place your order (with the exception that orders placed Friday-Sunday will be shipped the following Monday). We allow up to 4 days for you to receive the trial supply. Thus, in order for you to have 14 days to try the product, we consider the end date for your trial period to be 18 days after you place your order, which is 14 days plus 4 days for processing and transit.

B. If you do not call customer service to cancel within 18 days of ordering your free trial, you will continue with our VIP Membership Program. See details below.

Yes i have the same problem why do they continue to send product that you did not order how d
o you stop this ? John O

you have taken money the amount of £53.47 out of my account please put it back and do not do it again thank you
g mordecai

I don't want any more money being taken out of my account, such a scam, took $74 and don't know how to stop and cancel their crap.

you took money out of my account that i did not give permission for it was £53.47 so please return it to my account
thank you

After reading the terms and conditions of the FREE TRIAL and your complaint... I think you owe the money.

From the web sit...
"How Does the VIP Membership Offer Work?

A. You must pay a shipping and handling fee of $4.99 USD for us to send you a 14-day trial supply of Test X180. We ship the product the day after you place your order (with the exception that orders placed Friday-Sunday will be shipped the following Monday). We allow up to 4 days for you to receive the trial supply. Thus, in order for you to have 14 days to try the product, we consider the end date for your trial period to be 18 days after you place your order, which is 14 days plus 4 days for processing and transit.

B. If you do not call customer service to cancel within 18 days of ordering your free trial, you will continue with our VIP Membership Program. See details below.

VIP Membership Program

Unless you cancel before the end of your trial period as specified above, we will ship your first 30-day supply of Test X180 at the end of your trial period. Thereafter, you will continue to receive a fresh 30-day supply of Test X180 each month for as long as you remain a member of our VIP Membership Program. The credit card you provided when you ordered the trial product will be automatically charged $74.98 (plus tax if applicable) when each new monthly supply ships. To cancel future shipments, you must call [protected] at least 1 day prior to the date that your next monthly delivery ships. Customers located in Guam, Puerto Rico, and the Virgin Islands, please call us at +[protected]. Customers in Australia, please call us at [protected]. Customers in the United Kingdom, please call us at [protected]. Our customer service center is open Mon-Fri: 9am - 9pm Eastern Time (US) and Sat: 12pm - 5pm Eastern Time (US)."

Force Factor bill me $85 for a test sample I am on low in cannot afford this its a scam

My Name is Arturo S Catapang Address: 3471 Deer Lakes Dr. Melbourne FL 32140 also inform my visa card to stop payment as soon possible.

Just received charge on my bank account for $74.98 and have not erceived or ordered anything for this ripoff company. What are you doing?

Hello,

We appreciate your feedback and apologize if there has been any confusion! We do offer a money-back guarantee. Please contact us at [protected] so that we can assist you.

Thank You,
Force Factor

your right about that i will never use there product again i use thr othter products but get them a G.N.C but wanted to try there sample before spending $74.98 on somthing that i can not take it, , they tried to gent me to buy some other product instead of giving my money back and there paper work say, they will bill me again in feb.15 for a nother bottle of something i do not want . hope they dont, i will take action with them they told me i did not read the fine print .on the 7 day free trial.

We value your feedback. To help us better assist you, please contact us at [protected] to speak with
a supervisor and we will sort out any issues immediately.

Sincerely,
Force Factor Customer Support

Yeah, they got me too. The customer service agent wasn't rood, but he couldn't care less that I didn't order or even want the product. Contacted my credit card company and they said they should be able to get my money refunded. I offered to send back the unopened package at my cost.

It's definitely a scam. They hide the re-order information in the fine print hoping you won't notice it. I'm just mad at myself for not checking the internet first. If you put in the words "Force Factor scam" you get hundreds of results. They've evidently been pissing people off for years.

BTW, I had the same experience as the original poster. The pills made me physically ill. I don't know if it's safe to take these without a doctor's approval.

Just had the same thing happen today. I ordered a sample bottle and got the autoshipped product shortly afterwards. Also got the $74 + charge to my credit card this week. Am VERY unhappy and have reported it to the company. Will see what happens.

Customer Service rep was rude. I find it convenient that they do not offer an email address so that people can have written proof of cancellation. I will be sending back my auto ship as soon as it arrives as well as disputing the charge. I will also be looking for any other blog, complaint board, bob, etc... and going off on this company if another charge tries to sneak its way out of my bank account.
Bad business! Dishonest! Sneaky!

I have just gone through the same, Susan.
There are scams and then there are scams "designed to be legal". Force factor falls in the latter category, with details hidden in the small print which nobody reads.
I ordered a sample and received a small bottle of X180. Tried two tablet, which made me nauseous, so I discarded the bottle and assumed that was the end of it.
This morning I discovered a charge of $74.98 on my card and phoned the number on the charge, as I did not recognize having made the purchase. It was Force Factor who's representative basically told me "bad luck, it was in the small print". I asked to speak to a supervisor, who told me I was going to receive the goods anyway and had to return them to Force Factor to receive a refund.
I explained that sending goods out without a specific order notification was bad business practice and offering free samples with repeat orders hidden in the small print was akin to a scam. I also informed them I was letting this rest, only to be told that "I should be nice because they were going to give me my money back"
Disgusting.

We are so sorry if there has been any confusion! For questions or concerns, please contact us at [protected] to speak with a supervisor and we will sort out any issues immediately.

Thank You,
Force Factor

me too. I want to join the class action lawsuit.

The same thing happen to be. I ordered a sample for $3.99 and charged the $3.99 to my credit card. Several days later I received a 30 days supply and they charged $74.98 to my credit card. I refused the shipment and it was returned. I then called the credit card company and informed them that the item was not ordered and was refused. The $74.98 was taken off my statement.
This is a credit card scam and when you order a sample the shipments just keeps coming and the charges keep appearing on your credit card.
Don't be as stupid as I was and give them your credit card number.

i also ordered the free trial and cant even get anyone on the phone to cancel this I have been charged for two more bottles and they just go into the trash. If I cant trust this company for the way they do business, I sure as hell wont take the products they produce.

If there is a class action suit against Force Factor, I'd very much like to participate.

FORCE FACTOR raked me for $450

i had to fight with them intensively to get them to refund two of the 4 unopened un-asked-for shipments I did not know they were shipping and charging to me.

They screw everyone including those who cannot afford or are disabled and this is a high tech business.

I started taking their product anyway and it doesnt even work... it actually shuts off your sex drive and poisons you.

DO NOT INGEST OR TAKE
DO NOT BUY
DO NOT GIVE THEM YOUR CREDIT CARD OR YOU WILL BE SORRY

Its just another GOP sponsored business granted authority to rip off the american citizen.

We live in a pathetic country... what a JOKE... ahha hahha hahha a america... what a joke you are

To better assist with questions or concerns, please contact our customer service department at [protected] and we will sort out any issues immediately!

Thank You,
Force Factor

i totally understand
good luck with that

I just got off the phone with customer service. We signed up for the trial. The disclosure claims you should receive your product within 4 days. We did not receive our sample until 9 days later. Ordered on May 22 and received it on June 1st. Called to cancel on June 11 . Got billed 74.98 on our credit card. Called up there and told them we had cancelled the order and rather than issue us a full refund, she told me she was going to make an exception (what a joke) and credit us 60 percent back and we could keep the product. Told her we did not want the product, and that we could get another brand with the same ingredients quite a bit cheaper. I also told her if she could refund us 60 percent back and let us keep the product, they must be making a killing selling the crap. She said no, they had to pay for shipping. I asked her if shipping cost $30 because the trial sample only cost $4.99. Well, that was the best she would do for us so I told her I would write a complaint on every complaint board I could find and file a complaint with BBB in hopes of warning others before they get scammed.

I just got ripped off I paid for a sample of $4.95 received it on the 16th of June and charged my Credit Card $120.000 which I did not authorize, contacted Consumer a Affairs in USA And contacted my bank in Melbourne Australia have to wait 6 Days to see if they deduct the money it's blocked at present sent them email saying going to the FRAUD SQUAD IN MELBOURNE VICTORIA THEY ARE THIEVES .

Hello,
this product doesn't work for me and makes me very ill. I want to stop the subscription immediately. i didn't authorize this and my credit card will not let any future payments to your company, please contact me as soon as possible. thefat80y@gmail.com

When I was trying to buy a sample of Force Factor Test X180, all it told me was that it would send me a payment for a dollar of shipping. It didn't tell me that you guys would charge me $80 monthly. WRITE THIS IN BIGGER WORDS. I need a return right now and would like my money back. This is a very serious issue and I am extremely unhappy with what you guys have done by writing this in fine print. Please send me my money back.

I was offered a testosterone supplement sample free plus postage of around £5. When I received my bank statement £55.08 had been taken, regrettably on a debit card. My statement says the charge was 89.98USD @ 1.633. Unfortunately I changed banks on 1.2.14 before I realised and Nationwide, my previous bankers, say they cannot appeal on a closed account. Can you help?

They stole money out of my account ! I want my $84.98 returned ASAP.OR I WILL SUE! I'M GETTING AN ATTORNEY TOMORROW IF I HAVE NOT HEARD OR RECEIVED MY MONEY BACK! YOUR UNTRUELY GREGORY R SCOTT PH# [protected] AT 10672 E. OASIS DR. MESA, AZ85208.

I have been billed twice for a product i do not want and did not ask for. The company froce factor has billed me again and i do not want the product, fcf test x180 6.
Force factor has billed my account again for $$74. 98 cents. How do i stop this ? I do not want the product sand somehow they are getting money out of my checking account.

Please help? My phone number is : [protected], my email is : stevesandroni@yahoo.com.

Thanks !

I had un-subscribed on their website and didn't want the product shipped to me.

a complete fraud. Do not get this product. They send it every 15 days not 30 days and then try to up sell you or give it to you at a discount. Wont give you full refund. I tried to cancel because it does NOTHING. Should have listened to other reviews like this online

Hey! You con artist mother f*****s just caused my account to get locked out while I'm on vacation because I tried to remove an order I didn't approve! I'm currently left to sleep the f*****g streets of North f*****g Dakota because I can't get into my hotel, not to mention the lack of food or water. I end up in the f*****g hospital because of this and you're going to have some serious ### to answer to.

My problem is I can't sleep using this product...

We are so sorry if there has been any confusion! For questions or concerns, please call our customer service department at [protected] and we will sort out any issues immediately!

Thank You,
Force Factor

It should be illegal to hide some "terms" that will allow them to automatically ship you merchandise you never intended to purchase! So unethical - there should be some way to stop this abuse!

Caveat emptor - "Let the buyer beware." Yeah, I got "surprised" today when I picked up an autoshipped bottle of Force Factor from my P.O. box. I was fearful and annoyed as I drove home, but then I thought about what I had gotten myself into. They shipped me a "free trial sample" and asked for my credit card number. That should have been a red flag for me to look closer at the fine print. Oh, well. I forgive myself for not having the awareness at the time. So, I got the customer service phone number from the Force Factor website and called to cancel the autoship. I spoke with a nice woman by the name of Leila. I expected her to try to convince me to continue receiving the product via autoship, but what I didn't expect was the significant price drop. It went from $69.99 to $49.99 to $29.99 (plus $4.99 shipping). I like the product and was going to just get it locally from a GNC store anyway, but at that price, I elected to stay with the Force Factor autoship program. The moral of the story: Try not to take it personally. If you own your part, you can forgive yourself and be open to a solution that may pleasantly surprise you.

We are so sorry if there has been any confusion! For questions or concerns, please call our customer service department at [protected] and we will sort out any issues immediately!

Thank You,
Force Factor

@ scout It's still a trick I DID cancel right away when I ordered it and still it charged me card 74 bucks! Instead of dealing with you folks and calling the number over and over again I will call my bank and have the charge removed as unauthorized and let them deal with you. I explicitly said NO AUTO SHIPMENT. I knew it wasn't really free and I authorized the 4.95 for shipping but still got charged the 74 bucks, and no it does not work, it's not just a scam it's dishonest. I did the same thing with an ACAI berry supplement but the did nit try and send me more of the product without my authorization!

I didnt recieve a package and they tell me to wait for it and it will come, it didnt. then they charge me the next month and i call to cancel and they wont refund the one i didnt recieve because of their 30 day money back crap. It was the 30th day. I will never use this product ever again due to the fact that most of the people i talk to seem shady and they dont want to help.

Hey "had it now",
Our customer service number is [protected]. We are avaiable from 7:00 am - 9:00 pm, CST Mon. - Fri. and 8:00 am - 1:00 pm on Saturdays.
Thanks,
Scout

The phone at their store must be off the hook. Busy signal on over 100 trys dialing [protected] to call and cancell order. That is the scam, you only have a phone number that they do not answer, so they send the next shipment and charge you more than you can buy the product at other outlets. Back to the phone for more calls and then to report deceptive offer.

My name is Scout and I'm a Force Factor representative.
Force Factor offers a complete 30 day money back guarantee from date of last shipment. Feel free to contact our professional customer service department at the number listed on our product or website.
-Scout